Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.M., Bristol, FL
"I have purchased items from your company in the past, and I was completely satisfied!"
J.M., Kearney, NE
"Wonderful service in the past."
B.F., Congers, NY
"The reason I think you guys are so great is that your customer service people are always friendly and helpful, and your company has been very helpful to me in finding the pieces I need for my discontinued pattern."
M.M., Burbank, CA
"Your customer service is excellent! I'm so happy!"
F.T., Bastrop, LA
"Love your company!"
N.M., Jacksonville, FL
"I give your company 10 out of 10 stars!!! You are great!!!!!!!"
V.T., Suwanee, GA
"You offer a wonderful service and when I ordered from your company, the way my order was packed was outstanding."
A.M., Bloomingdale, IL
"This site is very informative"
A.K., Quebec, Canada
"The most clearly organized site to quickly and easily find a replacement piece or even the name of an obscure pattern."
P.L., Saskatchewan, Canada
"I have always used your company for about 12 years and have always had excellent service. Your staff have consistently been helpful and courteous and have expedited orders quickly and efficiently."
S.B., Waterford, WI
"Previous order was packed very well to prevent any breakage. Very personable staff on phone."
L.C., Charlotte, NC
"I love your store. It is wonderful and I recommend it all the time."
D.H., Albuquerque, NM
"One of the prize possessions from my grandmother is her 1920s era Noritake china. One cup had been cracked for years. After the recent loss of my parents and relocating to New Mexico, it seemed important to replace that particular family piece before it was too late. I remembered hearing about Replacements when I lived in N.C. and had recently seen an ad in Sunset Magazine. Ordering online was quick and easy. The cup and saucer arrived in excellent condition, was expertly packed and the service was great. I can't recommend Replacements enough! "
E.A., Visalia, CA
"Just received my recent orders from your company today & I could not be happier!! You guys had done a excellent job and all 57 pieces arrived in perfect condition! Your packing is far more superior than Lenox & Mikasa combined & that's from personal experience. Your website is easy to use & I can tell your company takes great pride in providing efficient service for all your customers! My shopping experience with your company is very satisfactory & I am already shopping for my next purchase. I will recommend your web site to all my relatives & friends!! Thank you again!"
B.S., Madison, OH
"Really appreciate knowing your service is out there and available."
J.M., Beaverton, OR
"Wonderful products and service!"
L.B., British Columbia, Canada
"I have ordered before from you and was pleased with your service."
M.S., Chicago, IL
"You have a great service."
D.W., Erie, PA
"I love your website. Great photos, really helpful."
C.C., Falmouth, ME
"Have had previous experiences with you and have been very pleased with everything I purchased. I completed two sets of china from you."
W.P., Wynantskill, NY
"You're a great resource!"
M.L., Kailu, HI
"Great site! Look forward to completing the set in the future."
E.P., Bowman, ND
"It's not only a great service, I love to search for dishes and treasures."
V.A., Milford, CT
"Love your site!"
D.C., Nashville, TN
"You have no idea how happy you have made me! Years ago, an old friend gave me a piece of Pfaltzgraff in the Heirloom pattern. I never knew what it was, but would occasionally find a piece here and there, at thrift shops, yard sales, and the like. I went to the Pfaltzgraff store here in Nashville at the Rivergate Mall once, but it was SO expensive! My precious husband would stop everywhere he went, and picked up a piece or two, always so excited to find my dishes! He died in 2004, leaving me and my young daughter to struggle through life alone, and so when I moved back to Nashville 2 years ago, and went back out to Rivergate, it was gone. Last weekend, I came into a little money (for the first time in my entire life), and bought a home computer. Then I got on the Pfaltzgraff site, only to find that my beloved dishes were DISCONTINUED!!! I bought a partial set online, and immediately wrote the site, expressing my heartbreak. They promptly sent me to you! I was able to finish off my set today, and even ordered a custard cup for my 2-year-old great-niece to eat her cereal from, since I plan to start her off right! Thanks again, so much, you have made my day!"
S.S., Glendale, AZ
"Thank you for being in business!"
M.A., Concord, NC
"Great company and you love dogs, too!!!"
K.S., Maplewood, MN
"I love your website as I can find everything I need and more -- as I also use it as my wish list."
M.B., Laurel, MS
"I love your site and your company. All orders I have placed are as promised. I do not usually think any one or thing can be perfect, but your site and service comes as close to perfect as there is. Thank you."
L.O., Elmwood, TN
"I've been ordering from you for years and have always gotten great service."
V.L., Torrance, CA
"You have great service and quick turnaround"
M.G., Farmingdale, NJ
"Beautiful site. Very professional, quick, easy to follow your site, many patterns, a pleasure to do business with you."
C.M., Arlington, TX
"I use your service often and have recommended it to my family and friends."
P.N., Tulsa, OK
"Love your site/store!! I have recommended your site to several friends."
J.A., Shirley, NY
"I am very happy with what I have purchased so far. I also have to say that your staff are professional and caring.'
P.P., Chico, CA
"I have used your service for years and always appreciate the rapid service."
T.S., Fullerton, CA
"You're the best! You've completed many of my sets of china."
J.M., Fort Mills, SC
"Have enjoyed being a customer"
D.G., Wilkes Barre, PA
"Wonderful site-I am going to look up my other patterns and register them as well, and I will definitely be buying pieces from you!!"
L.D., Ontario, Canada
"I became acquainted with Replacements when my neighbor told me how she obtained the top of a cookie jar that belonged to her grandmother. I then contacted Replacements to obtain the cups and saucers missing from a set of china that my father gave my mother as an engagement gift in 1937. Within in a year I was able to complete the set. The china originated in England. A few years later my husband and I visited Replacements and have since directed several friends to also make the stop. Replacements is 550 miles from my home and well worth the detour if you're heading South. It's a highlight to visit, tour and talk to the staff by phone and in person. WHAT A PLACE!!!"
More Pages of Letters From Our Customers!