Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.M., Saratoga Springs, NY
"I have been ordering for years and am very happy with your service."
D.S., Cypress, TX
"My husband and I have ordered several times from you. Your customer service is excellent -- my husband was amazed that in this day and age he actually got a live person on the phone who could answer questions! Thank you for your service!"
J.H., San Leandro, CA
"Thank you for my order of Affection silverplate pieces. All arrived yesterday nicely wrapped. Your service has been very user friendly. You have my business and recommendation. Thank you very much."
L.K., Carmel, CA
"I've been very impressed by your service so far and I've been a customer for several years!"
P.K., Fairborn, OH
"Thank you so much for providing this service. So many of our family's favorite stainless flatware has been lost over the years that I have been buying newer sets or pieces. I didn't know the lost pieces could be replaced until I found your site on a web search. I will now be able to pass on a complete set of flatware to my children. Again, thank you so very much for providing this invaluable service!!"
F.B., Ontario, Canada
"I've already experienced your excellent service. I heard about your company through a friend who collects china. My wife inherited some Johnson Brothers china, Blue Nordic, from her grandmother. It was an incomplete set. You gave me the opportunity to build on what we already had and to say you were able to add to the sentimental value would be an understatement. I highly recommend Replacements.com to anyone wishing to complete or add to their collectibles."
K.P., Ontario, Canada
"This looks like a great site and I'm happy to know you're out there!"
N.F., Boyertown, PA
"Ordered china years ago-great service!"
G.S., Saskatchewan, Canada
"This is a most helpful service. Thank you!"
J.N., Little Rock, AR
"You guys absolutely rock!! I didn't think we'd ever replace our broken Mikasa wine goblet. I had no idea what pattern it was. I love how you identified it by the picture I sent. Thank you!!"
A.T., Springfield, PA
"Your site has allowed my family to purchase missing pieces to two of my mother's china patterns that was handed down to her. You've provided a priceless service that we are very grateful for, because otherwise the sets would have remained incomplete. Also, I feel so comfortable and confident in your trustworthiness and quality as a merchant that I even registered for my china pattern for my upcoming wedding on your site. I found an older pattern that was exactly what I wanted. I would recommend replacements.com to anyone and everyone! Thank you for what you do! It must be so fun too!"
R.K., Delphi, India
"You are doing an amazing service!"
M.M., Sydney, Australia
"Thank you for another impressive order delivery from your company. I love dealing with you! My gorgeous two plates arrived in Sydney, Oz today and are in perfect condition. Thank you for your commitment to excellence in service and packaging."
R.M, Ontario, Canada
"My last order was packed beautifully. Your service and communication are top notch, as well as to mention the care in packing and prompt shipping of my order."
S.D., Altus, OK
"You have always been the best at finding things!!!! I am a very pleased returning customer. Thank you for taking a personal and genuine interest in your customers. I have recommended your services many times to friends. As I said, you are the BEST!!!"
B.B., Ontario, Canada
"I've just received 17 pieces of my set. I received it in excellent condition and quite promptly."
M.B., Avalon, Australia
"Thank you for your efficiency!"
B.B., Ontario, Canada
"I just received 17 pieces of my set in excellent condition, and quite promptly. I have informed Replacements Ltd. that I am still looking for some pieces that are not currently available, and if they are able to find them, I will have no hesitation in placing another order. It means a lot to me to be able to still use my parents' good set of dishes, which have been in our family for over 60 years. Replacements Ltd. has helped me to do this."
R.V., Brisbane, Australia
"Easy to navigate website. I would also add that you provide a fantastic service for those of us wanting to find elusive replacements for our lost and broken treasures."
B.L., Chicago, IL
"Thanks for providing this service!"
M.G., Matthews, NC
"I have ordered quite a few pieces from your company. All the estate pieces I havepurchasedlook brand new! Dealing with your company is an absolute pleasure. Your representatives have been most helpfuland courteous when I have called, andI can count on prompt delivery of my orders. Replacements, Ltd. is my favorite shopping place. You guys are terrific! Thanks!"
P.I., Medford, NJ
"Just wanted to says thanks for your help in getting replacements for our broken dishes. We received the order today. Everything was packed very professionally. The dishes match our set perfectly, and the quality was excellent. I appreciate working with you and will use you again the future."
J.E., Fort Mill, SC
"I wanted to take just a couple minutes to share something from the holidays. I received a package which I thought was a backpack for my son. I didn't check the address because in my mind I just knew that due to the weight and size of the package that it was that backpack. While walking out the door of my office (where it was delivered) I struggled to get the package to my car while carrying far too many other items in my arms. I dropped the package at least 3 times before getting into my vehicle and driving home. When arriving at home, I again struggled with too many items and decided on the lazy man's approach instead of making multiple trips to the house. Again - I dropped the package and decided that instead of trying to carry it there would be no harm in kicking that package all the way up the sidewalk and into the house - which I did. Just so that you get the picture - I was kicking it pretty good and a couple times the box actually rolled over (if you've ever seen Jim Carrey in the movie Pet Detective - you might get the picture). Once inside the house - I opened up the box to find .... It was my order from Replacements Inc. China plates ordered for my wife for Christmas. Wow - that was a sinking feeling in my stomach. Upon inspection, I was amazed that the plates were all in tact - safe and sound after my heavy abuse. All I can say is thanks for a great packing system and a great job by your folks getting my stuff here safe and sound. Next time however, I think I'll try to give it a little gentler ride."
E.S., Surprise, AZ
"My husband was given his parents "wedding" china after his mother passed away several years ago. Over the years several pieces have broken and it would break his heart every time. I finally decided that someone out there had to have these pieces even if one or two. Low and behold I ran across you all. After trying to decipher what brand china these are, you all had them...IN STOCK even! I ordered one piece to make sure they matched and my husband was almost brought to tears as they were an exact match. So I am very grateful to have stumbled across Replacements.com. Thank you so very much."
K.L., Thayer, MO
"Received first shipment, it is beautiful!!!!"
K.R., Sault Ste Marie, MI
B.D., Honolulu, HI
"I love your service!"
P.H., Queensland, Australia
"I have previously ordered pieces of this pattern and am extremely happy with the service I received."
D.H., Fort Myers, FL
"Dealt with you before with good results-thanks!"
R.K., Lexington, KY
"Thanks for good service."
Y.T., Gonzales, LA
"I was so tickled that I could still find my china pattern and am able to add to it. I would be more than happy to tell anybody, if they have broken, misplaced or would just like to add to their china pattern to go on your website. They would not be disappointed and it's worth the time."
J.M., Gretna, LA
"Used you in the past. Good experiences."
P.P., Sacramento, CA
"I was really impressed with the care you use in packing and shipping."
R.R., Quebec, Canada
"Nice place to find many things."
E.H., Plymouth, MI
"I have ordered from Replacements.com and was very satisfied. I am hoping to order from them again, when my other flatware pieces become available. I placed my order over the phone and the customer service representative who I spoke with was very courteous. I was kept apprised of when my order was shipped and when I should expect it's arrival. It was a good experience."
C.U., San Marino, CA
"Love your company"
M.R., Manchester, MA
"I have ordered replacement dishes from you and was very satisfied!"
B.E., Chattanooga, TN
"I have ordered so many things from your wonderful company and have always been pleased. Keep up the good work!"
O.C., Victorville, CA
"Your expedience is to be applauded."
P.F., Elkridge, MD
"Your site is great. It provided me the opportunity to research this lovely crystal to locate its pattern name."
More Pages of Letters From Our Customers!