Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.N., Sacramento, CA
"The site is well organized, and I was able to track down what I was looking for relatively fast -- unlike some of the other locations on the Web where you have to hunt for every piece that you're trying to replace. If it's not available, at least you know what pieces are out of stock, discontinued, etc. and you have the opportunity to ask them to keep an eye out for you. The other seven sites I looked at did not offer this option. Also, Replacements.com had the largest selection of product -- far more than I realized was actually available for my suddenly obsolete dishware. Definitely one to add to the bookmarks for future use."
L.S., Ontario, Canada
"I spend a lot of time of various types of web sites doing research for my company as well as personal issues. Your site by far is one of the easiest and concise. It is a pleasure using it."
L.J., Queensland, Australia
"Your service is brilliant."
C.V., Reno, NV
"Love this website!!! I always get my glassware and items wrapped well and in one piece!!! A big plus when the items are fragile."
C.D., Christchurch, New Zealand
"Site seems very well organized."
L.A., Grand Rapids, MI
"You have a beautiful site. I was able to find a lot of the pieces I have."
E.C., Effingham, NH
"I'm thrilled to have found this site!"
M.W., Harahan, LA
"I am delighted to find your website."
E.K., Montgomery Village, MD
"Have used your service many times and always was satisfied."
A.M., Big Bear City, CA
"I love your company because you strive to provide exactly what the customer is desperate to locate. I inherited from my paternal grandmothers their love of fine china, crystal, silver, table linens, and all such things that decorate a home and make it more beautiful. I have also inherited a couple of sets of china, crystal, and silver and from time to time need to find additions to these collections. That is where your company has proven so helpful! Thank you for all your help!"
C.P., Culver, IN
"I love your site"
M.A., Austin, TX
"Perfectly packed, always correct, and the customer service is helpful and patient."
K.M., Rio Verde, AZ
"Easy to use website!"
R.S., Columbus, OH
"Replacements made it possible for me to add and replace broken pieces of my beloved Christmas China. This china is very special to me and my daughter will inherit it someday. I want to make sure she will have every piece of it and continue the tradition to pass it along to her daughter. It might sound funny but I believe everyone's family china has a story and my story has a happy ending because of Replacements!"
J.D., Plymouth, MA
"I am excited to think that I can expand the service I inherited to meet the needs of my ever growing family, and continue the traditions."
A.B., East Northport, NY
"I have used you in the past and was very satisfied."
J.D., Richmond, VA
Have enjoyed wonderful service"
D.N., Ontario, Canada
"Happy with previous service. Delivery was prompt and packaging was excellent. Dishes were in perfect condition."
A.B., Lahaina, HI
"I have been very pleased with your firm in the past and hope to continue to do so in the future."
K.C., Worcester, MA
"Your company has provided me with wonderful service. A grateful customer for life."
C.B., Ontario, Canada
"I love looking at your site and have only good things to say about www.replacements.com"
B.H., Mission Viejo, CA
"I have used your website for years to help identify and appraise China as well as to help other people replace missing pieces to there heirloom sets. I appreciate your help in finding the missing pieces of my own set. Thank you for your business!!"
C.M., Trenton, MI
"I have ordered from "replacements.com" in the past and was very pleased to find replacement pieces for my china purchased more than 40 years ago. I have very recently received additional help in identifying another of my dish patterns purchased 30 years ago. They were very quick with their response and provided a list of available pieces from the original manufacturer along with a price list. They even went a step further and provided a listing from an alternative manufacturer that produced the same pattern with a more extensive choice of pieces. I will be placing an order as soon as I take a closer inventory of what I need to set my table for my ever growing family dinner parties. I have to say, at a time when I've become sadly accustomed to a sorry lack of customer service and common courtesy, I am so very pleased and grateful to see it is still alive and well in your company. THANK YOU."
J.B., Westminster, CA
"Response to my order was fast. I couldn't believe it. So great you experience that and the friendly professionals working for you. I'm so glad I found this 'one of a kind' site!"
D.N., Grygla, MN
"Wonderful service to offer. Well designed site."
M.D., Quebec, Canada
S.G., Morrilton, AR
"I received my shipment of china this weekend. All the pieces were beautiful. I am so happy that replacements.com was able to help me complete my grandmother's china. I've always been very happy with your service. I used replacements.com to complete my own china and crystal pattern. I learned the hard way to watch what you buy on eBay, but with replacements.com....every piece has been exactly what I expected. Thank you so much for having such a wonderful service."
D.V., Knoxville, TN
"I have been a customer for many years and have always been pleased with your service. Visited your facility many years ago and was amazed at it's size."
A.B., Salem, IL
"This is so cool! It didn't take me very long at all to find my pattern!"
R.G., Hudson, MA
"A few years ago we were given my husband's grandmother's silverware when she passed away. Unfortunately it was split up and we received service for 4. It was made in the 1930's and I never thought I'd be able to add to the set, much less complete it. Through Replacements we were able to have service for 12 plus serving pieces. I was thrilled when we could use it for the first time that Christmas, and look forward to passing the complete set on to my children. Words cannot express how happy Replacements made me."
V.R., Montague, MI
"My mother died and left me her Blue Willow dishware, which is a favorite pattern of mine from childhood. Finding pieces to complete the dishes was very difficult until I found your company online. Thank you!"
M.K., Palm Beach Gardens, FL
"Great company with great service"
B.F., Delphi, IN
"Great job guys! Easiest site to maneuver on the web. Great photos and I love that you offer this service."
B.G., Victoria, Australia
"Brilliant: both service and packaging"
J.D., Saint Paul, MN
"Love this website"
E.R., Cheektowaga, NY
"I had never heard of this site till I was surfing the web. I found items on here in a color I could not find anywhere. I placed an order and received it in a timely fashion. To top it off I was extremely pleased with what I ordered. I will always come to this site first when I am looking for something. I was100% pleased and would recommend Replacements.com to anyone. Thank You."
C.M., Huntington, WV
"You are a reliable resource."
M.M., Munhall, PA
"I have replaced other dish patterns through your service and have been quite satisfied!"
K.N., Sturgeon Bay, WI
"You're a delight to work with. Thank you for all your assistance."
R.H., Akron, OH
"I just received an order and am very happy with product and condition."
More Pages of Letters From Our Customers!