Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.B., Raleigh, NC
"I have long been a fan of Replacements as were both my mother and my grandmother. I have been consistently pleased with both the products and the service which is outstanding. I am very pleased with my latest order and have already begun to enjoy the pretty plates that are perfect for summer use. As always, the order arrived in pristine condition--very carefully packed. I also always appreciate your mailings that make it easy to see what other pieces are now available. Thank you for making it possible for me to continue to use and enjoy treasured pieces from my family's past."
D.W., Saratoga Springs, NY
"I have had the pleasure of being a Replacements fan and customer for more than 20 years. Thanks for consistently maintaining the highest level of product quality, honesty, and friendliness."
L.G., La Mesa, CA
"I think Replacements, Ltd is doing a great service for those of us who LOVE china. After one go through, it is easy to use the website to hunt and often find what you're looking for. THANK YOU!!!"
M.P., Tacoma, WA
"It is one of those cherished wishes to be able to replace a few things that my wife and bought together here in Taiwan that in subsequent years suffered various kinds of damage. I am really excited at the thought that I could do this through your company."
J.H., Juneau, AK
"Love Replacements.com as I have ordered from you all a few times."
E.F., Washington, DC
"Have used your excellent service before."
J.G., Satellite Beach, FL
"We have visited several times - just love your company."
S.C., Bartlett, TN
"I love your store."
T.S., Lincoln, NE
"Great service in the past. Thank you."
G.S., Fishers, IN
"The packing of the dishes is awesome. It would be impossible to receive a broken dish from Replacements....their packing is so good."
P.E., Newport News, VA
"I love coming to your beautiful store. The lovely pieces you have collected make the store 'museum quality' and it is fun to look. Purchasing from you is easy online or on the phone and the staff are extremely helpful in finding pieces of patterns. Thank you so much!"
C.B., Temple, TX
J.D., Ithica, NY
"Love this service."
N.C., Baton Rouge, LA
"I have been a customer for years as Replacements.com has all my patterns. I am so very pleased with your company. I look forward to the emails telling me what is new in my patterns and have just recently referred a neighbor to you. She and I have the same stainless flatware pattern that we both chose in the very early 1970s and she said she needed to replace some pieces. I said "I have just the place for you" and forwarded her the actual website for that pattern. Thank you again for a wonderful company! Not for just the patterns but the collectibles, too."
J.P., Victoria, Australia
"Love your site."
H.E., Los Alamitos, CA
"Your website is easy to use, and I was able to order without gnashing my teeth over complicated websites offered by some companies!"
L.M., Albany, NY
"I think you are a wonderful service."
C.H., Conover, NC
"Have visited your location. Was impressed."
R.L., Baton Rouge, LA
M.F., Bronx, NY
"I've bought from Replacements for many years, always pleased. And I was genuinely surprised to find out that they have kept my patterns info for many years."
J.C., Stockton, CA
"I have bought from you several times and have had such great luck finding pieces I wanted or needed. The shipping rates are excellent and you have such great customer service, too. Thank you!"
P.D., Willis, VA
"Really impressed with your service."
E.C., Taylor, MS
"Have been very satisfied with replacement china purchases.
F.R., Quebec, Canada
L.D., Cumming, GA
"It is hard to improve on perfection and Replacements always does an excellent job with any and all orders I have placed - from my order to delivery at my home. Each time I call I am always impressed with the friendly manner, knowledge, dedication and professionalism my order is taken and received. Unfortunately, too few individuals/businesses have the sense of responsibility to see that a task is completed correctly. As for me, Replacements has demonstrated their innate superior capability and professionalism and I would not be surprised that in your personnel's spare time, Replacements, Ltd. could nail Jell-O on a wall."
S.C., Fort Drum, NY
K.H., Overland Park, KS
"So excited to find this site!"
D.C., Katy, TX
"You offer a wonderful service. I have a friend who also shops your site and I don't know what we would do if you weren't there to help us. I don't know of any other company that offers the kind of service or customer service that yours does."
M.S., Ontario, Canada
P.D., West Melbourne, FL
"Love your site."
B.P., Athens, TX
"I am a customer for life&"
S.J., Tallahassee, FL
"We were able to tour your facility and thoroughly enjoyed our guide who was so knowledgeable. All the facts and figures she was able to recite to us was mind boggling. I have placed several order with you and find your service superb."
M.C., Oxford, CT
"Great to have found you! Incredible website and selection!"
A.G., Huntsville, AL
"I felt hopeless in replacing pieces that have gotten lost or I've bought incomplete patterns hoping to find the missing pieces in antique stores. You can't know how relieved I was when I heard of Replacements, Ltd. You all have come through for me over and over."
D.G., Lynbrook, NY
"I am thrilled with the pieces that I ordered to begin completing the set passed down from my husband's grandmother! Thanks so much for an amazing service!!!"
D.M., Flint, MI
F.K., Fresno, CA
"I purchased several forks in the Queen's Fancy (Lion International) pattern a few years ago and was pleased with the prompt, courteous service provided. I will definitely order from you when I need any other items in discontinued lines. Thanks to everyone at Replacements, Ltd. for a job well done!"
A.P., Madison, CT
"Love your company!!"
J.D., Shirley, MA
"My china pattern was discontinued and Replacements, Ltd. had the pieces I needed. Thank you for such great service. My pieces arrived in perfect condition due to great packing."
M.G., Holiday, FL
"I have been a customer of Replacements for more than twenty years, buying and researching products many, many times. My satisfaction rate with your company is 100%. I never figured out how you could keep track, on a daily basis, of an astounding inventory of many beautiful (and small!) items in china, silver and crystal ! But you do, and with rapid information readily provided to the customer. Thank you for your quality customer service. I LOVE YOUR COMPANY!"
More Pages of Letters From Our Customers!