Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.W., Edinburgh, Scotland
"Excellent customer service - prompt dispatch and superb packaging"
R.S., Indianola, IA
"This is the best site for china that I have come across yet. Thanks."
C.N., Point Pleasant, WV
"I love this, all is not lost if one accidently breaks a piece. Great site!"
N.B., Wake Forest, NC
"I love your products and service!"
M.E., Indianapolis, IN
"it's great that Replacements provides a much needed service."
C.A., Juno Beach, FL
"Love you guys"
A.F., Manitoba, Canada
"I've just received my Denby Luxor replacement pieces today. They arrived safe and sound! Thank you so much for the prompt shipment. Looking forward to ordering from you again!"
J.H., Rockmart, GA
"Love your service! The selection is unbelievably broad and deep, the web order process is a gem to work, the packing is professional and would take a direct nuclear hit without damage, and the shipping is lightning-fast. Love your service!"
J.T., Sacramento, CA
"I could browse your site for days. I continue to discover things on your site that I had given up on years ago. I sure know where to go when I'm ready to start adding to my collections again."
J.R., Las Vegas, NV
"Thanks for making it easy to get the pieces I need!"
J.B., Clearwater, FL
J.D., Dallas, TX
"I absolutely LOVE your service and have recommended it to over 40 people. It is unlike any other service online (e.g. eBay, etc.) as you can find exactly what you are looking for, see the entire selection in terms of availability and even request that they find something for you. I have china that is about 150 years old and had one broken piece which I needed to replace. I went into the Replacements site and after a little searching, was able to locate the exact piece and match. I would not have been able to do this anywhere else. Highly recommended!!!"
J.D., Las Vegas, NV
"Got my order today and I'd like to say good job. I'm going to order a few more pieces. I love my old dish set because it's kinda unique. Great Service you should be proud of."
R.B., Ontario, Canada
"This site is easy."
S.S., Norfolk, VA
"I received my new silver ware today and it is exactly what I was expecting. Thank you so much."
P.J., Golden, CO
"Excellent service over the 25 years that we have used you. Thank you! I keep all of my daughter's and daughters-in-law's patterns listed with you as well. We give china pieces to them both as gifts and as replacements for broken china. When we were married we only purchased service for eight. Through the years you have helped us complete our china and silver plate for 12."
S.B, Fairbanks, AK
"You are The Best at helping me replace a treasured broken crystal or china piece. I send you a drawing or a rubbing of my glass and you always come through. I appreciate you keeping me updated when the piece I wanted finally shows up. It's nice to know that someone out there cares about the oldies but goodies we all have or hope to have some day. Keep up the good work, and many thanks."
K.E., Fayetteville, NY
"Thanks for a great service!"
F.F., Lynn, MA
"You are great!!!"
S.D., Kingsport, TN
"Replacements.com goes the extra mile in everything they do. Communication is prompt and incredibly pleasant and I have made this my number one place to look for things that I cannot find anywhere else. Thanks for everything!!!"
A.C., Meadowbrook, PA
"I have always enjoyed your site and have been very successful with it."
G.L., Jamaica, NY
"I found your site in a magazine years ago and have ordered from you several times. I was always pleased and have referred my family to your site."
D.C., Lexington, NC
"Always helpful. We enjoy shopping with you."
S.W., Albany, OR
"I have known about your awesome service for many years!"
J.H., Lincoln Park, MI
"This is an awesome site!"
D.S., Los Angeles, CA
"I have ordered and received several items and I am very pleased with service and quality. My china came meticulously wrapped and protected for mailing. The replacement pieces were of flawless condition and looked brand new."
S.K., Perry Hall, MD
"I recently purchased several jasperware products. They all came in perfect condition. The package was very well packed for delivery. I am very impressed with your website, your promptness, and the care that you take for delivery."
L.K., Aylesbury, UK
"Just wanted to let you know the glasses arrived safely and on the schedule given by FedEx. It was most interesting for a "Brit" to watch the progress of the parcel across the USA. Thank you for your excellent service."
M.V., Mechanicsville, VA
"A wonderful site."
P.T., Bend, OR
"Your inventory is awesome! I found my mothers china pattern here. It is over 60 yrs old!"
J.N., Clevedon, UK
"Good clear website"
J.L., Eugene, OR
"What a wonderful on-line shopping experience I had with your company. My order was processed promptly and arrived in perfect condition. Thank you very much.........I will tell anyone in need of replacement pieces about you!"
M.D., Nyngan, Australia
"Great site to visit looking for your broken treasures"
B.N., Evansville, IN
"Very helpful for gifts!"
M.P., Morgantown, WV
"Great site! Lots and lots of ornaments!!!!"
A.L., Kiowa, OK
"Great find. I've referred others."
B.L., Quebec, Canada
"I am thrilled that I found you! Thank you!"
V.T., Manhattan Beach, CA
"I'm so happy there is a website dedicated to this!!!"
A.S., Olney, MD
I want to write to let the owners/founders of Replacements, Ltd. to know how WONDERFUL!!!! our experience was yesterday, 5/29/10.
My sisters and I were in Cherokee, N.C. at 2:30 p.m. on 5/29/10 and wanted to come by Replacements on the way back to my house in Maryland. We were hoping we would get to the showroom with just a few minutes to spare before the store closed, so we made several phone calls en route to inquire about our various patterns in casual dinnerware, sterling, and fine china. During each call, we were treated kindly, professionally, and given the information we had requested. When we arrived at 6:50 p.m., the items we had requested were ready for our inspection. The staff even obliged us by getting small bowls in one more pattern. We were not rushed, we were given time to inspect the items that had been pulled for us and, in one instance, a staff member went to pull better matching items for my sister (she had wanted two more bowls with a darker rim than was originally pulled for her.) In the meantime, my older sister found some Lenox plates she bought and my younger sister was able to purchase an entire set (service for 8) of china that was the same pattern as our late mother's.
Each purchase was carefully wrapped, bagged, and then brought to our car by staff. This included several pieces of sterling, one service for eight of fine china, eight fine china dinner plates, several dinner plates and four bowls in casual china, and five bowls of another type of casual china. Not a small set of purchases! AT NO TIME did ANY staff person give any indication at all that we were being intrusive on their time or to "move along" as the store was closed. We ended up getting all our purchases to the car around 7:20 thanks to everyone's team work.
So, I am writing to extend our profound thanks for the several staff members who answered our various phone calls and for those who pulled our requests and had them waiting for us when we arrived so close to closing. I apologize we do not have their names, but I am sure they will remember the numerous calls!!! We also want to extend our profound thanks to Dan, Elizabeth from New York, Melanie, Terry, and Kristina who helped us so kindly from our 6:50 arrival to our departure at 7:20. These fine staff members were gracious and courteous. They answered our questions, wrapped our purchases very carefully, NEVER RUSHED US despite the late hour, and were as kind and pleasant as can be.
I have been a client of Replacements, Ltd. for MANY years, as have my sisters. This was their second visit and my third visit to the showroom (we wished we could make it back for the yard sale!!! :) We have enjoyed each visit, but this last one was just such a wonderful experience I just had to let someone know!
So, thanks for a great business, a great selection, but more importantly, thank you for hiring such nice, kind, and professional people!!!!"
J.M., West Hartfield, CT
"This lovely figurine arrived today and it is equally as gorgeous as its companion, the Herend sleeping Asian girl, wrapped in pink and gold. Thank-you again for having these two beautiful figurines. In all my years collecting Herend, I have never seen these two figurines. I LOVE THEM!!!!"
More Pages of Letters From Our Customers!