Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
G.N., Santa Monica, CA
"Loving the beautiful things that have been passed down through the family, I am comforted that I and my family will always have the best resource to replace those items that break or just disappear into thin air. I wish I could keep Replacements, LTD as our private resource, but...I know the emotional pain when you break a glass or have a spoon go down the garbage disposal and your patterns are no longer in production. Thank you for keeping our family treasures complete."
J.H., Virginia Beach, VA
"Always pleased with your service!"
G.A., Alberta, Canada
"I've been very happy with your service and the generous way in which you correct mistakes! Your prices are very reasonable and your handcrafted sterling items are exquisite! Your monogram removal service and silver craftsmanship in your handcrafted items is exceptional. your handcrafted serving pieces and steak knives give modern functionality to many vintage sets of sterling & silverplate flatware sets!"
H.S., Walnut Creek, CA
"You're a great service and you do meticulous work. One item of my (discontinued) pattern I received was a handcrafted spoon, and it was done perfectly."
T.R., Belle Chasse, LA
"I have bought from you before. I love your service!"
F.T., Miami, FL
"I've been using your services for years and have always been pleased. Thanks!"
V.C., Redmond, OR
"I was beginning to think I would have to live with an incomplete set. Thank you!"
A.G., Victoria, Australia
"Hello. I am letting you know that I have received my order. I would like to thank you for the excellent packaging and speedy delivery. Everything has arrived in excellent condition and the items look fantastic. I am one very happy customer. Thank you."
R.L., Taylor, TX
"I love your store!"
C.S., College Station, TX
"Doing business with Replacements is so easy. Thank you."
J.Z., West Allis, WI
"I have been a long time user of your company and intend to get the rest of my family involved."
B.D., Rockford, IL
"Thank you for all of the help that you have given in the past!"
D.B., Seattle, WA
"Love your service!"
L.W., Melbourne, FL
"Thought I'd never find pieces that I've broken or never purchased! What a find!"
R.B., Wooster, OH
"You are consistently professional in your transactions, always ready to answer questions and represent the product clearly. I had great joy when discovered that you not only could identify my great-grandmother's china but you actually had some in stock!! Sadly I had a few broken pieces over the years and because of you I am able to replace them. Going through you one can avoid countless trips to antique stores trying to find a match, your business is wonderful!!"
J.W., Mineral Wells, TX
"Superb service! Just received my most recent shipment - perfectly packaged - your packers could mail eggs and never break a one!"
E.S., San Juan Capistrano, CA
"I've done business with you in the past and love your shipping rates!!"
B.F., Northville, MI
"Excellent website, easy to find what I wanted. Thank you!"
R.G., Tucson, AZ
"Enjoyed doing business with you."
S.H., Charlotte, NC
"Great people to work with. Went out of their way to find just what I wanted when I visited the showroom."
L.S., Lakeworth, FL
"You provide an important and wonderful service!"
L.D.M, Arlington, VA
"Replacements is a wonderful resource. In fact, Replacements was listed as my primary bridal registry for china, crystal and silver. I inherited some china and crystal from my mother and grandmother, so these older china and silver patterns could only be readily found via Replacements. It has been a valuable resource for me when trying to finish collecting all the pieces of the patterns that are hard to find. The ease with which I can register all of my patterns is great. Another added benefit, if I forget the name of the manufacturer and the pattern, I can simply wait for my email from Replacements as a reminder, and/or register via the website to indicate pieces that I want Replacements to find for me. Also, its just fun to browse around the site and see all of the beautiful patterns and collectibles that they have. I never knew there were so many. Plus, the search function is very well organized so that it allows me to find patterns or items with ease. I don't know of any other source or resource that offers this type of service. I've been a huge fan for years, and I share the name of Replacements with all my friends and family."
C.S., Haines City, FL
"My mom loves your company and I am so grateful she found you. I have her mothers china as mine and I needed to find some pieces to complete the set. Thank you for having my Noritake Aragon 5001!"
H.G., New Brunswick, Canada
"Ordered pieces for Johnson Brother's Friendly Village, received them in perfect condition one week after ordering. Very impressed. Thank you."
K.E., Dulles, VA
"Love your company and recommend tons of people."
D.R., Newton Centre, MA
"Great photos, easy to use site."
A.K., Quebec, Canada
"Wow! My order was taken, processed, shipped and received, all within 4 1/2 days. Truly exceptional service given the shipment had to travel cross border and involve customs. Two thumbs-up to Replacements Ltd. and their excellent staff for a job well done. Thank one and all."
H.S., Puney, Australia
W.K., British Columbia, Canada
"I was very impressed with your customer service person-very helpful and polite."
R.R., Horseheads, NY
"Always had good experiences with Replacements, Ltd. I enjoy the periodic email with the status of the pieces I seek."
H.W., Ontario, Canada
"My order just arrived!!! First, I can't believe that I replaced these pieces after having my china for 42 years yesterday. Second, I can't believe that the pieces arrived so quickly. As a matter of fact, I'm having a dinner party tomorrow and can now use my replacement platter. What a great company. I will definitely tell my friends because we are of the same vintage (63) and have china from many years ago. Thank you so much for supplying my replacement pieces."
T.T., Gardner, NY
"Always a pleasure doing business with you."
J.M., Burleson, TX
"Great service and packing!!!!"
J.T., Nashville, TN
"Great place to shop-done so for years."
S.J., Clovis, NM
"You have a nice site"
S.K., Carpinteria, CA
"You provide an excellent service which I appreciate. Some years ago one of my children wanted a favorite china pattern that we had during very happy years. I was able to find the china at your site and purchased it for him. I have also purchased pieces to complete sets for both friends and family. Thank you for providing such wonderful help."
R.L., Taylor, TX
"I love your store!"
L.D., Wilmington, DE
"I have used your website in the past and was very satisfied with the products."
M.A., Auburn, WA
"I was impressed with the condition of my dishes and stainless. Also appreciate that you found the stainless I requested. Really meant a lot to me. Great site!!!"
M.L., Seattle, WA
"I am just soooo glad you exist, fab prices!!!!!"
More Pages of Letters From Our Customers!