Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.R., Lexington, KY
"After a house fire, I was devastated that pieces of my china were broken and the pattern was discontinued. When I found your website and could see the pictures of my pattern I was elated. The pieces needed were shipped promptly and packed so carefully there was no way they could break. I've added pieces of my pattern since then and have always had the same experience. You guys are the greatest!!!"
F.L., New Brunswick, Canada
"Love, love, love you guys."
K.M., Pleasant Garden, NC
"I've been to your store numerous times, every visit is just as fun and interesting as my first. I've taken many people with me on my visits and their reactions have all been so very positive, please continue your life's work."
G.B., Tampa, FL
"I am so thankful I found you. Now, I can add the pieces I am missing to my collection at my own pace, when I have I have a few extra dollars to spend. There is a wonderful sense of reassurance just knowing you are there. I am excited by the idea that you have the ability to find pieces from all over the country. Your service makes this luxury available to me...and as I said, for this I am so thankful I found you."
K.C., New York, NY
"Your company is fantastic! I received my order quickly and when I told you one of the bowls in my shipment was broken, you said you would immediately send out a replacement. It is always a pleasant surprise to find a company with such excellent customer service. I'm telling my friends about you. Thanks!"
D.B., Red House, WV
"Wonderful service reps"
J.H., Torrance, CA
"I just wanted to send a comment to you all. Thank you, thank you, thank you!!!! I am sooooo very pleased with my purchase of your Belleek Daisy pattern biscuit barrel. It is just what I have wanted for over 3 years !! It will be my mom's new home. She passed away 2 1/2 years ago and she loved daisies and being 1/2 Irish I saw this as the perfect resting place for her ashes. Nothing could compare to it at all!! Thank you for finding one for me and letting me know you had it in stock. I will forever be grateful to your company !! You have brought me my finale closer in answering my mom's wishes. This is the cherry on top. Or the foam on a pint, LOL. Thank you again, so very much. God bless you all !!
C.C, Memphis, TN
S.B., Minneapolis, MN
"Love the selection and education I can get just searching your site!"
P.E., Dunwoody, GA
"I love adding to my collections for myself and family through your service. Thank you. Replacements Ltd. has helped me to add additional crystal and china pieces as our family has grown. We now have sixteen grandchildren and soon to be two great grandchildren. They can enjoy having Thanksgiving and Christmas dinner using the same lovely china and crystal that has graced our table for these 48 years of our familys life together. Our family celebrations are enhanced by our beautiful table thanks to Replacements Ltd."
D.C., Summerville, SC
"Always pleased with your service!"
S.D., Mount Morris, MI
"Love your service"
M.B., Hutchinson, KS
P.B., Clayton, NC
"Glad you are in business. I appreciate the updates and services you provide and have a very informative staff that was so kind to help me in finding out some information on a particular pattern I had questions about. I will continue looking at your website in the future for pieces that I would like to find."
B.S., Sydney, Australia
"Since purchasing from you some time ago have managed to keep our dinner set complete, many thanks for your prompt and efficient service and business."
D.H., Kirkland, WA
"All of the items I have ordered from your company have been just what I wanted and everything was handled very well. Thank you."
S.M., Clarksville, TN
"WHAT A GREAT SITE! It is good to know that there are possible replacements (or additions) for precious treasures that may get broken or lost. I really appreciate the effort and the site is very user-friendly as well. I will share with my friends."
H.D., Apex, NC
"I have done business with you previously and was very pleased with the experience. I received what I considered a very fair price for the 2 dish sets that I brought in, and the transaction was handled quickly and efficiently. Thank you."
C.A., Melrose, MA
"Impressed with the ease of locating and making a request. Looking forward to receiving a positive response."
G.O., Monument, CO
"Excellent website-easy to find products."
G.S., Kansas City, MO
"A terrific service for china collectors."
L.S., Huntington, WV
"I am so glad there is an opportunity to find a replacement for the plate I broke this morning, I was brokenhearted now I am at least hopeful. Thank you!"
P.F., Williamsburg, VA
"I have used your services before with great success"
D.B., Olathe, KS
"I have previously ordered from you and always been pleased with the experience. Even when using the standard shipping method, my orders have come quickly, and without exception, the items have been in very good condition, including items I've purchased with the 25% discount for having "slight imperfections." I especially appreciate receiving email notifications when items in my patterns are put "on sale," and the availability of pictures of items is invaluable. By perusing your site, I was able to identify the names of previously unknown stoneware and silverplate patterns that had been in my family for generations, and to replace missing items from these patterns. Thank you!"
M.M., Abita Springs, LA
"I have ordered several items from Replacements and have never been disappointed."
D.H., Moss Landing, CA
"You are pretty much the only game in town for replacement china, and many organizations would see that as opportunity to offer less than satisfactory service. After all, where else can one turn? You, however, show a concern for your customer, and offer excellent service. My satisfaction with you is complete!"
D.K., Fairfield, CA
"Great site; glad I found you!"
E.S.L., Vancouver, WA
"You give great service!"
M.J., Davenport, IA
"Your place is great!!!!"
T.T., Lakehills, TX
"This is a very organized site."
J.C., New Orleans, LA
"Great site! What a wonderful service to provide for collectors!"
K.M., Grain Valley, MO
A.P., Port Charlotte, FL
"I appreciate all the info your site offers"
M.K., North Jersey, NJ
"Thank you for this site...nice to know I can still get pieces for my china pattern."
T.S., Narrowsburg, NY
S.E., Philadelphia, PA
"Such quick service-thank you!"
D.L., Grosse Pointe Farms, MI
"Your company provides a wonderful service in replacing items that have been broken over the years."
P.B., Ocala, FL
"Always happy with results."
A.R., Florence, AL
"100% satisfaction with past experiences."
E.H., Van Nuys, CA
"I love your great service!"
More Pages of Letters From Our Customers!