Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.O., Falls Church, VA
"Repeat shopper, very happy with all purchases"
K.J., Savannah, GA
"Your help identifying things are great!"
P.L., New York, NY
"Your company is a great and original concept, and I will not hesitate referring you to others."
G.N., Washington, DC
"I'm a long-time very satisfied customer. Thank you."
R.M., Alberta, Canada
"You have a lovely and extensive selection of beautiful china. I can only add that it takes far more than mere business sense to amass such a phenomenal collection. It takes a keen eye, an appreciation of the aesthetics of the finer things in life and a passion to be around beautiful objects, even for their own sake. I would hazard a guess that REPLACEMENT LTD houses the most varied and lovely collection in the world."
J.J., Manitoba, Canada
N.F., Morganton, NC
"The china set I have was my Grandmothers. She passed away in 1985 and the set went to my mom to be passed down to the oldest daughter. My sister passed away in 1986 and so by default I get the set. I love the set. I used to look at it in my grandmothers china cabinet and think it was so beautiful and elegant. When I got the set from my mom we found out that a couple of pieces were gone and one piece got broke. I have looked for years to find this pattern so I could replace the missing pieces and the broke piece. I found the pieces and more pieces that I didn't know about. I just want to say Thank you for a wonderful website and for helping me complete my china set. I am so excited to complete my grandmothers set. Thank you so much for helping me complete my set."
B.H., Glen Mills, PA
"I'm glad for this website because I love my dishes but 2 or 3 have chipped."
R.M., San Bernardino, CA
"I am so glad you exist!"
L.C., Raleigh, NC
A.H., Ontario, Canada
"My purchases were extremely well packaged, arrived promptly and the items were in mint condition as stated on the website. The vast inventory of your site is also impressive! LOVE YOUR SITE!"
G.D., Baltimore, MD
"I am excited to have found your site!"
J.S., Modesto, CA
"Always great service - use Replacements only for personal purchases and gifts - never consider purchasing retail!"
M.T., Staten Island, NY
"Love the website, have heard good things before, I know many others who have used your services and have been very pleased
E.F., Ontario, Canada
"Love the website, it's wonderfully user friendly, thank you!"
D.B., Jacksonville, FL
"Love your site!!!"
J.B., Vero Beach, FL
"Greatest thing since candy"
D.D., Los Angeles, CA
"I think Replacements.com is great because I don't panic when something breaks. I know that I can check in with you from time to time and more than likely I will find a missing piece of china, a gift for a special occasion or just add to a set I already have. In addition you are a great resource for any household."
R.W., Arlington, TN
"Thanks, I never thought I would be able to add to my china."
M.T., Los Angeles, CA
"Thanks for being there!"
K.C., Northridge, CA
"Replacements is the greatest place! I have had the pleasure of buying from you for over 20 years and items are always excellent; Thank you for enlivening my life with such beauty! P.S. Fantastic staff, too!"
C.B., Kambah, Australia
"The computer site is very good and easy to follow and look up what item you are searching for. Even if what you are looking for is not available, you are kept informed from time to time on progress. I am sure in time the piece I am after will be found even though it is old."
C.G., Paris, MI
"Wonderful, easy site!"
S.D, Bellevue, WA
"You are the best, in every way!"
D.G., Southaven, MS
"Love this place!!"
D.S., Crosby, TX
"I will be buying more from you in the future. I was extremely happy with all of the pieces that I received from you. Thank goodness that there is a business like yours where we collectors can find the really hard pieces to complete our sets. Thanks again for such wonderful customer service and items."
A.H., New York, NY
"You are a great resource!"
G.T., Walnut Grove, CA
"I do so enjoy searching through the many quality selections you offer us on your website. You make it so easy to navigate through the items. You even continue to track them for us making it so exciting when we discover a new piece. Adding a missing piece to a current collection is my biggest joy of all. Kudos to you!!"
P.B., Raleigh, NC
"Thanks for processing our order. We were in your showroom Sunday and it's more beautiful every time we stop by."
D.G., Volente, TX
"Thank you for making it possible to complete our grandmother's china set!"
G.G., Brick, NY
"I love your website and items!"
L.S., Nederland, TX
"I was extremely excited to locate my china pattern. I searched several antique dealers without any luck, then stumbled across your website. Thank you!"
G.G., Bel Air, MD
"We were in Greensboro last spring and saw your billboard off the interstate. I had already found you on-line when trying to replace some of my broken crystal. So of course, we had to stop for a visit. We were amazed by the facility and of course, left with lots of goodies! We plan to be back next June when we have to make another trip to the south. I'm definitely looking forward to it."
M.K., Duluth, GA
"I love that you are a pet-friendly workplace!"
P.B., Norwalk, CA
"You have been so helpful! I have a long time friend that had a party and 'lost' a salad fork. She was saddened because the set had belonged to her mother. You have been able to replace silverware for me in the past and I was in hopes that you could help me replace that fork and cheer my friend. And you were able to do just that. Thank you, thank you."
M.E., Lutz, FL
"Excellent website - love collections. I have been a customer for approximately 10 years plus and have always had timely service and shipments were professionally packed to protect the Lenox china I ordered."
B.R., Valparaiso, IN
"Top quality crystal!"
B.L., Moose Jaw, Canada
Hello Bob and your Replacement team! I must write to you again! I just received my order of Sweetheart Rose today (Lunt Sterling) and once again the silverware was of absolute top standard and a beauty to place on the table. I have made the mistake of purchasing one item from an auction site and I can tell you that it was sub-standard and although maybe cheaper in price was not worthy to grace my table. I learnt my lesson, to never buy silver or china from any other establishment but yours. I always highly recommend your company for anyone searching for additions or new and with confidence I tell them your standards are the highest anywhere. Thank you for your excellence in quality and customer satisfaction. Long may your company thrive!!
A.O., Oldsmar, FL
"Not only is your company a great service to us china lovers but it has taken away the fear of buying used china that may be missing a piece . Also the enjoyment of using my china is increased because the fear of breaking and irreplaceable piece is gone."
K.Y., Queensland, Australia
"I was very thankful for my friend telling me about your website quite a while ago, I never thought I would need to use it until last Friday when we awoke to the sound of crashing china. I was devastated to find a shelf had collapsed in one of my cabinets and my antique china had come tumbling down. My Real Old Willow Tureen by Booths was smashed along with a few other precious pieces that I thought I would never be able to replace. I went straight to your website later in the day to my surprise, I could not believe it, there was the exact Tureen by Booths. So as you can imagine this turned a very sad day into the Best day and it was all because of your website. So, I thank you so very much for the fantastic work that you do and I am so appreciative that I was able to purchase something that I never thought I would be able to replace."
More Pages of Letters From Our Customers!