Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.D., Cornwall, UK
"I have used you several times and have been extremely satisfied."
A.L., Bedfordshire, England
"I have just received my order today. I must congratulate you on your excellent service. I have never received an order so quickly, and in excellent condition too. Many thanks to all concerned."
L.W., Rochester, NY
"It is a pleasure doing business with you!"
D.M., Ontario, Canada
"Received my order to Ontario in 3 days. Thanks very much. It was packed beautifully."
W.C., New Hope, PA
C.P., New York, NY
"I love the quality of your goods and the extraordinary customer service."
L.C., British Columbia, Canada
"I just want to express my thank-you for great service. Our China Pattern came in a week - in perfect condition. I am so thrilled, as I needed these pieces of my China for years and never realized it could be completed."
C.S., Kernersville, NC
"Wonderful business-helped me many times!!!"
J.N., Topeka, KS
"I have ordered from you for years and appreciate your service!"
C.D., Nelson, New Zealand
"Wonderful site. Never thought I'd be able to replenish my china pattern."
B.B., Sydney, Australia
"You are great to deal with."
M.D., North Yarmouth, ME
"Your site is not only useful but I'd highly recommend it to anyone seeking much wanted items to keep their personal stock "crack/chip" free. This is a five star site!"
M.F., Bradenton, FL
"Great service and phone help. I have spoken to reps on 3 separate occasions and they have always been very courteous and patient and helpful. I highly recommend your company to all my friends and family."
N.D., Keller, TX
"I checked several web sites for pricing on the Villeroy Boch china and found Replacements, Ltd had the best price. I found your web site to be user friendly - even for a senior citizen. I have used the services of Replacements, Ltd. in the past and have found that items I have ordered have arrived in excellent condition as they are packed very well. Also, the customer service representatives are very pleasant and very helpful. My thanks to ALL the people at Replacements, Ltd."
J.Y., White Salmon, WA
"I first heard of Replacements in the 1980s when it started, and advertised in The Daze glassware publication. My, you've come a long way. Superior service, enormous inventory and they strive to help you find those missing treasures you want."
E.S., Fayetteville, NC
"I have been very, very happy with the pieces I have purchased. Customer service is wonderful at Replacements."
P.T., Manhattan Beach, CA
"You all are so very helpful and I appreciate it."
J.M., Dallas, TX
"Love your site!!!"
D.P., Raleigh, NC
"We've been to the store, and purchased as well as sold to you, and have sent many friends and family members who have had wonderful experiences dealing with you as we have."
K.E., Arlington, WA
"Thank you so much for carrying my great grandmother's pattern, now mine, and so quickly shipping me the missing pieces for my place settings! I look forward to possibly adding serving pieces, too."
D.D., Highlands Ranch, CO
"Fast service and quality items as represented. Love to browse the website to window shop, too!"
S.W., Dallas, GA
"I am very pleased with everything I have purchased&thanks for being there."
N.F., Weatherford, TX
"I've been buying new items and replacement pieces for years...it all began when I had a mishap with a crystal serving ladle which was a part of a beautiful lidded cut crystal punch bowl bought in Europe. I was frantic trying to find a replacement...these days most ladles are plastic. Sure enough, replacements.com had the perfect match. Since then I've been a loyal customer. I'm always 100% pleased with the packaging and timely shipping. Everything has come in perfect condition. Again, thanks for being there. I'm always sharing your website with friends...it's the best place for whatever is needed."
M.H., Greenfield, PA
"I LOVE your website!!! It is laid out so nicely and is easy to maneuver. You had exactly what I was looking for and I didn't need to go elsewhere. Keep up the good work!"
A.C., Raleigh, NC
"I love your excellent store and the service you provide."
C.S., Levittown, PA
"I just received my order (3/17/11) and I am thrilled!! The Naomi pattern by Haviland is an old one and was my mother's. Mother and I will be giving it to my daughter at her bridal shower, and I am so happy that I could add the missing pieces- which came in perfect condition- to make a set of six place settings. Thank you so much for all the care that is taken in packing. I added to my set several years ago and have always been pleased with your service."
F.W., Ft. Myers, FL
"Your website is easily traveled, the response quick and accurate, the delivery prompt and the product beyond expectations."
P.B., London, England
R.R., Shelby, NC
"My package just came. You are wonderful. What a treat when I received my order so quickly. Thank you so much. I do appreciate everything you do."
E.O., Greeley, CO
"Thank you for this great service!"
M.P., Webster, NY
"Great site. It has really helped in finding replacement to a 16 place setting collection."
F.D., Cocoa, FL
"My order arrived today. I could not get over how well they were packed. The cups are exactly what I needed. Thank you so much."
S.B., Powell, TN
"Our order arrived today, shipped via FedEx SmartPost and delivered to us by the US Postal Service. It was beautifully wrapped, packaged, and delivered...thanks so much. We immediately opened it and checked it to make sure that everything was OK. It was!"
M.S., Tanilba Bay, Australia
"It's a great service"
J.L., Barrington, IL
"I've been dealing with you for a very long time and have always been satisfied."
H.S., Claremont, CA
"We've been very pleased with purchases made through your service."
J.F., Mill Valley, CA
J.L., Wetumpka, AL
"I have shopped here for years and love it. We pass the store on the way to Raleigh and I always try to stop in. We took the tour years ago and were overwhelmed at your inventory and all the things you do. We appreciate the fact that it was one man's initiative to start a business and it is great to see hard work evolve into such an enterprising endeavor."
R.W., Indianapolis, IN
"I like your company and service."
A.M., Cedar Grove, NJ
"A great service"
More Pages of Letters From Our Customers!