Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.E., Aurora, IL
"Every time I have received something from Replacements, it has always been carefully packed. I feel that your company shows great pride in their customer service and makes sure that whatever is sent has been packed with the utmost care. I appreciate your careful wrapping of my items and have always received my orders in perfect condition. Your attention to detail and careful packaging is one of the many reasons that I am a repeat customer!"
K.H., Colorado Springs, CO
"I love your company. I have bought many pieces from you through the years."
G.M., Macon, GA
"Love this place."
S.K., Glen Allen, VA
"I have been registered with your website for several years. When on a trip to North Carolina this past weekend, I wanted to take the opportunity to get some replacements for my china pattern without having to pay for the shipping and handling. Service was excellent. Quick, efficient and your service representatives were very knowledgeable about the stock. A great experience at the retail store. I am convinced if there is a china pattern out there, you have it or you will find it."
J.B., Traverse City, MI
"I have used Replacements.com since 1994 when one plate of my retired good china pattern was broke in a move. I went to the local department store who gave me your name and I have gone there ever since for replacement pieces for my china and silverware pattern. I am thrilled that there is a company like you that is available to us for assistance in getting our broken pieces replaced. Keep up the good work."
I.A., Chicago, IL
"I am thrilled to find your site. In our very busy lives it is refreshing to know that there is a place where we can go to find replacement pieces to our treasured china and crystal. It saves the time of us having to do the research ourselves. You have done it for us. I also did not know the name of my Mikasa crystal stemware, but looking on the images under the Mikasa section on your site, I found it! THANK YOU so much, Replacements, Ltd."
C.H., Street, MD
"Your service is awesome! I have been trying for 4 years to locate a 2009 Happy Holidays annual plate that I missed out on. I clicked on the locate it for me, and you did! I received an email telling me to call if interested, I did the next day, and I have already received my plate. Call me delighted, and thank you very much for such a service!"
E.S., Santa Barbara, CA
"You're the best place to find or buy things no longer made. You have things which nobody else has, it saves time and effort to find those. You are very courteous and you wrap and ship safely. I enjoy the long term relationship I have with Replacements."
A.D., Carmel, IN
L.R., Middletown, PA
"Your site was very helpful in my search for another discontinued set I have."
M.T., Lumberton, NC
"Replacements is an experience! I love your museum. Service is excellent."
L.M., Precott, AZ
"I have found your service is excellent. Your phone staff are very knowledgeable about the products I have inquired about. I have told many of my friends about you. Hope they purchase things from you. "
M.M., Brooklyn, NY
"Love your service. Have recommended you to family and friends."
A.S., Washington, DC
C.C., East Meadow, NY
"My hand painted Empress China was passed to me from my great grandmother to my grandmother to my mother to me. I recall as a child of seven, unpacking it from its wrappings of very yellowed newspapers from the eve of my attic bedroom. As a child, I was on a treasure hunt -- and did after all find a treasure. The mystery then and now, 60-years later, was its Pattern until I found Replacements, Ltd. Recently, my very wonderful neighbor knew of my frustration in searching on the Internet - to no avail. As helpful as she is, she sent me your site. Of course, I sent Replacements, Ltd. photos of just a dinner plate, a small platter, the trademark and a vegetable tureen. I WAS ASTOUNDED that within 2-days you identified all images and provided me the Pattern EMP84 by Empress (Japan) BLUE SCROLL EDGE, FLORAL CREAM. I'm still astounded. Replacements, Ltd. solved my long-life childhood mystery which will now open the door for my quest to sell this exquisite set, which as a teenager, appreciated its value at least sentimentally. I later stored my China, so many pieces from a gravy boat to a butter dish, into padded china cases where it has remained for at least 60-years (my lifetime). It's beautiful. It's in mint condition except for, I think, 4-broken coffee cups. I suppose the China is close to 200-years old. I do now know through Replacements, Ltd. it is considered Antique. That alone is a great stride since my own research - that too, to no avail. There is absolutely no doubt that if I had not contacted Replacements, Ltd. I would know the Pattern - none. I am thrilled with that knowledge and also the name of the pattern itself. So fitting for its design too. Knowing, brings me back to my ancestry and my own memories of a child mesmerized by my find in inside an attic eve. A magical mystery journey solved. Thank you. REPLACEMENTS, LTD. is an amazing service! An absolute amazing service! I am thrilled to have found your site!"
R.A., Fredericksburg, VA
"Please know how very pleased I am with the entire process. The showroom is beautiful. The attention and care I received in making my selections was outstanding. I was absolutely blown away with the beauty of my purchases after the polishing process. The checkout process was so friendly and pleasant and everything carefully wrapped for the trip home. I will recommend the showroom and the online service to my friends; and, will be shopping at Replacements again."
T.L., Bakersfield, CA
"I love to "wander through the aisles" of your website. So much to see."
M.S., Canoga Park, CA
"I think your site is great and easy to use, thank you."
B.C., British Columbia, Canada
"Have enjoyed great service from you in the past."
R.D., Booneville, AR
"The new website layout is great! It gives a very professional look and makes items much easier to locate. I have purchased several items from Replacements, Ltd. and I have been pleased with every item and the service I received."
J.B., Rocky Face, GA
"Great site!!! Very well organized and user friendly."
M.M., Granville, MA
"Your service is excellent"
V.M., Fort Worth, TX
M.K., Bethel, MN
"Love this service! I am pleased!"
D.B., Austin, TX
R.M., New York, NY
"Glad you're here!"
D.M., Ashburn, VA
"We have used you a lot and love your service."
W.B., Cheektowaga, NY
"I hope y'all are around a long time, and continue to find hordes of these items to present to us for sale. I am duly impressed by the services Replacements.com offers, and the knowledgeable staff who so professionally represent the company."
J.S., Irwin, PA
"I have ordered from you before and have always been very pleased with the products that I have received."
L.H., Columbia, MO
"A professional, dependable business."
J.S., Fort Collins, CO
"I've ordered before and was very satisfied. The price was fair and I received my order in a timely fashion."
P.B., High Point, NC
"Thanks for your help in identifying my patterns. You are super!!!!"
C.W., Boyce, LA
"I just received my first order. Was very pleased. It was packaged very well."
R.O., Albuquerque, NM
"Enjoy your service."
P.B., Tucson, AZ
"I have used your services in the past and have been very pleased."
K.V., Nashville, TN
"Thanks for looking. I love Replacements, Ltd."
L.G., Springfield, MO
"You have a wonderful website!"
C.G., Saint Paul, MN
"Love your service."
A.O., Kure Beach, NC
"Great company with progressive ideals. I see your ads in NY Times magazine and in Equality magazine."
D.K., Perry Hall, MD
"I love this website!"
More Pages of Letters From Our Customers!