Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.C., Urbandale, IA
"My order of the 12 Franciscan Madeira salad plates arrived in perfect condition yesterday, April 11. Thank you very much for the good service!"
J.H., Narre Warren Victoria, Australia
"I just want you to know that the gifts I ordered arrived in perfect condition today and please accept my thanks for your excellent service. The packing, delivery and quality of goods was everything I expected and i especially am grateful for the time it took to send them to Australia. With best wishes..."
C.L., Seattle, WA
"I just wanted to send you a note, regarding my recent order. I've ordered several items from you over the years, to fill "holes" in my china set, and just ordered a creamer and covered sugar bowl in the Noritake "Royal Hunt" pattern. I just wanted to tell you how impressed I was (and am) by how beautifully everything was packed and how quickly it arrived, with just regular service. Each piece was absolutely perfect and exactly as described on your web site. Just wanted to let you know how pleased I am --- every time I look in the cupboard, I smile. Thanks so much for your help."
T.J., Advance, NC
"I'm now at home in Advance, NC, unpacking my Fiestaware , Lenox pieces, and International Prelude sterling gift selections from your store. I had the best service and kindest help anyone could have wanted. Thank you to your staff for caring which canisters looked best and offering support and help with everything from selection to ordering and packing.The kind salesperson who helped me even carried my things to my car on her way to lunch (which was probably late due to my extensive "shopping"). Thank you all so much. I will definitely return to Replacements to add to my daughters' patterns and purchase other wedding gifts. Your selection and service far outweigh the bit of distance I must travel."
M.D., Atlanta, GA
"Thank you for perfectly fulfilling my order of Waterford crystal! I ordered the same thing for my anniversary the year before from some of your competition, and your service completely exceeded theirs in every way in terms of courtesy, promptness, and accuracy. I will definitely order from you again next anniversary! Thanks again--"
M.B., St. Albans, England
"I would like to congratulate you for your impressive service. My order arrived safe and sound this morning, total time seven days which included two days national holiday after the goods had arrived in the UK, That in my opinion is pretty damned good by any measure. Well done and thank you."
K.J., Robersonville, NC
"I was excited to receive my dishes. Thank you for doing such a great job searching for my pattern for these past few years. My dishes that I had came from my great aunt but someone had taken the dinner plates so I had not been able to use them. Now I have five dinner plates thanks to you! I'm going to look through the set and see what else I might need."
A.H., Cherry Hill, NJ
"I just wanted to let you know that everything I ordered arrived safely today. I am very pleased with the way the pieces were packed and the quality of the merchandise was superb. I am very happy with everything and will probably keep looking for some additional pieces to add to this original order. As I told you when I ordered, this is a nostalgia trip for me. My family enjoyed many a meal growing up on this pattern. It was manufactured from the early 40's to the early 80's. When my mother went into Assisted Living last year and we cleaned out her home I found only scattered remnants of the original set. I started reminiscing and found your company website. Thank you for completing my journey into the past."
J.G., San Francisco, CA
"My sliverware came and I thank you so much. It is perfect! Finally replaced what the garbage disposal devoured so long ago. It was a pleasure doing it this way and actually finding my pattern. I'll be back for more. Thanks for you efficiency, and the man who took my order on the phone was welcoming, helpful and just great. Best to you all..."
C.G., Litchfield, IL
"Thank you so much for your promptness in sending my order replacing three knives from my Caprice pattern Nobility silver. I bought this silverware, 10 place settings, plus serving pieces, in 1950, just after graduating from high school. I paid for it at $10.00 a month (I think) for some time -- don't recall how long or how much it cost. I know it seemed very expensive when I bought it, and my mother nearly had a fit. I had my first job at $30 per week and she was sure I would never be able to pay for it. I ordered 8 place settings, then received two settings free when friends bought their silverware on my recommendation. Over these past 57 years, I have enjoyed my silverware and have used it for every special occasion. The only pieces missing were the three knives, and the silver sugarbowl and creamer which were a free gift for buying the silver. They were lost somehow over the years. I am so happy now to have the knives replaced.Thank you for your service."
D.F., Canandaigua, NY
"Thanks..... the first order, the lasagne pan, came yesterday and it is wonderful. I wish I had found about about your business before I started buying on (another web site). Thanks...."
