Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.M., West Hollywood, CA
"You were great! You found some other glasses I needed."
T.S., Toronto, Canada
"Hi there! Just wanted to thank you very much for the china. My ordered arrived today and I am very pleased with it. The pieces are beautiful and in perfect condition. I was very impressed with the wonderful care you took in wrapping my order to ensure it arrived intact. I really appreciate it. Thanks again and have a terrific day!"
L.T., Brisbane, Australia
"I was amazed at how quickly the item arrived and how well FedEx converted my home delivery to my office (I have a large dog at home). I think it was 4 days from the phone call to when I received my item! You guys rock!!! Many thanks!"
M.K., South Amboy, NJ
"Thanks for your ultra-professional service!!! I love the pieces you sent; all in great shape. And, thanks, too, for such quick delivery. These dishes have much sentimental value to me. Thanks for brightening my month with these nice dishes. And lastly, it is comforting to know that there are real people overseeing you order, and who take pride in the careful packing of the dishes and pieces I ordered."
L.F., Henrico, VA
"I've worked in retail and really appreciate the world-class service I received at Replacements during my first visit last Sunday! Thank you for the courteous, kind and helpful way I was treated, keep up the great work!"
W.C., Hillsboro, OR
"LOVE YOUR SITE! My experience with Replacements has been excellent over the past 10 years plus. I have always found what I wanted and at a price I could afford. Most of the items would not be mine to this day if I had to pay full bore retail! Thank-you Replacements!"
M.C., Napa, CA
"Replacements is so great because no matter what I'm looking for it seems to be there! I love china and all things 'dishes' so YOUR website is the place to browse and be happy with. Forget Facebook. THIS is the place!"
L.H., Colton, OR
"I really think you have a great site. I have always been able to find what I was looking for. I love the unique additions to my patterns that are available, the site itself is so easy to use and there is a fantastic confirmation and shipping response. All in all a fantastic site and service."
E.H., Raleigh, NC
"Absolutely love your site and store."
K.W., Seabrook, TX
"What a fantastic site! Thank you!"
J.F., Chandler, AZ
"Thank you for helping me expand my dinner service."
B.S., Holcomb, KS
"Neat Site! I've looked and looked for somewhere to buy my silver pattern which has been discontinued. When I came across this site, I realized there were many other pieces my pattern came in which I wasn't aware of. That was a surprising discovery, and one of the best things is that this company will continue to look for the pieces that weren't available yet - AND, let me know when they find one! You can't beat that. Thank you Replacements, Ltd.! PS I also found several crystal pieces Ive been looking for!"
L.K., Fishers, IN
This is a great web site and store. I have not only found many things but also use it to look at prices for items I am looking for or to sell. I have sold several items to replacements and I believe I have received a fair market price. I wish I lived closer to NC so I could visit your show room store more often. I am glad your store is in business and I hope it is for years to come."
G.B., Louisville, KY
B.V., Montgomery, AL
"I received the order today. Thank you for your persistent commitment to serving me."
M.A., Bossier City, LA
"I have ordered before and loved everything I've received. Thank you so much. May God bless you as you bless others."
L.D., Cincinnati, OH
"Very helpful finding a pattern for me. You listen to a customer's needs and respond personally. Your response does not have a 'form letter/stock answer' feel."
D.A., Rancho Cucamonga, CA
"The website is easy to understand."
P.D., Jacksonville, FL
"Great work, always satisfied."
B.J., Cropwell, AL
J.F., Perth, Australia
"Thank you for the order, it has just arrived, I would like express my heartfelt thanks for the way they were packed and the professional manner in which you handled our order. The original dinner set belonged to our Mum, she loved it and used it all the time, she always told us that we could get the missing pieces, so imagine our delight when we did a search on the internet and found your delightful company. I ordered the missing pieces which arrived in Australia wrapped extremely well and intact. Thank you I actually ordered 2 dessert bowls with my order instead of 2 soup coupe, but have decided to go ahead and buy 6 more dessert bowls and expand the dinner set, It is truly pretty on the table when it is all laid out. Very best wishes and kind regards."
C.B., Arlington, VA
"Not only was my order filled and delivered promptly, but the packing was superb. Every company that ships fragile merchandise should pack it as well as you folks do."
D.B., Lauderhill, FL
"How many of us have been frustrated when calling to pay a bill, or reach an actually living and breathing person for assistance, only to have an automated system shuffle you around. If I could see all of you out there, I know there would be a majority of raised hands right now. In a world that seems to have forgotten the importance of people connecting with people, how wonderful it is to find a company that is a throw back to simpler times. Replacements, Ltd. has been that breath of fresh air, and all I can say is ' It was nice having an actual human to talk to when I called'. Good job guys, and your courtesy and professionalism were truly appreciated."
C.A., Liverpool, NY
"Your service is great, thank you again for the many times you have helped me through the years gone by."
M.B., Longmont, CO
"You are a wealth of knowledge"
D.B., Weatherford, TX
"I love browsing your site. I am able to look up and find many of my china and crystal patterns."
K.H., Steger, IL
"I've been very happy with your service"
B.Z., Commerce, TX
"I have purchased some Knowles items from you before, and you were a Godsend. I had inherited my mother's china but only had a set of 6. When one of the dinner plates broke after Thanksgiving, I was devastated. Then I found your company!!!! Whenever I go to a friend's house and she shows me her china, she invariably is missing a few pieces because of accidents. That's when I tell her about Replacements. Many women inherit china that is missing pieces, so your company means a lot to women who remember family holidays with their grandmother or great-aunts' china!!"
M.H., Jonesboro, AR
"Very well organized sorting/review options"
P.M., Portland, OR
M.R., British Colombia, Canada
N.E., Portsmouth, VA
"I am so pleased with my recent purchase!"
A.H., Raleigh, NC
"Your service is awesome! I am thrilled to obtain replacement pieces for two china patterns that have been discontinued. I also signed up for e-mail updates showing Replacements' inventory for these two patterns, and it will be a real convenience to receive these periodically. Both the telephone and e-mail service from Replacements is fast and courteous, and I plan to tell family and friends about my positive experience with your company. Thank you so much."
J.G., Stoughton, MA
"Love your site - have ordered many replacement pieces for my discontinued Lenox china patterns and have never been disappointed."
L.B., Williamsburg, MI
"We ordered the wrong replacement size, but we were really impressed by your fast and courteous action."
J.M., Edmonds, WA
"First-Class Product with very competitive pricing and what appears to be 'white-glove' treatment to your order, from the order placement to your front door"
L.B., Woodland Park, CO
"When our silver was stolen, USAA recommended your company for replacement items. Your service and quality was excellent. For replacement info, your company is without equal."
D.M., St. John's, Canada
"This is a great site which I found accidentally through a sidebar on another site. I would love to find some of these dishes to replace some pieces that got broken accidently. I even found my own discontinued pattern! Super site. I will be back!"
A.S., Hudson, OH
"Love your site, very comprehensive"
N.K., Tampa, FL
"YOU GUYS ARE AWESOME! I have worked with Replacements Ltd. for over ten years and have never been disappointed. Your customer service is very responsive and pleasant. Your site is easy to navigate and very clear. Most importantly, however, I believe you provide an important historical and catalog service to the world of china and the other items you stock. I would love to see you build a museum someday."
More Pages of Letters From Our Customers!