Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.O., Kure Beach, NC
"Great company with progressive ideals. I see your ads in NY Times magazine and in Equality magazine."
D.K., Perry Hall, MD
"I love this website!"
A.L., Manitoba, Canada
"Service was great!"
L.H., Raleigh, NC
"My daughter and I were impressed by the fact that we were greeted in a friendly and helpful way when we walked in, every customer service representative at the desk said hello and asked if they could be of assistance, and the woman who helped us was knowledgeable, friendly, and fast. When someone brought our plates up to the desk, she was gracious and appreciative of her coworker's assistance as well. It was just a pleasant, friendly, supportive work and shopping environment. And it was sincere -- everyone seemed to be glad that we were there, whether browsed or bought. I would definitely go back and recommend that others do so as well!"
S.S., Franklin, PA
"I have used your service several times in the past and have been thoroughly satisfied!"
M.J., Greer, SC
"You guys are fantastic!"
M.L., Mansfield, TX
"Love your site! I can usually find prices and what I'm looking for."
A.P., Effingham, IL
"My first shipment of the cups and saucers completed my set except for the sugar bowl which I am anxious to find. I was impressed with the quality of the pieces I received and how meticulously they were packed. Overall a very good experience!!!"
L.A., New Braunfels, TX
"I have enjoyed many items which I have purchased from your company."
F.B., West Palm Beach, FL
I just received my order from you as of today. Amazing!!! You guys are the best. Everything ordered, as delicate and fragile the nature of china and porcelain is, it arrived in perfect condition. I couldn't believe how much attention to detail Replacements, Ltd. executed in protective packaging and shipping utilized in addressing my order to arrive safely at my doorstep. It doesn't get any better than this."
C.M., Ontario, Canada
"You have a wonderful shop."
C.O., Newtown, CT
"Appreciate your great service for many years."
C.M., Spring Hill, FL
"I have gotten several items from you in the past and been extremely happy with everything."
J.S., Indianapolis, IN
"I am happy to have found your site."
E.P., Akron, OH
"I tried for months to find replacement plates for dinnerware that had broken pieces. I was about to give up and buy a whole new set of dishes, much to my dismay. Then I found your site and was able to purchase the missing pieces. That was quite a while ago, and I'm still using the same set. Thank you so much for being there. I'm so glad that I found you."
N.M., Lees Summit, MO
"Love your web site."
A.T., Lancaster, MA
"Appreciate being able to find these discontinued patterns."
C.K., Springfield, VA
"I have my great grandmother's 1920's era china and crystal that would be impossible to find without you. We are an Army family and we move frequently. Knowing I can find replacements for these items makes me so happy. We had breakage in our most recent move and I look forward to receiving a new dinner plate soon! Thanks so much!"
E.U., Salt Lake City, UT
L.S., Campbell, CA
"Got my first shipment. Very happy. Coming back for more!"
E.H., Nacogdoches, TX
"Years ago, I purchased Wedgwood pieces of china along with some silver. You were also responsive to my requests and deliveries were very prompt! It has always been a joy to deal with you."
C.C., Burlington, VT
"You're a great source for research!!!"
M.M., British Columbia, Canada
"Love this pattern. Very good service on Replacements. Ordered years ago. I bought my china pattern in 1960, after the company had stopped making it. I had four place settings, sugar, cream, and one vegetable dish. With all my moves around the country, I still have 2 full place settings, sugar, creamer, vegetable bowl, and am now adding to it - coffee pot, and salad plates in last few years, platter from a friend, and now a covered vegetable bowl and salt and pepper shakers. I hope to leave all of this wonderful china set for two to my daughter and her husband in my will. Hope she likes it."
C.W., Missoula, MT
"When my wife said do not take the dishes out side, I ignored her. When the bear appeared and knocked over my barbecue, stole my steak, and broke the three dishes, I got no sympathy. Your replacement business has restored calm in the kitchen."
I.B., Oslo, Norway
"Happy that you exist!"
M.F., Boynton Beach, FL
"It has been a pleasure dealing with your agents and your company. My needs have been taken care of instantly, and with a professional manner. The merchandise ordered has been shipped in a timely manner, well-packed, and received in excellent condition. I look forward to doing business with your company in the future."
S.M., Denver, CO
"Absolutely love you guys!!"
J.R., Mission, TX
"So far I have been very happy with your website."
E.S., Carlsbad, CA
"I have used your service before and have been successful in replacing missing pieces. I appreciate your site very much."
R.R., Memphis, TN
"You truly have on record the oldest and most obscure patterns! Thank you for having my great grandmother's china and sterling on file."
L.C., Ames, IA
"Have ordered from you before in the past with excellent results."
G.S., Salt Lake City, UT
"I LOVE YOUR SERVICE! Nearly 40 years ago I selected my Dansk Flamestone Smooth pattern for my every day dinnerware. I loved it then and love it now! However, after 40 years so many of the pieces had been broken and I had barely a full place setting left. Now with the service of Replacements, Ltd., I have completely replaced my 12 place settings and expect to enjoy many more years of exquisite dining!"
S.S., St. James City, FL
"Been using you guys for years - love you!"
S.M., Akron, NY
"Fast, easy and couldn't believe how quickly I received my order AND in perfect condition."
R.A.G., Los Angeles, CA
"The plates were perfect and greatly appreciated. Thank you."
E.A., San Antonio, TX
"I ordered replacements for some spoons and was thrilled that you had exactly the ones I needed."
D.H., Fountain Inn, SC
"You provide a valuable service Thank you!"
P.P., South Hadley, MA
"Your site is a special find."
J.F., Raleigh, NC
"I checked on line almost two years ago and you did not have this Waterford piece my daughter really wanted. To my surprise I received an email from you that you one had come in. I called to ask questions regarding your return policy and to make sure there would be no chips. Your representative was amazing and very informed on all I asked. He made my day and my daughter's Christmas. So surprised you kept my request to match it up after two years. Great computer software you have. I know I can count on you again if I need a replacement."
E.C., Smithfield, NC
"I always have a good experience there. Your work force is consistently knowledgeable, courteous, and helpful. It is a pleasure to shop with you--in the store, on-line, or on the phone. Thank you and your employees for making shopping fun."
More Pages of Letters From Our Customers!