Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.R., Lima, OH
"We enjoy doing business with you."
S.W., Monsey, NY
"Wow! Very impressive!!"
L.M., Keller, TX
"Love the ease of your site."
J.F., Bucyrus, OH
"I really appreciate your past assistance in helping me locate missing pieces in my dinnerware collections. You should also be commended for your promptness in filling orders, safe shipping/handling methods and timely inventory updates."
J.M., Kiel, WI
"Love your site. Easy to maneuver around. Everything I have purchased with your company has arrived in excellent shape."
C.T., Houston, TX
"Your service is invaluable, it allows us as customers to be able to replace or add anything in our pattern. A disastrous break, no problem, just call or e-mail Replacements and it will be in your home within a few days. I love your service!"
M.A., Bryan, TX
"This was easy. Thanks."
S.S., Crystal River, FL
"Replacements, Ltd. is my favorite place to shop for current and especially discontinued china, crystal and flatware. I love collecting and sometimes find a few pieces of something on the second hand market and would like to find more to complete a set. This site has It all and great service, too. Pictures of complementary items are very helpful for filling in. Thank you for all you do!"
J.F., Goochland, VA
"I received great service last year."
S.D., Orinda, CA
T.B., Maineville, OH
"I continue to be amazed by the information available on your website. My wife and I decided to supplement our income in our retirement by buying things at yard sales and reselling them on Ebay. Not having any knowledge about collectibles we have a very hard time determining their worth. Your website has been invaluable in helping us. Thank you very much."
M.J., Ontario, Canada
"Website, descriptions, and photos are very helpful. Thanks!"
J.V., Hanover, MA
"I have yet again recently placed an order with Replacements, Ltd., and once again I have found their service and selection to be outstanding. I have been a customer for many years now, as I am attempting to complete my great-grandmother's AND grandmother's sets of china for the next generations. The service has been unfailingly excellent, but one special occasion comes to mind. I had ordered a cookie jar for my great grandmother's set and was disappointed to learn that there had been a mistake, and it was not really available. As it turned out, it had been put on the wrong shelf, but the representative had gone looking and enthusiastically called me when she had located it. I truly felt as if she knew me and my great grandmother and wanted to help us pass on treasures to my grandchildren. In an age where so many companies do not seem to really care about customer service, Replacements, Ltd. is very rare find!"
F.M., Melbourne, Australia
"This is an excellent web site. I spend a lot of time here. Keep up the good work. Thanks."
L.Y., Hyattsville, MD
"This is a wonderful site."
M.S., Troy, MI
"Love your service!"
H.H., San Antonio, TX
"I have been dealing with you for so long, I no longer remember how I heard about you. However, I have always been impressed with your service and the knowledge and courtesy of your staff."
K.C., Aloha, OR
"You have such great service and follow through. I have been a customer for a long time and will continue. Love getting new pieces to fill out existing sets."
E.B., New Castle, DE
"Wonderful your company exists!"
M.G., Alliance, NE
"Replacements, Ltd. is the best company I've found for information regarding china, crystal, silverware, and gifts. They have wonderful customer service representatives who are kind, caring and willing to help assist anyone with their needs. I am also impressed with their shipping methods. Shipment is always quick and their packaging is wonderful. I've never received anything that was broken. I would recommend this company to everyone. The work they do is Superb!"
A.G., Ocala, FL
"Visited store, most enjoyable!"
L.B., San Pedro, CA
"You have found me pieces in the past for which I am grateful."
C.H., Mexico, NY
"I was very impressed with the way you shipped my order."
M.D., Germantown, TN
"Great company, always helpful."
D.S., Carlsbad, CA
"Great service. Also, love your dog friendly work site."
P.B., Bridgton, ME
J.V., Portland, OR
"Glad I found you!"
N.M., Aberdeen, SD
"Love your site!!!!"
G.J.C., Willard, MO
"Great service, fast shipping, and super great packing. My Fiesta was in a box and the pieces were wrapped in a paper that was baby-soft, which kept the items safe. I ordered 3 very nice pieces of Marigold Fiesta by Homer Laughlin. They were each perfect, no defects or problems. I was very happy with this company for finding the pieces for me, and letting me know they were in stock. I plan to purchase other items from them, as they really do care about quality and customer satisfaction. Thanks."
L.F., Campbell, CA
"Bought before. Love the service."
K.M., Portland, OR
"This is a wonderful service. I recently broke a china sugar bowl and chipped a creamer. The pattern had been out of circulation for over 30 years! When I contacted the china maker about replacing these items, they recommended Replacements, Ltd. I talked to Replacements, Ltd. and they identified the pattern number and shipped me a brand new creamer and sugar bowl. It was amazing. Thanks to Replacements, Ltd. my china set is now complete again."
"Website is excellent, so easy to find items."
G.H., Oxford, MS
"I have ordered from you before and been pleased."
J.G., Scottsdale, AZ
"My wife and I selected a China pattern 44 years ago as newly weds. For years we have been expanding the number of place settings and serving dishes. An employee in a retail store told me of Replacements.com. Since then, we only purchase from Replacements. We are looking to leave each of our children a complete set of the china that they remember from all those family holidays. Thank you for helping me to achieve our goal."
G.G.J., Chicago, IL
"I love that your company even exists."
C.V., Short Hills, NJ
"Thank you so much for this terrific service."
R.H., Cullman, AL
"I love your merchandise and the customer service is second to none!"
D.C., Santa Maria, CA
"I have purchased from you and my experience was great. Seamless ordering and delivery."
S.K., Whitewater, WI
"Former customer and have always been pleased with your services!!"
A.K., Lexington, SC
"Thanks for your exceptional service."
More Pages of Letters From Our Customers!