Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.M., Seneca, SC
"Easy to navigate site-thanks"
S.R., Bella Vista, AR
"Love your site."
E.W., Hillsborough, NJ
"I have ordered from you several times before and have been totally pleased!!! Happy Thanksgiving!"
J.C., Memphis, TN
"I have ordered from Replacements.com before and have been very satisfied with your company finding my china pattern, and the customer service."
N.H., Tybee Island, GA
"I am glad you exist. Having a real voice is wonderful customer service. Being able to find difficult replacements is a wind-fall."
J.H., Virginia Beach, VA
"Received my first place setting today, it is beautiful. I'll order more when possible, and give the list to my family for gifts. Not only is your service fast, but your prices are lower than your competitors, and you have more in-stock inventory than any other website I visited."
A.L., Chino Valley, AZ
"I love everything about your site and company! I have filled one china pattern and am now working on another for our daughter. Your site is honest in the quality of the products and I love the fact they will look for items if you don't have them!! Thank you!!"
K.R., Mesa, AZ
"Your site has been very helpful in identifying several patterns over the years. It is helpful, informative and educational. It's like the Grand Central Station of those things beautiful."
L.R., Monument, CO
"I have worked with Replacements for years and have visited their showroom. I have completed sets of Waterford, Lenox and other sets of crystal and china. They are a fine company with a quality product. Just this past week in Charleston, I saw two pieces of sterling that would complete my set; however, I knew that Replacements would be more reasonable and would ensure that I was satisfied when I complete my set with them. They are trustworthy and work to find anything for their customers, no matter how rare. No one else provides the services that Replacements does--and no one could "replace" them (sorry:)"
C.M., Rochester, NY
"I am an inveterate dish collector, beginning at age 16 when I inherited some of my grandmother's Fostoria. Now, 55 years later, I still haunt antique stores. When I find a teapot I like, and two matching cups, I buy it, knowing that Replacements will be there to round out matching pieces. Thank you for always being there!"
S.Y., Woodstock, NH
"I have used Replacements, Ltd. for years and think your service is great."
B.H., Phoenix, AZ
"Impressed with your selections and service."
G.M., Wyoming, RI
"I have purchased some Corningware pieces and have been satisfied with working with you and your staff. Very helpful."
C.B., Alexandria, VA
"So happy you exist!"
M.F., Florence, AL
"Love your site and ease of use."
K.C., Kingsport, TN
"You have a one of a kind business that I know of, and I'm so glad someone thought of it!"
P.H., Raleigh, NC
"Always a wonderful experience with Replacements."
S.N., Dodgeville, WI
"Have used your service often: love it!"
S.G., Watertown, NY
"You guys are great!"
S.A., Hansboro, ND
"This is such a GREAT WEBSITE, that I have all of my friends using it to find what they have been looking for!!"
J.B., Grayson, GA
"I have experienced your outstanding customer service in your showroom location in Greensboro, NC and by phone and email. You are what retail is supposed to be....thoughtful, caring and willing to go the extra effort to assist a customer no matter the value of the purchase. You fill a unique niche and you are much needed. Much more could be said about your brand of customer service. Superb."
S.E., Melrose, FL
"One of the best companies that I've ever dealt with. Thank you!"
B.B., Hartford, WI
"I love your business. Thanks for finding some very hard to find items for me. I appreciate what you do!"
G.Z., Niles, MI
"Nice site, I had no idea how many items you have for both my silver set and my dinnerware. I will definitely keep you in mind when I order. The prices are very competitive too."
T.S., Martinez, GA
"Very useful site"
C.L., Erie, CO
"I have found Replacements.com very helpful, immediately responsive with information, and very educational about china and silver. I love this resource."
R.S., Havertown, PA
"It is a pleasure doing business with this company!"
S.R., Floral Park, NY
"I love this store. Every time I visit my cousin in Greensboro she takes me there and we spend hours shopping. It is fantastic."
S.C., Kansas City, MO
"This is a great source for my old patterns."
R.P., Brookyn, NY
"I love this company!"
L.E., Painesville, OH
"So happy to find a place to buy pieces of my 1903 Haviland set. After 4 generations a cup got broke in moving. Your web site has been very helpful and easy to use."
R.F., Coogee, Australia
"I have received my replacement crockery. I'm very impressed with the quality of the items - most of my pieces are a bit age-worn, these look brand new. And I'm also very pleased with the speed of processing and delivery. Many thanks!"
P.K., Ypsilanti, MI
"I have been a customer in the past and you always find what I needed."
S.H., Kokomo, IN
"Have bought from you before and visited the warehouse in North Carolina and was very impressed."
M.B., Katy, TX
"So pleased with all of the pieces I have acquired over the years through Replacements! Thanks for your superior service."
J.M., Atlanta, GA
"Good to know there's a place where replacement pieces can be found."
V.M., Paia, HI
"Thank you, I appreciate your service!"
M.H., Leesburg, FL
"Thanks for being so easy to find!"
K.M., Springfield, VA
"You guys are the best!!"
T.M.P., Hallandale Beach, FL
"You guys are lifesavers. You have saved me much time and heartache in trying to located my now discontinued china set, which I received as a wedding gift 15 yrs ago. Thank you!!!"
More Pages of Letters From Our Customers!