Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
T.P., Greenville, NC
"I have never taken the time to look at the website, am very impressed. Always wanted to stop to shop but always either trying to get to the mountains or needing to get home. Website is awesome, never knew you had so much stuff!"
J.H., Chico, CA
"Wow! It arrived in perfect condition, and it is, as I'm sure you know, an exact match. Perfect in its imperfection, just like the one I broke. Thanks!"
D.H., Ann Arbor, MI
"This is a fantastic site."
C.G., Forest Hill, CA
"So happy to have found this site"
L.R., Discovery Bay, CA
G.W., United Kingdom
"Thank you so much for the order..it arrived with no problems. I really appreciate your quick and excellent service and look forward to doing business in the future. My wife is especially pleased with the gravy boat and saucer and sugar bowl!!"
M.B., Lanoka Harbor, NJ
J.H., Guttenberg, NJ
"Great site. Found my discontinued flatware also."
A.G., Brooklyn, MI
"I have used your service before for missing silverware, great website! Thanks"
K.B., Vienna, VA
J.V.B., South Hutchinson, KS
"Like the ease of using your site"
K.A., Atlanta, GA
"Love the site!!! I could browse for hours."
S.M., Columbus, GA
"Your store, and your website, is one of my favorite places to visit!"
E.N., Marietta, GA
"Enjoy visiting your store when in the area as well as your website. Have had success in finding missing pieces of china, crystal and silver. Great place!"
D.G., Sarasotas, FL
"I think yours is the best replacement silver website online today. Thank you for all the detailed information."
A.D., West Chester, PA
K.J., Berryville, AR
A.R., Sydney, Australia
"I have received my order and I'm very pleased (and no breakages) I have 5 different dinner sets which I hope to be able to add to in the future. The Cheri that I have brought is to go with a dinner set that was my mother's and I'm going to use the set with the updated pieces on Christmas Day as a surprise. I found a cup for this set about 2 years ago in Queensland which had just came in from a second hand shop in Tasmania but could not believe my eyes when looking at your site that I found you had items to this set as well as the other my other sets, so I'm going to have to start saving up for my next order. Thanking You."
C.H., Sidney, ME
"Order has been received and I want to thank you for your quick response. Very pleased."
M.D., Knoxville, TN
"Love your site! It's very thorough and complete. Thanks!"
J.C., Millington, NJ
P.P., Downingtown, PA
"Just a note of thanks for your wonderful service! I ordered two Waterford wine goblets and they were delivered today. Your service was prompt and the goblets are gorgeous! I was so happy to get them so quickly, as we will be hosting a special dinner soon and I needed these two extra pieces. The pattern had been discontinued and I was delighted to be able to find them on your site. I have purchased china from you in the past and was pleased at that time, as well. Once again, I have found your service to be superior in every way! With my thanks!"
K.W., La Crescenta, CA
"This site rocks! I can also tell you that I am constantly amazed at the prices Replacements.com offers for my china, crystal and silver patterns. It's the only reason I'm able to continue building my sets. I wouldn't shop anywhere else."
L.L., United Kingdom
"I am writing to tell you how pleased I am with my recent order of Crown Ducal replacement china. I have a dinner set which is a family heirloom of great sentimental value to me - -given to my parents as a wedding present over 55 years ago. I was so upset recently when one of the tureens was broken and did not really think it could ever be replaced as the set is so old and not very well known. I was very pleased to find your web site, amazed to find that the exact same china was available and even more delighted today to receive the package in the post. I have been very impressed with the wonderful service you provide and wanted you to know that you have just made my day! Thank you so much!"
K.M, Quebec, Canada
"Great and thorough site"
D.C., Orlando, FL
T.H., Salt Lake City, UT
"We bought our china in Japan in 1970. My mom gave it to me about 30 years ago and some of it was broken at a church function. I was afraid I would never be able to replace it. This year for Thanksgiving I was able to surprise her with an amazing table full of China she thought she would never see again. THANK YOU SO MUCH. Your shipping was amazingly fast to make this all possible."
J.K., Payson, AZ
S.J., Buchanan, TN
"I am sooo thankful I have found your website!! I love love love it!! Thanks for replacing a cup that I just knew I would never find!!! "
J.B., Denver, CO
G.T., Tulsa, OK
"Love your site!"
A.K., Conyers, GA
"This is the greatest website! I received my dad's dishes and flatware after he passed away and I'm now able to add on to my existing collection!"
L.H., Fayetteville, NC
"I want to thank you for the excellent service. I ordered on line late Sunday evening and my order arrived Wednesday at noon."
K.H., Bonita, CA
"I'm already a member of your site and love it!!"
C.S., Santa Clara, CA
"Love, love your website!!"
V.J., Middleboro, PA
"Dear Replacements, I want to compliment you and your staff on the wonderful service that you provide. I was very pleased with how easy it was to find my items and place my order. I was even more impressed with the fast shipping! On top of that, I was most amazed with the exceptional packaging. My plates didn't have a scratch on them. The wonderful packaging design that you use held up extremely well and was very easy to open. I like the fact that you don't use a ton of bubble wrap or filler, which are a pain to remove and discard. Thank you for providing such a wonderful service!"
L.M., San Angelo, TX
"Love your website, very informative!"
M.F., Sioux Falls, SD
"Love this site!!!!"
"The Noritake Replacement items arrived yesterday. They were perfect. A big Thank You to your Packing Staff-an excellent job. I must say that the whole process from Enquiry to Delivery has been a revelation. The service in all departments has been 'Tops'. Thanks again"
T.P., Jonesboro, GA
"Excellent organized site"
More Pages of Letters From Our Customers!