Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.S., Hudson, OH
"Love your site, very comprehensive"
N.K., Tampa, FL
"YOU GUYS ARE AWESOME! I have worked with Replacements Ltd. for over ten years and have never been disappointed. Your customer service is very responsive and pleasant. Your site is easy to navigate and very clear. Most importantly, however, I believe you provide an important historical and catalog service to the world of china and the other items you stock. I would love to see you build a museum someday."
K.B., Salem, OR
J.S., Pleasant Garden, NC
"I love your store!!!!! When I have had out of state friends or relatives come to visit I've brought them to the store and they've always left totally wowed. To see all the beautiful items that are displayed is a real treat. The sheer quantity of items available is phenomenal and to see how the artisans repair things is very interesting. It is a "must see" for anyone that loves china, stemware, flatware and collectibles. I never leave without purchasing something. I'm so glad to live in the area and have the ability to stop in anytime I want. I've been able to easily work towards completing and/or replacing pieces of my grandmother's china and my own china."
S.P., Galveston, TX
"I have ordered from you before-great company!"
J.L., Silverdale, WA
"Wonderful store in North Carolina and pleased that I can shop online."
C.A., Anaheim, CA
K.M., Tampa, FL
"Your customer service is wonderful"
J.G., Redding, CA
"Love what you do and are grateful you are able to locate hard to find items."
B.J.R., Blanchard, OK
"When I found that my pattern of stainless had been discontinued (which I was only able to determine by looking at the hundreds of patterns you all publish because I had forgotten the name of it), I didn't think I would be able to find the extra pieces I needed. But, I found them, plus many extra I didn't know existed, on your website! Thank you, thank you, thank you! I can't tell you how thrilled I am!"
D.R., Knoxville, TN
"I really appreciate the pattern listing service. My grandmother left me 4 sets of china and all of them are missing pieces. This site let me look up each pattern, and now I know the value of the various sets. I'm able to make a wish list for friends and family to get gifts I really like. "
P.K., Careywood, ID
"I was looking one day on the net and found you. It's wonderful to be able to replace some that have been lost or broken."
L.B., Mission, KS
"Glad to have found you!"
B.B., Ossining, NY
"I would like to thank Replacements Ltd. for the excellent service on my recent order. I'm not very good at washing up (my wife calls it "strategic incompetence"),and occasionally chip or break a plate. It is very helpful to know that I can easily replace individual pieces from your company. I also find that the website is well designed and makes it easy to find my pattern, identify specific pieces and order replacements. I also enjoy seeing the variety of accessories that are not carried at stores. The communication about order receipt and shipping are excellent, and finally and most important your packing is the best in the business. I bet even an airline baggage handler couldn't break a plate in your boxes! It is a pleasure to do business with you, and (CRASH) I will be back soon for more... "
E.B., Tasmania, Australia
"Parcel arrived safely today. Absolutely delighted with quality of plates, extremely fast delivery and unbelievable packing. Thank you very much."
K.M., St. Louis, MO
"I first heard about you years ago from my mother's highly competitive "ladies who lunch" social network in upstate New York. They invited each other over to their homes on a regular, rotating basis for extraordinarily elegant events during the day, while husbands were gone, usually golfing. There was great care taken to outshine one another with not only the profusion of salads and minuscule sandwiches, but also with never-ever-to-be-repeated presentations of table settings. The big "secret" among those in the know was Replacements for a source of never-ending fine china pieces. My attention was drawn back to you a few years ago when some news program or the other featured your company. I was delighted to see that not only do you provide a truly useful service for all of us (not just the competitive luncheon ladies) but you really have created a cool place to work! I remember thinking that this would be a better world if more businesses were run like yours. The employees actually were happy to go to work! That contentment is apparent when the public has any contact with your staff. Such a nice change from the usual snarky "service" that I get from other sites and businesses of late! The fact that you include doggies in your business day really seals the deal for me and my beloved terrier who has never once been able to go with me to work! BRAVO to you! Paws up to you! SO COOL!"
S.M., Washington, DC
"Your website provides a really great service. Most certainly to those of us looking to replace that one broken piece of memorable china or to complete our collections. I'm especially impressed with not only your stock of thousands of pieces of merchandise but also the organization that is involved in the listing and cataloguing of such. EXCELLENT website! Also, noteworthy is the customer service that you provide. Your telephone is answered promptly and your Customer Service Representatives possess a desire to be helpful and are very courteous. Thank you for the work that you do!"
H.H., Trondheim, Norway
"Returning customer. Excellent website. Great service! :-) You have all the items I'm looking for and it's really exciting to go hunting for hidden treasures in your store."
