Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.M., Gothenburg, NE
"I have ordered from you for years. It has greatly added to the enjoyment of our family meals together, and of sharing hospitality in our home. Thank you, Replacements, Ltd."
M.K., Albany, NY
"I love your professionalism, prompt shipment, and excellent packing."
K.L., Everson, PA
"Great site! You can find everything you need in one place."
L.M., Lawrenceburg, KY
"I've ordered before and been very satisfied with my dishes."
W.D., Northridge, CA
"Great service; fabulous website!! Items always arrive safely - well packed and in excellent condition. Happy customer for many years."
A.F., Upton, KY
"Great site!!! Very helpful."
S.G., Fresno, CA
"What an awesome company!!! Thank you in advance!!!!"
N.J., Charlotte, NC
"My china arrived safe and sound. I have never seen anything wrapped so beautifully. I cannot begin to explain how much having this china means to me. It is the pattern I chose for my wedding china, but I never got it. Now my husband and I have been married 37 years, together for 41 years in April 2011. My mother passed away in August 2010 and left an unexpected financial legacy. She herself had longed for Lenox china and received 8 place settings of something she never liked that was given to her by my father's mother's sisters. So for my mother and for myself, I am enjoying this good fortune now. Thank you again for your persistence in contacting me...and for your careful shipment of something that will always mean a great deal to me."
J.B., Oak Forest, IL
"This site rocks!!"
P.J., Deatsville, AL
"Thank you for your continued fine service. I have been a customer for several years now and always look forward to hearing from you. My orders have always been filled promptly and shipped with care, arriving intact each and every time. I like being able to list my needs with you and having you respond by e-mail, keeping me informed of pieces I am looking to finish a collection."
B.K., Aiken, SC
"I've ordered from you for years&what a great company! You have always come through for me when I've needed to replace a broken piece of stoneware or crystal. That's a big stress reliever!"
B.K., Jupitor, FL
D.G., Volga, WV
"I LOVE YOUR SITE! You make it easy to order replacements for damaged, missing pieces, adding on to my own set, or gift giving for someone else. Your site is very easy to use. I especially like knowing about the research department to find maker and pattern information when it is not marked or illegible. Keep up the good work and thank you."
J.W., Corpus Christi, TX
"Love your company! You have rescued me from broken china during holiday celebrations, expanded one set of china when I discovered it was being discontinued, and again, broken pottery during a move. Thank you!"
J.B., Wayne, NJ
J.N., Marco Island, FL
"Great place! I have other patterns registered on your site and I have used it often, and I recommend your site to friends. It's a wonderful place. Your telephone service reps are both kind and helpful. Packing is so well done that even the most delicate piece arrives quickly and in perfect condition...thanks for being there!"
M.T., Pittsboro, NC
"Great web site!"
S.D., Knoxville, TN
"Appreciate your service"
M.G., Orlando, FL
"Very pleased with the quality of the dishes I ordered recently. I might also add that the dishes arrived in a timely fashion and that I will definitely be ordering again."
L.Y., Hyattsville, MD
"This is a wonderful company! I've ordered from Replacements for decades now. Not only have I been able to add to my paternal grandmother's beautiful (and rather rare) silver pattern and my maternal grandmother's Wedgwood, but I have also learned a great deal from trolling the website. Who knew there was such a thing as a piccalilli spoon?!"
C.B., Fort Myers, FL
"LOVE YOUR SERVICE! I have used it repeatedly to purchase for myself and many relatives. A serving piece to accompany a loved one's china or sterling service makes a wonderful Christmas or birthday gift. I also use your service for my estate liquidation business."
D.D., Clearwater, FL
"Love, love, love your company! I have been able to add to and start new pattern collections and have directed several of my friends and family on to your web site. I am a very happy customer. The items I have ordered arrive in perfect condition and your customer service is unsurpassed. I like to check in from time to time to see what's new. I was fortunate to visit your showroom a couple of years ago and was completely awed! I have suggested to my friends they should not pass up the experience. Your showroom is fabulous. I loved viewing all the unusual pieces as well as the historical china patterns."
J.W., Ontario, Canada
L.P., Joliet, IL
"Love your site!"
S.M., Chicago, IL
D.S., Fairfax, VA
"Nicely designed site-able to find things quickly."
M.M., Dayton, NV
"You provide a much needed service. Sometimes a small dish, or plate gets broken or lost and the piece had special memories for you. With the option of a replacement from Replacements.com., you have recovered a memory which would have been gone forever. "
B.E., Bean Station, TN
"I love Replacements! I have visited your facility and was totally fascinated and enjoyed every minute I was there - what an awesome experience!!!!"
L.A., Hackensack, NJ
B.B., Hartford, WI
"I love Replacements. I think it is an excellent way to replace the irreplaceable."
E.N., Leesburg, FL
"I searched flea markets, antique shops, etc. to find my china pattern. Always going away empty handed. One day a friend told me to check out Replacements, Ltd. I did and I was in awe. Plates, cups, saucers, platters, you name it, they had it. To make it even better, once I was on the site, I found my crystal pattern. I inherited the crystal stemware set that was my Mothers wedding gift from the 1940's. I had broken 1 wine glass and my heart, during a move. Never thought I would be able to replace it. I not only replaced it but purchased a few other pieces. I Love this company! Thanks for being there!"
D.L., Chicago, IL
"I've been overwhelmed by your quality of service. "I wish I had known of Replacements, Inc., two years ago. I was replacing my stolen sterling silver by bits and pieces through E-Bay, the money and time saved had I replaced it all directly from you".
V.B., Wayzata, MN
"You have an excellent company and website!"
R.P., Grand Forks, ND
"I was amazed when I toured your facility a few years ago! What an experience!"
D.C., Corona, CA
"Love your service!!"
B.B., Little Rock, AR
"I really mean it when I say "Thank you for being in existence!" Replacements.com has helped me fill a gap in our collection of Wallace silver-plated sleigh bell ornaments, and we are grateful. Thanks Replacements.com!"
E.M., Naperville, IL
"Very good customer service."
G.A., Essex, UK
"We bought some of this particular china in the UK thinking we would add to it easily and it has proved to be very difficult to find additional pieces . When we discovered your web-site only to find that not only did you have some available but that you also offered a facility to ask for more(i.e. a finding service) we were very pleased. It was also gratifying to know our existing pieces are obviously worth a lot more than we paid originally."
K.A., Alton, NH
"Love your inventory! I want you to know that I have been able to add many pieces to my Mother's china patterns from your wonderful selections. Thank you for having such a dependable company!"
MJB, Ontario, Canada
"We have just returned from the U.S. where we visited my daughter, her husband and three daughters. I gave our six year old granddaughter five of the "Field Puppies" collector plates. She was thrilled with them, and now I have Replacements.com looking for the last three of this series. The oldest sister already has her collection, and I will now have to decide what the youngest sister will get and have been checking out your site again. I also came across the section where you have your employees with stories about their pets . I thoroughly enjoyed this part of your site. What a great idea!"
More Pages of Letters From Our Customers!