Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.A., Melrose, MA
"Impressed with the ease of locating and making a request. Looking forward to receiving a positive response."
G.O., Monument, CO
"Excellent website-easy to find products."
G.S., Kansas City, MO
"A terrific service for china collectors."
L.S., Huntington, WV
"I am so glad there is an opportunity to find a replacement for the plate I broke this morning, I was brokenhearted now I am at least hopeful. Thank you!"
P.F., Williamsburg, VA
"I have used your services before with great success"
D.B., Olathe, KS
"I have previously ordered from you and always been pleased with the experience. Even when using the standard shipping method, my orders have come quickly, and without exception, the items have been in very good condition, including items I've purchased with the 25% discount for having "slight imperfections." I especially appreciate receiving email notifications when items in my patterns are put "on sale," and the availability of pictures of items is invaluable. By perusing your site, I was able to identify the names of previously unknown stoneware and silverplate patterns that had been in my family for generations, and to replace missing items from these patterns. Thank you!"
M.M., Abita Springs, LA
"I have ordered several items from Replacements and have never been disappointed."
D.H., Moss Landing, CA
"You are pretty much the only game in town for replacement china, and many organizations would see that as opportunity to offer less than satisfactory service. After all, where else can one turn? You, however, show a concern for your customer, and offer excellent service. My satisfaction with you is complete!"
D.K., Fairfield, CA
"Great site; glad I found you!"
E.S.L., Vancouver, WA
"You give great service!"
M.J., Davenport, IA
"Your place is great!!!!"
T.T., Lakehills, TX
"This is a very organized site."
J.C., New Orleans, LA
"Great site! What a wonderful service to provide for collectors!"
K.M., Grain Valley, MO
A.P., Port Charlotte, FL
"I appreciate all the info your site offers"
M.K., North Jersey, NJ
"Thank you for this site...nice to know I can still get pieces for my china pattern."
T.S., Narrowsburg, NY
S.E., Philadelphia, PA
"Such quick service-thank you!"
D.L., Grosse Pointe Farms, MI
"Your company provides a wonderful service in replacing items that have been broken over the years."
P.B., Ocala, FL
"Always happy with results."
A.R., Florence, AL
"100% satisfaction with past experiences."
E.H., Van Nuys, CA
"I love your great service!"
J.W., Pineville, NC
Not only do you provide prompt and efficient service, you provide an unprecedented array of collectable items. Your catalog and display system makes finding what one wants as easy as clicking one's mouse! A visit to your showroom offers a sensory overload with it's many selections.
S.K., Desert Hills, NV
"You have a wonderful website, and great customer care!! I love the email notices, and they're so easy to respond to! Thank you!!"
R.H., Indianapolis, IN
"I have known and dealt with you for years with only the best results. I honestly can't remember when I first heard of you. I suspect it has been a good 30 years ago."
T.R., Fredericktown, MO
"Very pleased with Replacements. My first order came in good fashion on time and the piece is beautiful, thank you! These are the dishes my wife and I had when we were married. A year later when my wife was with child she accidentally broke a couple of pieces and was in tears. She made the statement we'll never get these back! I showed her your website and she teared up. We're very happy with your efforts and we're working our way through your list!"
S.H., Saint-Gervais, France
"Your stock and endeavors to stock are impressive. I keep my fingers crossed that you will be able to locate my request.
N.S., La Crosse, WI
"Thank you for promptly identifying my china and crystal pieces from the past and presently. I appreciate knowing what it is I have acquired and enjoy slowly adding to my collections."
J.H., Vista, CA
"Thank you for your excellent, and easily accessible, well organized, website."
W.M., British Columbia, Canada
"This note is to let you know that this order has arrived (Qualicum Beach, British Columbia, Canada) and that we are extremely pleased with your fast, efficient and professional performance. From the phone call that we made to place the order (September 8), where we spoke with 'Randy', to the email confirmations that we received, your staff have obviously worked extremely well to process our order. We are very pleased with the dishes and look forward to hearing from you again if ever you are able to find any more vegetable bowls or a tea pot. Thank you again for being great to work with."
E.L., Colorado Springs, CO
"We had visited years ago and loved your choices and help provided. It is also very easy to go online and search for needed items."
K.J., Spencer, WV
"After my parents passed on I wanted information on her china. I found you all through an internet search. I garnered much needed information through your website. Price lists, replacements, and additions were available for my mother's china. I like receiving e-mails of sales and restocks. A big fan!"
P.P., Cisco, TX
"I thought I had most everything available in my pattern but was amazed to find there is so much more available on your web site!! Looking forward to getting my first order from you for a covered vegetable dish."
V.H., Edina, MN
"I have used your service in the past. You are a great resource! Thank you."
J.O., Fort Bragg, CA
"I've been wondering how to replace long-lost pieces and stumbled across you while looking for something else. Eureka!"
J.C., Homedale, ID
"I really like your webpage. It is great to have a place you can go to where you are able to find replacement pieces for your fine china you have had for years"
C.B., Chicago, IL
"I found my beautiful and vintage china set at an estate sale. After a closer inspection, I discovered there were a few pieces missing...I mentioned it to my sister who told me about replacements.com I immediately went to your website and voila! I found my missing pieces and now I have a complete set. What a find! Replacements.com is a great resource which provides an invaluable service in furnishing missing china pieces once believed were gone forever...I highly recommend replacements.com."
H.H., Milwaukee, WI
"I can't tell you how thrilled I am for finding the pieces of Mikasa stoneware that I needed. The pattern was discontinued way back in 1984 and you had them in stock! I thank you so much, and I am telling all my coworkers, family, and friends about your company and your wonderful customer service!"
M.S., Roanoke, VA
"Thank you for your continued, excellent customer service! Replacements, Ltd. does an excellent job of up-dating individual pattern requests...a most dependable company!"
S.P., Hampshire, IL
"26 years ago you matched my silver for me. It was my grandmothers and all the forks had disappeared over the years. You do great things."
More Pages of Letters From Our Customers!