Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.P., Sydney, Australia
"My favorite website!"
J.J., Melbourne, Australia
M.R., Langport, Somerset, UK
"Just a note to say that my order for the replacement of three wine goblets arrived safely three days ago, exactly as requested and in perfect condition. Money very well spent!"
H.N., Oakland, CA
"Thank you so much for the bowls. It really means a lot to be able to replace parts of the set we love."
S.B., Essex, UK
"Love this site-it's amazing-so much china in one place- I have recently started to collect old Royal Albert and when I found this site. I was overjoyed-the staff are really helpful and friendly-my item was sent quickly and so well packaged. I can see I am going to be a regular customer for some time! Thank you to you all!"
J.K., Chester, VA
"I find your site very helpful in looking for particular collectibles."
F.R., Vancouver, Canada
"Love your site!"
J.U., Oldsmar, FL
"I love your website! I hope you can find some more of this pattern - I'm interested in any pieces."
B.H., Palmyra, PA
"It was very easy to find my grandmother's china name that I inherited that she received in 1940. I am eternally grateful."
N.F., Weatherford, TX
"Every time I've needed a replacement or an extra" piece of china, crystal or porcelain, my first inclination is to check with Replacements.com. Your company has come through every time! I do enjoy the updates...have purchased some items that I never new I "needed"! The packing and timely shipping is flawless. Thanks so very much for your attention to detail. Customer service is unequalled."
K.F., Azle, TX
"Love your service and accuracy"
C.R., Watertown, MA
"THANK YOU! I FINALLY FOUND THE ANSWER I WAS LOOKING FOR ON YOUR SITE! I was quite impressed with the depth and breadth of the complimentary resources and ease of access which you generously offer to interested visitors. As a former intern in the decorative arts department of a major museum I was quite impressed with the depth and breadth of the complimentary resources and ease of access which you generously offer to interested visitors. Following a search for pieces of my pattern, I plan to return as a customer."
L.P., Broadview Heights, OH
"When I was first married, 40 years ago, I broke one of my iced teas to my crystal, which broke my heart. We were living on a shoestring in 1970, and didn't have the money to replace it. By the time we DID have the money, Tiffin crystal had been bought by Franciscan, and our pattern had been discontinued. I was thrilled when, years later, I saw a small ad for your company in the back of a Woman's Day" magazine! Through the years I have ordered a few replacement pieces, as well a many additional pieces. Now I'm ordering things for our son and daughter-in-law. Thank you for your services! You're a great company with which to deal!"
M.C., West Vancouver, Canada
"Love your company-best in the world!"
D.M., Jamul, CA
"Best replacement site"
V.S., Coral Gables, FL
"I love your story, great business."
E.L., Rumford, RI
"Always pleased with the service at Replacements. You have a great business models and customer service is top notch. Replacements should give classes to other business' on how to run a company!!"
M.G., White Pine, TN
"Good service and selection"
S.H., Stafford, VA
"Again, great prices, so happy to find my heirlooms."
P.W., New Egypt, NJ
"INTERESTING WEBSITE! I'm glad I found you. I'm considering adding a coffee pot from your website (which matches my dinnerware set) to my Christmas list. I'm especially excited because I did not know the coffee pot existed. Thanks!"
G.K., Cranberry Township, PA
"I appreciate your site so much! You have helped me find so many things over the years. Thank you!"
T.H., Tuscaloosa, AL
M.C., Los Angeles, CA
J.F., Severna Park, MD
"Have replaced other pieces with you and have been very satisfied."
A.B., East Burke, VT
"I love everything about your site! First of all the dishes and secondly the service and ease of ordering! Superfast delivery and great prices! Thanks!"
N.S., Burton, MI
"Great service in the past and an amazing inventory of items I never knew were available in my sets of dishes!"
S.N., Manzanita, OR
"Love your service"
J.B., Napa, CA
"Your emails have been wonderful."
S.G., Beverly Hills, CA
J.P., Ketchikan, AK
"Great service and wonderful shipping at a reasonable cost."
N.H., Silver Spring, MD
"Love your services"
L.L., Valley Head, WV
C.H., Hendersonville, TN
"This is an excellent service to offer - to replace lost pieces or add pieces to what are sometimes family heirlooms! It's meaningful to be able to use these collections of china, crystal, and silver down through the generations and they should be used!"
M.M., Dolores, CO
"Fabulous site-I use it often!"
V.L., Libertyville, IL
"I have had the pleasure of doing business with your wonderful company for over 25 years. I was able to complete my china pattern (Noritake Golden Dawn) through you long after it was discontinued. Your company is wonderful!"
M.K., Pittsburgh, PA
"I love you!"
R.A., Flossmoor, IL
"Your company is great!! Have ordered many favorites; they come in perfect condition!! Thanks!!"
D.M., Sanford, FL
"Thank you!! You found it for me!! Wow...you're awesome, just awesome! You did it with only a picture too! I'm amazed!! Love love love you guys!!"
L.A., Kosciusco, MS
"I have bought before and was pleased."
P.M., Fairport, NY
"I can't believe you were able to identify my crystal pattern from a photo sent to you in an e-mail; and you responded that same day! I ordered several pieces and they arrived quickly and were packed perfectly to avoid breakage. After they arrived, I decided to complete other sets of china and flatware that I've wanted to have for years. Thank you for your great service. Hopefully some day I will get to visit your store."
More Pages of Letters From Our Customers!