Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.V., Hanover, MA
"I have yet again recently placed an order with Replacements, Ltd., and once again I have found their service and selection to be outstanding. I have been a customer for many years now, as I am attempting to complete my great-grandmother's AND grandmother's sets of china for the next generations. The service has been unfailingly excellent, but one special occasion comes to mind. I had ordered a cookie jar for my great grandmother's set and was disappointed to learn that there had been a mistake, and it was not really available. As it turned out, it had been put on the wrong shelf, but the representative had gone looking and enthusiastically called me when she had located it. I truly felt as if she knew me and my great grandmother and wanted to help us pass on treasures to my grandchildren. In an age where so many companies do not seem to really care about customer service, Replacements, Ltd. is very rare find!"
F.M., Melbourne, Australia
"This is an excellent web site. I spend a lot of time here. Keep up the good work. Thanks."
L.Y., Hyattsville, MD
"This is a wonderful site."
M.S., Troy, MI
"Love your service!"
H.H., San Antonio, TX
"I have been dealing with you for so long, I no longer remember how I heard about you. However, I have always been impressed with your service and the knowledge and courtesy of your staff."
K.C., Aloha, OR
"You have such great service and follow through. I have been a customer for a long time and will continue. Love getting new pieces to fill out existing sets."
E.B., New Castle, DE
"Wonderful your company exists!"
M.G., Alliance, NE
"Replacements, Ltd. is the best company I've found for information regarding china, crystal, silverware, and gifts. They have wonderful customer service representatives who are kind, caring and willing to help assist anyone with their needs. I am also impressed with their shipping methods. Shipment is always quick and their packaging is wonderful. I've never received anything that was broken. I would recommend this company to everyone. The work they do is Superb!"
A.G., Ocala, FL
"Visited store, most enjoyable!"
L.B., San Pedro, CA
"You have found me pieces in the past for which I am grateful."
C.H., Mexico, NY
"I was very impressed with the way you shipped my order."
M.D., Germantown, TN
"Great company, always helpful."
D.S., Carlsbad, CA
"Great service. Also, love your dog friendly work site."
P.B., Bridgton, ME
J.V., Portland, OR
"Glad I found you!"
N.M., Aberdeen, SD
"Love your site!!!!"
G.J.C., Willard, MO
"Great service, fast shipping, and super great packing. My Fiesta was in a box and the pieces were wrapped in a paper that was baby-soft, which kept the items safe. I ordered 3 very nice pieces of Marigold Fiesta by Homer Laughlin. They were each perfect, no defects or problems. I was very happy with this company for finding the pieces for me, and letting me know they were in stock. I plan to purchase other items from them, as they really do care about quality and customer satisfaction. Thanks."
L.F., Campbell, CA
"Bought before. Love the service."
K.M., Portland, OR
"This is a wonderful service. I recently broke a china sugar bowl and chipped a creamer. The pattern had been out of circulation for over 30 years! When I contacted the china maker about replacing these items, they recommended Replacements, Ltd. I talked to Replacements, Ltd. and they identified the pattern number and shipped me a brand new creamer and sugar bowl. It was amazing. Thanks to Replacements, Ltd. my china set is now complete again."
"Website is excellent, so easy to find items."
G.H., Oxford, MS
"I have ordered from you before and been pleased."
J.G., Scottsdale, AZ
"My wife and I selected a China pattern 44 years ago as newly weds. For years we have been expanding the number of place settings and serving dishes. An employee in a retail store told me of Replacements.com. Since then, we only purchase from Replacements. We are looking to leave each of our children a complete set of the china that they remember from all those family holidays. Thank you for helping me to achieve our goal."
G.G.J., Chicago, IL
"I love that your company even exists."
C.V., Short Hills, NJ
"Thank you so much for this terrific service."
R.H., Cullman, AL
"I love your merchandise and the customer service is second to none!"
D.C., Santa Maria, CA
"I have purchased from you and my experience was great. Seamless ordering and delivery."
S.K., Whitewater, WI
"Former customer and have always been pleased with your services!!"
A.K., Lexington, SC
"Thanks for your exceptional service."
L.M., Birchwood, TN
"I have ordered from you often and you have saved many family dinners with your replacements. Thanks!"
T.L., Moorpark, CA
"I really appreciate being able to use and maintain the beautiful stainless utensils set we received for our wedding over twenty-five years ago. Four kids and many lost utensils later, I still have a full set of my beloved utensils because Replacements, Ltd. has enabled me to replace them as needed."
K.S., Clinton Township, MI
J.A., Moreno Valley, CA
"You are without a doubt the best thing since peanut butter."
L.K., Mt. Pleasant, SC
"Great site, great service!"
F.S., Colonial Heights, VA
"You give excellent service!"
R.L., Plymouth, IN
"Pleased with past service."
M.T., Grayson, GA
"I have used you before and loved your products and service."
M.B., Irvine, CA
"I have shopped at Replacements, Ltd. for many years and have always been pleased with your services and products. I have found at Replacements, Ltd. many items that I have not been able to find elsewhere. Because Replacements, Ltd. has such a vast selection, I am always pleased to find what I am looking for."
M.D., Manitowoc, WI
"I have always been happy with anything I have ordered from you."
P.A., Mechanicsville, VA
"I've shopped here before and was very happy with results."
D.W., Saratoga Springs, NY
"Replacements, Ltd. is the gold star of pre-owned china!"
More Pages of Letters From Our Customers!