Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.M., Apalachin, NY
"I love your site and was pleasantly surprised to find my china available. I've added it to my favorites and plan on visiting often."
D.S., Warner Robins, GA
"Used your service for years&great!!"
S.C., Harmony, NC
"OMG!!! I love your store!!!"
R.P., Sugar Land, TX
J.B., Mansfield, LA
"Always a great service, a real person talks to you, very nice and helpful-the way southerners should be!"
M.C., Napa, CA
"Wonderful website. I love it. So fun to find what I'm needing or wanting. You seem to have everything! Thank you!!!!"
L.D., Valrico, FL
"You are great!"
B.P., Giltner, NE
"I have enjoyed your services in the past. I was able to replace items that were discontinued in the past. Thank you."
P.A., Port Washington, NY
"What a terrific resource!"
E.K., Sparks, NV
J.M., Bethlehem, PA
"We have enjoyed your efficient service."
N.M., Scarsdale, NY
"You are the best!!!!!!!!! The quality of customer service you receive either on the phone or in the store is more than anyone can ask for. When trying to locate an object that will complete a set or was broken, you can count on Replacements to help find that item."
L.D., Valrico, FL
"You are great!"
S.E., Tualatin, OR
"This is a very cool website."
S.P., Los Angeles, CA
"Everything arrived safely Nov. 9! Thanks once again for your efficient handling of the order."
C.P., Superior, WI
"Thank you for finding my china pattern. I've waited awhile for it, and now, I can be assured that I have it all, except for some ice cream bowls or cups. The packing was excellent and safe. I tell other people about your service, and tell them how impressed that I am. Thank you again."
T.F., Hemet, CA
"I've used your service in the past, and I wish I'd known about you years ago! Great service!"
L.D., Huron, SD
"THANK YOU FOR THIS FINE SERVICE! In today's busy world, I use your service as my "go to" site to find replacement pieces for myself and family, or for gifts for showers, weddings or birthdays. You save me valuable time and money!!"
J.G., Leawood, KS
"You are so organized. I feel it is very easy and secure to order from you. Thanks!"
J.P., Victoria, Australia
C.G., Riverside, CA
"Just a note to let you know my 4 wine glasses arrived well packed and in perfect condition yesterday! Thank you for your attention to the details."
B.P., The Villages, FL
"Thank you for being so efficient in replacing the broken bread and butter plate. It arrived well packed and unbroken. I will continue to order from you in the future."
L.B., Dracut, MA
"This site is awesome, always finding everything I need including a dinner plate of my great aunt's china."
N.Z., Crossville, TN
"I have received items from you in the past and have been very satisfied with the results."
L.F., San Francisco, CA
"Thanks for offering such a great service."
M.H., Gulf Breeze, FL
"Good site. Lots of information."
P.F., Munfordville, KY
"I have ordered from your company before and am thrilled with all of my purchases."
C.B., Greensboro, NC
"You are the best! What a great story of turning a hobby into a career and mega business!!"
A.S., Little Neck, NY
"Good source of items!"
B.C., Woodstock, IL
"I was so excited when I found your website 6 years ago to replace pieces of my grandmother's china. I am so happy to be able to order some replacement pieces yet again."
K.K., Drums, PA
"This is a great company, and if it weren't for you I wouldn't have been able to complete my Mother-in-laws' beautiful china, which is no longer in stock. The items I purchased came very well packed and looked brand new. Thank you."
S.A., Saint Peters, MO
"This site is amazing!"
K.F., North Little Rock, AR
"I think you all are great!!!!!!!!"
F.M., Alberta, Canada
"Already used your service once and was very happy with the promptness and ultimate result."
J.B., Bakersfield, CA
"I love your company."
D.D., North Vancouver, Canada
"Your customer service is very helpful and I love your website. I appreciate getting regular updates on the china and flatware I registered with you. You have a lot to choose from and your prices are very reasonable. Thank you!"
F.C., Wasilla, AK
"I have ordered from you several times and been very happy. I also have several family members who also use Replacements and we are all happy with the service. Thanks!"
J.K., Gold River, CA
"Although it has been a few years since I visited your amazing store, I remember how much I was impressed not only by the store size and outstanding selections but also by the fact that it is almost like a museum in that you have beautiful items that are not for sale. My husband waited (looked too) patiently while I wandered from department to department and inquired at the desk regarding other items of interest to me. Both the service rendered in the store and the ongoing e-mails I receive regarding items I am looking for, are greatly appreciated. Your service is excellent. California to North Carolina is a really long distance but I feel the gap virtually non-existent due to your communications."
J.L., Jacksonville Beach, FL
"Wow! Thanks so much for helping me identify my grandmother's china which I inherited after my grandfather passed away last year."
D.C., San Dimas, CA
"Wonderful that these discontinued items can be located. Have used your services in the past and am quite happy."
More Pages of Letters From Our Customers!