Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.M., Sun City, AZ
"I have always appreciated the professionalism of the person I've spoken to with my questions or ordering. I have never been asked to hold the line or had interruptions. I felt like I was the only customer that mattered at that time. I will be ordering later in the year when I recover from Christmas."
L.F., Portland, OR
"Was delighted to be able to add 2 serving pieces to my inherited China. I was impressed with the extreme care with which they were packed and delighted that they arrived unharmed. Glad you exist!"
W.D., Alberta, Canada
"I've been a subscriber for years, Love your excellent service. My mother and I have ordered and received numerous pieces of china and crystal, always in perfect condition."
D.D., Christ Church, New Zealand
"I have had my dinner set for 35 years, to know that there is a web site for me to come and replace any broken items is fantastic. I am so happy to have found your site and your help and correspondence back to me is outstanding."
E.L., Seattle, WA
"I always go to Replacents.com when I am looking to expand/replace elements in my crystal, silver and china patterns. Your inventory seems endless at times!"
S.S., Phoenix, AZ
"I love your company!"
S.A., Locust Grove, VA
"So glad this site exists"
J.M., Sacramento, CA
"I love your business. I have ordered before and you have great services and prices."
D.F., Purchase, NY
"Without Replacements.com I would never have been able to get the dishes that aren't available in the US - That's only ONE of the reasons that I LOVE YOUR SITE!"
M.F., British Columbia, Canada
"Great company to do business with!!!!"
B.F., Jacksonville, FL
"Love you. Been shopping with you for many years."
R.B.E., Schererville, IN
"It has been a pleasure to deal with you these past 20 years. I have shared your address and website with many people."
P.C., Los Angeles, CA
"You do a very good job."
C.E., Hays, KS
"Incredible business you have. I have shopped online for 2 hours. There are so many patterns that Replacements, Ltd. stocks. It is amazing to me!"
A.P., Cary, NC
M.B., Doylestown, PA
"I am a happy member for a long time and always check your website."
E.O., Miami, FL
"Thank you for this service!"
M.S., Colorado Springs, CO
"I love your service."
A.W., Chalfont, PA
"Thank you for my latest shipment of dishes. All arrived safely and in beautiful condition!"
D.S., Montague, CA
"I am so happy I found your company!"
G.Y., Kildeer, IL
"Customers of Replacements.com have the advantage of being able to enjoy the use of their heirloom tableware while having access to replacement pieces when needed This is true for crystal, china and flatware including patterns that have long been out of production. They maintain a superb data base of their inventory and many listings contain photos. Their IT department must rival that of the Pentagon's."
M.C., Duluth, GA
"I have been to your business location. One could get lost in all the beauty. I have always been very pleased with your company and customer service. You are already world-class in my eyes!"
K.C., Cornwall-Hudson, NY
"Great doing business in the past. Totally satisfied."
F.M., Geismar, LA
"Thanks for a wonderful service"
G.O., Houston, TX
"Great web site!"
J.E., Senoia, GA
"I have thoroughly enjoyed receiving your emails. They have been quite helpful. My mother-in-law gave me her china before she passed away which makes the china over 75 years old. Through your company, I was able to order two cups and saucers that were missing from the set so now my daughter has the completed set. Thank you again."
E.T., Roswell, GA
"I love your web site. I know I can always go to Replacements.com when I need china or silver. My daughter bought a "close-out" set of china and was very upset when she broke one of her plates. She thought she would never find another one. I told her "no problem", I can order one from Replacements.com. It arrived in about a week and she was so happy."
A.S., Everman, TX
"I had wanted to comment on how gracious, kind and helpful the service personnel in various departments have been. They have researched questions I have asked, advised me on which items would best serve my desires and needs, among the many other ways they have established for me trust and confidence in their advice and opinions. Another service which I utilize often is the department defining terms in china, crystal and silver, and how to arrange the various pieces on the table. I thank you for the chance to tell you how much I enjoy and appreciate all you provide so thoroughly, graciously and professionally at Replacements."
C.P., Madrid, IA
"Very neat site"
L.S., Missoula, MT
"You have wonderful china!"
S.A., Monroe, NC
"We've been in your awesome showroom, browsed the website many times. You've found hard to locate pieces for our Pfaltzgraff collections when we had all but given up. You are awesome."
E.H., Letart, WV
"I love this website!"
D.F., Bethesda, MD
"We had an unfortunate accident in our family where the majority of our grandparent's china was broken. It was a Lenox pattern that was discontinued. My mother was heartbroken. I was referred to Replacements as a source to try to rebuild the complete set of china. Within 18 months the china set, 12 place settings was complete. Replacements brought joy and memories back to our family. The service was awesome!"
J.S., Sparks, NV
"The site is very user friendly and your staff was very helpful, cheerful and expedient. It was a great experience especially this time of year when everyone needs a little cheer!"
S.O., Portland, ME
"I was so happy to find out about your website, because I've replaced pieces in the past by having to purchase new, and sometimes available only in multiple sets. Your online website saves me time and money."
M.H., Santa Ana, CA
"Great site. Great service."
J.L., Wilton, CT
"Love you guys!!! I never worry about loosing heirloom pieces anymore. I just register - and if it's misplaced I know I can always get another piece of antique china, porcelain or silver. Serious peace of mind. I recommend you often!! You really can replace the irreplaceable."
S.G., Lester Prairie, MN
"I love you guys!"
R.B., Clifton Park, NY
"Ordered other items in the past. Always satisfied."
D.T., Newport Beach, CA
"Thank you for your site!"
More Pages of Letters From Our Customers!