M.G., Abbottsford, BC Canada
"I wanted to let you know how impressed I am with your service. The china arrived very quickly and in perfect condition. I would recommend your company to anyone. My daughter is thrilled to be able to add these pieces to her china collection."
L.R., Brownwood, TX
"Thanks so much for featuring the lovely LAP OVER EDGE Silver Set and showing all of the unusual pieces. How wonderful the gentleman was to give his second wife such a magnificent set. I have an inherited set of Marlborough, by Reed and Barton, 1906,which i am still adding unusual pieces to and have ordered many things from Replacements. I look forward each month to the listing and am always watching for new pieces. Thank you Especially enjoy the articles on Pets, it shows that your staff cares and it starts at home!!!"
L.M., Amery, WI
"I got my dishes, and everything was A-Okay and in excellent condition. Thank you so much."
M.D., Attiki, Greece
"Hallo to the staff of replacements!!!!!!! I don't know how to thank you for your nice and quick service. The plates I ordered to you came to a perfect condition and I am so glad.it was a great pleasure and you did it!!! Best regards and untill next time...."
D.L., Tarrington, Australia
"To advise your company that the 2 royal Doulton Figurines have arrived safe and sound to our home in Australia. They now proudly adorn our sideboard and are everyhting I had hoped for. Thank you again for the good service and excellent packing and delivery."
S.L., Olympia, WA
"Thanks so much for the museum feature on your website. I really enjoy it. I was also very pleased to be able to replace a Gorham tulip bowl recently. Mine broke when a salt shaker fell out of the cupboard and hit the bowl on the countertop below. A gift from my sister, it meant a lot to me to replace it--and that the bowl you sent was perfect. Best regards"
P.M., San Francisco, CA
"I received my order yesterday and everything was perfect. Each piece was in excellent condition and the packaging was superb. Your website is great and I discovered pieces in my pattern that I didn't know about before. Thank you so much for your fantastic service!"
J. C., Calgary, Australia
"All three boxes arrived safely today. No chips or breakage. I love the pattern!"
E.B., Boonton, NJ
"Hello, I wanted to let you know that the plate arrived this afternoon in good condition. Thank you very much for your prompt and safe handling of my order."
C.Z., Helendale, CA
"Just wanted to take a minute and express my delight in your service. I had ordered 2 sets of 16 pieces from another company. When they arrived, several pieces were broken. the company said they had no more in stock. I found your site and ordered. Everything arrived in perfect condition and just like new. Your company packs china for a trip through the shipping process. Many companies pack them as though they would be hand carried to the buyer. As a 30 year postal employee, I have seen the disappointment on many faces because mailers didn't protect the items they mailed. Thank you again for such wonderful service! Your web site is staying in my "favorites"."
R.K., Coventry, RI
"Hi Good Morning....thank you for my oder which arrived today 3-19-07.....I must say you have very good customer service at your company. Also, I will email when I need somehting else. Have a good day...Thanks again"
M.G., Traverse City, MI
"Thanks for such prompt service. The package arrived on March 15th shortly after I read your message.The bowls are beautiful."
U.A., Houston, TX
"Hi, I just sit here saying over and over.. I can't believe it.. My lost pieces are here.. because of your company!..You HAD my pattern... that I have owned for over 35 years!.. wow! THANK YOU so much!
R.P., Newport, UK
"Many,many thanks to you all at Replacements Ltd. The teapot arrived this morning,wonderfully packaged and in beautiful condition. We bought the original tea service around eight years ago,and looked for a while for the teapot,but had no luck. Strangely enough I was searching for a completely different item when I stumbled upon your website and there it was large as life! It is now sitting in its rightful place next to my others pieces,and looks wonderful. I thank you again for your prompt and very professional service and I would have no hesitation in ordering from you again myself or recommending you to friends. Kind Regards"
K.P., Trenton, NJ
"I found your web site, and just couldn't believe that it was so easy to have my Lenox pieces replaced. You have no idea how long I have been trying to replace it with other pieces, but to no avail nothing could replace the original. I was thrilled to see them so quickly and efficiently from your company. I filled my place settings again with plates to my pattern. They have a sentimental value, since my aunt gave them to me."
A.O. County Kildare, Ireland
"Many thanks for this order which arrived safely and without complication this morning. I appreciate your efficient, kind and professional service."
