Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.E., Aiken, SC
"I really love your service. It enables me to continue to use favorite china, certain pieces of which have been lost or broken."
T.D., Richmond, CA
J.S., Searcy, AR
"Just wanted to say thanks for the fast and efficient way that my order was handled--even though I ordered rather late, I did receive it in time for Christmas--thanks again!"
S.C., Carlisle, PA
"You continue to come through for me&and such good service! Thank you so much!"
M.S., Red Hook, NY
"You have been wonderful to deal with. The dishes came so well wrapped and protected that something would have had to land on the box and crush it for any damage to take place. My sister called your company to order dishes for my birthday, and said that the representative was very nice, courteous, and helpful. I appreciate the care you take with the merchandise you send. Processing happens quickly as well. I look forward to a continued positive customer relationship with your company."
M.C., Warrensburg, MO
"I love your company"
D.M., Poland, OH
"Love your service"
K.M., Brookline, MA
"Great company! Replacements has been great to deal with whether it's on the phone, online, or by mail."
D.G., Waynesville, NC
C.D., Fremont, MI
"This is a great site!"
M.P., Blaine, WA
"What a fabulous site and resource!"
P.K., Los Angeles, CA
"This is a necessary service for anyone who wants/needs to maintain cherished family heirlooms in usable quantities. You're a very reliable source, and one that's really necessary."
S.R., Lawrenceville, NJ
C.C., St. Louis, MO
"Wonderful website-super easy to use. It made it easy for me to locate the items I was looking for without wasting my time scrolling through countless pages."
J.G., West Danville, VT
"What a wonderful service. Recycling at its best!"
D.P., North Haven, CT
"I love this site. I am able to add to a very old and sentimental set."
D.C., Temple City, CA
"Excellent web site!"
B.G., Tucker, GA
"You are such a great source. Been to your warehouse once and what a treat. Thanks for what you do."
J.B., Marietta, GA
"Done some business with Replacements for years. Always been a pleasure."
D.B., Milwaukee, WI
"I ordered the plates and cups, they were delivered perfectly. Very nice!!!!"
J.K., Jacksonville, AL
"Your service is excellent."
E.B., Chesterfield, MO
"Keep up the good work. I no longer panic when I hear something break!!!"
J.S., Woodlawn, VA
"I really do love Replacements.com. I've been able to buy complementary pieces for my everyday flatware pattern, which is no longer produced, and also for my sterling silver flatware. Your prices are reasonable and the service impeccable."
C.R., Lynchburg, VA
"Your Replacements newsletter is great and most informative."
E.N., Nisswa, MN
"Like your format a lot. Certainly, a lot of websites seem designed more to please the creator and leave us as a potential customer wondering around looking for simple direction."
G.B., Portland, OR
"Excellent service; I've bought many pieces before."
P.O., El Paso, TX
"Excellent service! I love your site!"
P.P., Hamburg, NJ
"Great website for out of stock items."
G.S., Oak Brook, IL
"You folks are very professional"
K.M., Monroe, CT
"I have used Replacements Ltd. for years. I find the items are always of high quality as if they were never used and quite honestly have never found imperfections in any pieces market as such. It gives me comfort to know that if I break an item from my original china or other sets that most likely I will find it here. I highly recommend this service to everyone as I have also had many friends use it successfully as well. Thank you for such a fine service for those of us who love our china."
S.B., Clancy, MT
"Yes I do love your company and your service. In a world that is driven by profit making it is nice to see that a big company like Replacements remembers to show customer appreciation in every detail and most of all in the way you deal with customers. It is also wonderful to see how you show understanding that these porcelain dishes have personal value to us customers and that you make every effort to help people complete their collection or sets that they cherish for different reasons. You also take time to answer every e-mail. Truly quality service of the highest order! Thank you for being a good example to other companies, and thank you for being here for us customers!"
M.T., Jacksonville, AR
"I've used Replacements, Ltd. for years and have always been pleased with the products and efficiency."
J.J., Lake Oswego, OR
"Thanks for providing a great service."
J.B., Sydney, Australia
"Your site is excellent and I'm sure I will be visiting it again in the future."
P.H., Columbus, OH
D.U., Duluth, GA
"Your people are knowledgeable and helpful, even on the phone. After years of ordering from you we finally drove up there several years ago and found the store to be exceptional. Keep up the good work."
S.K., Boyd, TX
"I've ordered from you before and the service was fantastic! Love that your dogs come to work with you too."
N.B., Columbia, SC
"I've found your company before and was very pleased you found replacement pieces for me. I have also been to your great store."
C.T., Berlin, CT
"I was searching for and collecting Waterford Crystal, both colored and clear and your site fully satisfied my love of the Hungarian made Cut Colored Waterford Crystal. I bought several colors in both the Hock Wine Glasses and Martini Glasses. Just breathtaking. And putting in a "Find this for me" request is so easy. Replacements.com has exceptional shipping, fast and oh so well packaged. I never have to worry about damage or breakage. Even when I called your company, the CSR was so helpful and pleasant and assisted me in finding everything I needed. I will continue to purchase these beautiful pieces of Waterford history from your site."
M.S., Plymouth, MA
"As a long-time customer, I continue to come back to Replacements because the service and quality are superb. Every piece is carefully packed and arrives in excellent condition. Thank you for the service you provide."
More Pages of Letters From Our Customers!