What Our Customers are Saying

Check out the testimonials below to see some of the many ways we've been honored to help our customers entertain, gather, and make a house a home.

V.M., Gregory, MI

"I watched your video and it blew me away. What an amazing company. You restored not only my flatware service but also my faith in our corporate culture. Love to 'pieces!'"

R.M., Quinlan, TX

"The packaging was GREAT!! We believe that the UPS man must have delivered the box very late; we never saw it on our porch. That night we had a very strong storm and heavy wind. There was OVER 2.5 inches of rain. The package was knocked over and rolled perhaps 20 feet from the original point. It was soaked! When I discovered the package we immediately opened to see the conditions of the items. EVERY single item was perfect. NOTHING was broken or chipped. Please give the folks in packaging a 'thumbs up' on a great job. And the young man who took my order was very polite, knowledgeable and well spoken. Now, I wished I had ordered 2 more mugsperhaps later."

K.H., Rockford, MI

"Oh my goodness! My stainless flatware hasn't been produced since 1990. The pieces I ordered came to me so polished and perfect I am sending my existing pieces back to you for polishing! Thank you!"

A.G., Ashburn, VA

"I was pleased to have met the owner in passing. I was able to tell him that due to his state's backwards outlook that I do not spend a dime in North Carolina when I drive through. I made sure to let him know his store, Replacements, is the one and only that gets my business."

P.M., Cedar Falls, IA

"Your customer service group is top notch! Friendly & expedient service! My husband felt bad breaking one of his grandmother's cups—I told him not to worry that Replacements had some on hand! Crisis averted!"

P.D., Winnipeg, MB, Canada

"Thank you for enabling me to replace a cherished piece of Corningware my mother had given to me many years ago that I accidentally broke taking a casserole to our church potluck. So thankful to have received a replacement from you in immaculate condition—never used, it appears. Now when I see it in the cupboard, it seems that it had been there always and had never left the spot. Thank you from the bottom of my heart."

J.C., Sioux City, IA

"Products are superior. Packing is superior. Delivery time is superior."

M.C., Northridge, CA

"Just purchased a Wallace Grande Baroque pearl and sterling caviar server; the people I know don't eat caviar, but who cares? I requested it so many years ago that I had forgotten about it and suddenly I see it in one of your informative emails. It arrived several days ago and it is like owning history, an art piece, a remembrance of the elegance of past generations. It makes me smile—what else does does something need to do but make a person smile? That is the wondrous luxury of a folly."

J.P., Jamestown, NC

"Coming to Replacements was an experience in itself. The staff were extremely kind and very helpful. It felt like we were transcended into another time and place. Thank you - we will return for another adventure."

J.C., Nashville, TN

"A word of gratitude is due to Replacements! The topics for weekly feature 'events' are like visiting with my great-grandmother when I was a girl. They are each beautifully assembled, staged and photographed. Should be required 'reading' for all university Material Culture courses and high school level, similarly. My granddaughters like these lovely displays, too! We are a family fortunate to be enjoying tableware dating to 1800s, yet, we continue to learn from your site! Thanks!"

H.S., San Gabriel, CA

"Everything about Replacements is 'the best!'"

C.R., Alexandria, VA

"We always try stop on our trips through NC and are never disappointed. We enjoy walking through and always leave with a new treasure. This time with a special gift for a birthday gift for our niece. Thanks so much."

D.K., Charleston, WV

"Love your company. It's reassuring to know that you've got my back if I break a piece of china. Oh, and I love sipping my Sleepytime tea every evening from a beautiful china cup. Makes me feel downright Victorian! :-) Thanks!"

D.M., Rochester, NH

"I simply love you people. You are 'full speed ahead' in fulfilling and shipping my orders and the quality of packing leaves nothing to be desired. You are A1+."

A.M., West Palm Beach, FL

"There is a certain emotional 'high' when someone finds that long lost piece from a set of china or a piece of silver. They want to share that 'victory' with SOMEONE who is as excited and passionate about it as they are; even if it's not a very long conversation, or even if it does sound a bit silly - it's still real and undeniable and a natural part of the human experience. Love this company. Support Mr. Page, all the way. He's created a true gem in the marketplace and it's been exciting to watch its growth over the years."

P.S., Chapel Hill, NC

"It's always a fun, like a treasure hunt for grown-ups. Our dog gets so excited when we get off the interstate, he can barely contain himself. My husband thinks it's the most remarkable business in the state, probably the country, and takes all our visitors for the tour. We're also, of course, proud of the fearless position Mr. Page and his friendly, helpful staff have taken on human rights and fully support such efforts."

L.R., Greensboro, NC

"I have always enjoyed visiting the store, can't come for less than two hours just to SEE the variety and now am coming being more prepared as to my needs or what I can convey to friends and family as well. Service continues to be a joy in that we are all enjoying our finds or our fulfillment of continuing the 'collecting'! Friendly, professional and kind— kindness is something we do not encounter in our daily lives as in the past. Thank you, thank you, thank you."

B.H., Sarasota, FL

"You are GREAT!! The people that work there are 100% helpful and concerned about their customers, whether they are ordering one salad plate or a full service for 12!!! I love the fact that they are allowed to bring their dogs (four-legged children) to work. What a great company!!! Please open a branch in Sarasota!!!"

N.K., Effingham, SC

"As a retired packaging engineer, I consider the quality and care in packaging to be among the best in the business. Greatly appreciated, good work."

C.W., Lakewood, CO

"I love your company! Every time I get the chance, I recommend it to a friend in need. Your staff is friendly and knowledgeable and the products are packed carefully. I have never lost a piece in shipping. Thank you for what you do. I can't tell you how happy it's made me to replace missing pieces of my mother's china!"

