Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.H., Greer, SC
"Always a pleasure doing business with you! Today too many people are quick to complain and do not take the time to appreciate good customer service. More companies should imitate your quality of customer service from the efficient organization throughout the ordering process and the follow up."
T.S., Orrtanna, PA
"Love your website!"
J.P., Charleroi, PA
"I love your site and your service! Several months ago, when trying to track down the name of my grandmother's silver, I began by searching your website. I came close to finding it but not quite since I was going cross-eyed looking at so many patterns. Instead I sent a photo and an email request; by the next day, I had an answer. Grandma Palma's silver not only has a name (Garland-Rapture) it's now a complete set! I was really impressed; still I was doubtful you could help me find a replacement for a much beloved wine glass that I broke three years ago. On a whim, I typed in the name of my dinnerware, and much to my surprise and delight, there was my impossible-to-find wine glass. You had two; I bought them both. And just a couple of weeks ago, I pulled out my mother's silver which she began collecting it in 1949 well before she married. Much to my delight, I found her lovely Royal Rose pattern on Replacements. I intend to complete the set. Thank you so much!"
B.G., Athens, AL
"First time to shop with you but if pleased once I receive my purchase, I will be shopping again. Easy website to navigate."
S.V., Venice, FL
"Every piece I have ordered has been wonderful!"
P.B., Apple Valley, CA
"Love your site!"
J.G., Greensboro, NC
"You guys are great!"
M.I., Greensboro, NC
"I love Replacements!"
C.M., Anchorage, AK
J.A., Okatie, SC
"Love your store and what you do!"
K.M., Grandview, WA
"Have always been pleased with your service. Thank you."
C.S., Columbia, SC
"I enjoy working with you very much. It is always a pleasure!"
B.E., Three Springs, PA
"Love the company. You guys had dishes that no one else had."
K.H., Fremont, CA
"You're a great resource, thank you!"
S.M., Springfield, LA
"Great website. Glad that I found you."
C.M., Dallas, TX
"A great resource."
D.K., Manassas, VA
"I love your company!!!'
L.W., Moorhead, MN
"I love your company, I have enjoyed buying from you for years."
W.W., La Quinta, CA
M.C., Ontario, Canada
"Subject to receiving our order as requested: we find you very efficient, broad inventory etc. We will be ordering more in the future."
H.G., British Columbia, Canada
"Great website: there is a very broad selection base yet I found the information I was looking for very quickly. The screen turnover was quick and it was easy to set up a product search enquiry. Your company provided a quick response and reassurance that they would assist in my request. It is refreshing to find a company that puts customer service and satisfaction at the top of their work list and not just an afterthought. Thank you."
M.S., Novi, MI
"Your telephone team are always well versed and helpful."
M.T., Manalapan, NJ
"Have ordered several times from replacements and have always had a very good experience. Will definitely order again if need anything. Thanks for a great place!!"
K.C., Punta Gorda, FL
"Sales representatives are extremely helpful and friendly."
M.N., Sheffield Lake, OH
"I am very pleased with the Replacements.com organization. Being able to acquire discontinued pieces of tableware to match those that I already have is like enjoying the original purchase all over again. You should be commended on your service as well. Items are packaged with care and your service representatives are very cordial. Yesterday, I needed to cancel an order that I erroneously placed for an item in the wrong color. Your representative impressed me with her cheerful manner and her expertise in cancelling the order within a minute or two. You will certainly continue to receive my business and I exuberantly recommend you to others."
B.S., Wallingford, CT
"I have always been satisfied with Replacements, Ltd. I have found exactly the items that I wanted. My phone calls have been handled by friendly, professional and efficient individuals. It is comforting to know that a company such as yours exists."
N.D., Morgantown, WV
"It was our first time there and oh my goodness, we were so impressed and amazed! We could've spent hours and hours there just trying to absorb it all. Everything is so well organized and the displays are excellent! We will definitely be returning to continue shopping."
S.M., Westminster, MD
"I have ordered from Replacements for years and have been very pleased with every transaction."
T.P., Denver, CO
"We are all so fortunate that Replacements is a company, this is so much easier than searching for pieces at estate/garage sales."
P.J., New York, NY
"Every time I have called and/or ordered from you, your salespeople have been friendly, informative, and helpful."
D.L., British Columbia, Canada
"You continue to provide prompt service both on line and by telephone. Shipping and cost of product is excellent and overall value very good."
J.C., Alberta, Canada
L.B., Homer City, PA
"I haven't contacted you in some years - you helped me complete a silverware pattern and I'm glad to find you are still around. Visited your store a number of years ago too! Great job!"
L.H., Greenwood, SC
"Great customer service. Quality product. Very carefully packed and shipped!"
B.S., Oak Ridge, MO
"I have appreciated the ability of replacements.com to research and locate the pieces I needed to complete my china."
C.B., Atlanta, GA
"I have enjoyed my relationship with Replacements and will continue to order from this company. I appreciate the service you offer and the fact that you still carry my pattern. Whenever I need a replacement, I know I can depend on this company. Thank you."
V.B., North Andover, MA
"I've been a customer since you first opened your doors in the '80's. I love talking to the sales associates-always kind and caring. From all the years of doing business with you, I know you are the most honest company out there...and I truly love and appreciate the comfort of knowing that. Thank you."
D.L., New Brunswick, Canada
Ordered silverware; very pleased with your service - thank you!"
D.L., Newville, PA
"You provide a great service for replacing broken, chipped, and/or added inventory of outdated patterns. Every contact I had with Replacements personnel was efficient and customer considerate tracking my purchase, getting it to me in good time."
H.A., Montville, OH
"When I called about the special offer on the Johnson Brothers Christmas plates that I couldn't find on you web site, I have to laugh now when I remember the gasp I let out when you told me the sets had run out. I don't usually get emotional about dishes, but I realized what a great deal your company was offering. You were very sensitive to my response and reassured me that it was okay and you would make up a few sets for me until your stock was replenished. You honored your advertised price and the plates came in within a week. They were a birthday present from my sister for me and although my birthday is on December 15th, she let me open them today so I can use them through the holidays. They are beautiful! Thanks, so much for the great customer service. I don't know how large your company is, but you treated me as if you were the owner. Being in business myself, I know you don't see that very often, it was very refreshing."
More Pages of Letters From Our Customers!