M.T., Centerport, NY
"I tell everyone how great your service is - not just finding the missing pieces and publishing a comprehensive list with pictures but also the shipping quality for the items (NONE broken), timeliness of delivery, and notifications to our e-mail when you find a piece especially one we've been searching for ! LOVE YOU !!! My mom recently gave me her Silver - all she knew was that it was called First Love and she didn't know the manufacturer&. Many pieces are missing from a place setting for 8 - I guess after 67 years of marriage to my Pop (they are both still with me !!! and doing fairly well) and many dinners - pieces were lost and it was exciting to find that you even referenced this particular silver so that I knew what company to search for &. I am now compiling a list of what I need&. Thanks so much for your wonderful services!"
S.H., Windsor, CA
"Thank you, love your selection and service and enjoy shopping for older and vintage replacements as well as discovering what is new or offered as a bargain price."
A.W., Rogers, AR
"Thank you! I appreciate the ability to look at other patterns and hope someone comes up with a few pieces of mine!"
C.A., Rome, GA
"I have purchased items before and have often recommended you to my friends and family."
M.J., Dallas, TX
"Wonderful site, will bookmark!!"
S.M., Universal City, TX
"My husband and I received the dinner plates that we ordered! I was very impressed with the way you all took great pains to make sure the plates were coated with the Corning Ware cleaner and conditioner! They were packaged very well! Thanks once again! Now I'm excited about the luncheon plates."
L.N., Coraopolis, PA
"I just had to write and tell you how much I appreciate your newsletters and how much I enjoy your "Featured Pet (and Pet Owner!)" segment. As a fellow animal lover (I have a dog and a cat), I think it's great that you encourage employees to bring their pets to work and I'm sure your pet-loving employees are happier for the privilege. Keep up the good work!"
S.J., Keokuk, IA
"I love your site!"
C.M., Martinsville, VA
"I received my Fostoria Water Goblet today and was thrilled beyond belief!! My heart is grateful because the person who gave those set of six goblets to me was like a grandmother. She has since then passed away three and half years ago. The hurt is still there because you can always replace "things." But you can't replace people. I will definitely recommend your company to ANYONE that needs sentimental items replaced. Thank you all again for restoring my collection to its original state. It means the world to me."
S.W., Running Springs, GA
"I've ordered from you in the past and have been very happy with the results. I also recommend you to others. Your company goes to a lot of trouble to insure the items are received in excellent condition."
W.E., Columbia, SC
"I have ordered many times and the service was awesome! Several times there was a time crunch because of my waiting until the last minute, but the items I ordered came in in plenty of time. Everyone is so helpful when I call in and knowledgeable about the products. Keep on doing what you are doing, 'cause you are doing it right!"
S.W., Leesville, LA
"Keep up the good work.. wish my sister had told me about you all sooner.. I love buying her things I know she will never by for herself, and you all make it so easy. Thanks for all you do for us collectors&"
G.A., South Wales, Australia
"My order arrived safely today. I would like to compliment your organization on its efficiency. All stages of the process seem to have been handled extremely well and with some speed. Thank you very much. Incidentally the dinner plates are a gift for my wife's birthday - she is very pleased!!"
S.B., Springfield, MO
"Great selection of items no longer on Pfaltzgraff website!"
J.M., Arlington, TX
"I am very pleased with all of my past orders. They were timely, exactly what I wanted, and in great condition. I would highly recommend Replacements.com."
S.C., Crowley, TX
"Very satisfied with past dealings. It is so helpful to have one place to search for several different patterns of china and flatware.
P.B., London, England
"Just to let you know the items arrived safely this side of the "pond" today. We are delighted with the quality and your service. Well done!"
N.N., Ontario, Canada
"I received my order yesterday and was just thrilled. Even the Fed Ex driver commented on what a great company you have and how he has never heard a complaint from any customers...Apparently he has made quite a few deliveries for you! I want to add some more pieces to my collection so I will check your site again and see what is available. Thank you again...I am so happy with my purchase!!"
C.D., Victoria, Australia
"The order arrived this morning (Melbourne time, Wed 14th July) and it is all in perfect condition. Thank you for the care you and the others in the team have taken - I LOVE IT - It's beautiful."
B.W., Edinburgh, Scotland
"Thank you for dealing promptly with my order. They arrived in perfect condition. I am delighted with the teapot and sugar bowl. It is a credit to your organization that you have a excellent customer service program."
S.P., Philadelphia, PA
"Wonderful to deal with, your customer service people are very friendly and helpful but when my order arrived I was surprised how carefully it was packaged for shipping."
D.M., West Halifax, VT
"Great site! Fair prices, courteous and helpful sales reps who seemed as pleased to locate my daughter's pattern as I was. I just called my daughter and she is excited to know her missing pieces are on their way and that her set will again be complete!"
More Pages of Letters From Our Customers!