Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.M., Brookline, MA
"Great company! Replacements has been great to deal with whether it's on the phone, online, or by mail."
D.G., Waynesville, NC
C.D., Fremont, MI
"This is a great site!"
M.P., Blaine, WA
"What a fabulous site and resource!"
P.K., Los Angeles, CA
"This is a necessary service for anyone who wants/needs to maintain cherished family heirlooms in usable quantities. You're a very reliable source, and one that's really necessary."
S.R., Lawrenceville, NJ
C.C., St. Louis, MO
"Wonderful website-super easy to use. It made it easy for me to locate the items I was looking for without wasting my time scrolling through countless pages."
J.G., West Danville, VT
"What a wonderful service. Recycling at its best!"
D.P., North Haven, CT
"I love this site. I am able to add to a very old and sentimental set."
D.C., Temple City, CA
"Excellent web site!"
B.G., Tucker, GA
"You are such a great source. Been to your warehouse once and what a treat. Thanks for what you do."
J.B., Marietta, GA
"Done some business with Replacements for years. Always been a pleasure."
D.B., Milwaukee, WI
"I ordered the plates and cups, they were delivered perfectly. Very nice!!!!"
J.K., Jacksonville, AL
"Your service is excellent."
E.B., Chesterfield, MO
"Keep up the good work. I no longer panic when I hear something break!!!"
J.S., Woodlawn, VA
"I really do love Replacements.com. I've been able to buy complementary pieces for my everyday flatware pattern, which is no longer produced, and also for my sterling silver flatware. Your prices are reasonable and the service impeccable."
C.R., Lynchburg, VA
"Your Replacements newsletter is great and most informative."
E.N., Nisswa, MN
"Like your format a lot. Certainly, a lot of websites seem designed more to please the creator and leave us as a potential customer wondering around looking for simple direction."
G.B., Portland, OR
"Excellent service; I've bought many pieces before."
P.O., El Paso, TX
"Excellent service! I love your site!"
P.P., Hamburg, NJ
"Great website for out of stock items."
G.S., Oak Brook, IL
"You folks are very professional"
K.M., Monroe, CT
"I have used Replacements Ltd. for years. I find the items are always of high quality as if they were never used and quite honestly have never found imperfections in any pieces market as such. It gives me comfort to know that if I break an item from my original china or other sets that most likely I will find it here. I highly recommend this service to everyone as I have also had many friends use it successfully as well. Thank you for such a fine service for those of us who love our china."
S.B., Clancy, MT
"Yes I do love your company and your service. In a world that is driven by profit making it is nice to see that a big company like Replacements remembers to show customer appreciation in every detail and most of all in the way you deal with customers. It is also wonderful to see how you show understanding that these porcelain dishes have personal value to us customers and that you make every effort to help people complete their collection or sets that they cherish for different reasons. You also take time to answer every e-mail. Truly quality service of the highest order! Thank you for being a good example to other companies, and thank you for being here for us customers!"
M.T., Jacksonville, AR
"I've used Replacements, Ltd. for years and have always been pleased with the products and efficiency."
J.J., Lake Oswego, OR
"Thanks for providing a great service."
J.B., Sydney, Australia
"Your site is excellent and I'm sure I will be visiting it again in the future."
P.H., Columbus, OH
D.U., Duluth, GA
"Your people are knowledgeable and helpful, even on the phone. After years of ordering from you we finally drove up there several years ago and found the store to be exceptional. Keep up the good work."
S.K., Boyd, TX
"I've ordered from you before and the service was fantastic! Love that your dogs come to work with you too."
N.B., Columbia, SC
"I've found your company before and was very pleased you found replacement pieces for me. I have also been to your great store."
C.T., Berlin, CT
"I was searching for and collecting Waterford Crystal, both colored and clear and your site fully satisfied my love of the Hungarian made Cut Colored Waterford Crystal. I bought several colors in both the Hock Wine Glasses and Martini Glasses. Just breathtaking. And putting in a "Find this for me" request is so easy. Replacements.com has exceptional shipping, fast and oh so well packaged. I never have to worry about damage or breakage. Even when I called your company, the CSR was so helpful and pleasant and assisted me in finding everything I needed. I will continue to purchase these beautiful pieces of Waterford history from your site."
M.S., Plymouth, MA
"As a long-time customer, I continue to come back to Replacements because the service and quality are superb. Every piece is carefully packed and arrives in excellent condition. Thank you for the service you provide."
L.H., Omaha, NE
"I have been looking for this set for a long time. This site is wonderful and perfectly displayed. Thank you!"
B.K., Ashburn, VA
"I love your site!!!!!"
K.W., Hillsboro, OR
"We were given a set of Christmas dishes many years ago (I think 1999), and they are so unique and special that they have become my families favorite. My sons carefully un wrap and wash every plate - and I am NOT joking. I have searched for years trying to expand the set with no success what so ever. I found your site off of EBAY and my husband said "Why not try that site?", I have to admit, I was very pessimistic because I have spent hours searching. To make a long story short, not only do you ALL of the pieces in this particular version but you have numerous pieces! I now owe my husband a Latte because I lost the best. It is a debt that I am thankful to pay!!! Keep up the great work because for those consumers who have those odd ball sets, your service is so greatly appreciated!"
L.J., Bloomfield Hills, MI
"I have purchased several items from you and have been happy with everything I have purchased."
J.B., Winnsboro, LA
"Have been with you all a long time, always with good results, thanks."
R.C., Chicago, IL
"Great service. Thanks for being there for our needs!"
B.A., Paragon, IN
"Love your site"
More Pages of Letters From Our Customers!