Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.L., Moose Jaw, Canada
Hello Bob and your Replacement team! I must write to you again! I just received my order of Sweetheart Rose today (Lunt Sterling) and once again the silverware was of absolute top standard and a beauty to place on the table. I have made the mistake of purchasing one item from an auction site and I can tell you that it was sub-standard and although maybe cheaper in price was not worthy to grace my table. I learnt my lesson, to never buy silver or china from any other establishment but yours. I always highly recommend your company for anyone searching for additions or new and with confidence I tell them your standards are the highest anywhere. Thank you for your excellence in quality and customer satisfaction. Long may your company thrive!!
A.O., Oldsmar, FL
"Not only is your company a great service to us china lovers but it has taken away the fear of buying used china that may be missing a piece . Also the enjoyment of using my china is increased because the fear of breaking and irreplaceable piece is gone."
K.Y., Queensland, Australia
"I was very thankful for my friend telling me about your website quite a while ago, I never thought I would need to use it until last Friday when we awoke to the sound of crashing china. I was devastated to find a shelf had collapsed in one of my cabinets and my antique china had come tumbling down. My Real Old Willow Tureen by Booths was smashed along with a few other precious pieces that I thought I would never be able to replace. I went straight to your website later in the day to my surprise, I could not believe it, there was the exact Tureen by Booths. So as you can imagine this turned a very sad day into the Best day and it was all because of your website. So, I thank you so very much for the fantastic work that you do and I am so appreciative that I was able to purchase something that I never thought I would be able to replace."
S.H., Matthews, NC
"We have been to your business many times and love to spend time there."
D.S., Prosperct, KY
"Your company was a godsend when my daughter broke my gravy boat I had used since 1971. The pattern has long been discontinued, but we'll use the replacement this thanksgiving. Thank you!"
L.R., River Forest, IL
"One of the best companies to deal with!"
G.T., Lebanon, TN
"Have shopped with you for nearly 30 years!! Love your site! Every item arrives fast and safe!"
B.H., Pass Christian, MS
"Very pleased. Received all articles in excellent condition."
C,M., Tallahassee, FL
"Outstanding customer service!"
W.L., Elkford, Canada
"I LOVE THIS SITE! I can find just about ANYTHING I need or am missing from vintage to newer sets of dishes, silverware, and all the odds and ends in between! LOVE IT! LOVE IT! LOVE IT! HUGS!"
G.Z., Westbury, NY
"I LOVE YOUR COMPANY! Especially because you allow employees to bring their pets to work! Some time after I received the pieces I needed to complete my Wallace Silver service (and what an easy & pleasant experience that was!), I was watching television and heard your company's name. I perked up my ears and eyes, and there I saw the "inner workings" of your incredible company, with happy employees who were permitted to bring their pets to their place of work! It brought tears to my eyes! I thought it was the kindest and most generous gift an employer could give to their employees. And so unusual! I wish more employers would learn from your model, and provide the same freedom to their employees. I do believe the world would be greatly improved."
K.H., Arnold, MD
"Great company for a resource! I've been able to find replacements for my stoneware that I've had for over 36 years! I still love the pattern & it's awesome to be able to replace broken pieces."
M.B., Laurel, MS
"I have been using your company for over fifteen years now replacing pieces of my grandmothers sterling silver, china and crystal. Now I am trying to help my boyfriend replace pieces of his grandmother's china. The pattern she had is nonexistent, but you manage to find the pieces along with mine, in a matter of days, or so it seems. Once or twice I have bought items that were "worn". When placed with my collection, you cannot tell the difference between the two. The packing of my order have be so good, I do not see how any piece could break in the shipment from your store to my house. When placing orders by phone or from your web site, your staff makes sure they understand my order. If not, they have called or emailed me to make sure they have the order correct. I had tried other companies when I first started replacing these patterns, but once I found your company, it is the only one I use now."
S.M., North Lincolnshire, UK
"I am very impressed at the service you have delivered throughout. The lady who rang last evening was pleasant and professional, I think what impressed me the most was that you were willing to ring from your country to clarify the order and inform myself of the shipping costs."
J.M., Sea Isle City, NJ
"Great website! What a fantastic service."
L.T., Brisbane, Australia
"I have had the pleasure to experience your superior level of customer service to add another Franklin Mint Curio Cat to my collection. I'm hopeful you can find me some more!"
C.S., Warwick, RI
"Have been using Replacements for years, love it."
D.M., Dallas, GA
"Great site, easy to use, a world of info for the unknowing. Thank you!!"
