Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.S., Ludlow, MA
"Thank you for your kind assistance, truly appreciated."
M.A., Jonesboro, AR
"I've loved everything I have ordered from you!"
P.A.G., Santa Barbara, CA
"Having inherited two beautiful sets of china, I wanted to find some missing pieces and complete the sets. After exhaustive searching, I finally came upon Replacements, Ltd. on the net and found ALL the pieces I needed. The prompt delivery, care in packing and wonderful customer service that I have experienced with this company is stellar. I highly recommend Replacements, Ltd.!"
B.F., Victoria, Australia
"I have to say that I am totally blown away by the quality of service you provide - not only finding obscure pieces of china but also the speed and way that the goods are packed and delivered - totally amazing. I have passed on your website to many friends - the old saying a satisfied customer tells friends but a dissatisfied one tell many more!!"
B.M., West Point, VA
"Love the site!"
M.F., Englewood, NJ
"I am already a very satisfied customer."
B.C., Thomasville, GA
"Bought my china from you, love your service!"
M.K., Homestead, FL
"Great site, very helpful"
S.S., Sioux Falls, SD
" I appreciate your service. Over the last 15 years, I have received additional pieces to my set of china as gifts from my children, because of Replacements.com. Also, I have added to several others' sets. You make shopping pretty easy! Thanks!"
R.D., London, England
"Your corporate promise to answer the telephone within 10 seconds, your computer systems allowing your staff to respond accurately/speedily to every telephone question ,your spread of `interest` in whole ranges of china others in Europe (England especially ) find problematic is ,seemingly, unique globally-and deserves the summary : Brilliant Service."
S.M., Houston, TX
"I have bought from you in the past and appreciate your service."
B.D., San Jose, CA
"Past service has been fast, efficient."
R.G., Ontario, Canada
"Very comprehensive inventory. My wife and I are extremely impressed!!"
J.N., Hemet, CA
"I have purchased several items over the years and have been satisfied."
M.F., Granbury, TX
"This is a great web site."
M.L., Deland, FL
"You have helped me in the past. Your help is always greatly appreciated."
R.J., Magalia, CA
"I have been a long-time customer of Replacements, Ltd. It has been a great source for me to find replacements of China and Silverware that I own. Because I have a computer, my family and friends has asked me to locate patterns of China and Silverware that they own. It has been fun and exciting to locate current and vintage patterns. I know that I can go to Replacements, Ltd. anytime to register a pattern if I don't locate it within their huge resource. I always recommend this website to anyone that is looking for replacing pieces to their sets of China and Silverware. There is no other website that compares to Replacements."
D.M., Sun City, AZ
"I have always appreciated the professionalism of the person I've spoken to with my questions or ordering. I have never been asked to hold the line or had interruptions. I felt like I was the only customer that mattered at that time. I will be ordering later in the year when I recover from Christmas."
L.F., Portland, OR
"Was delighted to be able to add 2 serving pieces to my inherited China. I was impressed with the extreme care with which they were packed and delighted that they arrived unharmed. Glad you exist!"
W.D., Alberta, Canada
"I've been a subscriber for years, Love your excellent service. My mother and I have ordered and received numerous pieces of china and crystal, always in perfect condition."
D.D., Christ Church, New Zealand
"I have had my dinner set for 35 years, to know that there is a web site for me to come and replace any broken items is fantastic. I am so happy to have found your site and your help and correspondence back to me is outstanding."
E.L., Seattle, WA
"I always go to Replacents.com when I am looking to expand/replace elements in my crystal, silver and china patterns. Your inventory seems endless at times!"
S.S., Phoenix, AZ
"I love your company!"
S.A., Locust Grove, VA
"So glad this site exists"
J.M., Sacramento, CA
"I love your business. I have ordered before and you have great services and prices."
D.F., Purchase, NY
"Without Replacements.com I would never have been able to get the dishes that aren't available in the US - That's only ONE of the reasons that I LOVE YOUR SITE!"
M.F., British Columbia, Canada
"Great company to do business with!!!!"
B.F., Jacksonville, FL
"Love you. Been shopping with you for many years."
R.B.E., Schererville, IN
"It has been a pleasure to deal with you these past 20 years. I have shared your address and website with many people."
P.C., Los Angeles, CA
"You do a very good job."
C.E., Hays, KS
"Incredible business you have. I have shopped online for 2 hours. There are so many patterns that Replacements, Ltd. stocks. It is amazing to me!"
A.P., Cary, NC
M.B., Doylestown, PA
"I am a happy member for a long time and always check your website."
E.O., Miami, FL
"Thank you for this service!"
M.S., Colorado Springs, CO
"I love your service."
A.W., Chalfont, PA
"Thank you for my latest shipment of dishes. All arrived safely and in beautiful condition!"
D.S., Montague, CA
"I am so happy I found your company!"
G.Y., Kildeer, IL
"Customers of Replacements.com have the advantage of being able to enjoy the use of their heirloom tableware while having access to replacement pieces when needed This is true for crystal, china and flatware including patterns that have long been out of production. They maintain a superb data base of their inventory and many listings contain photos. Their IT department must rival that of the Pentagon's."
M.C., Duluth, GA
"I have been to your business location. One could get lost in all the beauty. I have always been very pleased with your company and customer service. You are already world-class in my eyes!"
K.C., Cornwall-Hudson, NY
"Great doing business in the past. Totally satisfied."
More Pages of Letters From Our Customers!