Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.B., Bakersfield, CA
"I love your company."
D.D., North Vancouver, Canada
"Your customer service is very helpful and I love your website. I appreciate getting regular updates on the china and flatware I registered with you. You have a lot to choose from and your prices are very reasonable. Thank you!"
F.C., Wasilla, AK
"I have ordered from you several times and been very happy. I also have several family members who also use Replacements and we are all happy with the service. Thanks!"
J.K., Gold River, CA
"Although it has been a few years since I visited your amazing store, I remember how much I was impressed not only by the store size and outstanding selections but also by the fact that it is almost like a museum in that you have beautiful items that are not for sale. My husband waited (looked too) patiently while I wandered from department to department and inquired at the desk regarding other items of interest to me. Both the service rendered in the store and the ongoing e-mails I receive regarding items I am looking for, are greatly appreciated. Your service is excellent. California to North Carolina is a really long distance but I feel the gap virtually non-existent due to your communications."
J.L., Jacksonville Beach, FL
"Wow! Thanks so much for helping me identify my grandmother's china which I inherited after my grandfather passed away last year."
D.C., San Dimas, CA
"Wonderful that these discontinued items can be located. Have used your services in the past and am quite happy."
J.K., Princeton, NJ
"It is so useful to have the Replacements search service in place. Thank you so much."
I.R., Alberta, Canada
"I love the dishes I've bought from you so far. They are appropriately displayed in china cabinets in our living room. I'm proud to use them on special occasions and I enjoy getting compliments from family and friends when they see them."
K.J., Encinitas, CA
"Great needed niche business, thanks! You restore memories that should never die."
D.J., Bloomingdale, IL
"I have used your services before and was pleased with the response time and the ease with which I was taken care of. Would use Replacements again."
J.C., Simi Valley, CA
"I am so glad your company exists. It's reassuring to know I can replace pieces of my china and purchase additional pieces of my sterling silverware. I am always completely satisfied with my purchase. The ratings on the china are truly accurate and you can depend on them. Even the pieces that are marked with a low rating I have found to be in very good shape. I highly recommend your company to anyone who chooses to purchase from you. Your company is honest, fair in pricing, and very reliable. Keep up the great work. I wish more companies were run as well as yours".
T.S., Seminole, OK
"Love your site!!!"
M.M., Rochester, NH
"In 1966, my husband and I took a road trip to York, Pennsylvania where we purchased a 20-piece starter set of Pfaltzgraff's Gourmet (brown beanpot style) Dishes. Over the years, with two children added to the family, new pieces were added, used, treasured and, sadly, broken. Just as I was about to pack them away, a friend referred me to Replacements Limited whose inventory of hard-to-find and/or discontinued dishes is endless. As with most families, special occasions and holidays are centered around the dinner table. Thank you, Replacements Limited, for being the best at what you do.....keeping family traditions alive!"
O.H., Sarasota, FL
"Because my silver is discontinued, I was delighted to find this resource."
J.D., Dixon, KY
"I had a 3 place settings of a pattern left to me from my mother who is now gone. I had no idea what brand or pattern since there was no marking at all on the plate. I took a picture & sent it to your company & was then contacted with the information & a couple of pieces to match! I was thrilled & bought the pieces for a great price & now have a complete set of four. Your company is unmatched in its volume and expansive collection of pieces. Thank you again for a wonderful company."
B.S., Brentwood, TN
"I always find exactly what I want and then more!! I love it! Quality, customer service is great."
D.H., Framingham, ME
"This is a great service. It is a comfort knowing I can add pieces to my service and replace those that are damaged. And I discovered your markdown area last time I visited your website and was amazed at the bargains."
P.S., Panama, IA
"This is a great service, I have been wanting to add pieces to my mother's china that she purchased in California during WWII and your company has allowed me to do that. Thank you."
B.G., Newfoundland, Canada
"You guys are good! I did not truly expect that you would have even heard of this pattern, much less have it in stock. Your email response times are as promised and your product delivery system works like a charm. These days, where else can one receive excellent product along with top professional service? Bravo!"
I.H., Greenville, SC
"Have always been pleased with your service."
B.R., Borger, TX
"Yes, I was impressed with the service and the unique way the pieces I ordered were packed and shipped. I ordered pieces to complete my late Mothers tea set that she brought back from her trip to Ireland."
K.M., San Pedro, CA
"Your website is fantastic!! And you have an amazing collection and ability to grab all of our attention!!"
