What Our Customers are Saying

Check out the testimonials below to see some of the many ways we've been honored to help our customers entertain, gather, and make a house a home.

D.K., Charleston, WV

"Love your company. It's reassuring to know that you've got my back if I break a piece of china. Oh, and I love sipping my Sleepytime tea every evening from a beautiful china cup. Makes me feel downright Victorian! :-) Thanks!"

D.M., Rochester, NH

"I simply love you people. You are 'full speed ahead' in fulfilling and shipping my orders and the quality of packing leaves nothing to be desired. You are A1+."

A.M., West Palm Beach, FL

"There is a certain emotional 'high' when someone finds that long lost piece from a set of china or a piece of silver. They want to share that 'victory' with SOMEONE who is as excited and passionate about it as they are; even if it's not a very long conversation, or even if it does sound a bit silly - it's still real and undeniable and a natural part of the human experience. Love this company. Support Mr. Page, all the way. He's created a true gem in the marketplace and it's been exciting to watch its growth over the years."

P.S., Chapel Hill, NC

"It's always a fun, like a treasure hunt for grown-ups. Our dog gets so excited when we get off the interstate, he can barely contain himself. My husband thinks it's the most remarkable business in the state, probably the country, and takes all our visitors for the tour. We're also, of course, proud of the fearless position Mr. Page and his friendly, helpful staff have taken on human rights and fully support such efforts."

L.R., Greensboro, NC

"I have always enjoyed visiting the store, can't come for less than two hours just to SEE the variety and now am coming being more prepared as to my needs or what I can convey to friends and family as well. Service continues to be a joy in that we are all enjoying our finds or our fulfillment of continuing the 'collecting'! Friendly, professional and kind— kindness is something we do not encounter in our daily lives as in the past. Thank you, thank you, thank you."

B.H., Sarasota, FL

"You are GREAT!! The people that work there are 100% helpful and concerned about their customers, whether they are ordering one salad plate or a full service for 12!!! I love the fact that they are allowed to bring their dogs (four-legged children) to work. What a great company!!! Please open a branch in Sarasota!!!"

N.K., Effingham, SC

"As a retired packaging engineer, I consider the quality and care in packaging to be among the best in the business. Greatly appreciated, good work."

C.W., Lakewood, CO

"I love your company! Every time I get the chance, I recommend it to a friend in need. Your staff is friendly and knowledgeable and the products are packed carefully. I have never lost a piece in shipping. Thank you for what you do. I can't tell you how happy it's made me to replace missing pieces of my mother's china!"

J.H., Des Plaines, IL

"I've placed several orders with you and it seems like each person I've spoken with has been friendlier than the last! Your shipments arrive quickly; I'm impressed with how well these breakables are packed; and any time I've had any issue at all with my order it's been quickly and generously resolved with one phone call. Great staff, great service- thank you!"

M.S., Greenville, SC

"I have used your company to replace items from dishes to flatware and silverware for several years now restoring items for my sister, sister-in-law, myself and now my daughters and have always been successful. Without the help from your staff I would not have succeeded. I love your company and the work you do rectifying lost or broken items which hold sweet and unforgettable memories. Without the help from kind and patient staff I am sure patrons would get discouraged and never complete their quest for lost items. Thank you for your service."

S.S., Green Mountain, NC

"I have never shopped at a retail store where I felt more welcomed, and where simply going inside was a TREAT! The displays and the superior design work are worth my time and effort to visit. The staff is cordial and ready to help. I plan to visit again, and again, and again. I am also very pleased with the website and the ordering/shipping experience. Replacements offers a superb shopping experience."

M.N., Terre Haute, IN

"Thank you so much!! My grandmother passed away 5 years ago this October, and I asked if I could have her china. They came from a small family, so she only had a set of 8. My husband signed us up on your website 4 years ago, and this amazing email that more pieces were found came our way! Thank you for making a very happy granddaughter, daughter, and grandmother who I know is smiling down on us!! :)"

B.H., Greensboro, NC

"As a tabletop 'addict' I feel fortunate that Replacements is in my own back yard (as a Greensboro resident!) Thank you for all the good work you do in the community, and for an always-fun shopping experience."

S.D., Cave Creek, AZ

"Every aspect: ordering on phone; answering questions; receipt on time as promised; packing for shipping - all were well done; even a note from the person packing. Truly a professional company who cares about its customers. I inquired about additional pieces needed - hope you can eventually locate them for me. A big THANK YOU to all at Replacements, Ltd. The packing was extraordinary. I do not know who designed that box that my teapot shipped in but wow! Perfect! I also like the specials that you email out. It is like a flea market on my phone. Thank you!"

S.R., Fitchburg, MA

"The packing was extraordinary. I do not know who designed that box that my teapot shipped in but wow! Perfect! I also like the specials that you email out. It is like a flea market on my phone. Thank you!"

