Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.P., Miami Beach, FL
"I very recently placed an order for the very first time and held my breath in anticipation of receiving the order which came by the way today and much to my surprise much faster than I thought it would. I cannot tell you how delighted I was when I received my replacement order of china that I thought sure, after all these years, would be no longer available. I replaced two dinner plates and coffee mug that I assumed with never be found again!!! My partner, who passed away eight years ago in October gave the china to me as a present for me and our new home at that time more than twenty years ago. After his death four of the dinner plates were broken by either my mishandling or by a guest breaking them and the coffee mug I dropped by accident. I always lamented the fact that the place settings of eight had dwindled down in the dinner plates and the coffee mug. Now they are complete and I did have a moment this evening, the weekend of Labor Day, because I was so afraid that perhaps the order wasn't same but it was! Thank you so much!"
K.R., Mission Hills, KS
"Not only have I ordered pieces for old family patterns in the past and been happy with the replacements you have sent me, on one occasion, your customer service personnel helped me establish a value for a lost sterling silver tea set so that our insurance company had guidelines to go by when reimbursing us for the loss. We depend on your company for information and quality whenever we need china or silver to fill in sets our family has owned for generations. Your policy of allowing pets in the workplace is also inspiring!"
G.N., Berea, KY
"I just saw the movie "Junebug", and saw Replacements, Ltd. Cool! I have perused Replacements for years and have found so many beautiful items. In the future I am definitely planning on purchasing the Crabtree & Evelyn collectible mugs and a dinnerware set that I could not find anywhere else. I was so grateful that Replacements carries these items. My family and I have traveled to North Carolina to visit Ocracoke island several times and the next time I travel to North Carolina I would really like to visit your company. Thank you very much and keep up the good work!"
J.M., Wenatchee, WA
"Very reliable and expedient service. I've ordered items through Replacements.com for years and have NEVER had a problem. Not only is your company reliable and expedient but my orders are always packaged well and delivered without damage. To me, without question, this company is the Nordstrom of dinnerware replacements."
J.C., Aventura, FL
"I have used you before-always happy!"
P.A.G., Mission Viejo, CA
"It's nice to know we may enjoy complete sets of china regardless of mishaps over the years."
J.D., Princeton, NJ
"Good site, easy to use"
P.M., Indiana, PA
"Thank you for the good service you do in preserving traditions. Thank you for your amazing website. It is amazing to see so many patterns, and so easy to find a favorite pattern. It is so much fun to get a box from you. It feels like Christmas! Everything is wrapped so carefully. Thank you for everything."
C.H., Austin, TX
"You guys are great!"
D.F., Dublin, CA
"I have found items on Replacements.com I had no idea existed. I may have one piece but they have many other different pieces to choose from. I love replacements.com."
S.B., Baton Rouge, LA
"You are always great to work with!"
C.R., Ruskin, FL
"I formed my opinion of Replacements, Ltd. being the best site to go to to find anything you have to match to a specific pattern or design. No matter what search method is deployed on the Internet, Replacements.com is listed as one of the responses. Once I visited Replacements.com, I realized that there were pieces to my pattern I had not seen before. It was like Christmas! I started looking up my daughter's pattern and there were pieces SHE never knew about (oh boy, something to hide for Christmas). I love this site. YOU ARE THE BEST!"
M.C. Orange City, FL
"Enjoy your site, previously ordered and was very satisfied."
W.M., Bloomsburg, PA
"I have purchased many items from you. Great service and quality!"
L.C., Kerrville, TX
"Love, love, love Replacements!"
L.F., Toronto, Canada
"I had wanted dishes from my favorite set that I had purchased in the mid-1980's. I found your website and ordered some soup bowls that you had available. I wanted only dishes which were in excellent condition. The dishes arrived on time, and exactly as I had hoped. The dishes are like brand new and look lovely. I am so pleased with not only how the dishes arrived and their timeliness, but the polite, patient, helpful and friendly persons I have spoken with at your company. It is also wonderful not to have to go through a gauntlet of machine voices to get to a person to speak with. I was also pleased to receive your pamphlet that described how to care for fine china and silver; thank you for the helpful ideas. I am registered with your company for this pattern and hope that other dishes of this set may arrive soon."
