Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.M., Martinez, CA
"You were easy to find"
H.T., Northridge, CA
"I love your service! I lost almost everything in the Northridge Quake with the exception of 5 Hacienda Gold, Franciscan ware dishes. That's when I discovered Replacements Ltd. It made a huge difference to be able to replace my treasured dishes. The starter set had been given to me as gifts from students I had in 1964 and over the years added to by friends, family and myself. In replacing them, I was able to keep all the wonderful memories they have brought over the years. When I wanted good quality cruets before they regained popularity, you were there too. When my family gets those dishes they too will treasure them. Thanks again for being there over these many years."
D.W., Ontario, Canada
"Awesome to have such a complete site to source from."
J.U., Niceville, FL
"Love your employees/pet features!!!"
L.B., Winter Garden, FL
"I have ordered before and am very happy with the company. Thank you."
S.M., Powell, TN
"Great site! Easy to find items!"
S.W., Scottsdale, AZ
"Really enjoy this site"
R.P., Louisville, KY
"I love you, Replacements.com!"
G.D., Hebron, CT
"Thank God I found your site!"
J.M., Valley, AL
"I'm impressed by your depth."
J.A., Santa Fe, NM
"Very pleased with the service you provide!"
S.R., Grand Ledge, MI
"I have ordered and received china from Replacements, Ltd. in the past with very good service."
M.A., New Brunswick, Canada
"Thank you for this service you provide, it's an invaluable service for all of us who have invested a lot of money, and, often, emotion in to our beautiful pieces of Fine Bone China. It is terrific to be able to replace pieces we have either broken or were unable to collect prior to the pattern being discontinued. Thank you for this service and the efficient way it is conducted."
M.B, Dillsburg, PA
"I love your company and the web site is terrific! Your company is amazing! I love it! Your inventory is so well organized and your web site so fine-tuned that I can locate the pieces I need with the most general of descriptions. I have also spoken with several of your customer service people and I was impressed with how helpful and considerate they were to me when I wasn't really sure how to describe what I needed. I also enjoyed the YouTube videos on table etiquette and have encouraged my friends to watch them because they were so well done. I feel like your company is really there for me in so many different ways when I need it!"
C.B., Cullman, AL
"I love your website-full of info & easy to navigate! Your company is top-notch in the replacement china business. I have never failed to find the pattern I am looking for, in addition to an exhaustive list of all the pieces made in it, whether or not you have them in stock. One of my favorite features is the "Find This for Me!" service; I currently have you searching for several hard-to-find pieces. You truly are at the zenith of customer service and support, always adding new features to serve us even better. Thanks for your diligence and interest in customer satisfaction!"
J.R., Christchurch, New Zealand
B.M., British Columbia, Canada
"I love this site!"
E.C., Laguna Hills, CA
"This site is awesome!"
D.B., Spartanburg, SC
"Thank you so much for your quick delivery. I received my order this morning (Friday, June 3). Every piece was in excellent condition."
A.D., Sun Lakes, AZ
"We were very pleased with the quick response and timely delivery of our order. Your service is much appreciated since we were unable to locate these pieces elsewhere. "
C.S., Visalia, CA
"Your business is truly a Godsend...never could I have found both my Mother's China set, but my own AND my crystal settings as well! Please continue to do what you do, we count on your company to help us in finding/providing the pieces we desperately need! I'll look for you to "like" on Facebook! Thanks again!!"
D.J., Saint George, UT
"Love your site. Have been a customer for years."
E.G., Mt. Pleasant, SC
"You are an amazing source for "Replacements"! How wonderful it was to find the replacement pieces for the accidentally broken Noritake china and Irish crystal for my daughter! I was stunned to find that you also have a huge selection of my favorite Herend porcelain collectibles !!!!! Yours is the best site, ever! A real "life saver"!"
R.B., Panama City Beach, FL
"Glad to have found you!"
J.W., Paris, TN
L.R., Bluehaven, Australia
"So easy to find, thanks so much."
C.H., La Mesa, CA
"So glad you exist! Over 11 years ago I inherited my grandmothers china and I've been looking for the teapot. I found it on your website!! My family loves to have tea and now we can do so using our grandmother's china. Your service has strengthened our family legacy which we will pass on to the younger generation for years to come. Thank you."
J.D., South Lyon, MA
"Thanks for such a quality site and service!"
S.R., Galveston, TX
"I love to shop here!!"
C.B., Hillarys, Australia
"So happy to have found this site!"
C.O.C., Falls Church, VA
"I am a devoted customer and my family is enjoying my purchases from you and will for years to come. Thanks."
T.F., Murray, UT
"Replacements.com was recommended to me by a friend when I was looking for replacement pieces for a hard-to-find china pattern. I have since registered 3 other patterns and have purchased from Replacements.com with great satisfaction. I appreciate the updates about which pieces are available in my patterns, and care with which fragile pieces are wrapped and protected during shipping. Thanks!"
M.G., Austin, TX
"I have ordered from you before and the quality is excellent."
J.S., Tarboro, NC
"It is always a pleasure doing business with you."
M.A., Lauderdale-By-The-Sea, FL
"I think you have a good thing going here, congratulations."
K.K., Santa Ana, CA
"This seems like a pretty nifty site."
K.P., Tappahannock, VA
"Love your great reliable service! Replacements is such an honest and trustworthy business I have been pleased to learn as I have dealt with this firm many years!"
M.H., Holly Springs, NC
"I love this site! I found so many more pieces to my pattern that I didn't even know existed! Thank you!"
N.F., South New Berlin, NY
"You really have an outstanding company in all ways! I've never been disappointed in any purchases... your employees are most helpful, cordial and expedite orders promptly - and it is most kind/helpful to be sent emails on any pieces that are available in the pattern I've been looking for. Thank you so much."
P.S., Garner, NC
"Thank you for being here."
More Pages of Letters From Our Customers!