Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.L., Valley Head, WV
C.H., Hendersonville, TN
"This is an excellent service to offer - to replace lost pieces or add pieces to what are sometimes family heirlooms! It's meaningful to be able to use these collections of china, crystal, and silver down through the generations and they should be used!"
M.M., Dolores, CO
"Fabulous site-I use it often!"
V.L., Libertyville, IL
"I have had the pleasure of doing business with your wonderful company for over 25 years. I was able to complete my china pattern (Noritake Golden Dawn) through you long after it was discontinued. Your company is wonderful!"
M.K., Pittsburgh, PA
"I love you!"
R.A., Flossmoor, IL
"Your company is great!! Have ordered many favorites; they come in perfect condition!! Thanks!!"
D.M., Sanford, FL
"Thank you!! You found it for me!! Wow...you're awesome, just awesome! You did it with only a picture too! I'm amazed!! Love love love you guys!!"
L.A., Kosciusco, MS
"I have bought before and was pleased."
P.M., Fairport, NY
"I can't believe you were able to identify my crystal pattern from a photo sent to you in an e-mail; and you responded that same day! I ordered several pieces and they arrived quickly and were packed perfectly to avoid breakage. After they arrived, I decided to complete other sets of china and flatware that I've wanted to have for years. Thank you for your great service. Hopefully some day I will get to visit your store."
K.O., Lutz, FL
"This is a great service you offer. Replacements.com gives consumers the opportunity to find more information on family heirlooms and precious items that is not available elsewhere. The staff is knowledgeable, fast and friendly. More businesses should be run in this manner. Thank you again for everything you do for your customers."
R.S., Brooksville, FL
"Thank you for the amazing service."
P.C., Newnan, GA
"Love doing business with you!"
B.C., Cottage Grove, WI
"Nice site, I like the family atmosphere of your company, esp. the bring your pet to work part."
D.R., Riggins, ID
"First time here, so far I really like your site. Every-time without delay, I received a response from you about each item I requested info on. You've helped me ALOT."
L.W., Victoria, Australia
"The first time I managed to find what I was looking for. You made it so easy."
N.C., Baltimore, MD
T.T., Lexington, KY
"Love this web site"
P.P., Gladstone, NJ
"This site is the best and easy to follow."
P.G., El Sobrante, CA
"I received my champagne flute and it is the exact match. Thank you very much. I now again have a complete set, thanks to you."
K.M., Franklin, TN
"Love the service you provide!!"
D.C., Palos Hills, IL
"I thank you for your kind service and appreciate all your help in replacing the plate. It has been a good experience dealing with your company and I will surely pass the word. Once again, thanks and have a great day."
L.R., Yoakum, TX
"I am so happy to find pieces to my pattern! Thanks for the great site only!"
L.C., Baltimore, MD
"I recommend this website to others as awesome!!!!!!"
W.P., Ocean Springs, MS
"So happy to find this website!"
L.N., McDade, TX
"Hats off to you for doing this monumental service!"
C.W., Ephrata, WA
"This site is too cool."
S.F., Stillwater, MN
"Thank you for your most courteous, professional handling of the exchange made on this order. The replacement piece arrived Saturday and I am pleased with it. This kind of customer service is what will keep me a loyal customer!"
M.C., Laughlin AFB, TX
"I'm so happy I found this site!!"
P.Y., West Richland, WA
"Love you! I truly enjoy and appreciate your site. It is refreshing to find such an organized and vast inventory at one's fingertips. Before finding you I was relying on searching local antique stores for my missing pieces and finding myself at their pricing whims, which ranged dramatically. Now I have your site. Your pricing is so reasonable, I have shared you with friends for their missing pieces and I look here before ever purchasing anywhere else. As I said before, I Love You! And I mean it. Please don't change or go away, and thank you ever so much for being there for all of us who love the memories we've been handed down, and love to live with daily."
T.C., Quebec, Canada
"Thanks a lot, everything arrived in perfect condition. You did a A1 job on the packing. I am very happy to have replaced my 8th. dinner plate. Will surely recommend you."
E.B., Arlington, VA
"Replacements is awesome!"
D.G., Waynesville, OH
"I just received my orders from June 9 and June 10. Both of the orders were received in great shape. I wish you well in finding the pieces I placed in request finding. I also want to let Mr. Page know I am so glad he started this business."
K.W., Swindon, Wiltshire UK
"Very easy to use site. Thanks!'
R.C., Brooklyn, NY
"Your customer service staff is very courteous and helpful. Not only was your customer service rep courteous and efficient, I'm impressed that your response time to my recent email was within hours - and that was on a weekend during non-business hours."
J.D., Corydon, KY
N.B., Canton, GA
"Thank you for your great service! After researching the internet, I had almost given up finding the name of my souffl dish pattern, much less locating a source where I could buy it. After discovering your wonderful website, I emailed a photo of my dish & your staff quickly provided its pattern name, manufacturer, and a thorough list of matching pieces, etc. I appreciate your researching this for me and promptly providing so much helpful information& not to mention the ability to replace my broken souffl! I gladly recommend your company to all my friends & family. I hope to visit your amazing store if Im ever near Greensboro."
V.W., Pipe Creek, TX
"YOU HAVE BEEN THE GREATEST ON HELPING FINISH OUT MY SET. I like being able to see a picture of the piece, and your having the "Find This For Me" option on pieces not currently in stock is beyond words...that is how I found my creamer. THANKS SO MUCH! THERE ARE MANY MORE PIECES I WANT TO ADD, AND THROUGH YOU I THINK I WILL HAVE ONE OF THE BEST COMPLETED SETS EVER TO PASS TO MY GRANDCHILDREN!"
D.N., Spencer, IA
"Great website and so easy to use!"
B.W., Edinburgh, Scotland
"Excellent customer service - prompt dispatch and superb packaging"
R.S., Indianola, IA
"This is the best site for china that I have come across yet. Thanks."
More Pages of Letters From Our Customers!