J.H., Des Plaines, IL

"I've placed several orders with you and it seems like each person I've spoken with has been friendlier than the last! Your shipments arrive quickly; I'm impressed with how well these breakables are packed; and any time I've had any issue at all with my order it's been quickly and generously resolved with one phone call. Great staff, great service- thank you!"

M.S., Greenville, SC

"I have used your company to replace items from dishes to flatware and silverware for several years now restoring items for my sister, sister-in-law, myself and now my daughters and have always been successful. Without the help from your staff I would not have succeeded. I love your company and the work you do rectifying lost or broken items which hold sweet and unforgettable memories. Without the help from kind and patient staff I am sure patrons would get discouraged and never complete their quest for lost items. Thank you for your service."

S.S., Green Mountain, NC

"I have never shopped at a retail store where I felt more welcomed, and where simply going inside was a TREAT! The displays and the superior design work are worth my time and effort to visit. The staff is cordial and ready to help. I plan to visit again, and again, and again. I am also very pleased with the website and the ordering/shipping experience. Replacements offers a superb shopping experience."

M.N., Terre Haute, IN

"Thank you so much!! My grandmother passed away 5 years ago this October, and I asked if I could have her china. They came from a small family, so she only had a set of 8. My husband signed us up on your website 4 years ago, and this amazing email that more pieces were found came our way! Thank you for making a very happy granddaughter, daughter, and grandmother who I know is smiling down on us!! :)"

B.H., Greensboro, NC

"As a tabletop 'addict' I feel fortunate that Replacements is in my own back yard (as a Greensboro resident!) Thank you for all the good work you do in the community, and for an always-fun shopping experience."

S.D., Cave Creek, AZ

"Every aspect: ordering on phone; answering questions; receipt on time as promised; packing for shipping - all were well done; even a note from the person packing. Truly a professional company who cares about its customers. I inquired about additional pieces needed - hope you can eventually locate them for me. A big THANK YOU to all at Replacements, Ltd. The packing was extraordinary. I do not know who designed that box that my teapot shipped in but wow! Perfect! I also like the specials that you email out. It is like a flea market on my phone. Thank you!"

S.R., Fitchburg, MA

"The packing was extraordinary. I do not know who designed that box that my teapot shipped in but wow! Perfect! I also like the specials that you email out. It is like a flea market on my phone. Thank you!"

K.M., Apex, NC

"First visit, fantastic experience!! Virtually every person we spoke with was helpful, friendly and knowledgable. If I didn't already have a job, I would want to work for you!!"

R.E., New Bern, NC

"I go weak in the knees just walking through the front door. I found some beautiful Portmerion plates and also some serving pieces. Your staff is great. Your vintage pieces are gorgeous. Hope to make it out your way again soon!"

J.S., South Pasadena, CA

"I have had this set of dishes for over 40 years. We had just purchased our house which was built in 1911, and I thought the dishes were perfect for the old dining room. When the handle was broken off one of the cups I didn't think I would be able to replace it. Thank you so much for your help. Now I have a complete set to leave to my granddaughter."

D.B., Minneapolis, MN

"I LOVE Replacements! As does my mother (who is 101 and still living independently, serving tea everyday!) and my daughter. We are all passionate china collectors, and USE our lovely pieces daily. Even my husband and son have become appreciators (is that a word?). The customer service is always excellent - just the right balance of cordiality and professionalism. Thank you for being there for us all these years - where would we be without you?!"

H.G., Spencer, WV

"I have been a Replacements customer since around 1985. After waiting 20 years for a piece, you notified me that it was available! On another occasion, you found a sterling soup ladle in my pattern when I thought none were out there! You guys are wonderful!!! Thanks, Replacements for gathering all those lovely things that someone parts with so that another person can take them into their home to cherish."

T.M., San Diego, CA

"I've always loved Replacements for the fun of finding beautiful, old pieces and for the exquisite level of customer service, but you hit a new high when we drove in (from California, no less) and I saw your billboards opposing HB2. Having grown up in NC, I'm so happy to see people who are standing up against the strange, ungenerous politics that have arisen since my childhood. I expect you get some negative feedback for your stance perhaps not very politely wordedand I wanted you to know that many of us applaud your courage."

K.R., Alberta, Canada

"Great to find a business that sells the rare pieces that I am looking for plus additional oldies but goldies that I never knew existed. Huge thanks!"

L.B., Glendale, AZ

"The dishes I received looked even better than my old dishes! I love shopping with Replacements. Great packing also! Thanks a lot."

B.S., New South Wales, Australia

"My two Rosenthal Trillium glasses arrived yesterday and they are beautiful and just what I wanted! It's always tricky ordering something specific online in case it tends to be different from what you expected - especially given the distance between our two countries. I was given two of the same glasses when I got married in Toronto, Canada 33 years ago, and wanted to give the same to my daughter's best friend who is marrying a Toronto lad here in October as the Trillium is the provincial flower of Ontario where they met. A long story I know, but I emailed fine crystal shops around the globe, including the Rosenthal place in Germany and your name came up (via William Ashley store in Toronto) and you were the only ones who had the items and kept in touch with me. Your packaging was terrific - travelling all the way to Australia they must have encountered a few bumps but arrived beautifully nestled and safe. I just wanted to pass on my appreciation and (quite frankly) my surprise at them arriving so quickly!"

S.H. Little Rock, AR

"Thank all of you for being so kind and professional. You have the best selection and the BEST packaging!! Thank you so much for the FREE shipping too!"

D.W., Blue Springs, MO

"You folks are the BEST. You never disappoint."