Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.A., West Dundee, IL
"You are doing a great job and you run a great business."
S.L., Murray, KY
"Have ordered from you before. Very pleased."
W.J., Rock Hill, SC
"While visiting Greensboro, we made it a point to visit the store. It was amazing! It is hard to comprehend so many patterns of china, silver, etc in one place. If my on line pattern inquiry comes through, we'll make another trip to the area this spring."
L.K., Albuquerque, NM
"Love your items"
M.M., Garrison, NY
"We love supporting your business rather than a big box company. Your values and being green make us big fans."
J.S., Cordova, TN
"Love your service"
M.H., Marquand, MO
"I have always been pleased with your service and shipments."
S.B., Detroit Lakes, MN
"Love your site and thank you for existing"
K.G., Lanoka Harbor, NJ
"Did business with your company before with my discontinued china. Great company to deal with."
M.H., Brooklyn, NY
"Thank you, this is a great service"
S.F., Fowler, CO
"I have ordered several pieces for different dishes and have always been happy with my orders."
J.F., Southport, NC
"Very efficient, very effective website!"
D.R., Alberta, Canada
"I was so thrilled to discover this website. I haven't been able to locate my china, crystal and silverware in Canada. They were absolutely wonderful to deal with. The sales staff knew who I was and able to answer my questions efficiently. It's a well organized company and up-to-date on their software. I received my order in two days, which was unbelievable as shipping to Canada takes 5-10 days. Everything was so well packed. I'm still looking for more china and hoping they will be able to locate it. I've told my friends and family about Replacements, Ltd. Thank you so much&"
C.F., Toronto, Ontario
"I have been searching for some time for select items to complete my set of China. Luckily I found Replacement.com. I find the prices the most reasonable I have encountered, the selection outstanding and they replied to my inquiries almost immediately. I am impressed to say the least."
R.S., West Yorkshire, UK
"The web site had all that I required to enable me decide on a purchase. First the instructions on how to navigate site, designed for ordinary users as opposed to computer geeks, simply but clearly, rapidly led me into the vast stock lists. The alphabetical selection system, then guided me unerringly to the very easily identifiable, descriptions of the goods, also listed alphabetically and numerically with most importantly, a color photo of the items, and the other vital ingredient, the price. These factors combined with a site which technically worked simply but reliably, made shopping a very pleasant experience and I speak as a man who does not normally enjoy shopping."
J.P., Lawrenceville, GA
"I love your web site and choice of china and crystal at reasonable prices. The seconds I have purchased were quite satisfactory!"
B.F., Lake Ridge, VA
"I have been buying and selling with your company for many years. The pricing for your items is fair and the excellent packing is some of the best in the industry The instructions for selling and packing are clear and easy to follow. The customer service and sales staff are kind and actually fun to work with. Replacements is fortunate to have such an outstanding staff. I wish your company continued success."
B.B., Parkersburg, WV
"The fact that the company has a pet friendly work environment was admittedly the main reason I added it to my favorites! I wish I worked for this company."
M.W., Amsterdam, NY
"I just ordered some dishes from you recently and was very pleased to receive everything intact and in great shape."
T.K., Hubbard, OH
"You are great - I was so happy to find some of the serving pieces I needed for my pattern which I started requesting for my bridal shower 15 years ago!!!!! Several pieces were unavailable at that time to purchase so I did not have them and always wanted them! Thank you for helping me complete my set - it is also reassuring to know that if a piece may break, it can be replaced through your fantastic site!!"
C.M., San Angelo, TX
"Love doing business with you. Everything I have ordered has been perfect. Thank you so much"
H.L., Donalsonville, GA
"I have always been 100% satisfied with all purchases from Replacements!! Thanks!"
J.S., Lebanon, OR
"I've been a faithful fan of Replacements for over 10 years. I love the customer service, variety of products and the actual facility, which I've visited twice. Keep up the great work!"
