Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.T., Southport, NC
"You do a great job in finding older patterns. Thank you!!"
J.J., Baton Rouge, LA
"I just love your website!!! I absolutely love the development of the pattern search which now shows the pictures of the item on the search. That has been a great help to me especially since I am looking for new patterns. And your check out page is great. Unlike other vendors and websites, you put on one page our check out and you ask just for the bare essentials. That is really appreciated!!! All the check-out info on one page. I have always received my merchandise intact and not broken. Thank you."
M.M., Winnepeg, Canada
"Each experience with Replacements, Ltd. has been most positive."
M.O., Bristol, WI
"Love your store, your products, your service, nothing compares!"
H.L., Bristol, UK
"Thank you for this email - and I am absolutely astonished to inform you that this was received this afternoon - I thought Concorde had been grounded!! This is amazing service. It was worth ordering from the US, and I would not hesitate to order from you again. Thank you very much indeed."
G.R., Urbania, IL
"I received the items that I ordered and was very pleased with the way they were packed. Everything was fine and I am so happy that I now have almost completed the set I started so many years ago. Thank you so much."
C.F., Lake Mary, FL
"So glad you exist!"
R.L., Taylor, TX
"I love your store."
D.Z., Tucson, AZ
"Love you guys! I cannot say enough good things about your service. It is amazing. The way you pack fragile items is great too. Have rarely dealt with a business that is all around as competent as yours; others could take a lesson from you and my guess is that the owners really do care about what they do and also they must care about their employees who are the backbone of the operation. When you have a boss who cares, it makes all the difference. Thanks again. I feel better just knowing you are reliable. Reputation is everything."
J.G., Melbourne Beach, FL
"Love this site/source-thanks!"
K.V., Midvale, UT
"You guys are the best!!!"
J.G., Galesburg, IL
"Love your newsletters. Have called and office personnel are very pleasant."
S.M., Johnstown, NY
"I have happily used your site before. You describe your pieces very accurately. Thanks for a great company to shop at over the years!"
F.A., Audubon, NJ
"Bought from you before and am always satisfied."
J.M., Watson, LA
"Have visited your showroom and was very thrilled to have been there. It is so beautiful with all the sparkle and well organized system of displaying, storing and information. I was able to locate items in your store that I had not been able to find anywhere else and the prices were very good. Some of those items were the depression glass pieces that I enjoy collecting and we even located a sort of rare "green Wedgwood" plate that our niece was looking for to add to her collection. Everyone was so happy to serve us."
D.C., Victoria, Australia
"I found this site fantastic. I found what I wanted and the method of ordering was easy to follow. Good job, thanks."
M.H., Jesup, GA
"Very helpful; excellent service. I wish everyone knew how many nice home items can be found at Replacements; if more folks would buy "green" we could all save some money and enjoy the patterns and designs create in years past....if new brides only knew what is available, they would not fret over the new stuff and probably much more for the same amount of money!!!!!"
C.A., Alpharetta, GA
"Love your site!"
K.W., Raleigh, NC
"This site helped me find my china pieces"
D.D., Mill Hall, PA
"Prior dealings have been first rate!"
L.J., Cape Coral, FL
"Replacements is a great reference when trying to identify makers and patterns of china and crystal."
J.G., Gettysburg, PA
S.H., Choctaw, MS
"I have always been pleased with any piece that I have received through Replacements.com."
B.H., Grand Blanc, MI
"I have been pleased with the things I have ordered and the amount of time for delivery."
N.C., Granada Hills, CA
"Your site is awesome!!!"
M.M., Athens, GA
"Your service is outstanding. I appreciate the accuracy and speed of your orders. The items are always in excellent condition. Thank you."
J.H., Palm Beach Gardens, FL
"Great past experience with this company!"
K.C., Killen, AL
"Wonderful website, thank you!"
R.R., Brisbane, Australia
"There are so many pieces I can keep adding to my list. I think you are a great company. I have never been let down , everything always comes in pristine condition and your company is 100 percent reliable."
A.C., Bakersfield, CA
"I love your website!"
J.R., Port St. Lucie, FL
"Love the way you pack your items!"
M.C., Alexandria, VA
"I love Replacements! Customer service and inventory are both excellent. Thank you!"
D.A., Jasper, GA
"This is a wonderful site. Your site gives people hope on replacing what might have been broken or lost. It give them hope that all is not lost. "
A.B., San Antonio, TX
"I used to live in Germany and this is the only website that I have been able to find the collectibles I bought while I was there at a reasonable price. I had some of my things get broken during my move and I thought I would never be able to replace them until I found your website. For this I thank you."
P.R., Lexington, KY
"After a house fire, I was devastated that pieces of my china were broken and the pattern was discontinued. When I found your website and could see the pictures of my pattern I was elated. The pieces needed were shipped promptly and packed so carefully there was no way they could break. I've added pieces of my pattern since then and have always had the same experience. You guys are the greatest!!!"
F.L., New Brunswick, Canada
"Love, love, love you guys."
K.M., Pleasant Garden, NC
"I've been to your store numerous times, every visit is just as fun and interesting as my first. I've taken many people with me on my visits and their reactions have all been so very positive, please continue your life's work."
G.B., Tampa, FL
"I am so thankful I found you. Now, I can add the pieces I am missing to my collection at my own pace, when I have I have a few extra dollars to spend. There is a wonderful sense of reassurance just knowing you are there. I am excited by the idea that you have the ability to find pieces from all over the country. Your service makes this luxury available to me...and as I said, for this I am so thankful I found you."
K.C., New York, NY
"Your company is fantastic! I received my order quickly and when I told you one of the bowls in my shipment was broken, you said you would immediately send out a replacement. It is always a pleasant surprise to find a company with such excellent customer service. I'm telling my friends about you. Thanks!"
D.B., Red House, WV
"Wonderful service reps"
More Pages of Letters From Our Customers!