Replacements, Ltd.
Customer Service

Replacements, Ltd.Replacements, Ltd. has been in business for over 32 years, started by our founder and CEO Bob Page, in 1981. Our purpose is to create, honor and preserve traditions by connecting our customers with their most cherished memories. While fulfilling this purpose, we happen to have become the world's largest supplier of old and new china, crystal, silver, and collectibles, serving over 10 million customers with 12 million pieces of inventory in over 425,000 patterns.

Additionally, one of Replacements, Ltd.'s top priorities is to provide world-class customer service. Our knowledgeable Customer Service associates work in our 500,000-square-foot facilities in Greensboro, NC and have an average tenure of more than 12 years, posting an average telephone call answer speed of 10 seconds and an e-mail response service level goal of 24 hours or less!

We take pride in our commitment to complete customer satisfaction, with our expert staff standing by to answer all of your questions. We will help you find the perfect tableware and collectibles to create, honor and preserve traditions by connecting you with your most cherished memories, or helping you create new ones!

Contact Us
  • 1-800-737-5223
  • 9:00 am to 9:00 pm ET, Monday through Saturday (except holidays)
  • 1:00 pm to 6:00 pm ET, Sunday (except holidays)
  • Mail Us!
  • Replacements, Ltd.
  • PO Box 26029,
  • Greensboro, NC, 27420-6029