M.R., Easton, PA
S.L., Columbia, SC
"Great customer service and fast shipping"
J.H., Queensland, Australia
"Dear Bob, Just wanted to let you know that my Royal Albert cups and saucers arrived a couple of hours ago. What an amazing service you offer. So refreshing to deal with someone as professional as you are. Thank you so much, the new pieces now complete my set and although I do not know the history of the pieces you sent to me from the USA I love them as much as I do my grandmother's original pieces. I keep going back to the dresser just looking in disbelief that I now have a complete tea set. My 2 sisters and I have lots of treasured china from our grandmother and great grandmother, we have used the china throughout it's journey from their hands into ours, lots of laughs lots of tears, lots of aspirations and lots of disappointments have been worked through over a cup of tea in our beloved china. They really are historical pieces, just holding them reminds me of different occasions. Up until 1986 there were 5 generations alive in my family so I can actually visualize the pieces in use by the different generations, I don't have to imagine. If you have time, can you let me know the name of the china set on the cover of your "thank you" brochure. (it has a turkey on the plate). I actually have a very large oval carving plate of the same pattern but I can no longer read the manufactures details on the back, it has worn away. All I know about it is that my mother had it when I was very young (our Christmas turkey was always served on it) and she gave it to me about 25 years ago. I am guessing that it has been in the family about 50 plus years, my mother passed away 4 years ago so I can't trace it's history. I have just sent an e-mail to Australian House & Garden magazine thanking them for the mention they gave to you in their August issue. Thanks again."
D.S., Palos Verdes Estates, CA
"I work for a company that packs people's possessions for moving. If our clients (or we!) ever have a breakage problem I feel confident knowing that there is a great resource for replacing items in Replacements, LTD. I recommend you all the time!"
S.C., Phoenix, AZ
"I just received my lastest order from Replacements, Ltd and absolutely could not be happier, with the product, your service and the promptness of your processing!!! I have been looking for a replacement piece of Belleek (after my cleaning ladies dropped and broke my original piece) for over three years. It was a limited piece and I went to every web site I could imagine would have it for sale, and lo and behold...I decided to just enter Belleek on your website and I actually accidently came across it while I was scrolling down to window-shop". I was so excited, the price was actually not too much more than I originally paid (many years ago!) I was sure it probably had some minor damage. It arrived in less than a week and it is PERFECT!!! I could not be more pleased! Your service is amazing!!! I NEVER give testimonials, but I will never forget to tell people to check out your site!"
S.N., Algonquin, IL
G.B., Milledgeville, GA
"You have helped me complete this set for which I am so grateful. I can't buy everything at once and you let me buy at my own pace. Thanks a lot!"
M.S., Sebring, FL
"Great site! User friendly!"
G.M., Cookeville, TN
"Been ordering for years. Never had a problem."
C.A., Spring Hope, NC
"Love your store."
E.H., Elizabethtown, KY
"Now I know why my mother loved you! My mother had a "thing" for dishes/china! She was very particular about what she wanted, and thoroughly enjoyed "the hunt", adding to and completing patterns. Her collection was huge at the time of her death in 1989. Consequently, my 3 sisters and I share her fanaticism - we very often agree with each other's choices and still "love" my mother's dishes. She would call Replacements and get pieces that she couldn't find at antique stores and/or auctions. I too have more dishes than any woman ever needs, but it's not about need, is it? It's about appreciation of an art form! Thank you for being there!"
G.G., Taylor Mill, KY
"I have always been very pleased with the service and products I have received from Replacements, Ltd!"
M.A., Yorktowne, VA
F.B., Palatine, IL
"Excellent research capability!!!!"
C.B., Tucson, AZ
"YOUR SITE...SO EASY TO USE! It's great that you keep track of our patterns so we can find exactly what we're looking for whenever needed."
V.A., Brighton, MA
"Keep up the good job of finding everything that brings a smile to my face."
J.H., Thormlands, Australia
"Purchased from you and we were very impressed"
I.G., Seymour, TN
"Thank you so much for your quick response to my email!! I'm impressed with ease I have had with navigating your site."
T.T., Friday Harbor, WA
"It has always been a pleasure to do business with you!"
D.M., Henderson, TX
"Good people to do business with."
B.R., San Antonio, TX
"I love your company!"
B.P., Albany, OR
"I enjoy your site very much. I have made a few small purchases and have been happy with the service. I do have a great big wish list and have recommended you to other friends and neighbors."
More Pages of Letters From Our Customers!