Replacements, Ltd.

(page 141)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

G.B., Portland, OR

"Excellent service; I've bought many pieces before."

P.O., El Paso, TX

"Excellent service! I love your site!"

P.P., Hamburg, NJ

"Great website for out of stock items."

G.S., Oak Brook, IL

"You folks are very professional"

K.M., Monroe, CT

"I have used Replacements Ltd. for years. I find the items are always of high quality as if they were never used and quite honestly have never found imperfections in any pieces market as such. It gives me comfort to know that if I break an item from my original china or other sets that most likely I will find it here. I highly recommend this service to everyone as I have also had many friends use it successfully as well. Thank you for such a fine service for those of us who love our china."

S.B., Clancy, MT

"Yes I do love your company and your service. In a world that is driven by profit making it is nice to see that a big company like Replacements remembers to show customer appreciation in every detail and most of all in the way you deal with customers. It is also wonderful to see how you show understanding that these porcelain dishes have personal value to us customers and that you make every effort to help people complete their collection or sets that they cherish for different reasons. You also take time to answer every e-mail. Truly quality service of the highest order! Thank you for being a good example to other companies, and thank you for being here for us customers!"

M.T., Jacksonville, AR

"I've used Replacements, Ltd. for years and have always been pleased with the products and efficiency."

J.J., Lake Oswego, OR

"Thanks for providing a great service."

J.B., Sydney, Australia

"Your site is excellent and I'm sure I will be visiting it again in the future."

P.H., Columbus, OH

"Great website!"

D.U., Duluth, GA

"Your people are knowledgeable and helpful, even on the phone. After years of ordering from you we finally drove up there several years ago and found the store to be exceptional. Keep up the good work."

S.K., Boyd, TX

"I've ordered from you before and the service was fantastic! Love that your dogs come to work with you too."

N.B., Columbia, SC

"I've found your company before and was very pleased you found replacement pieces for me. I have also been to your great store."

C.T., Berlin, CT

"I was searching for and collecting Waterford Crystal, both colored and clear and your site fully satisfied my love of the Hungarian made Cut Colored Waterford Crystal. I bought several colors in both the Hock Wine Glasses and Martini Glasses. Just breathtaking. And putting in a "Find this for me" request is so easy. has exceptional shipping, fast and oh so well packaged. I never have to worry about damage or breakage. Even when I called your company, the CSR was so helpful and pleasant and assisted me in finding everything I needed. I will continue to purchase these beautiful pieces of Waterford history from your site."

M.S., Plymouth, MA

"As a long-time customer, I continue to come back to Replacements because the service and quality are superb. Every piece is carefully packed and arrives in excellent condition. Thank you for the service you provide."

L.H., Omaha, NE

"I have been looking for this set for a long time. This site is wonderful and perfectly displayed. Thank you!"

B.K., Ashburn, VA

"I love your site!!!!!"

K.W., Hillsboro, OR

"We were given a set of Christmas dishes many years ago (I think 1999), and they are so unique and special that they have become my families favorite. My sons carefully un wrap and wash every plate - and I am NOT joking. I have searched for years trying to expand the set with no success what so ever. I found your site off of EBAY and my husband said "Why not try that site?", I have to admit, I was very pessimistic because I have spent hours searching. To make a long story short, not only do you ALL of the pieces in this particular version but you have numerous pieces! I now owe my husband a Latte because I lost the best. It is a debt that I am thankful to pay!!! Keep up the great work because for those consumers who have those odd ball sets, your service is so greatly appreciated!"

L.J., Bloomfield Hills, MI

"I have purchased several items from you and have been happy with everything I have purchased."

J.B., Winnsboro, LA

"Have been with you all a long time, always with good results, thanks."

R.C., Chicago, IL

"Great service. Thanks for being there for our needs!"

B.A., Paragon, IN

"Love your site"

N.W., Hamilton, OH

"I was thrilled after my first contact with you, while looking for a piece of my Noritake China that had been discontinued, that I found someplace that could help me. I have used your services to add several more pieces as well as my Corelle dishes and now helping to find Wedgwood Jasperware all at reasonable prices without the hassle of bidding for them. The condition of everything has been exactly as described by Replacements and I have confidence in your service that you do eventually find the things that I have requested and at reasonable prices. "

B.L., Aurora, CO

"What a wonderful website"

C.J., Shelby, NC

"I have been shopping with you for years because I know I can locate what I need."

B.S., Redding, CA

"Your employees are always so well informed and helpful."

R.C., Sunland, CA

"You are offering a wonderful service."

M.L., Kissimmee, FL

"Impressive web site"

J.W., Ontario, Canada

"Good extensive collection!"

C.Z., Victoria, TX

"Your customer service reps are extremely helpful!!!!"

V.C., Magnolia, TX

"Very happy with my replacements!"

C.A., Chattanooga, TN

"Delivery service has always been prompt and accurate."

B.F., Riverside, CA

"I like your site and how it is organized."

S.S., Winnipeg, Canada

"Nice Website. Very easy to navigate and find what you are looking for. And if it is not there, the "find this for me" feature has an automatic fill in for the piece you are looking for. Very Intuitive."

M.T., Highland, CA

"You've been instrumental in assisting me in locating various pieces of my mother's antique Noritake china set, as well as other items. It's a nice feeling to know I've registered items that I need with, and that you will, eventually, locate the pieces I need. Thank you for your wonderful service, and excellent customer service."

M.S., New Carlisle, IN

"Have used you for a long time. Love ya"

T.M., Luray, VA

"My Johnson Bros. Friendly Village pitcher arrived this morning. It's beautiful, and I am quite pleased. Thanks for wrapping it well, and for shipping so promptly."

J.G., Roswell, GA

"Love you guys!!"

J.S., Linden, NC

"YOU GUYS ARE THE BEST! I am consistently impressed with the friendliness and professionalism of your customer service staff. The products that I order arrive in a timely manner and in great shape-and they're reasonably priced. I very much appreciate that you provide the service of finding hard-to-find pieces, and that you undertake your customer service and order fulfillment with such professionalism and care. I highly recommend you to all my friends."

E.S., Seekonk, MA

"I have used your service before and have been very pleased."

More Pages of Letters From Our Customers!

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