K.M., Apex, NC

"First visit, fantastic experience!! Virtually every person we spoke with was helpful, friendly and knowledgable. If I didn't already have a job, I would want to work for you!!"

R.E., New Bern, NC

"I go weak in the knees just walking through the front door. I found some beautiful Portmerion plates and also some serving pieces. Your staff is great. Your vintage pieces are gorgeous. Hope to make it out your way again soon!"

J.S., South Pasadena, CA

"I have had this set of dishes for over 40 years. We had just purchased our house which was built in 1911, and I thought the dishes were perfect for the old dining room. When the handle was broken off one of the cups I didn't think I would be able to replace it. Thank you so much for your help. Now I have a complete set to leave to my granddaughter."

D.B., Minneapolis, MN

"I LOVE Replacements! As does my mother (who is 101 and still living independently, serving tea everyday!) and my daughter. We are all passionate china collectors, and USE our lovely pieces daily. Even my husband and son have become appreciators (is that a word?). The customer service is always excellent - just the right balance of cordiality and professionalism. Thank you for being there for us all these years - where would we be without you?!"

H.G., Spencer, WV

"I have been a Replacements customer since around 1985. After waiting 20 years for a piece, you notified me that it was available! On another occasion, you found a sterling soup ladle in my pattern when I thought none were out there! You guys are wonderful!!! Thanks, Replacements for gathering all those lovely things that someone parts with so that another person can take them into their home to cherish."

T.M., San Diego, CA

"I've always loved Replacements for the fun of finding beautiful, old pieces and for the exquisite level of customer service, but you hit a new high when we drove in (from California, no less) and I saw your billboards opposing HB2. Having grown up in NC, I'm so happy to see people who are standing up against the strange, ungenerous politics that have arisen since my childhood. I expect you get some negative feedback for your stance perhaps not very politely wordedand I wanted you to know that many of us applaud your courage."

K.R., Alberta, Canada

"Great to find a business that sells the rare pieces that I am looking for plus additional oldies but goldies that I never knew existed. Huge thanks!"

L.B., Glendale, AZ

"The dishes I received looked even better than my old dishes! I love shopping with Replacements. Great packing also! Thanks a lot."

B.S., New South Wales, Australia

"My two Rosenthal Trillium glasses arrived yesterday and they are beautiful and just what I wanted! It's always tricky ordering something specific online in case it tends to be different from what you expected - especially given the distance between our two countries. I was given two of the same glasses when I got married in Toronto, Canada 33 years ago, and wanted to give the same to my daughter's best friend who is marrying a Toronto lad here in October as the Trillium is the provincial flower of Ontario where they met. A long story I know, but I emailed fine crystal shops around the globe, including the Rosenthal place in Germany and your name came up (via William Ashley store in Toronto) and you were the only ones who had the items and kept in touch with me. Your packaging was terrific - travelling all the way to Australia they must have encountered a few bumps but arrived beautifully nestled and safe. I just wanted to pass on my appreciation and (quite frankly) my surprise at them arriving so quickly!"

S.H. Little Rock, AR

"Thank all of you for being so kind and professional. You have the best selection and the BEST packaging!! Thank you so much for the FREE shipping too!"

W.O., Fargo, ND

"It is always a joy to work with people who are enthusiastic about their work. I was pleasantly surprised too at how much a simple thing such as quality flatware and china add to one's dining pleasure when one has friends over to visit. There was no end of compliments on the table I laid out for my guests. The prices, too, are superb, especially as I am on a fixed income in retirement."

D.W., Blue Springs, MO

"You folks are the BEST. You never disappoint."

R.R., Menomonee Falls, WI

"My mother was married in 1918 and received some goblets for a gift. In the 50's, she was going to throw them away, but I asked for them for sentimental reasons. I've kept them all these years. While going through your identification book for other goblets, I spotted an exact match for my mother's goblets, they're FOSTORIA (1916-1928)!! They have no name, just a number and a description. I'm so thrilled!! They will be 100 years old in 2018! Thank you, Replacements Ltd!!"

C.H., Nashville, TN

"Replacements, Ltd. is one of the few things left in the world where the product is needed and perfect, the people are professional yet warm, and the news is always good. Thank you for an amazing experience always. I've been a customer since... the 70's??? I'm a happy camper."

S.Z., Fort Lauderdale, FL

"I have been using you for 20 plus years from when I first saw a billboard traveling from New Jersey to Florida! And I hope your CEO keeps supporting gay rights! I thought the letter to customers was brave and awesome!"

M.R., Sandy, UT

"Love your business. Wish I could spend a week just browsing your shelves. China, especially, is a a beautiful art form to me, and I think fine tableware is a symbol of a gracious home."

