Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.B., Los Olivios, CA
"I love beautiful things, especially china. Thank you for the great service you provide."
C.F., Groveton, TX
"Love y'all & the fabulous service you offer!! I just received my Mikasa Endearment teacup just about an hour ago and was wonderfully & pleasantly surprised at the tender, loving care that went into the packing & shipping of my bone china! Will definitely be coming back for more pieces!"
E.Z., Toronto, ON
"Excellent service! Thank you!"
S.M., Charlottesville, VA
"I LOVE YOUR GREAT SELECTION AND SERVICE! I have been a loyal customer of Replacements for more than 20 years. Thanks to the work by the wonderful research team, I have been able to identify several old family china patterns. I have both purchased china and sold china with Replacements. They have always been great to work with."
K.Z., Marysville, OH
S.B., Lima, OH
"Not only was your response to my request immediate but everything I had ordered was meticulously wrapped to prevent breakage of which there was none. My daughter loved the pattern we purchased some years ago but several pieces had gotten chipped due to the exuberance of teenage dishwashers. She recently purchased a new home and after searching in vain for anything similar since her pattern was no where to be found, I had given up. Then I happened on to your site and there they were!! WE are so happy to have found you and her favorite dishes. Thanks again!"
J.P., Houston, TX
"Both my husband and I find your site very user friendly. We have recently inherited a collection of antique china pieces from my mother in law and your website was a wealth of information in telling us some more about them."
E.O., Bellevue, KY
"I have made purchases of dishes through other sites and have been disappointed with the product and the customer service. You company, however, was quick to respond with an acknowledgement of my order and with the shipping of the products. The dishes received were in excellent condition and look beautiful on my table. If that isn't enough, your prices were much better too! Thank you. "
J.M., Wilder, KY
"Wow! I ordered the rest of my wedding crystal from you just a few weeks ago and the packaging alone will keep me from ever ordering from anywhere else! Thank you for your awesome service!"
V.H., Carmel, CA
"I already ordered several pieces of Lenox and Wedgwood. I received them quickly and in perfect condition. Thank you."
J.B., Andover, MA
"Thank goodness for the service you provide! I've bought many pieces and I've sent many friends to you over the years... I always say, "a dinner set is no use unless it is in use." So breakages sometimes happen, and Replacements are just an email away..."
S.G., Aliqippa, PA
"I love your company and your website!"
D.C., Gladys, VA
"Thanks to replacements I have been able to complete my Sterling flatware set that has been discontinued for many, many years, also I have been able to add to my Spode Herring Hunt dinnerware over the years, which is very hard to find. Everything has always been as described and received in excellent condition. I highly recommend Replacements, you will not be disappointed!!!!!"
F.G., Hampton Cove, AL
"Purchased items from your company many times, always been satisfied."
C.T., Bardstown, KY
"Very pleased with items already ordered and delivered safely."
J.D., University Heights, OH
"I don't remember how I found you. It was long ago. Your service is awesome!"
M.S., Decatur, GA
"Love this site; excellent help and fun to visit!"
P.W., Katy, TX
"Replacements have been so very helpful in finding wonderful replacements for our dinnerware, crystal, and silverware. We enjoy the results of your business each and every day. We were also able to obtain very special keepsakes for our grandson in the form of a beautiful picture frame and silverware utensils. Thank you. Your staff are wonderful and so helpful over the phone and on the website. Thank you for your extraordinary service!!"
P.L., Gainesville, VA
"Thank you for your expedient service on my recent order. Just LOVE your website - easy to follow. The packaging was very professional. Don't know how anything could have broken. Thanks again."
P.S., Dorset, VT
"I do love your web site. I have set up many antique auctions and having a site that helps identify patterns is a huge help!"
J.R., Knoxville, TN
"I love you guys. I recently moved and the moving company broke a lot of my china and crystal. You have made it really easy for me to locate and register my patterns, and replace my broken pieces. Another surprise was when the items I ordered were delivered to my home . It is amazing how you packaged the items I ordered. You take great care in making sure they arrive safely. You guys are a life saver. Your attention to detail and amazing employees is why I have been a repeat customer for many years. Thank you so much......"
J.B., Carroll, IA
"Very interesting site! I was so pleased to find out that my china pattern was still available. It was a wedding present in 1965 and haven't been able to find it in any stores. Thank you so much. I will definitely tell my friends and family about your web site."
P.H., Etowah, TN
"You make it EASY and fun. Anyone who hasn't been to Replacements, IN PERSON, is missing a TON of JOY. Thank you for all you have done and continue to do for all us out here who depend on you for our continuing hostess duties at elegant and memorable parties for family and friends."
N.W., Buena Vista, CO
"I've used your site before and really appreciate your stock!"
K.U., Bonney Lake, WA
"Love your site"
A.M., High Point, NC
"Love your place. I paid my first visit last week and was completely blown away by your the variety of collections that you have available."
K.P., Garnet Valley, PA
"I love your site"
D.P., Alexandria, VA
"I an admitted china collector. Some patterns I have are quite old. It is great to supplement patterns when I need pieces. Your service is prompt, courteous and reliable. YOU ARE TERRIFIC."
B.L., Saskatchewan, Canada
"Great site and great business!! I always recommend Replacements as THE place to go for any housewares needs. Thank you again for a great company and excellent customer service!"
J.H., Virginia Beach, VA
"Always happy with your service and shipping"
R.M., Huntington, IN
"Love your retail store"
L.W., Tenants Harbor, ME
"You are very reliable"
P.D., Fredericksburg, VA
"Replacements provides a wonderful service to its clients! I am delighted with your products. Your service is world class! In our antiques business, my husband and I have used Replacements to obtain pieces for sets we have sold clients who desire to add additional items.. For many years I have used your services for my personal china and crystal. My husband visited your showroom two years ago with me. He enjoyed the visit and took the tour. We also enjoyed visiting the "museum" section of the facility. Often, we recommend Replacements to our friends and customers."
M.G., Chapel Hill, NC
"You have the best selection, your hours of operation are unbelievable. I purchased a teapot, sugar, creamer and had it sent to the country of Wales in the UK. It arrived in perfect shape. Talk about outstanding service! I speak from the heart when I say Replacements is the Best!"
S.S., Bloomingdale, IL
"Thanks for all the dishes I have found over the years!"
B.F., Ft. Worth, TX
"Love your set-up, easy to browse through and you have such a large list of china, I can usually find what I am looking for. Thank you for your prompt response on my recent question about a specific item that I could not find."
G.S., Dahlonega, GA
"I have done business before with replacements.com and have had excellent results, even with discontinued pieces. They have gone out and hunted them down after I was unable to get results on the web. I have several family patterns of china, crystal, and silver which have broken or missing pieces. I have been systematically filling in from this website. I recommend it highly."
M.D., Germantown, TN
"My previous orders have arrived in perfect condition. Look forward to more transactions. Great company."
J.B., Reston, VA
"I wanted to compliment you on the design of your website. I just placed an order for some old Wedgewood Patrician, and found the site to be simple, easy and amazingly informative. The ability to quickly move back and forth between the checkout and shopping screens was fantastic, the best I've ever experienced in online shopping. You spent the real money on the website functionality, not the glitz, and that's what I believe many people prefer."
E.B., Potsdam, NY
"I appreciate your prompt response to my previous order and how well it was packed. Thank you so much."
More Pages of Letters From Our Customers!