Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.B., Louisville, KY
"Great site, bought many things from you already. I love the site as well as the philosophy for those traveling to see your store. The fact you love animals and encourage your customers to bring theirs in the store (on leash of course) is a testament to your desire for great customer service. How good for so many people who travel the country and have their pet with them but can't go in a place because their vehicle or rv would get too hot for their precious one to be left inside, that you have considered this. THAT is one smart marketing tool and one I applaud wholeheartedly! And of course the option to bring your pet to work is priceless and shows a true heart for animals as well as your employees. Keep up the great customer service as I have experienced a lot of it and always recommend people check out your site for all their replacement needs as well as first time purchases."
S.A., Piedmont, SC
"Very exquisite site!"
K.R., Minnetonka, MN
"I enjoyed opening my package of new True Rose pieces and used the first one on Mother's Day. The pierced serving spoon is new and just a beauty. Thank you for making my day special"
R.M., Grand Blanc, MI
"Received our "Replacement Order" today and we're very impressed with the protective packaging that was used. Many thanks for your unique service!!!!!!!!!!"
S.H., Birmingham, AL
"Your web site is so easy to navigate and find what I am looking for. I have a discontinued china pattern and am adding a few pieces. Its also a great site to find gifts and unique treasures."
C.B., Chicago, IL
"Great site. I also called to ask a questions - very friendly service! "
B.H., Kanata, ON
"A note to let you know that my replacement order of dishes was received this morning in perfect condition. Want to thank you for your prompt delivery of this order. It was much appreciated. GOOD JOB!"
J.F., Delavan, WI
J.M., Aberdeen, SD
"I received the item that I purchased, and it came to me in perfect condition. The packing of the item could not have been any better packed. I was sooo excited to get the piece of china to replace the broken piece, now I feel like the set is complete once more. Thanks to Replacement, Ltd."
A.K., Somerville, TX
"Thanks for your prompt response to my order. Ever since I found your ad in a Southern Living magazine five years ago I have given my daughter-in-law gifts of her china, fine china, and sterling silver patterns (all out of print by now). She has been most pleased with these gifts, and each time I ask her what she would like, she mentions your organization and your quick, kind and efficient service. Thanks a bunch for making gift giving to her so easy."
V.A., Fort Lauderdale, FL
"I received my dishes in one piece!! I'm very happy. THANK YOU!!"
C.A., Pittsboro, NC
"I love your store and take all of our out-of-town visitors to there!"
L.P., Brooklyn, NY
"I'm a long time customer. I love this store. Thank you for my recent purchase. Excellent Customer service rep, excellent packaging and fantastically speedy delivery! Love it!"
L.C., Annapolis, MD
"You are the greatest! Wonderful resource."
V.R., San Antonio, TX
"Easy to shop with you."
G.N., Wharton, NJ
"User friendly site."
N.C., Topanga, CA
"I've purchased items from you in the past and have always been delighted."
L.J., Herndon, VA
"Thanks for my recent shipment of china from Replacements. Everything arrived in perfect condition and I know that I will indeed enjoy using all nine of the pieces of Evesham Vale that I have just received! As a personal historian, I was very pleased to read your paragraph entitled: "Cherished Memories Are More Important Than Ever!" A lovely thought which provokes me to think of the many interviews that I have done with people where touching family stories are told around the dining table. You are definitely on to something - cherished memories are more important than ever and they are priceless. Lastly, I appreciate your letting me know about the availability of my favorite china patterns."
L.W., Mobile, AL
"Love your site!!! Very helpful!"
M.L., Miami, FL
"My husband and I admired the original and economical "green" packaging your company used. Well done!"
L.W., Cedar Park, TX
"Nice selection, good website."
T.E., Dakota Dunes, SD
"Loved working with you guys. Great service."
C.D., Sterling Heights, MI
"I love your service!"
W.H., Wicklow, Ireland
"I have received my second order from you and I just cannot believe what excellent service you provide. Thank you so much, it is almost worth breaking a few plates!!!"
D.M., Surrey, UK
"Very Clear Website. Easy to Order. Prompt reply service. Keep up the good work!"
L.A., Lincoln, CA
"I have purchased pieces for several of my china patterns as well as my crystal. The quality of the items is just as you say. I had an issue with one piece and you rectified it immediately. It is such a pleasure to work with a company like yours and to be able to find those "hard to find" missing pieces."
D.J., Fort Myers, FL
"I love your site and store. Thank you!"
L.K., Alberta, Canada
"The staff are very friendly and helpful. Thank you for making my adventure in china seeking a wonderful experience."
B.B., Kannapolis, NC
"I have ordered from your company before and have gotten good service. I also recommend Replacement Ltd. to friends when they are looking for china."
R.P., Penfield, NY
"I received my repair order today in the mail. The knives are beautiful and thank you so much. I have been upset for over 50 years (since I purchased them) that they were not without a smudge on them. Being the age of 21, I did not take care of them at that time. I sincerely appreciate your help in this matter as I will be leaving them to one of our children or grandchildren after my death."
C.S., Austin, TX
"I love what you do. You are very service oriented, which is a big plus. When I needed to return an item, I actually received an email saying that the returned item had been received at your facilities. There are very few on line stores that take the time to do that. You are the best out there - I feel no need to ever check around for another store."
P.C., Huntsville, TX
"Your service is always excellent-prompt, well packaged!"
B.B., Bellingham, WA
"Today, we received your Pasta Server in Grand Majesty, Oneida Stainless in USPS mail. We wanted to take the time to tell you how BEAUTIFUL the Pasta Server is that you all hand-crafted for us at Replacements Ltd. We've never seen anything like it in the world--so well made, and just perfect! This piece will get so many wonderful years of use for us, and will go well with all of our pieces in the Grand Majesty Sterling and stainless we've collected so far you all. The Grand Majesty collection of stainless and sterling will also become a great heirloom to pass on to our children and their children--it is sooooooooooo special. We just love it! Please let your "crafters" know how much we appreciate all of their superb work on hand-crafting technologies at Replacements Ltd. Thank You so much!"
A.P., Ceduna, Australia
"I have been trying to find information on this vase for several years. Your site is amazing and simple to use. A sensational website. Thank you."
P.L., Locust Grove, GA
"I have checked your site numerous times over the past few years and I am glad for being able to register to receive information about inventory updates! I am an original/charter owner of this pattern."
L.C., Cincinnati, OH
"I've ordered for many years from your firm and have always been pleased. Thank you."
J.R., Chandler, AZ
"It's nice to have a company like you for replacements!"
S.K., Maple Grove, MN
"Can't say enough about your company. Replacements, Ltd is the first place I look for my hard-to-find pieces."
D.P., San Luis Obispo, CA
"I've spent hours looking up flatware patterns, and individual pieces within those patterns. The website is so well designed that it make searching a pleasure. Replacements Ltd. also gives me a benchmark against which I measure prices and condition on flatware pieces I find in the open market. Over the years I've developed my own formula for price thresholds when purchasing. These standards are almost completely based on the availability and price I find on the Replacements site. The few exceptions occur when my heart overcomes good sense and research. The fun of collecting for me, is the "rare find". Sometimes however, those "finds" don't surface. In those cases, I know I can purchase the pieces I need directly from Replacements Ltd., and do so with complete confidence. I have complete sets of some patterns thanks to you. Over the years I have found your quality of merchandise and customer service to be the best anywhere! Thank you!"
S.S., Dulles, VA
"Customer service is very professional to answer questions--well trained professionals handling phone calls--kudos!"
More Pages of Letters From Our Customers!