W.P.J., Birmingham, MI

"Exceeded my expectations from website to sales staff to delivery. The most efficient and pleasant experience I think I've had on the internet. Thank you for a well-trained and helpful staff... I highly recommend Replacements, Ltd."

J.R., North Wilkesboro, NC

"After 44 years of marriage, I have FINALLY completed my China with the order of my soup/salad bowls that arrived at our door. My now deceased mother started the pattern for me before I was married. It has only been in the last few years that I had occasion to even stop in your amazing store and shop with you. At that time, you were able to identify my pattern for me. I was, at the time pretty sure I would never have a complete set of my pattern (technically, I need two more teacups, but only the teacups, as I have 8 saucers). That is ok, since lots of folks don't drink coffee anymore, anyway... I guess I will just not worry about that. Thanks to Patricia who packed my order. She did a terrific job of wrapping and packing and everything arrived in great condition. Please let her know we were most pleased. Thank you, Replacements, as well for the 'unable to refuse' free shipping offer. It has long been our intent to come down and purchase in person, but we haven't been able to work that out (you are almost a three hour drive from our home!). And one more thank you for your terrific idea and for being able to help people like me, that can finally complete exactly what my mother wanted for me."

K.S., Starkville, MS

"I spent 15 years looking for the name of my grandma's Hutchenreuther pattern with no success. I finally got a letter from Germany saying that particular factory with those records was destroyed in World War II. But you found it. Bless you!!!!"

S.J., San Francisco, CA

"Found you many tears ago and have stayed a loyal customer!!"

K.T., Batesburg, SC

"I am delighted with your service, care in packaging/shipping, and variety of top notch out-of-production items. I will ultimately be passing down a very complete Portmeirion Christmas Story tableware set mostly thanks to you folks, a set which those who live beyond me will enjoy using (and remember using at my home) for many to come. Thanks for helping to make such memories!"

M.C., Prosser, WA

"I love shopping here because it helps me complete my wedding legacy."

S.C., Cheyenne, WY

"Just received my latest order from your company, and I would like to say 'thanks' for a couple of things. First of all for having the foresight to start your company, and provide such a wonderful service. Second, I have ordered from your company many, many times and admire your attention to shipping the pieces in such a manner that they ALWAYS arrive intact, and in a timely manner. You do have packaging down to a very fine art, and in all the orders I have received from you, have not EVER and a chip or a crack in any china piece. Thank you again for the great service you provide."

A.T., Chardon, OH

"Not only have I bought replacement dishes for my mother's 75+ year old china pattern, I have also purchased over the years my daughter's wedding china, crystal and flatware. I have purchased my godchild's wedding china and my niece's wedding china a year and a half ago. Now my second niece is getting married and I've purchased all her serving pieces for her china set. I have one more niece to go and depending upon what she wants, you are my go to source. Not only do I save money over the department stores, but I also save on the shipping as well. Great job!"

C.F., Grass Valley, CA

"My wife broke 2 dinner plates in a 3 weeks and you saved us!"

S.S., Apex, NC

"I LOVE to see and know what's happening. I LOVE crystal and china. Every time I've been there selling things (3 or 4 times), your staff has been extremely friendly and accommodating. Your friendly folks are so nice to let me stay by them while they're looking at my stuff, and talk to me and answer questions. The money is nice, but the experience comes from interacting with your professionals. I have had fun being there! And of course, selling my old stuff means I have room to buy new stuff."

S.W., Colorado Springs, CO

"I am very impressed with your company. I have ordered a large number of items including two sets of Haviland (place settings for 6). Everything is packed beautifully. Your website is very easy to use. All your personnel have been very courteous and helpful. No mistakes in orders occurred, although I changed several. Thank you for your integrity and efficiency--a welcome experience in this world of oftentimes poor business practices."

J.B., Fuquay Varina, NC

"These glasses were for a 40th wedding anniversary for my husband who is the hardest to buy for as he has just about everything he needs. I was looking to acquire the highball glasses to another pattern in Cera that I already have and came across these glasses with the world map. I thought this was perfect for a retired Navy Lieutenant and he/we can hand these down to our USMC Captain son when the time comes since they have traveled the world with their careers. The help on the phone, the quality of the product and the quality of the delivery as they were packed perfectly is outstanding. I just wish I would have had the time to go to the shop in person as I'm not that far away. I probably would have done more damage to my pocketbook. Thanks, and have a great day!"

K.S., Lebanon, CT

"My mother had a penchant for fine china, crystal, and silver. She started my sister and I at the age of eighteen with our own. Then came four sister in-laws who promptly started their own. Fast forward 40 years, ten granddaughters and four great granddaughters, and the tradition is still alive! Thank God Replacements exists, after that many years we have had to replace some pieces and have kept our collections complete for future generations. Thank you!"