Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
V.B., South Africa
"Love your site!"
L.A., Coupeville, WA
"Unbelievable ! ! ! Please give my thanks to your excellent shipping department. My shipment was delivered to my front door but between then and my arrival we had several hours of 70 mph wind. The package was blown off my protected porch and tossed down the stairs, across the patio, over the ditch, and down the gravel road into the woods before my neighbors noticed it. The carton reflected its adventures. I unpacked cautiously expecting broken pieces but ... Unbelievable ! ! !... not one item was damaged in any way."
"The goods have arrived in good condition. Thanks for the prompt and professional handling."
"Love this site!"
N.A.O., Miami Beach, FL
"I wrote about you all when I was a consumer columnist. I am still a happy customer!"
P.H., Jefferson, OH
"I love the internet! It was so easy to find your website, pattern of china, and how to check out what replacement pieces might be available."
R.D., Milton, FL
"Easy to navigate and find things on your website."
S.D., Winder, GA
"My Christmas came early. The Kirk Stieff, pewter, Williamsburg salt and pepper shakers arrived. They are even better than the photo led me to believe. I had been looking for these on and off for a few years, went to your site for something else and just browsed for them, and the search was over. Thanks so much."
C.W., Topeka, KS
"Your site is wonderful!"
S.S., Aurora, OH
"I have been very pleased with the items I ordered from Replacements.com. Thank you!'
M.M., Ontario, Canada
L.W., Georgetown, GA
"Love your site!"
S.W., Eliot, ME
"I have depended on this site for many replacements"
R.B., Madison, WI
"Great site. Love that you allow pets at work!"
T.D., Pitsburgh, PA
"Found your site very complete and easy to use"
C.E., Annapolis, MD
J.H., Alpharetta, GA
"Love your website!"
S.G., Crossville, TN
J.R., Plano, TX
"Your site is a treasure trove"
M.P., Craig, CO
"Thank you for this site"
C.M, Austin, TX
"So wonderful to have this website for discontinued patterns. Thank you!"
S.H., Ridgewood, NJ
T.B., New Brunswick, Canada
"Great to find this site"
N.H., Hebron, KY
"Love your site"
B.C., Caribou, ME
"Love your website and I have always been very satisfied with my orders placed through you!"
E.K., Fairhope, AL
"I love your site"
L.D., Carlisle, PA
"Your site is wonderful, thanks"
E.B., Aurora, CA
"Your website is wonderful!"
E.D., Shelby, MT
"I love that your site is available to find pieces."
J.L., Trenton, MI
"I called trying to locate what I thought was a discontinued Vera Wang pattern for my niece. The person helping me was very, very knowledgeable. I sent a first anniversary gift to the couple and they now order from your site. Thank you!"
E.G., Dallas, TX
"Thank you for creating this site!"
M.W., Roseburg, OR
"Wonderful site, just wish I had more money to buy!"
K.H., Barrington, IL
N.W., Dallas, GA
"Thanks for this site!"
P.A., Floyd, NM
"Love your site! Have been able to nearly rebuild my Bridal Veil set! Thank you!"
A.A., Englewood, NJ
R.L., East Providence, RI
"Extremely happy with your website, very easy to use."
J.S., Forestburg, TX
"Love your site"
D.B., Dublin, OH
"I just received my replacements pieces from Replacements.com. I am so VERY pleased with the packaging and quick shipment! Thank you for taking the time to ensure each and every piece was wrapped gently and shipped properly. Hopefully, I won't have to worry about replacing another piece of our Waterford crystal. But in the instance something happens, I know EXACTLY where to turn to to help me find the pieces. Thank you very much!"
D.L., Bartow, FL
"I received my order today and am thrilled. All the pieces are beautiful and were carefully packed. Kudos to you folks for not gouging the public on shipping costs. You're one of the few that doesn't overcharge and I simply wanted to tell you how much I appreciate that. I will definitely tell all my friends about Replacements."
More Pages of Letters From Our Customers!