Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.I., Medford, NJ
"Just wanted to says thanks for your help in getting replacements for our broken dishes. We received the order today. Everything was packed very professionally. The dishes match our set perfectly, and the quality was excellent. I appreciate working with you and will use you again the future."
J.E., Fort Mill, SC
"I wanted to take just a couple minutes to share something from the holidays. I received a package which I thought was a backpack for my son. I didn't check the address because in my mind I just knew that due to the weight and size of the package that it was that backpack. While walking out the door of my office (where it was delivered) I struggled to get the package to my car while carrying far too many other items in my arms. I dropped the package at least 3 times before getting into my vehicle and driving home. When arriving at home, I again struggled with too many items and decided on the lazy man's approach instead of making multiple trips to the house. Again - I dropped the package and decided that instead of trying to carry it there would be no harm in kicking that package all the way up the sidewalk and into the house - which I did. Just so that you get the picture - I was kicking it pretty good and a couple times the box actually rolled over (if you've ever seen Jim Carrey in the movie Pet Detective - you might get the picture). Once inside the house - I opened up the box to find .... It was my order from Replacements Inc. China plates ordered for my wife for Christmas. Wow - that was a sinking feeling in my stomach. Upon inspection, I was amazed that the plates were all in tact - safe and sound after my heavy abuse. All I can say is thanks for a great packing system and a great job by your folks getting my stuff here safe and sound. Next time however, I think I'll try to give it a little gentler ride."
E.S., Surprise, AZ
"My husband was given his parents "wedding" china after his mother passed away several years ago. Over the years several pieces have broken and it would break his heart every time. I finally decided that someone out there had to have these pieces even if one or two. Low and behold I ran across you all. After trying to decipher what brand china these are, you all had them...IN STOCK even! I ordered one piece to make sure they matched and my husband was almost brought to tears as they were an exact match. So I am very grateful to have stumbled across Replacements.com. Thank you so very much."
K.L., Thayer, MO
"Received first shipment, it is beautiful!!!!"
K.R., Sault Ste Marie, MI
B.D., Honolulu, HI
"I love your service!"
P.H., Queensland, Australia
"I have previously ordered pieces of this pattern and am extremely happy with the service I received."
D.H., Fort Myers, FL
"Dealt with you before with good results-thanks!"
R.K., Lexington, KY
"Thanks for good service."
Y.T., Gonzales, LA
"I was so tickled that I could still find my china pattern and am able to add to it. I would be more than happy to tell anybody, if they have broken, misplaced or would just like to add to their china pattern to go on your website. They would not be disappointed and it's worth the time."
J.M., Gretna, LA
"Used you in the past. Good experiences."
P.P., Sacramento, CA
"I was really impressed with the care you use in packing and shipping."
R.R., Quebec, Canada
"Nice place to find many things."
E.H., Plymouth, MI
"I have ordered from Replacements.com and was very satisfied. I am hoping to order from them again, when my other flatware pieces become available. I placed my order over the phone and the customer service representative who I spoke with was very courteous. I was kept apprised of when my order was shipped and when I should expect it's arrival. It was a good experience."
C.U., San Marino, CA
"Love your company"
M.R., Manchester, MA
"I have ordered replacement dishes from you and was very satisfied!"
B.E., Chattanooga, TN
"I have ordered so many things from your wonderful company and have always been pleased. Keep up the good work!"
O.C., Victorville, CA
"Your expedience is to be applauded."
P.F., Elkridge, MD
"Your site is great. It provided me the opportunity to research this lovely crystal to locate its pattern name."
D.M., Manhattan, KS
"I always have success with your company."
A.M.C., Sacramento, CA
"Looks like this is a great website! I am excited to complete my china collection through this website! Thank you!"
C.T., Mason, MI
"Excellent service that you provide."
D.H., Fort Worth, TX
"Excellent resource-thank you!"
P.A., La Canada Flintridge, CA
"I have ordered before, you are wonderful!"
E.B., Fremont, CA
"Recently ordered hard to find Christmas ornaments and was pleased with the service."
D.S., Charlotte, NC
"Love you guys!!!!!"
J.B., Portland, OR
"I haven't visited your site in a long time. It's good to be back. Whenever I need something special, high quality and 'hard to find' I know you'll work to fill my search. Thanks."
H.D., Chevy Chase, MD
"Great web site!"
J.B., Lancaster, VA
"I have shopped with you for years and have always been pleased."
J.S., Cedar Rapids, IA
"I can't tell you how delighted I was to find my grandmother's obscure pattern listed on your website! I have scoured the internet for this pattern for several years because it has sentimental value, and lo and behold...there it is on Replacements.com. You do a fabulous job of cataloging and cross-referencing your extensive array of merchandise. Keep up the good work...I also found my mother's Haviland pattern and her silver pattern...I'm so excited, I could jump for joy...nice work, Replacements.com!"
P.C., Montegut, LA
"Very fast delivery. I was very pleased with the services that you provide, and have already recommended your site to friends and relatives."
J.N., Van Nuys, CA
"Your service is the best! Thank you. I appreciate the careful packaging that is done to ensure that fragile items make it through all the jostling of shipping across the country. I am really impressed."
J.M., Edmonds, WA
"Good service in the past. I always recommend you to others."
E.M., Aston, PA
"Gorgeous, more than impressive."
S.M., Palm Beach, FL
"You never let me down!"
C.B., Salem, OR
"It's so nice to have a place to search for these pieces of china all in one place. The dishes have sentimental value and to be able to complete a set is often priceless. Thank you for being there."
D.G., Preston, MS
B.H., Sparta, TN
"I have ordered form you many times and am very happy with your company. I always get what I order in just a short time. I enjoy doing business with your company."
D.V., Nova Scotia, Canada
"Wonderful service; thorough and extremely helpful."
B.K., Ripley, TN
"Replacements has helped me complete my china pattern sent from Italy. I had waited for years and did not know I COULD replace the pieces I needed. Replacements solved my problem and left me with a satisfied mind."
More Pages of Letters From Our Customers!