Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.C.R., Spokane, WA
"While in waiting mode for my replacement piece, you have sent emails letting me know of the progress in finding my request. You carry multiple brand names and patterns which are arranged in an orderly manner. It is easy to navigate around your screens to find exactly what I am looking for. And last, I didn't think I would ever find the exact pieces since you indicated to me it was of hotel quality - but you persisted and found many of my pieces. I was overjoyed when you let me know you found them. Thanks again for your diligence in seeking them out! "
K.L., Geneso, IL
"Love your website and outstanding customer service!"
P.G., Hampshire, UK
"May I please add my praises for your excellent service. The two plates arrived today 29th December after an order on 24th December. In between we have had Christmas, snow and fog in the UK, to say nothing of the worst blizzard in 100 years along the East Coast of the USA. The condition was excellent, only minor utensil marks in the centre, which you have to shine a light along to see, better than I expected. The packaging was most professional and well thought out to avoid any damage. I know this is what you do, but you do it very well."
A.Z., Dallas, TX
"I purchased 4 place settings of dinnerware in the 70s on a closeout sale. Little did I realize at the time it was being discontinued and I would not be able to buy any more of it again. But then I found Replacements and was able to complete my service for 8. It's a pleasure to know that a service like this is available. YOU'RE DOING A GREAT JOB - THANK YOU!"
L.S.W., Baden, PA
"You provide a great service! I have replaced pieces of my Christmas dishes, flatware and every day dishes through your website. It is easy and they arrive quickly."
J.C., British Columbia, Canada
"Thanks for your fabulous service."
J.L., The Woodlands, TX
"You are addictive."
C.Y., Newcastle, CA
"A big help and easy to use."
T.P., Ontario, Canada
"Have purchased from you before and was very happy with items."
A.S., Colleyville, TX
"Well organized website! User friendly!"
L.D., Spokane Valley, WA
"Very nice quality and as described."
E.S., Honey Brook, PA
"I love that I can get replacements/additional pieces of my favorite set!! Thank you!"
R.F., Alexandria, VA
"I love your service for china for Christmas Spode and my husband's grandmothers silver pattern to find a fork to replace one through your service. We were thrilled with both experiences!"
J.A., Salisbury, NC
"Great place and people."
J.J., Elizabeth City, NC
"Love your business!"
M.S., New Berlin, WI
"Love your business!! I found my mother's 1956-era crystal, china, and silver, plus I just found my own crystal (the name of which I couldn't remember!!) Thank you!!"
N.M., Fort Worth, TX
"You are wonderful"
C.R., Southworth, WA
"I have ordered replacements for my silver flatware and my everyday china. It's just nice to be able to replace a lost fork or chipped plate instead of buying a new set. Keep up the good work."
L.A.W., Awahnee, CA
"I was thrilled to see all the items available for my dishes and reasonable, too. I got Replacements.com from the manufacturer and they were highly recommended by...well, golly, everybody! Now I know why. I'm saving up for a few more pieces and will eventually have the full set. I was especially pleased when I sold an old (90 yrs!) set of fancy Japanese China to send the new owner to Replacements.com for the additional pieces, which of course they have. What a great company. Shipping was quick and very professionally packaged. I could go on and on. I highly recommend Replacements.com. They have done more for recycling and keeping American heirlooms in circulation than any other company. We are lucky to have them!"
S.E., Aiken, SC
"I really love your service. It enables me to continue to use favorite china, certain pieces of which have been lost or broken."
T.D., Richmond, CA
J.S., Searcy, AR
"Just wanted to say thanks for the fast and efficient way that my order was handled--even though I ordered rather late, I did receive it in time for Christmas--thanks again!"
S.C., Carlisle, PA
"You continue to come through for me&and such good service! Thank you so much!"
M.S., Red Hook, NY
"You have been wonderful to deal with. The dishes came so well wrapped and protected that something would have had to land on the box and crush it for any damage to take place. My sister called your company to order dishes for my birthday, and said that the representative was very nice, courteous, and helpful. I appreciate the care you take with the merchandise you send. Processing happens quickly as well. I look forward to a continued positive customer relationship with your company."
M.C., Warrensburg, MO
"I love your company"
D.M., Poland, OH
"Love your service"
K.M., Brookline, MA
"Great company! Replacements has been great to deal with whether it's on the phone, online, or by mail."
D.G., Waynesville, NC
C.D., Fremont, MI
"This is a great site!"
M.P., Blaine, WA
"What a fabulous site and resource!"
P.K., Los Angeles, CA
"This is a necessary service for anyone who wants/needs to maintain cherished family heirlooms in usable quantities. You're a very reliable source, and one that's really necessary."
S.R., Lawrenceville, NJ
C.C., St. Louis, MO
"Wonderful website-super easy to use. It made it easy for me to locate the items I was looking for without wasting my time scrolling through countless pages."
J.G., West Danville, VT
"What a wonderful service. Recycling at its best!"
D.P., North Haven, CT
"I love this site. I am able to add to a very old and sentimental set."
D.C., Temple City, CA
"Excellent web site!"
B.G., Tucker, GA
"You are such a great source. Been to your warehouse once and what a treat. Thanks for what you do."
J.B., Marietta, GA
"Done some business with Replacements for years. Always been a pleasure."
D.B., Milwaukee, WI
"I ordered the plates and cups, they were delivered perfectly. Very nice!!!!"
J.K., Jacksonville, AL
"Your service is excellent."
More Pages of Letters From Our Customers!