Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.D., Oxford, PA
"I have been trying to find replacement pieces (for years) to match a set of dishes that belonged to my husbands grandmother. They weren't expensive then, but now cost much more to replace, and are very hard to find. Replacements.com not only found the pieces, but shipped them very quickly, and my mother-in-law was very impressed that I was able to use the dishes for our family holiday meal! She knew I didn't have enough pieces for the whole family, and was surprised when-all of a sudden- I did! So "Thank You" Replacements.com for saving the day!"
K.B., Oxford, GA
"When I need something - my first thought is Replacements - Love you guys!"
B.K., Sacramento, CA
"Your company is a happy combination of quality retail-merchant and a sort of public service. Having made a number of purchases over the years, I have always been pleased with what I received. And where else could one possibly find something like Rosenthal sherry glasses to complete a set purchased in Germany in the 1980's? That's value!"
M.O., Little Rock, AR
"I appreciate your service. I tell people I know about your website. It's nice to know I can go to you to look for pieces that complete sets I cherish."
J.J., Houston, TX
"Love the site and the service!"
K.J., Linwood, NJ
"Honestly I love your site, love the china I have purchased from you and am hoping you are able to find more dinner ware plates. I would never buy china from any other site as I trust yours to be real and not fake. That means a lot to me."
B.H., Ontario, Canada
"I appreciate all the hard work that Replacements does. I use Replacements as a reference and it has helped me find many china and crystal pieces and their names."
B.S., Nashville, TN
"I'm so impressed with the diversity of your workplace and the items I order always are the best quality and best prices."
L.H., Mill Valley, CA
"I love you guys!!"
K.M., Poquoson, VA
"I have been with this company for years and you have always been able to find what I need."
H.C., Nova Scotia, Canada
"Thank you for what you do. I love my Denby Midnight and was very sorry to see it had been discontinued and even sorrier when my husband dropped a dinner plate!! So you can imagine my delight to find it on your site."
D.W., Conyers, GA
J.A., North Augusta, SC
"I love browsing your products. When I don't have anything else to do at home I spend hours! I love the rare pieces that I have gotten for very reasonable prices. A Nymphenburg or Dresden pattern is not easy to find anywhere, not even in Europe!"
P.T., Santa Rosa, CA
J.M., Seneca, SC
"Easy to navigate site-thanks"
S.R., Bella Vista, AR
"Love your site."
E.W., Hillsborough, NJ
"I have ordered from you several times before and have been totally pleased!!! Happy Thanksgiving!"
J.C., Memphis, TN
"I have ordered from Replacements.com before and have been very satisfied with your company finding my china pattern, and the customer service."
N.H., Tybee Island, GA
"I am glad you exist. Having a real voice is wonderful customer service. Being able to find difficult replacements is a wind-fall."
J.H., Virginia Beach, VA
"Received my first place setting today, it is beautiful. I'll order more when possible, and give the list to my family for gifts. Not only is your service fast, but your prices are lower than your competitors, and you have more in-stock inventory than any other website I visited."
A.L., Chino Valley, AZ
"I love everything about your site and company! I have filled one china pattern and am now working on another for our daughter. Your site is honest in the quality of the products and I love the fact they will look for items if you don't have them!! Thank you!!"
K.R., Mesa, AZ
"Your site has been very helpful in identifying several patterns over the years. It is helpful, informative and educational. It's like the Grand Central Station of those things beautiful."
L.R., Monument, CO
"I have worked with Replacements for years and have visited their showroom. I have completed sets of Waterford, Lenox and other sets of crystal and china. They are a fine company with a quality product. Just this past week in Charleston, I saw two pieces of sterling that would complete my set; however, I knew that Replacements would be more reasonable and would ensure that I was satisfied when I complete my set with them. They are trustworthy and work to find anything for their customers, no matter how rare. No one else provides the services that Replacements does--and no one could "replace" them (sorry:)"
C.M., Rochester, NY
"I am an inveterate dish collector, beginning at age 16 when I inherited some of my grandmother's Fostoria. Now, 55 years later, I still haunt antique stores. When I find a teapot I like, and two matching cups, I buy it, knowing that Replacements will be there to round out matching pieces. Thank you for always being there!"
S.Y., Woodstock, NH
"I have used Replacements, Ltd. for years and think your service is great."
B.H., Phoenix, AZ
"Impressed with your selections and service."
G.M., Wyoming, RI
"I have purchased some Corningware pieces and have been satisfied with working with you and your staff. Very helpful."
C.B., Alexandria, VA
"So happy you exist!"
M.F., Florence, AL
"Love your site and ease of use."
K.C., Kingsport, TN
"You have a one of a kind business that I know of, and I'm so glad someone thought of it!"
P.H., Raleigh, NC
"Always a wonderful experience with Replacements."
S.N., Dodgeville, WI
"Have used your service often: love it!"
S.G., Watertown, NY
"You guys are great!"
S.A., Hansboro, ND
"This is such a GREAT WEBSITE, that I have all of my friends using it to find what they have been looking for!!"
J.B., Grayson, GA
"I have experienced your outstanding customer service in your showroom location in Greensboro, NC and by phone and email. You are what retail is supposed to be....thoughtful, caring and willing to go the extra effort to assist a customer no matter the value of the purchase. You fill a unique niche and you are much needed. Much more could be said about your brand of customer service. Superb."
S.E., Melrose, FL
"One of the best companies that I've ever dealt with. Thank you!"
B.B., Hartford, WI
"I love your business. Thanks for finding some very hard to find items for me. I appreciate what you do!"
G.Z., Niles, MI
"Nice site, I had no idea how many items you have for both my silver set and my dinnerware. I will definitely keep you in mind when I order. The prices are very competitive too."
T.S., Martinez, GA
"Very useful site"
C.L., Erie, CO
"I have found Replacements.com very helpful, immediately responsive with information, and very educational about china and silver. I love this resource."
More Pages of Letters From Our Customers!