K.H., Atkinson, NH
"I have received the order today, and I have to mention, it was so nice to actually have all that was promised, to happen as said. You'd be surprised how a simple transaction such as an order, from any other company, can be so fouled up.....why? Who knows. All I know is I am a happy customer and will be a repeat customer as well just as soon as you can locate those other pieces I have on the 'find for me' list! Can't wait! Thank you for excellent sevice!"
G.G., Oxford, MI
"I received the merchandise yesterday. It was in perfect condition. Thank you very, very much. I have had my glassware since I was married in 1974, and never dreamed I would be able to replace the pieces broken throughout the years. Thanks again"
M.M., Manhattan, KS
"I just wanted to thank you for the phone call, yesterday, regarding the change in my order. I do appreciate the personal notification and attention. Good job!!! Thank you so much"
J.B., Joondanna, Australia
"G'Day Everything arrived - fast - excellent condition - well packed. What more can I say except THANK YOU, much appreciated Regards (from your customer) In sunny Western Australia even if a bit warm today 43c"
J.W., Bartlesville, OK
"Received my order (plate) today and it was in perfect condition. I think you are great....quick delivery, easy to order and beautifully wrapped. Thanks"
"I am delighted to say that your online purchasing service is fantastic! I live in Singapore and not only have I had excellent online service, prompt delivery and no broken items, but when I made a call to your North Carolina business, the people who spoke with me were so helpful and kind. I have a bowl here that is a bit of a mystery and I have few details. It's stamped T&V Limoges France and signed "Gripp." Do you have a way of identifying this if I send a photo and description? Many thanks"
"I would just like to let you know, I received my order to-day, of 5 dinner plates. Everything was in excellent condition and I am so pleased to have my set all together again. I am so pleased with your service, from the lady that answered the phone, the e-mail letting me know it had been shipped, and the date it was shipped, to it arriving in my home, all within one week. I am very impressed. Thank you again."
P.W., Bozeman, MT
"Good day from the snowy mountains of Montana! I am delighted beyonds the beyonds with the speedy delivery of my purchase from Replacements. The dishes arrived in absoluely amazing condition ... your "extreme" packaging is superb. Thank you, thank you. Please keep me posted as to any other pieces that you make available of my beloved pattern."
J.C., Calgary, Alberta, Canada
"I would like to take this opportunity to thank Replacements for enabling me to complete my china set. I chose my Royal Doulton china when I was married in the year 2000. I recently went to a local department store to purchase another place setting and was told that my pattern was discontinued. I was devastated! You see, my mother was the type to ensure that each child had a complete set of china soon after their marriage. As it turned out my mom passed away three years after my wedding. After crying my tears, I had an idea to surf the web. It didn't take me long to come across Replacements website were I easily navigated my way to my specific pattern. I submitted my request and within hours received a reply. I chose to call the telephone number (instead of replying on-line) and spoke to a male (unfortunately I did not record his name). He was very polite and knowledgeable. I placed my order - without having to "wait" for service. I was more than willing to pay the price quoted by Replacements, as it was a fraction of the price I paid for it at a retailer - even considering the US to Canada exchange. I have to say that I was sceptical about the product I would receive. I was told 7 - 10 business days. It arrived at my door in three business days. It took me an hour to unpack the two boxes that arrived, they were packed so well. Each item was wrapped so carefully, I was amazed. I inspected each item and as the hour wore on I was even more impressed. So now, I have a complete set of china. My mom would be proud. And I am proud to say that I can pass on to my daughter some day. Thank you replacements, you fulfilled a dream!"
C.V., Cambridge, Nebraska
"Just had to let you know.. I recently ordered a couple of glasses, and a bell " Noritake Pink Perspective" and was thrilled with my order. The bell was really neat. Thank you."
K.G., Alfred, NY
"I just ordered (finally!) based on your e-mail notification and want to compliment you on your phone operators. Both were friendly, well versed in your system & attentive enough to send me more info quickly. After dialing in, I was talking to live bodies in a heartbeat - and at 8PM. Not quite shopping in my pajamas but close. Your whole site is well designed and works very well. Keep up the good work."
J.J., Columbia, MO
"My order arrived yesterday and is just outstanding. As always your service is great and the crew that packed and shipped the set did a very fine job. Thank you very much."
M.S., New Smyrna Beach, FL
"Received the dishes today and they are in great shape. Wow! What good packing you do. Thanks."
More Pages of Letters From Our Customers!