C.U., Los Angeles, CA
"I love your company."
L.S., Gastonia, NC
"I love Replacements! Great place and great people. So much fun to visit!"
D.J., Lawton, OK
"I love your site."
M.G., Atlanta, GA
"The pieces that I have received have always been exactly as they were listed. Your company is a great place to find pieces that are no longer in the marketplace...it's exciting to find them."
A.B., Houston, TX
"Googled on Hometrends dinnerware makes and found your list and pictures. Awesome site."
M.H., Hadlyme, CT
"Some of the most meaningful purchases I have made from Replacements, Ltd. was when I filled in my mother and father's crystal pattern and my aunt's china pattern. I thought I'd always have too few pieces to use for the whole family but I was delighted to find the patterns on your website. Now, at holiday dinners we smile in remembrance of our childhood and our loving parents and know we'll be passing along memories to our children and grandchildren. Thanks for the opportunity!"
E.M., Saint James, NY
"Have been with your company forever and I am as pleased today as ever."
S.O., Mobile, AL
"I am grateful that your website is so very easy to navigate and that there are so many selections. Your employees are very helpful, knowledgeable and courteous on the phone. My purchases have always arrived promptly and well packed. This makes the transactions as delightful. Thank you for making this so easy!"
L.M., Drumshanbo, Ireland
"I ordered the plates I wanted a few days ago and much to my surprise and delight they arrived this morning in perfect condition. Your service is fabulous - I will certainly recommend Replacements, Ltd."
J.F., Endicott, NY
"I am a happy, current customer who has gotten several items via mail from online orders. I also was lucky enough to visit the beautiful Replacements, Ltd. in NC. I plan to visit there again hopefully before Christmas!"
D.B., Sandusky, OH
"I found your company to make replacement of my china as easy as possible. You have multiple ways to make contact which facilitated my search and utilized my time very efficiently. Questions were answered quickly and effectively. Although it had been several years since I required your service, it was very exciting to find the company still performing up to my expectations. Thank you again."
D.D., Douglass, KS
"Love your site"
V.N., Blanchard, MI
"I sincerely can't wait to start ordering not only the replacement pieces I need as well as additional pieces that I do not have. My china set was inherited from my Grandmother (it was her wedding set from 1930). I am so excited to expand the set to be able to leave an even larger collection to my daughter."
P.S., Boca Raton, FL
"You may certainly use my comments....You ARE the best. The service you offer is unique and much appreciated. Through your company I have been able to complete sets of dishes I received from both of my grandmothers as well as my own china pattern. I have also added to the silver service my mother-in-law left to me. All the information in one convenient place and service that is excellent! Thanks!"
S.S., Redmond, WA
"Always love doing business with you!"
L.A., Allen, OK
"Love your website"
G.M., Bayport, NY
"I have ordered several items from Replacements and it's a pleasure to deal with such a professional organization. I love that they exist. I love that they are in this country. I love that they care! It's great to be able to buy open stock china at great prices. Finally, they pack everything with amazingly well and are quick to ship. "
A.B., Talent, OR
"Very happy with everything. I have been using your service for many years."
R.W., Alameda, CA
"Very efficient web site"
H.A.S., Ontario, Canada
"Great site. I am so excited to be able to add to my set."
F.B., Houston, TX
"You have a good website"
M.S., Columbia, SC
"We visited the store and had a great time buying some missing pieces. Thanks so much!"
B.F., Salem, NH
"This site is awesome! It really makes using china worry-free knowing you can replace a piece if one should break!"
G.B., Christchurch, New Zealand
"I am totally thrilled that this site exists."
More Pages of Letters From Our Customers!