T.H., Cookstown, NJ
"You are a lifesaver!!"
S.D., Lancaster, PA
"Love your products!!"
J.M., South Portland, ME
"YOU GUYS ARE SUPER! THANK YOU SO MUCH FOR GREAT PRODUCTS AND GREAT SERVICE. I have been buying Botanic Garden from you for over ten years and have picked up so many old (and new) pieces that I now have an excellent collection."
A.S., Humble, TX
"I ordered several different china patterns in the past and they arrived in mint condition. My husband and I wanted to visit the Replacements showroom and we routed our trip to go through the Carolina's on our way to New Hampshire. We were both amazed at all the different displays of china, crystal, silver, and even Christmas ornaments that were available. I had brought a spoon with me that went to my every day flatware in the hopes that Replacements would be able to identify the pattern as I had lost all that information in a terrible flood in 1994. Not only could you customer service rep tell me the pattern name, you also had pieces that I needed to replace those that had been lost through the years. It was an awesome experience and everyone was so helpful and friendly. Thank you for everything that made my shopping memorable. My hat is off to you."
B.J.K., Houston, TX
"My son-in-law's country of origin is Eritrea. I wanted desperately to find something unique for them for Christmas that would reflect my appreciation for his culture as he learns the ins and outs of our culture. I looked on numerous sites for a pattern that resembles items that he brought with him to the U.S. Having no luck, I assembled a mish-mash of photos of art, cloth, and baskets to give you an idea of what I was looking for. Within a few days, you sent me a picture of a pattern that he described as "Perfect." I think everyone in his family has seen that picture of a plate! Thank you for the perfect gift."
B.B., Hartford, WI
"I love Replacements, for they truly find what I previously thought was irreplaceable."
M.D., Los Angeles, CA
"We appreciate your service and have recommended Replacements, Ltd. to friends. We still enjoy the dishes and flatware we purchased years ago, and you allow us to keep complete sets when anything is damaged or broken. You also were able to replace a very special champagne flute that was a wedding gift, and we are celebrating our 24th wedding anniversary this year! We can't thank you enough!"
N.W., Sussex, NJ
"I have used your company twice to replace china pieces that were cracked or broken. My china was purchased over FORTY years ago in a military PX while my husband was in Vietnam, and I still love it. I was upset as it was obviously a discontinued pattern. But a friend suggested REPLACEMENTS.COM, and I was thrilled to see my pattern listed. The items were shipped very quickly and arrived in perfect condition! You provide great service. Thank you."
J.R., Boise, ID
"Not only have I received everything I've ordered in excellent condition and very well packaged, but, what's important to me is that you didn't forget me after the initial order. I received personalized up-to-date info periodically to let me know if there is anything new that's been added to the particular items I've ordered. To me that's truly wonderful service."
S.M., Loris, SC
"I received my replacement order Saturday. I want to thank you for taking care of my order so quickly. I am very pleased with my order and the kindness of the people who helped me with it. The first merchandise I received had one piece that was wrong included. I called and was given instructions on what to do and in no time I had a replacement order shipped to me with the correct pieces and I am very pleased with the products and the service of your people. I just wanted you to know this. I will definitely be shopping some more with you in the future. You all are great!"
N.H., Morganton, NC
"Love your business. Have shopped with you for years."
T.R., Largo, FL
"We have ordered from you in the past, great service. The last order I place was packed well and arrive in great condition. The Avon Cape Cod collection is getting harder to find pieces in good shape."
L.C., Winmalee, Australia
E.D., Cordova, TN
"I have been using your web site for years."
B.S., Stockton, NJ
"Extremely happy with everything I have received from you. For years I searched for dishes I had admired 25 years ago, thinking they were long gone. I found them on Replacements at a very reasonable price. It made for a very merry Christmas for me."
B.M., Rockville, MD
"Very exciting website"
P.M., Petaluma, CA
"You are a great help, thank you"
More Pages of Letters From Our Customers!