Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.M., Lees Summit, MO
"Love your web site."
A.T., Lancaster, MA
"Appreciate being able to find these discontinued patterns."
C.K., Springfield, VA
"I have my great grandmother's 1920's era china and crystal that would be impossible to find without you. We are an Army family and we move frequently. Knowing I can find replacements for these items makes me so happy. We had breakage in our most recent move and I look forward to receiving a new dinner plate soon! Thanks so much!"
E.U., Salt Lake City, UT
L.S., Campbell, CA
"Got my first shipment. Very happy. Coming back for more!"
E.H., Nacogdoches, TX
"Years ago, I purchased Wedgwood pieces of china along with some silver. You were also responsive to my requests and deliveries were very prompt! It has always been a joy to deal with you."
C.C., Burlington, VT
"You're a great source for research!!!"
M.M., British Columbia, Canada
"Love this pattern. Very good service on Replacements. Ordered years ago. I bought my china pattern in 1960, after the company had stopped making it. I had four place settings, sugar, cream, and one vegetable dish. With all my moves around the country, I still have 2 full place settings, sugar, creamer, vegetable bowl, and am now adding to it - coffee pot, and salad plates in last few years, platter from a friend, and now a covered vegetable bowl and salt and pepper shakers. I hope to leave all of this wonderful china set for two to my daughter and her husband in my will. Hope she likes it."
C.W., Missoula, MT
"When my wife said do not take the dishes out side, I ignored her. When the bear appeared and knocked over my barbecue, stole my steak, and broke the three dishes, I got no sympathy. Your replacement business has restored calm in the kitchen."
I.B., Oslo, Norway
"Happy that you exist!"
M.F., Boynton Beach, FL
"It has been a pleasure dealing with your agents and your company. My needs have been taken care of instantly, and with a professional manner. The merchandise ordered has been shipped in a timely manner, well-packed, and received in excellent condition. I look forward to doing business with your company in the future."
S.M., Denver, CO
"Absolutely love you guys!!"
J.R., Mission, TX
"So far I have been very happy with your website."
E.S., Carlsbad, CA
"I have used your service before and have been successful in replacing missing pieces. I appreciate your site very much."
R.R., Memphis, TN
"You truly have on record the oldest and most obscure patterns! Thank you for having my great grandmother's china and sterling on file."
L.C., Ames, IA
"Have ordered from you before in the past with excellent results."
G.S., Salt Lake City, UT
"I LOVE YOUR SERVICE! Nearly 40 years ago I selected my Dansk Flamestone Smooth pattern for my every day dinnerware. I loved it then and love it now! However, after 40 years so many of the pieces had been broken and I had barely a full place setting left. Now with the service of Replacements, Ltd., I have completely replaced my 12 place settings and expect to enjoy many more years of exquisite dining!"
S.S., St. James City, FL
"Been using you guys for years - love you!"
S.M., Akron, NY
"Fast, easy and couldn't believe how quickly I received my order AND in perfect condition."
R.A.G., Los Angeles, CA
"The plates were perfect and greatly appreciated. Thank you."
E.A., San Antonio, TX
"I ordered replacements for some spoons and was thrilled that you had exactly the ones I needed."
D.H., Fountain Inn, SC
"You provide a valuable service Thank you!"
P.P., South Hadley, MA
"Your site is a special find."
J.F., Raleigh, NC
"I checked on line almost two years ago and you did not have this Waterford piece my daughter really wanted. To my surprise I received an email from you that you one had come in. I called to ask questions regarding your return policy and to make sure there would be no chips. Your representative was amazing and very informed on all I asked. He made my day and my daughter's Christmas. So surprised you kept my request to match it up after two years. Great computer software you have. I know I can count on you again if I need a replacement."
E.C., Smithfield, NC
"I always have a good experience there. Your work force is consistently knowledgeable, courteous, and helpful. It is a pleasure to shop with you--in the store, on-line, or on the phone. Thank you and your employees for making shopping fun."
S.S., Queensland, Australia
"I really think this is a wonderful service. I really didn't know where to start in looking for the Wedgwood piece that I want....no......NEED!!! This has made it so much easier."
J.S., Sun City Center, FL
"Your customer service is excellent!"
R.J., Walla Walla, WA
"I've always been pleased with your service."
D.S., Seven Hills, OH
"Hi, I just received your email and your web site was so easy to use."
M.W., Windsor, CA
"Thank you for the prompt shipping and service. I enjoy reading the newsletter!"
J.R., Escondido, CA
"You are great!"
C.T., Moody, AL
"Call me sentimental, but I currently have several antique collections spanning three generations. Thanks to Replacements, Ltd., I am gradually locating pieces to complete and add to my grandmother's wedding china which she began collecting in the 1920s. Also, I located some additional glassware and crystal pieces to match my grandmother's collections. What a treasure! A HUGE THANKS to everyone at Replacements Ltd. for what you do to make this world a happier place!"
N.B., Ormond Beach, FL
"Very pleased and happy with pieces received in my order. I would also like to mention that the packing was excellent. As I opened each box I could tell that you took the time to ensure that the dishes and other pieces would arrive safely and in excellent condition. I would highly recommend your company to anyone looking to replace or even add pieces to their china sets or any of their collections. Thank you also for your excellent customer service."
K.G., Tallahassee, FL
"I'm so glad to have seen Replacements featured on several news programs because of your pet friendly policy. You've set such a great example of making a workplace a nice place to be - and the more people know about it the better. Being a pet owner and animal lover myself and having worked in the mental health field for 35 years, I know how very much pets add to our lives and how for many people they are a way out of darkness. Thanks for being a great company to work for - for people and pets!'
J.M., Berlin, NJ
"I was pleased with the ease with which I found your website and items I wanted to replace."
K.T., Aurora, CO
"Love this site and business! Excellent business ethic. Careful packaging. Great care in shipping."
B.S., Lexington, SC
"I really appreciate being able to find discontinued patterns with your company!"
H.O., McLean, VA
"I have shopped with Replacements for many years. I have always found quality merchandise, especially those "hard to find " pieces. The service is excellent and never a problem if you have to return anything. A pleasure dealing with Replacements."
P.S., Winter Haven, FL
"I am amazed at your extremely well thought out inventory program."
J.S., Charleston, SC
"Have been coming by your store in Greensboro, NC for years and purchased many items."
More Pages of Letters From Our Customers!