Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.G., Barrington, IL
"I have ordered from you before and have always been happy with what I got."
N.S., Otsego, MN
"This site is very helpful!"
J.M., Vernon Hills, IL
"What a great service!"
A.K., Dudley, MA
"I was thrilled to find your site!! I've had my Mikasa Ebony Meadow collection for over 20 years! Thank you for being here for me!! Please don't go away!"
S.L., Berwick, LA
"Have been very satisfied with this site."
M.B., Grants Pass, OR
"My last order arrived safely in great condition and all pieces were satisfactory. Thank you for what you do."
D.H., Devon, PA
"Easy to navigate website."
J.L., Allen, TX
"Ordered silverware before from my grandmother's pattern. You guys are awesome!"
S.R., Bel Aire, KS
"My heartfelt thanks to all of you at your company for doing what you do. The hard-to-find replacement pieces that you offer for sale give your customers the chance to preserve cherished memories, and for that I am truly grateful.
My parents were married in 1945 and, due to the war, my mother was unable to acquire her china pattern of choice prior to their marriage. As with almost all newly married couples of that era, money had to be handled carefully and so "extras" such as a set of good dishes were put on the back burner. The years passed and Mom still didn't have her good china. Twenty years, several houses and four children later, the ever-frugal woman finally had the opportunity to acquire a set -- through the Kroger Co. Each week during her grocery shopping, she purchased a piece or two of the Camelot Gracious pattern until she had a service for 12. Pieces such as the coffeepot and butter dish were luxuries that she deemed unnecessary, but she at least had a complete set of matching tableware of which she was quite proud.
Mom is now 94 and just recently asked me if I would like to have her china. Of course, I said yes! They're not high-dollar dishes, but -- like my mother -- I've always thought the Gracious pattern to be very elegant, timeless and classy. Your company gave me the ability to "finish out" the set. Without you, it would have been difficult to find the almost-50-year-old pieces -- especially in such pristine condition!
I'd like to extend a special thank you to the people who packed the boxes and prepared the precious contents for shipping. In today's world, that level of care and consideration is quite rare, and I thank you from the bottom of my heart for ensuring that the fragile dishes arrived safely.
My words don't even begin to express how much I appreciate everything ... but, again, thank you!"
P.D., San Bernadino, CA
"Replacements, Ltd. has repeatedly helped me replace missing pieces of my 40 year old flatware pattern. When I called for advice about broken and dishwasher tarnished pieces, the representative I spoke to was enormously helpful. The polishing product I purchased on her recommendation restored the finish when nothing else worked. I really do appreciate the expertise and the great customer service."
L.A., San Diego, CA
"I've used your service before. It's wonderful. I have had the misfortune of acquired some beautiful things (china, crystal, etc.) that got broken or chipped and are now discontinued by the manufacturer. Your service helps me keep my table elegant and preserve a legacy for my family to whom I will eventually give these things."
R.A., Alexandria, VA
"My husband and I visited your store several years ago and were very impressed with your merchandise and customer service. A couple of years ago, I ordered a sterling silver rattle for my new nephew. It was beautiful and well-received. I look forward to doing business with you in the future."
J.S., Espyville, PA
"Very helpful site."
E.G., Palos Verdes Estates, CA
"Love your service!"
Z.D., Rowlett, TX
"Always great service."
P.M., Gothenburg, NE
"Your company is so wonderful. You have transformed my home and dinner table!"
L.T., Statesboro, GA
"Love your store!"
A.B., Nags Head, NC
"Thank you for being so professional. My transactions have been handled efficiently, and quickly delivered with packaging designed to protect and ensure a safe delivery to me. Thank you for helping keep my china and glassware with current replacements.
S.S., Burlington, NC
"I absolutely love this place. You can find anything here."
S.C., Cumming, GA
"I have been ordering from you for many years. Thank you for your superb service."
B.V., Friendsville, TN
"Love this site have been coming here and buying for years!"
K.M., Newcastle, Australia
"I recommend your site regularly to my customers."
J.D., Austin, TX
"Great website and service!"
J.W., Altadena, CA
"Just received first order and very pleased with service and pieces."
C.M., Emlenton, PA
"So happy I found this site!"
J.W., Dalton, GA
"Love your website!"
D.F., Luttrell, TN
Your company was the only one I could find my silverware at. I bought some replacements from you and love them. Thanks."
B.B., Marlton, NJ
"I have used this service before and was very pleased. I would like to also add that the packaging was great. I know that shipping is not always handled carefully, but my ordered pieces were so carefully wrapped and packed I feel they would have sustained rough handling."
E.N., Yonkers, NY
J.P., Greensboro, NC
"Love visiting your location - have for many years."
M.J., Flint, MI
"I am so happy that you exist so that I can replace my favorite china pieces. I love you guys. Thanks."
D.L., Villa Park, IL
"I have ordered many things from you. And have been extremely satisfied."
C.C., Knoxville, TN
"Love this website!!"
E.C., Charlotte, NC
"I have known about and used Replacements, Ltd. for many years and do not remember how I found out about this wonderful company."
R.E., New Brunswick, Canada
"Have ordered, very pleased"
C.F., Metairie, LA
"I love my china and your service is invaluable as pieces of my set have been broken through the years."
M.Z., Pewaukee, WI
"Very pleased with your service. Packaging is excellent. Pieces are in excellent shape."
S.S., Lincoln, NE
"Your website is great!!"
M.S., Montesano, WA
"Your service is top-notch!"
B.S., Greensboro, NC
"Great service, fascinating displays, helpful employees, enjoyed fall luncheon"
More Pages of Letters From Our Customers!