Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.K., Moticello, AR
"I have been very pleased with the exceptional quality of Replacements, Ltd service over the several years I have dealt with them. Descriptions are clear and personnel are most willing to further clarify any questions I've had. Responses have been prompt, cordial and efficient. I am most impressed at the breadth of patterns and items that are available. The website is easy to use. Thank you for your consistent commitment to seeking out antique and collectible items. As most companies are cutting back on quality, service and breadth of variety, Replacements, Ltd has maintained their high standards to meeting diverse personal requests. Many thanks!"
L.M., Wolcott, CT
"My mother-in-law has been gradually replacing pieces to a collection owned by my husband's grandparents from the 1960's (Noritake Laureate) for me. Because of your service, I will have something that has some family heritage attached to it to pass down to my own daughters one day. The pieces are always packed securely and arrive in excellent condition. We will both continue to use Replacements for many years to come!"
D.F., Burr Ridge, IL
"Love your store"
J.G., Brooklyn, NY
"It's always a pleasure to do business with you. All my dealings with Replacements have been enjoyable and allowed me to feel confident with the order, whether being sent to me or as a gift. I also like that you keep me up to date on the patterns I'm interested in."
J.B., Landaff, NH
"Great store to visit. Something for everyone! And the sales people were so friendly. I realized I don't have everything in my pattern!"
G.P., Terre Haute, IN
"It is comforting to know that your company dedicates service to consumers who exact joy from beautiful matching dinnerware."
B.H., Sacramento, CA
"I have been very pleased with your service."
N.M., Wrightsville, PA
"Have used your business for years-great resource!"
L.C., Phoenix, AZ
"It makes me feel so wonderful to have a place like yours where I can go to purchase gifts that bring joy to my family. "
G.B., Lowell, IN
"We have done business before and I love your company."
J.C., Saint Petersburg, FL
"Very extensive inventory"
B.T., Jackson, MS
B.C., Claremont, CA
"Love your service!"
M.V.L., Longwood, FL
"I have ordered in the past and been very happy with the service."
S.D., Oxford, PA
"I have been trying to find replacement pieces (for years) to match a set of dishes that belonged to my husbands grandmother. They weren't expensive then, but now cost much more to replace, and are very hard to find. Replacements.com not only found the pieces, but shipped them very quickly, and my mother-in-law was very impressed that I was able to use the dishes for our family holiday meal! She knew I didn't have enough pieces for the whole family, and was surprised when-all of a sudden- I did! So "Thank You" Replacements.com for saving the day!"
K.B., Oxford, GA
"When I need something - my first thought is Replacements - Love you guys!"
B.K., Sacramento, CA
"Your company is a happy combination of quality retail-merchant and a sort of public service. Having made a number of purchases over the years, I have always been pleased with what I received. And where else could one possibly find something like Rosenthal sherry glasses to complete a set purchased in Germany in the 1980's? That's value!"
M.O., Little Rock, AR
"I appreciate your service. I tell people I know about your website. It's nice to know I can go to you to look for pieces that complete sets I cherish."
J.J., Houston, TX
"Love the site and the service!"
K.J., Linwood, NJ
"Honestly I love your site, love the china I have purchased from you and am hoping you are able to find more dinner ware plates. I would never buy china from any other site as I trust yours to be real and not fake. That means a lot to me."
B.H., Ontario, Canada
"I appreciate all the hard work that Replacements does. I use Replacements as a reference and it has helped me find many china and crystal pieces and their names."
B.S., Nashville, TN
"I'm so impressed with the diversity of your workplace and the items I order always are the best quality and best prices."
L.H., Mill Valley, CA
"I love you guys!!"
K.M., Poquoson, VA
"I have been with this company for years and you have always been able to find what I need."
H.C., Nova Scotia, Canada
"Thank you for what you do. I love my Denby Midnight and was very sorry to see it had been discontinued and even sorrier when my husband dropped a dinner plate!! So you can imagine my delight to find it on your site."
D.W., Conyers, GA
J.A., North Augusta, SC
"I love browsing your products. When I don't have anything else to do at home I spend hours! I love the rare pieces that I have gotten for very reasonable prices. A Nymphenburg or Dresden pattern is not easy to find anywhere, not even in Europe!"
P.T., Santa Rosa, CA
J.M., Seneca, SC
"Easy to navigate site-thanks"
S.R., Bella Vista, AR
"Love your site."
E.W., Hillsborough, NJ
"I have ordered from you several times before and have been totally pleased!!! Happy Thanksgiving!"
J.C., Memphis, TN
"I have ordered from Replacements.com before and have been very satisfied with your company finding my china pattern, and the customer service."
N.H., Tybee Island, GA
"I am glad you exist. Having a real voice is wonderful customer service. Being able to find difficult replacements is a wind-fall."
J.H., Virginia Beach, VA
"Received my first place setting today, it is beautiful. I'll order more when possible, and give the list to my family for gifts. Not only is your service fast, but your prices are lower than your competitors, and you have more in-stock inventory than any other website I visited."
A.L., Chino Valley, AZ
"I love everything about your site and company! I have filled one china pattern and am now working on another for our daughter. Your site is honest in the quality of the products and I love the fact they will look for items if you don't have them!! Thank you!!"
K.R., Mesa, AZ
"Your site has been very helpful in identifying several patterns over the years. It is helpful, informative and educational. It's like the Grand Central Station of those things beautiful."
L.R., Monument, CO
"I have worked with Replacements for years and have visited their showroom. I have completed sets of Waterford, Lenox and other sets of crystal and china. They are a fine company with a quality product. Just this past week in Charleston, I saw two pieces of sterling that would complete my set; however, I knew that Replacements would be more reasonable and would ensure that I was satisfied when I complete my set with them. They are trustworthy and work to find anything for their customers, no matter how rare. No one else provides the services that Replacements does--and no one could "replace" them (sorry:)"
C.M., Rochester, NY
"I am an inveterate dish collector, beginning at age 16 when I inherited some of my grandmother's Fostoria. Now, 55 years later, I still haunt antique stores. When I find a teapot I like, and two matching cups, I buy it, knowing that Replacements will be there to round out matching pieces. Thank you for always being there!"
S.Y., Woodstock, NH
"I have used Replacements, Ltd. for years and think your service is great."
B.H., Phoenix, AZ
"Impressed with your selections and service."
More Pages of Letters From Our Customers!