Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.F., Newtown, CT
"Thanks for a great service! The e-blast messages you send that show my personal itemized product preferences are easy to navigate making purchases and research a breeze. When we visited your store a few years ago, we were welcomed like family when we introduced ourselves as online customers!"
B.R., De Leon Springs, FL
"Found your site very good for information on a lot of things, thanks"
E.S., Santa Barbara, CA
"For 18 years now I've been able to add to my own mother's modest silver, (1810 pattern) and to "reconstruct" my husband's first wife's wedding pattern (china passed on to his daughter) after his wife's death --, purchases which have enhanced our present life as well as memorialize some precious lives now passed."
G.S., Urbanna, VA
"I've used you before and it's always been a very nice relationship!"
S.M., Saint Paul, MN
Several years ago our house was broken into while my husband and I were at work. The burglars made off with all of my place settings partly because they were still in their original boxes. (We did not have a dining room set yet.) After finding out that we had replacement insurance, I went to our then biggest department store/jeweler in the area with the intent of placing an order. Low and behold: the pattern was discontinued. I was heart broken! After two years of trying to locate the place settings, the insurance company called and said, we would like to close this claim out, so I had to do something: either switch patterns or get a lump sum payment. I called my husband and asked if he would like to go with our second choice. He said that no, he would not, that he had become quite attached to it. (What a surprise! I did not think he even was aware that we had china!). So, I began searching via Replacements and a couple of other similar companies. Over the years, I have utilized you for replacing my own pattern pieces and also for friends and family as well. Thank you again!
T.B., Long Beach, CA
"Your site has been invaluable to me. Having been married over forty-six years, dishes have gotten broken, flatware has disappeared, etc., and it would be next to impossible to find and replace these items if it were not for your company. It's also fun just to poke around on your site and see what I'd like to have to add to my Corningware. There is also my crystal and sterling silver flatware which I have replaced. Your site has it all. I can't thank you enough."
M.S., Murfreesboro, TN
"You are a great company and everything I ordered has been perfect!"
M.M., Newcastle, UK
"I would like to thank you for your prompt and excellent service. I have received my complete order today in England via FedEx and I am extremely pleased with the quality of the replacement cutlery and they match our existing set of 36 years perfectly, and we are pleased that we now have our complete 8 person settings again. I will continue to visit your web site to view your excellent ranges. Many thanks once again."
B.C., Shreveport, LA
"It was great using ya'll as a registry for my daughter's wedding gifts of china, silver and her crystal patterns. Her gifts were shipped directly to her and she was so excited to get them. I love filling in her pattern pieces on special holidays or just for a little happy. Your prices are good and the service is great!!!!"
D.F., Little Rock, AR
"Nice site. Products arrived in perfect shape."
D.H., Mountain Home, AR
"A great source to find hard to find items"
D.M., Sanford, FL
"I've been to your site before and trust that I can always find exactly what I need there, no need to look anywhere else. Thank you, for providing such stellar service!"
N.C., Nampa, ID
"This is a great site, thank you."
E.A., Chancelade, France
A.G., Digne-les-Bains, France
"I just received my Spode plates-- Incredible! It crossed the Atlantic with a snap of the fingers (our deplorable French postal system could meditate upon your efficiency!) and not the least it arrived in one piece. The packaging was perfect. I was amazed to see that there is not the slightest difference in color shades with my six plates in the same collection I had bought some 10/12 years ago in California! Congratulations to Replacement, LTD! Ordering on the internet is always a gamble but in your case one can indeed do it very confidently! I keep your name in my address book and please keep mine in your customer list because I will order again soon."
K.S., Alpine, NY
"Love your website, very easy to use."
J.D., Menasha, WI
"I am very pleased with this site. I have been able to replace many items in my set, and will continue to lose this system!"
K.C., Stirlingshire, UK
"You have always delivered any item requested, and all my purchases have arrived intact and well packed from the other side of the world."
L.G., Issaquah, WA
"My first experience ordering with Replacements Ltd. was very pleasant. The shipment was executed in a timely manner and intact due to very thorough packing. I have recommended them to several friends who are also looking to complete or replace broken or missing pieces for their collections and will continue to do so in the future."
D.Y., Houston, TX
"The website is designed so well that even I could use it!"
L.T., Mystic, CT
"Love your site! I have been on quite a few sites that are actually horror shows - they are difficult to move around in the site, etc. Your site is immensely satisfying and so easy to use. It appears that the IT guy/gal definitely knew what he/she was doing when the site was developed."
F.M., Westwood, MA
"I shop at your store both in person and on-line. The store is lovely and I thoroughly enjoy browsing among so many beautiful items. Have consistently found the sales folks to be warm and friendly; hospitable and kind; possess a solid knowledge base; and more than a willingness to go above and beyond. Since I discovered Replacements I don't shop any place else."
J.G., Warner, NH
"What a great find! The feature allowing a user to 'tag' an item not currently in your stock and have it raise an alert if you do get it back is wonderful."
B.S., Birmingham, MI
"You're a great resource. Your prices are reasonable too."
J.P., Aberdeen, WA
"I do love your Quick Service and Commitment and find your Reasonably Priced Products in Mint Shape and Packaged in such Protective mailing packaging and Updated Time-Line Tracking mailing Procedures. I have always known exactly when to expect my product to arrive, and I look forward to shopping with you again."
J.J., Spencer, TN
"I have ordered several of my pieces from Replacements and I've been very satisfied."
S.M., Lake Mary, FL
"So glad you're here."
V.H., Buffalo, NY
"It's great to have Replacements without buying a whole set nor garage sale hunting."
N.M., Fairport, NY
"Great service with our previous order!"
R.M., Louisville, KY
"Have already purchased several pieces from you in this pattern. Thanks so much for providing this service!"
A.W., British Columbia, Canada
"Awesome website&thanks for the quick response."
S.L., Pacific Palisades, CA
"Your company is fantastic! So easy to work with your website in locating my china and your order forms. The simple, clear instructions are very appreciated. I am a first time customer, who will continue to use your company in the future, when searching for 'replacements'. Thank you."
L.B., Navarre, FL
"The site is a wonderful find for me as my son has recently broken a few plates in my favorite everyday dinning collection, which I love dearly and now I know that I can easily purchase replacements from your business. The site is very easy to use, well organized and has an enormous selection."
D.R., Suffolk, VA
"Love to stop and browse and shop at your store!!"
B.C., Metamora, IL
"Great doing business with you. You can be assured we will continue ordering from your fine company and I must say it makes Valentine`s Day, Birthday, Anniversary, and Christmas shopping much easier as I know my wife will love your offerings. Thanks again."
N.M., Houston, TX
"Great website-easy to get around!"
M.D., Alturas, CA
"I'm so impressed with your fast service and how well organized you are! 18 days after making my request, I am happily holding a replacement dinner plate to go with my grandmother's china. She had probably purchased her set in the 1940's or 1950's. Thank you!"
J.B., Nova Scotia, Canada
"Each year on our way to Florida, my husband and I look forward to dropping in to the showroom I have always found you to be accommodating and helpful in my purchases. The sales associates are always friendly and willing to help in any way they can. I look forward to visiting you again in the near future."
J.B., Garrettsville, OH
"Loved shopping in your retail outlet"
S.G., Claremont, CA
"Thank you so much for the gallery of Waterford ornaments. I was able to actually see the pieces that I was missing! Great job!!!!"
More Pages of Letters From Our Customers!