H.C., Plano, TX
"Great website! So happy to have found my grandmother's pattern!"
J.B., Anderson, IN
"Great service. Glad to have you as a search and find resource."
V.O., Nacogdoches, TX
"I love your site! It is a wealth of information! Thank you very much for working so hard to keep it up to date for us die hard collectors."
S.R., Toms Brook, VA
"I've purchased before and was very happy with the results."
C.K., Ardoch, ND
J.K., Hershey, PA
"This site is amazing!"
B.K., Fort Wayne, IN
"You guys are the best-I recommend you all of the time. I've always been very happy with any shipment I've received from you. I am a claims adjuster for a multi-national moving company. Many of our clients have coverage for "pairs and sets" - if we damage pieces of a set of china, and replacements aren't available, we are liable for replacing the entire set. Replacements Ltd has saved us from doing that on many occasions - and our customers are happy because the china sets are intact again."
A.A., Freehold, NJ
"Love your website and products! It is only with your well organized website that I was able to add to my 1940's china set and get the balance of the pieces I needed. Not only did I get the pieces I needed but I also enjoyed seeing the extra accessory pieces like the tiered dishes, the clock, the mirror etc. Very nice touch to complete anyone's set! I also like how you can put a certain piece that may not be available on your "find" list. Your service is great. I received my order very quickly and it all arrived in perfect condition. I will continue to use your service and will recommend it to anyone. A big thank you to you!"
C.B., Sunbury, Australia
"Just had to thank you for such a great service. I placed the order on the 15th and it was here (in Australia at my local post office) on the 25th. Really well packaged, no breakages for 20 items. I can't believe it was so simple. This order was just to replace broken pieces, now I'm looking at other pieces I didn't even know were available."
B.P., Knoxville, TN
"I love your web site and I have been visiting it for over 7 years. I was so excited when I was able to locate some China that my Father had bought my Mother in the 1950's! I wanted to complete the set he had originally purchased for her. I also found some beautiful discontinued Crystal Wine Glasses that I had been searching for. Thank you for providing a wonderful place where I can keep my family history and memories alive!"
D.D., Green Valley, AZ
"I am ecstatic to see my pattern on your web site! I bought the Hearthstone Chili set back in 1996 for our new home we designed and built in Gold Canyon, AZ. In the past 14 years we have since moved 4 times and each time I thought about getting rid of my chili set and purchasing something new but my dishes are so unique I could not bear to part with them even though a few pieces had been broken. I found your web site in the O Magazine and decided to check it out, truly not expecting to find the pattern. But there it was!!! And I was ecstatic, indeed. I have ordered a few pieces and am in the hope of finding a couple of the salad plates. Thank you, thank you! P.S. My best friend has always been in love with my dishes and has tried to duplicate them but they were not on the market any more. I ALMOST gave them to her!"
H.M., Melbourne, Australia
"Oh my God what GREAT Service you at Replacements Ltd. provide. I've received my faulty piece of hardware already and it hasn't even been a week since I telephoned and advised you that I had a faulty piece. Thank you for looking after my requirements so promptly."
M.C., Elko, NV
"A repeat satisfied buyer. Was impressed with the quality of inventory selection, prompt shipping, and professional packaging. I will be back!"
P.S., Audubon, PA
"Your website is very user friendly. Thank you!"
C.C., San Jose, CA
"I love your website. I am so thankful to have a reputable company to go to and add valuable pieces to any familys collection like the China my mother gave to me from her wedding day in 1950, thats almost 60 years ago. With a warm felt thank you, I appreciate the opportunity you give us to add such special items to our heirlooms."
M.A., Valencia, CA
"I LOVE THIS COMPANY!!! It is so fun to browse their site. They carry everything. I love the fact they carry items that are no longer available. It gives you a chance to have a completed set of something and the pricing is so reasonable. They are quick to respond with requests and are a reputable company. I appreciate it every time I get an email with updated info on items I am looking for and they never forget what it is you are looking for. This company is one of the treasures on the internet."
M.G., Mentor, OH
"Love your site&thank you"
A.L., Hampton, VA
"In 1984, while reading Southern Living, I remember seeing the advertisement for Replacements, Ltd. Wanting to complete my china, crystal and sterling to a service for 12, I began to purchase. Now that my service is complete, I am still coming to Replacements Ltd to purchase for my granddaughters. As an avid glass collector, I trust Replacements, LTD. They put their customers first!"
More Pages of Letters From Our Customers!