Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.H., Ontario, Canada
"We have had large orders sent to our home outside the U.S. No worries about any breakage, it is very well wrapped, articles cannot move in the box. Keep up the good work. I like the idea of the travelling public able to bring in their pets that are well behaved to be in the showrooms with you. It is also nice to be able to see anything and everything you are interested in buying first quality or seconds."
A.S., Fairborn, OH
"Love this company"
L.V., Riverside, CA
"My mom has purchased pieces to add to my own Desert Rose collection - wonderful site!! I would like to add that your company ensures that each piece is carefully packaged to arrive undamaged; a point that is like gold to someone who is looking forward to what is, often, a well-researched item."
S.J., Kenner, LA
"WOW! I was sure that you would not have a listing for my everyday china as it was purchased at a going out of business sale at a Mikasa outlet store several years ago. I LOVED the china which is elegant and plain and simple. I did not dream I could find any remedy for missing pieces even from Replacements, Ltd. because the brand was one I had never heard of. I had decided if I broke one more dinner plate I would have to discard my beloved set. Lo and behold your establishment had the little known pattern! Needless to say I am thrilled to be able to keep my set intact, probably for years to come."
K.D., Orange, CT
"I have purchased from you before and hope to do business with you again!"
R.O., Surprise, AZ
"I love your website!!"
L.Z., Corvallis, OR
"It was easier than I thought!"
M.C., Los Angeles, CA
"Great place to find replacement pieces. I recently was talking to a friend that had been looking for a style of dishes. I sent her the website because I found the dishes she had been looking for. She went online and ordered them."
S.T., Greenbrier, TN
"Love your website. Sometimes I just look to see what's happening."
D.K., Parrish, FL
"Great site. So glad I found it."
M.H., Englewood, FL
"Love the site"
S.C., Hayesville, NC
"I have researched both flatware (silverware) and tableware on Replacements, Ltd. through the past 40 years and have NEVER been disappointed."
J.G., Brewster, MA
"Thank-you for such a wonderful service! You keep our childhood memories alive! May god continue to bless you. My mother used your service when I was a child when us kids would be a little rough doing the dishes (everything was hand washed back then you remember). The chipped dishes would just look like new again (little did we know she had a genie in NC). A generation later we are still replacing mom's dishes with your company!"
K.M., San Pedro, CA
"I love your website!! I can find anything and I learn so much about the nice things in life here!!"
G.M., Spartanburg, SC
"Your site is wonderful"
B.F.G., Oneonta, NY
"I am so thankful for your service. Not only have you helped me locate items that I had broken, and were missing; but you helped me realize so many more pieces that were available in both my china AND crystal patterns! So grateful for the service you provide and always with such great customer service as well!"
P.P., McDonald, PA
"You have helped me to keep memories and to add on to the ones that I have when an accident has happened to have a breakage or just to add to the service. Everything has always been priced at a reasonable price and been shipped in a safe manner."
J.B., Greenville, NC
"Great business idea - great service to others"
S.B., Duncan, OK
"I have loved for 20 years shopping on your website!"
M.H., Indianapolis, IN
"This site is invaluable for replacing pieces in my discontinued pattern. I have been exceptionally pleased with the quality of the purchases and the customer service. Ive enjoyed being your customer!"
C.G., Seattle, WA
"We have used you in the past and have always been pleased with results."
C.B., Boca Raton, FL
"Amazing inventory and service!!"
J.H., Milanville, PA
"What a great resource! Thanks for your help."
M.B., New Brunswick, Canada
"I have ordered from you before. Excellent service."
C.S., Prescott, AZ
"I've used your services many times and have always been very happy with my purchases. Ive been a satisfied customer for over 30 years and have recommended your company to many friends and relatives."
J.B., Westfield, IN
"Very polite telephone customer service"
K.O., Devil's Lake, ND
"The consultant at the main desk was especially personable, and extraordinarily knowledgeable about all types of antique, collectible or contemporary china, crystal and flatware. And whenever I call with a particular question or to order by phone, it always feels like I am talking to a friend who loves dishes as much as I do. Thank you for everything you do, and for doing it all so well! Keep up the great job!"
B.L., Marietta, GA
I.B., Lake City, MI
"Love this company"
M.D., Winter Haven, FL
"Every pattern of china I have ever needed to get a replacement for has been available through your company, even extremely hard to find patterns. Most recently we had a full set of China and during use one of the pieces became broken; immediately I knew where to look and had a good feeling I'd be able to locate the piece through you. Within minutes I had located that piece as well as several other pieces that my wife and I were unaware even existed for our set. Needless to say, I have always looked to Replacement, Ltd. for my replacement needs and I will continue to use your great service in the future."
N.N., Orlando, FL
"Excellent site for finding hard to find pieces of china."
J.L., Kitty Hawk, NC
"So glad I found a site with good prices and plenty of Fiestaware."
N.R., Wendell, NC
"A very dangerous place to shop unless kept under proper adult supervision...with someone else holding the cash or credit card!"
T.W., Enid, OK
"Everything we have purchased from you has been excellent! We hope you can find those pasta bowls to complete our Christmas china. Our entire dealings with Replacements, Ltd. has been truly professional and pleasant."
D.W., Lewisburg, TN
"Great web site"
P.D., Marlow, OK
"Lots of good service."
S.M., Myrtle Beach, SC
C.R., Joplin, MO
"I appreciate the availability to search for wanted pieces of dinnerware that may have been broken or expanding a pattern that may be difficult to find in local stores. I, as well as my Mom, have used your service several times."
W.H., Buena Park, CA
"You guys are the best - over many years I have purchased numerous items from you to add to crystal, silver, and china sets that I already own. I even had a sterling silver pitcher repaired. I have always been very happy with your service and everything I have purchased from you!!!"
J.P., Baton Rouge, LA
"Yours is a unique and irreplaceable enterprise."
More Pages of Letters From Our Customers!