Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.P., Sacramento, CA
"I was really impressed with the care you use in packing and shipping."
R.R., Quebec, Canada
"Nice place to find many things."
E.H., Plymouth, MI
"I have ordered from Replacements.com and was very satisfied. I am hoping to order from them again, when my other flatware pieces become available. I placed my order over the phone and the customer service representative who I spoke with was very courteous. I was kept apprised of when my order was shipped and when I should expect it's arrival. It was a good experience."
C.U., San Marino, CA
"Love your company"
M.R., Manchester, MA
"I have ordered replacement dishes from you and was very satisfied!"
B.E., Chattanooga, TN
"I have ordered so many things from your wonderful company and have always been pleased. Keep up the good work!"
O.C., Victorville, CA
"Your expedience is to be applauded."
P.F., Elkridge, MD
"Your site is great. It provided me the opportunity to research this lovely crystal to locate its pattern name."
D.M., Manhattan, KS
"I always have success with your company."
A.M.C., Sacramento, CA
"Looks like this is a great website! I am excited to complete my china collection through this website! Thank you!"
C.T., Mason, MI
"Excellent service that you provide."
D.H., Fort Worth, TX
"Excellent resource-thank you!"
P.A., La Canada Flintridge, CA
"I have ordered before, you are wonderful!"
E.B., Fremont, CA
"Recently ordered hard to find Christmas ornaments and was pleased with the service."
D.S., Charlotte, NC
"Love you guys!!!!!"
J.B., Portland, OR
"I haven't visited your site in a long time. It's good to be back. Whenever I need something special, high quality and 'hard to find' I know you'll work to fill my search. Thanks."
H.D., Chevy Chase, MD
"Great web site!"
J.B., Lancaster, VA
"I have shopped with you for years and have always been pleased."
J.S., Cedar Rapids, IA
"I can't tell you how delighted I was to find my grandmother's obscure pattern listed on your website! I have scoured the internet for this pattern for several years because it has sentimental value, and lo and behold...there it is on Replacements.com. You do a fabulous job of cataloging and cross-referencing your extensive array of merchandise. Keep up the good work...I also found my mother's Haviland pattern and her silver pattern...I'm so excited, I could jump for joy...nice work, Replacements.com!"
P.C., Montegut, LA
"Very fast delivery. I was very pleased with the services that you provide, and have already recommended your site to friends and relatives."
J.N., Van Nuys, CA
"Your service is the best! Thank you. I appreciate the careful packaging that is done to ensure that fragile items make it through all the jostling of shipping across the country. I am really impressed."
J.M., Edmonds, WA
"Good service in the past. I always recommend you to others."
E.M., Aston, PA
"Gorgeous, more than impressive."
S.M., Palm Beach, FL
"You never let me down!"
C.B., Salem, OR
"It's so nice to have a place to search for these pieces of china all in one place. The dishes have sentimental value and to be able to complete a set is often priceless. Thank you for being there."
D.G., Preston, MS
B.H., Sparta, TN
"I have ordered form you many times and am very happy with your company. I always get what I order in just a short time. I enjoy doing business with your company."
D.V., Nova Scotia, Canada
"Wonderful service; thorough and extremely helpful."
B.K., Ripley, TN
"Replacements has helped me complete my china pattern sent from Italy. I had waited for years and did not know I COULD replace the pieces I needed. Replacements solved my problem and left me with a satisfied mind."
T.G., Lake Charles, LA
"Have used your service for years!"
L.S., New York, NY
"I love your company!"
L.M., Thunder Bay, ON
E.B., Florissant, MO
"Thank you for your service!!! Your web site is OUTSTANDING! If one cannot find what they are looking for on Replacement Ltd., that's it! No need to search further. Happy New Year!"
B.M., Columbia, SC
"Great store and service. I have gotten sterling, etc. in the past and am delighted with your mail service and detailed comments as to condition of items."
D.G., Hughesville, MD
"Thanks for being a great source for finding things! When I need replacement items, the first resource on my list is Replacements.com."
L.R., Clarksville, TN
"Thank you so much - I will certainly use you again and tell anybody that needs a replacement piece to use your website."
L.C.R., Spokane, WA
"While in waiting mode for my replacement piece, you have sent emails letting me know of the progress in finding my request. You carry multiple brand names and patterns which are arranged in an orderly manner. It is easy to navigate around your screens to find exactly what I am looking for. And last, I didn't think I would ever find the exact pieces since you indicated to me it was of hotel quality - but you persisted and found many of my pieces. I was overjoyed when you let me know you found them. Thanks again for your diligence in seeking them out! "
K.L., Geneso, IL
"Love your website and outstanding customer service!"
P.G., Hampshire, UK
"May I please add my praises for your excellent service. The two plates arrived today 29th December after an order on 24th December. In between we have had Christmas, snow and fog in the UK, to say nothing of the worst blizzard in 100 years along the East Coast of the USA. The condition was excellent, only minor utensil marks in the centre, which you have to shine a light along to see, better than I expected. The packaging was most professional and well thought out to avoid any damage. I know this is what you do, but you do it very well."
A.Z., Dallas, TX
"I purchased 4 place settings of dinnerware in the 70s on a closeout sale. Little did I realize at the time it was being discontinued and I would not be able to buy any more of it again. But then I found Replacements and was able to complete my service for 8. It's a pleasure to know that a service like this is available. YOU'RE DOING A GREAT JOB - THANK YOU!"
More Pages of Letters From Our Customers!