Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.G., Chicago, IL
"Separately, in past years I have made requests for both one of my daughter's china and flatware patterns as well as mine. Your company has always been extremely helpful! When I receive my order, I am always satisfied. If your company was not in existence, I am not certain where I turn to replace pieces of china and/or flatware that have been lost or damaged beyond use. Thank you for being there!"
E.M., North Bruswick, NJ
C.C., Fort Worth, TX
"Extremely impressed with your packing and delivery, and of course the merchandise."
A.C., Spring Branch, TX
"Received my recent order and must say I've never seen such a good job of packing so there was no breakage."
P.P., McDonald, PA
"I love this site and recommend it often to friends and family."
"I have used your service in the past. Very pleased."
M.K., Redding, CT
"Have done business with you for years&you're great! Your packaging is a work of art. You have replaced my great, great grandmother's china pieces over the many years I've been frequenting your services."
C.M., Louisville, TN
"I love your site!"
J.G., Fullerton, CA
"Thanks for the great service!"
J.H., Greensboro, NC
"Great company! Thanks to your extensive collection, I no longer worry when using my discontinued English China or Waterford Crystal! I just visit Replacements whenever the need arises, or when I'm shopping for a special gift! It's wonderful to know that you can replace almost anything at Replacements. That's a great comfort when you're celebrating with small children!"
C.T., Humble, TX
"Your site is very user friendly! On my first visit to the site, I quickly and easily found my china pattern. Then I viewed the pieces you had, and selected the "find it for me" option for another piece. The "find it for me" is great because I don't have to keep checking the site, I am contacted when you have what I am looking for."
C.S., Sooke, BC
"Amazed at your huge database."
S.K., Moticello, AR
"I have been very pleased with the exceptional quality of Replacements, Ltd service over the several years I have dealt with them. Descriptions are clear and personnel are most willing to further clarify any questions I've had. Responses have been prompt, cordial and efficient. I am most impressed at the breadth of patterns and items that are available. The website is easy to use. Thank you for your consistent commitment to seeking out antique and collectible items. As most companies are cutting back on quality, service and breadth of variety, Replacements, Ltd has maintained their high standards to meeting diverse personal requests. Many thanks!"
L.M., Wolcott, CT
"My mother-in-law has been gradually replacing pieces to a collection owned by my husband's grandparents from the 1960's (Noritake Laureate) for me. Because of your service, I will have something that has some family heritage attached to it to pass down to my own daughters one day. The pieces are always packed securely and arrive in excellent condition. We will both continue to use Replacements for many years to come!"
D.F., Burr Ridge, IL
"Love your store"
J.G., Brooklyn, NY
"It's always a pleasure to do business with you. All my dealings with Replacements have been enjoyable and allowed me to feel confident with the order, whether being sent to me or as a gift. I also like that you keep me up to date on the patterns I'm interested in."
J.B., Landaff, NH
"Great store to visit. Something for everyone! And the sales people were so friendly. I realized I don't have everything in my pattern!"
G.P., Terre Haute, IN
"It is comforting to know that your company dedicates service to consumers who exact joy from beautiful matching dinnerware."
B.H., Sacramento, CA
"I have been very pleased with your service."
N.M., Wrightsville, PA
"Have used your business for years-great resource!"
L.C., Phoenix, AZ
"It makes me feel so wonderful to have a place like yours where I can go to purchase gifts that bring joy to my family. "
G.B., Lowell, IN
"We have done business before and I love your company."
J.C., Saint Petersburg, FL
"Very extensive inventory"
B.T., Jackson, MS
B.C., Claremont, CA
"Love your service!"
M.V.L., Longwood, FL
"I have ordered in the past and been very happy with the service."
S.D., Oxford, PA
"I have been trying to find replacement pieces (for years) to match a set of dishes that belonged to my husbands grandmother. They weren't expensive then, but now cost much more to replace, and are very hard to find. Replacements.com not only found the pieces, but shipped them very quickly, and my mother-in-law was very impressed that I was able to use the dishes for our family holiday meal! She knew I didn't have enough pieces for the whole family, and was surprised when-all of a sudden- I did! So "Thank You" Replacements.com for saving the day!"
K.B., Oxford, GA
"When I need something - my first thought is Replacements - Love you guys!"
B.K., Sacramento, CA
"Your company is a happy combination of quality retail-merchant and a sort of public service. Having made a number of purchases over the years, I have always been pleased with what I received. And where else could one possibly find something like Rosenthal sherry glasses to complete a set purchased in Germany in the 1980's? That's value!"
M.O., Little Rock, AR
"I appreciate your service. I tell people I know about your website. It's nice to know I can go to you to look for pieces that complete sets I cherish."
J.J., Houston, TX
"Love the site and the service!"
K.J., Linwood, NJ
"Honestly I love your site, love the china I have purchased from you and am hoping you are able to find more dinner ware plates. I would never buy china from any other site as I trust yours to be real and not fake. That means a lot to me."
B.H., Ontario, Canada
"I appreciate all the hard work that Replacements does. I use Replacements as a reference and it has helped me find many china and crystal pieces and their names."
B.S., Nashville, TN
"I'm so impressed with the diversity of your workplace and the items I order always are the best quality and best prices."
L.H., Mill Valley, CA
"I love you guys!!"
K.M., Poquoson, VA
"I have been with this company for years and you have always been able to find what I need."
H.C., Nova Scotia, Canada
"Thank you for what you do. I love my Denby Midnight and was very sorry to see it had been discontinued and even sorrier when my husband dropped a dinner plate!! So you can imagine my delight to find it on your site."
D.W., Conyers, GA
J.A., North Augusta, SC
"I love browsing your products. When I don't have anything else to do at home I spend hours! I love the rare pieces that I have gotten for very reasonable prices. A Nymphenburg or Dresden pattern is not easy to find anywhere, not even in Europe!"
P.T., Santa Rosa, CA
More Pages of Letters From Our Customers!