Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.D., Ontario, Canada
"I became acquainted with Replacements when my neighbor told me how she obtained the top of a cookie jar that belonged to her grandmother. I then contacted Replacements to obtain the cups and saucers missing from a set of china that my father gave my mother as an engagement gift in 1937. Within in a year I was able to complete the set. The china originated in England. A few years later my husband and I visited Replacements and have since directed several friends to also make the stop. Replacements is 550 miles from my home and well worth the detour if you're heading South. It's a highlight to visit, tour and talk to the staff by phone and in person. WHAT A PLACE!!!"
D.A., Indianapolis, IN
G.D., Seven Hills, OH
"Love your dog-friendly company"
G.B., Crestline, CA
"Replacements.com has been extremely helpful identifying silver and china patterns for me that are family heirlooms. I wouldn't have known how else to identify or replace these special pieces. I will continue to use and refer Replacements.com in the future."
M.V., Birmingham, AL
"I am so glad to have a source to find my china patterns. When we were first married we did not have the income to purchase all the china pieces we wanted. Now that we have the finances to do so - our china pattern is hard to find. Thank you for taking the hard work out of finding more of our china pattern for us."
D.G., Blowing Rock, NC
"A visit to your store always lifts my spirits. I love the way you have someone at the door to greet your visitors, and once inside, being surrounded by the beauty of the sparkling crystal, exquisite china, and sterling silver pieces gives one the feeling of grace and elegance. In addition, the antique wooden display cases are incredible with their magnificent height and beveled glass fronts. It's a grand experience and the staff is well-trained because it's obvious how knowledgeable they are, but at the same time, they're never intrusive. I could browse for hours in your wonderful store...and guess what? Even my husband and thirty-year old son enjoy it....they never wait in the car." Thank you again for creating such a unique place in which to shop....or just look...and dream."
J.F., El Cerrito, CA
"I'm so glad Replacements.com is there for people to obtain treasures otherwise unavailable. In 1930, my parents were given a set of Bavarian China (Edelstein pattern #1525.) I need some pieces and was thrilled to see that you have this pattern registered. Hopefully, one day there will be pieces available. Thank you for being there!"
D.C., Charleston, SC
"I have appreciated your service for years."
C.L., Indianapolis, IN
"I enjoy being able to check on my china and silver. You have a great website!"
C.W., Greensboro, NC
"I used to buy Arabia china from Bob when he first started in a little house in Greensboro. I've been shopping with him ever since! I'm delighted to buy from a local merchant, especially one who is so community-conscious."
S.M., Fresh Meadows, NY
"I think that your company is a godsend. I have told many others about Replacements."
C.A., Mariposa, CA
"Great selection&so happy"
D.L., Atlanta, GA
"We love Replacements, Ltd."
W.V., Lake Arrowhead, CA
"Love your site"
R.R., Rochester, NY
"Great service, you have totally helped us build our china pattern. Thanks!"
A.G., Lincoln, NE
"I've ordered from you in the past and have always been very happy with my china. I look forward to ordering again. Your customer service is wonderful."
L.D., Cornwall, UK
"I have used you several times and have been extremely satisfied."
A.L., Bedfordshire, England
"I have just received my order today. I must congratulate you on your excellent service. I have never received an order so quickly, and in excellent condition too. Many thanks to all concerned."
L.W., Rochester, NY
"It is a pleasure doing business with you!"
D.M., Ontario, Canada
"Received my order to Ontario in 3 days. Thanks very much. It was packed beautifully."
W.C., New Hope, PA
C.P., New York, NY
"I love the quality of your goods and the extraordinary customer service."
L.C., British Columbia, Canada
"I just want to express my thank-you for great service. Our China Pattern came in a week - in perfect condition. I am so thrilled, as I needed these pieces of my China for years and never realized it could be completed."
C.S., Kernersville, NC
"Wonderful business-helped me many times!!!"
J.N., Topeka, KS
"I have ordered from you for years and appreciate your service!"
C.D., Nelson, New Zealand
"Wonderful site. Never thought I'd be able to replenish my china pattern."
B.B., Sydney, Australia
"You are great to deal with."
M.D., North Yarmouth, ME
"Your site is not only useful but I'd highly recommend it to anyone seeking much wanted items to keep their personal stock "crack/chip" free. This is a five star site!"
M.F., Bradenton, FL
"Great service and phone help. I have spoken to reps on 3 separate occasions and they have always been very courteous and patient and helpful. I highly recommend your company to all my friends and family."
N.D., Keller, TX
"I checked several web sites for pricing on the Villeroy Boch china and found Replacements, Ltd had the best price. I found your web site to be user friendly - even for a senior citizen. I have used the services of Replacements, Ltd. in the past and have found that items I have ordered have arrived in excellent condition as they are packed very well. Also, the customer service representatives are very pleasant and very helpful. My thanks to ALL the people at Replacements, Ltd."
J.Y., White Salmon, WA
"I first heard of Replacements in the 1980s when it started, and advertised in The Daze glassware publication. My, you've come a long way. Superior service, enormous inventory and they strive to help you find those missing treasures you want."
E.S., Fayetteville, NC
"I have been very, very happy with the pieces I have purchased. Customer service is wonderful at Replacements."
P.T., Manhattan Beach, CA
"You all are so very helpful and I appreciate it."
J.M., Dallas, TX
"Love your site!!!"
D.P., Raleigh, NC
"We've been to the store, and purchased as well as sold to you, and have sent many friends and family members who have had wonderful experiences dealing with you as we have."
K.E., Arlington, WA
"Thank you so much for carrying my great grandmother's pattern, now mine, and so quickly shipping me the missing pieces for my place settings! I look forward to possibly adding serving pieces, too."
D.D., Highlands Ranch, CO
"Fast service and quality items as represented. Love to browse the website to window shop, too!"
S.W., Dallas, GA
"I am very pleased with everything I have purchased&thanks for being there."
N.F., Weatherford, TX
"I've been buying new items and replacement pieces for years...it all began when I had a mishap with a crystal serving ladle which was a part of a beautiful lidded cut crystal punch bowl bought in Europe. I was frantic trying to find a replacement...these days most ladles are plastic. Sure enough, replacements.com had the perfect match. Since then I've been a loyal customer. I'm always 100% pleased with the packaging and timely shipping. Everything has come in perfect condition. Again, thanks for being there. I'm always sharing your website with friends...it's the best place for whatever is needed."
M.H., Greenfield, PA
"I LOVE your website!!! It is laid out so nicely and is easy to maneuver. You had exactly what I was looking for and I didn't need to go elsewhere. Keep up the good work!"
More Pages of Letters From Our Customers!