Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.S., Garner, NC
"Thank you for being here."
E.S., Delray Beach, FL
"I visited your store and was very impressed. Service was excellent."
R.M., Los Angeles, CA
"Love your service"
H.D., Collingswood, NJ
"What a wonderful service!"
N.J., Orland Park, IL
"Love this website!!!"
G.K., Saint Paul Park, MN
"I've known of your company for many years and have had excellent service with each purchase I've made."
N.L., Hollister, CA
"Love your site! I have used your service since before you went online."
G.B., Christchurch, New Zealand
"Fantastic service with what you have sent me to date."
S.B., Savannah, GA
"I have used your services/replacements for many years. We entertain a lot and have a large family at gatherings also. As we all know, things get broken or accidentally lost. Its so important to be able to replace these items...because our "treasures" are for using and enjoying" and not storing for some later date. I do wish you all continued success in your outstanding services to so many."
J.T., Albuquerque, NM
"I really do love this business, they strive to please, the service is outstanding, things are shipped right out nothing comes broken or damaged. YOU ARE THE BEST and thanks for being here for us. Appreciate you all so very much."
D.M., Lake Jackson, TX
"Love your fast service. The glassware I received was just beautiful and exactly as advertised."
C.S., Phoenix, AZ
"I have used the services of your company many times and I intend to use them many times in the future. I continue to marvel at the foresight of whoever came up with your idea. Companies such as yours are what makes this country great. "
A.J., Baton Rouge, LA
"Always a pleasure doing business with you."
B.T., Lexington, KY
"We love Replacements, Ltd. You have kept our china cabinets stocked! Several years ago, we had the privilege of visiting your store. It's clean, meticulously stocked and your staff is superb and articulate."
L.F., Tiverton, RI
"Purchased from you before. Very satisfied. I love my pattern and I love Replacements, Ltd."
J.E., Birmingham, AL
"Great! Prompt and good packing!"
S.R., Soquel, CA
"Love your service, absolutely love it!"
D.V.B., British Columbia, Canada
M.D., Moulton, TX
"I'm a prior customer delighted with your service and merchandise. Quality dinnerware, cookware, glassware - impossible to find elsewhere at your reasonable prices. Service beyond reproach. What's not to like?"
J.H., Greensboro, NC
"To put it simply, Replacements is an awesome company! I believe that I am one of their earliest customers - I've purchased items from the co-owners' garage! I consistently receive superior service. both as a customer and a one-time seller. Replacements deserves my highest recommendation!"
G.T., Fayetteville, NC
"I have been a satisfied customer for many years. I always enjoy my trips to your showroom. Your service is invaluable to those of us who love beautiful china, crystal and silver!"
S.F., Debary, FL
"Love your website, just wish I had money to buy everything I see!!! Thank you for all the trouble you go to in order to please your customers!!!"
C.H., Quincy, MA
"Visited your store in North Carolina while on vacation. Very impressive!"
J.M., Burleson, TX
"Excellent packing!!!!! Very professional!!!!!"
G.N., Santa Monica, CA
"Loving the beautiful things that have been passed down through the family, I am comforted that I and my family will always have the best resource to replace those items that break or just disappear into thin air. I wish I could keep Replacements, LTD as our private resource, but...I know the emotional pain when you break a glass or have a spoon go down the garbage disposal and your patterns are no longer in production. Thank you for keeping our family treasures complete."
J.H., Virginia Beach, VA
"Always pleased with your service!"
G.A., Alberta, Canada
"I've been very happy with your service and the generous way in which you correct mistakes! Your prices are very reasonable and your handcrafted sterling items are exquisite! Your monogram removal service and silver craftsmanship in your handcrafted items is exceptional. your handcrafted serving pieces and steak knives give modern functionality to many vintage sets of sterling & silverplate flatware sets!"
H.S., Walnut Creek, CA
"You're a great service and you do meticulous work. One item of my (discontinued) pattern I received was a handcrafted spoon, and it was done perfectly."
T.R., Belle Chasse, LA
"I have bought from you before. I love your service!"
F.T., Miami, FL
"I've been using your services for years and have always been pleased. Thanks!"
V.C., Redmond, OR
"I was beginning to think I would have to live with an incomplete set. Thank you!"
A.G., Victoria, Australia
"Hello. I am letting you know that I have received my order. I would like to thank you for the excellent packaging and speedy delivery. Everything has arrived in excellent condition and the items look fantastic. I am one very happy customer. Thank you."
R.L., Taylor, TX
"I love your store!"
C.S., College Station, TX
"Doing business with Replacements is so easy. Thank you."
J.Z., West Allis, WI
"I have been a long time user of your company and intend to get the rest of my family involved."
B.D., Rockford, IL
"Thank you for all of the help that you have given in the past!"
D.B., Seattle, WA
"Love your service!"
L.W., Melbourne, FL
"Thought I'd never find pieces that I've broken or never purchased! What a find!"
R.B., Wooster, OH
"You are consistently professional in your transactions, always ready to answer questions and represent the product clearly. I had great joy when discovered that you not only could identify my great-grandmother's china but you actually had some in stock!! Sadly I had a few broken pieces over the years and because of you I am able to replace them. Going through you one can avoid countless trips to antique stores trying to find a match, your business is wonderful!!"
J.W., Mineral Wells, TX
"Superb service! Just received my most recent shipment - perfectly packaged - your packers could mail eggs and never break a one!"
More Pages of Letters From Our Customers!