Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.W., Wilmington, DE
"I was very pleased with my initial order, everything arrived promptly and in excellent condition."
C.R., Ruskin, FL
"You are the best! This is the premiere site to shop for difficult to find pieces!"
J.K., Post, TX
"I am blown away by how great this website is. The silverware pattern that I am purchasing is the pattern that my dad gave my mom on their 25th wedding anniversary (1962). After my mom passed away, I received this silverware. There were some pieces missing so I was a little upset because I didn't know if I could replace them. Anyway, a friend of mine, told me about Replacements.com and I have been very happy. I love this site. They will also look for pieces of a pattern that you need if the pieces are not listed. How great is that! Thank you Replacements.com!"
A.R., Dublin, CA
"You are doing a great job for those of us who cannot travel around to look for the items we need. Thank you very much!"
L.F., Albany, MN
"I have found reliable and efficient help in all my dealings with this company. The service personnel have been helpful, polite and efficient, always willing to make the effort to answer my request."
L.M., Orem, UT
"Never thought I'd find a replacement for my set, but you came through for me. Thank you so much."
C.M., Woodbury, CT
"I have been shopping on the Replacements.com website for several years and have purchased many beautiful things. Everything from art glass to china to crystal. I was able replace broken pieces for my everyday Mikasa pattern, add to my 40 year old Noritake fine china, purchase items for my Rogaska crystal which is no longer being made, and add some beautiful pieces to my art glass collection. They have anything you could want at great prices. I love their customer service and the ability to request notification of pieces that I am searching for. If you love fine china, crystal, sterling silver and collectables it's like a candy store. Thank you Replacements.com for many hours of enjoyable shopping and great service!!!!"
C.D., Sterling Heights, MI
"I just love your service. You've found stuff for me before and it was just amazing."
J.M., Henderson, KY
"Fantastic website and great service! Love it!!"
British Columbia, Canada
"I am so happy to have found Replacements, Ltd. I have been searching many years to try and replace a dinner plate and now I have the plate at a good price, and it arrived safely."
J.F., Acworth, GA
"Great site. Replacements is a great company that I have been buying from for years. It provides a unique service in a very professional manner. Visiting their site in North Carolina is a real treat."
K.P., Bloomington, IN
"I spent many long hours choosing a fine china pattern and an everyday china pattern. It turned out that right after I chose them (years apart) they became discontinued (an unfortunate trend). Without a company like Replacements, Ltd. I don't know that I could have the full china sets that I wanted. I'm not an avid garage sale/ antique mall shopper, so a company like Replacements, Ltd. was just what I needed to fill out my china and keep it stocked as family, friends (or I) accidentally broke a piece or two. It has made Christmas shopping easier for my family since they know that I always welcome a new piece of china as well.
I inherited some silver from my grandmother - Damask Rose by Oneida. I realized years later that Oneida came out with a matching stainless pattern. Of course just as I purchased a set it also became discontinued. I see that Replacements, Ltd. carries this now as well, yea! Now I know that if I accidentally turn on the garbage disposal on a teaspoon, I will be able to replace it.
My guess is that china will get used more because of Replacements, Ltd. since we hostesses will not be so paranoid that a piece might be broken. China was meant to be used!"
L.L., Danvers, MA
"This site allowed me to replace some very sentimental pieces....GREAT SITE!!!"
D.C., Trinidad, CA
"If your goal is to be world-class in customer service, then I'd say you are successful in achieving the goal! I have ordered many pieces over the years - from my stoneware to gift china and silverware - and the pieces are sent promptly, arrive beautifully packaged and are in the condition you describe. You provide a great service."
L.A., Garland, TX
"I feel like the service you provide is outstanding and the prices are unbeatable. You are the only ones that have been able to help me replace some of my pieces so that it saves money and I do not have to buy another set when I love the set I have."
J.R., Knoxville, TN
"Thank you for all your help. I appreciate all of you!!"
S.D., Amherst, MA
"This is a great service!"
E.L., Ledyard, CT
"Thank you for this service!"
W.C., Suitland, MD
"Excellent past service. Thanks!"
B.S., Hopedale, OH
"What a great web site!"
B.D., Mission Viejo, CA
"Love the website, have found lots of my patterns."
L.F., San Francisco, CA
"Thanks so much for this wonderful service!"
T.R., Spring Hill, FL
"Your site has been very helpful, thank you."
L.D., Union Mills, NC
"You guys are wonderful! I have been dealing with Replacements Ltd. for about 18 years; always extremely informative, professional, personable, and everything is packaged to perfection. I have had the pleasure of visiting your store. Replacements Ltd. cannot be beat!! P..S. God bless all of your pets!"
K.W., Richmond, TX
"I have used you several times and love your service!"
C.M., Clinton, CA
"Great company/good service"
M.J., Ontario, Canada
"With the Mikasa store no longer in business in Ottawa, Ontario, Canada and Replacements Ltd being the only source to purchase pieces from my pattern, it is reassuring to know that I can keep my set of dishes complete all the time. Thank you Replacements Ltd!"
S.S., Ponte Vedra, FL
L.T., Brisbane, Australia
"You offer a great service!"
M.H., Saint Louis, MO
"Very helpful website! I first found you five or six years ago and have yet to find another resource that even comes close to the information you provide. You're easy to use, comprehensive and consistent. I've told many friends, and I plan on visiting any time I have a question regarding china, porcelain or crystal. Thank you very much!"
J.J., Baton Rouge, LA
"Love your website!!! Everything has always been packed well without any breakage."
K.M., Barrington, IL
"Not only have I used you before with great results, I recommend you to friends and family."
D.K., New York, NY
"Thrilled to discover I can replace pieces of this old set of china!"
M.M., Pine Grove Mills, PA
"Over the years, you have helped me fill in broken pieces of many china patterns. Love you."
B.G., Reno, NV
"So excited about finding pieces to our set and your willingness to search for items you don't have! The service has been excellent - this is our 4th order as we continue building our service number. Thank you!"
K.H., N Palm Beach, FL
F.D., West Hollywood, CA
"Always satisfied with Replacements in the past!"
D.H., Greenbelt, MD
R.P., Louisville, KY
"Repeat customer. Always pleased with orders and service."
L.F., Brisbane, Australia
"Great customer service with last order. Looking forward to shopping more."
More Pages of Letters From Our Customers!