Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.W., Venice, CA
"Great, helpful site, easy to navigate."
B.H., Malverne, NY
"The people who answer your 1-800 number when I place an order are all terrific!!! They're friendly--helpful---and knowledgeable, Really a pleasure to call rather than to order on website!! Having the Research department is a stroke of genius. I cant tell you how many patterns Ive sent pictures of and your wonderful experts have identified the pattern name and the manufacturer and I was able to purchase them."
N.G., Modesto, CA
"I appreciate that you are a source to hunt down items for me."
D.K., Clovis, CA
"I wish I had found this site when I first started trying to replace and add to my place settings. It's very nice I wouldn't hesitate to visit again, especially since your product would be new, and less for shipping charges on larger orders."
W.W., Sherman Oaks, CA
"Love your site. Prices are reasonable and you have a great selection. I have a full set of Denby dinnerware that was a wedding gift. The pattern has long since been discontinued and because we use it everyday there are inevitable breakages. Thank you for helping me keep my favorite dinnerware collection complete."
K.R., Newport, RI
"I very much appreciate this service."
M.K., Bruce Township, MI
"I was referred to 'Replacements, Ltd.' through the official Denby website. I couldn't be more pleased with my purchase through your company. Your website was detailed and organized - easy to use. I was impressed with your customer service representative and the convenience of your business hours. Thank you for offering this valuable service."
J.H., Hutto, TX
"Love your website!"
M.P., Raleigh, NC
"Salespeople were very helpful. I was able to order some items by phone, then go to the store and they were ready to pick up. Then I saw more items I wanted as I wandered in the store and the salesperson retrieved those items, in boxes for some, and I was able to examine all items to be sure they were in the condition I expected. All was done quickly and efficiently and all items were wrapped to deter breakage on the trip home, at no additional cost to me. Thank you!!"
C.C., Brownsburg, IN
"Have ordered a replacement item in the past and was very satisfied. The service was quick, the replacement item was very well packaged and I was very pleased with my purchase!"
H.S., Wyandotte, MI
"I've been very satisfied with the items I have already purchased."
L.S., LaFayette, LA
"Enjoyed the tour and shopping experience. Have ordered from Replacements in the past and recently was able to visit again, all personnel were very friendly and helpful on the telephone and in the store! Will definitely visit again and will highly recommend Replacements just as I have in the past. A wonderful place!!!!"
T.H., Bluffton, SC
"Love your site"
J.R., Knoxville, TN
"Love this company and employees."
J.M., Chaleston, WV
"Your representatives are always very helpful and friendly when I call to place an order. The merchandise that I order has always been exactly what I expected it to be when I placed the order. I have also visited your retail location in Greensboro and have always been treated like a valued customer."
E.R., Rochelle, IL
"Every time I have called in to your company, your representatives have been extremely courteous and have always helped me. I have been very very satisfied with your company. You should be proud of your employees!"
K.L., Spring, TX
D.H., Entiat, WA
"So much easier than using the many different sellers on eBay! Thank you!"
B.N., Irving, TX
"Love your site!!"
L.G., Aurora, CO
"The customer service rep sent me a list of all the pieces available in my pattern and told me your company would let me know if and when more pieces became available. I very much appreciate that. Thank you for your wonderful service."
J.L., Charlottesville, VA
"I was extremely pleased with the service I received on placing my order. The man I spoke to was very pleasant and efficient and the process was quite simple. I also received my order sooner than expected which was a nice surprise. It arrived safely with no damage. I look forward to doing more business with Replacements Ltd. in the future. Thank you for a great shopping experience."
B.C., Lynchburg, VA
"I always enjoy my visits to Replacements. Thanks so much for such a wonderful experience!"
A.B., Apo, AE
"Great service! Thanks so much."
H.W., Gautier, MS
"Love your site!"
F.W., Canyon Lake, TX
"Great job in matching a 40 year old silverware pattern. My wife is ecstatic. Thanks to all."
G.S., Rochester, NY
"I was very happy with your customer service and my plates. I would recommend you to my friends and certainly use your company again should the need arise."
J.M., Northbrook, IL
"Keep up the great work!"
T.W., Selma, CA
"Have been very pleased with all my previous orders."
K.R., Sunderland, MA
"I loved the place when I visited and purchased 2 of my dinner plates."
C.S., Raleigh, NC
"I love Replacements. Awesome!"
F.A., Ontario, Canada
L.W., Fayetteville, AR
"I have shopped with you 3 times now and am certain to shop with you again. Im glad I found you on the internet. The Dansk BLT dishware was the first dish I purchased when I move away from home. I am replacing them again, its some forty years later now. They are as handsome today as they were when I first bought them. I also replaced lost and broken pieces from the Noritake Colorwave-Graphite collection. Thank you for your website."
C.M., Hubert NC
"Have been doing business with you for years, and am never disappointed with purchases and customer services. Thank you!"
C.C., Murfreesboro, TN
"This service is wonderful. I can add to china, crystal and silver even though all my patterns are 50 to 80 years old."
S.E., Bellaire, TX
"I have always had excellent service from friendly staff at Replacements, and I often recommend your company."
P.R., Cedar Rapids, IA
"Very pleased with purchases over many years."
G.D., Adelaide, South Australia
"We think you're terrific."
J.R., Pontiac, IL
"Wouldnt think of shopping anywhere else! Looking forward to adding to my collection soon."
M.F., Austin, TX
"Your selection amazes me. I love Replacements website. It is the definitive source for china, crystal and flatware."
J.H., Austin, TX
"Your web site is easy to navigate and to use. Thank you."
More Pages of Letters From Our Customers!