Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.P., South Hadley, MA
"Your site is a special find."
J.F., Raleigh, NC
"I checked on line almost two years ago and you did not have this Waterford piece my daughter really wanted. To my surprise I received an email from you that you one had come in. I called to ask questions regarding your return policy and to make sure there would be no chips. Your representative was amazing and very informed on all I asked. He made my day and my daughter's Christmas. So surprised you kept my request to match it up after two years. Great computer software you have. I know I can count on you again if I need a replacement."
E.C., Smithfield, NC
"I always have a good experience there. Your work force is consistently knowledgeable, courteous, and helpful. It is a pleasure to shop with you--in the store, on-line, or on the phone. Thank you and your employees for making shopping fun."
S.S., Queensland, Australia
"I really think this is a wonderful service. I really didn't know where to start in looking for the Wedgwood piece that I want....no......NEED!!! This has made it so much easier."
J.S., Sun City Center, FL
"Your customer service is excellent!"
R.J., Walla Walla, WA
"I've always been pleased with your service."
D.S., Seven Hills, OH
"Hi, I just received your email and your web site was so easy to use."
M.W., Windsor, CA
"Thank you for the prompt shipping and service. I enjoy reading the newsletter!"
J.R., Escondido, CA
"You are great!"
C.T., Moody, AL
"Call me sentimental, but I currently have several antique collections spanning three generations. Thanks to Replacements, Ltd., I am gradually locating pieces to complete and add to my grandmother's wedding china which she began collecting in the 1920s. Also, I located some additional glassware and crystal pieces to match my grandmother's collections. What a treasure! A HUGE THANKS to everyone at Replacements Ltd. for what you do to make this world a happier place!"
N.B., Ormond Beach, FL
"Very pleased and happy with pieces received in my order. I would also like to mention that the packing was excellent. As I opened each box I could tell that you took the time to ensure that the dishes and other pieces would arrive safely and in excellent condition. I would highly recommend your company to anyone looking to replace or even add pieces to their china sets or any of their collections. Thank you also for your excellent customer service."
K.G., Tallahassee, FL
"I'm so glad to have seen Replacements featured on several news programs because of your pet friendly policy. You've set such a great example of making a workplace a nice place to be - and the more people know about it the better. Being a pet owner and animal lover myself and having worked in the mental health field for 35 years, I know how very much pets add to our lives and how for many people they are a way out of darkness. Thanks for being a great company to work for - for people and pets!'
J.M., Berlin, NJ
"I was pleased with the ease with which I found your website and items I wanted to replace."
K.T., Aurora, CO
"Love this site and business! Excellent business ethic. Careful packaging. Great care in shipping."
B.S., Lexington, SC
"I really appreciate being able to find discontinued patterns with your company!"
H.O., McLean, VA
"I have shopped with Replacements for many years. I have always found quality merchandise, especially those "hard to find " pieces. The service is excellent and never a problem if you have to return anything. A pleasure dealing with Replacements."
P.S., Winter Haven, FL
"I am amazed at your extremely well thought out inventory program."
J.S., Charleston, SC
"Have been coming by your store in Greensboro, NC for years and purchased many items."
B.H., Ontario, Canada
"We have had large orders sent to our home outside the U.S. No worries about any breakage, it is very well wrapped, articles cannot move in the box. Keep up the good work. I like the idea of the travelling public able to bring in their pets that are well behaved to be in the showrooms with you. It is also nice to be able to see anything and everything you are interested in buying first quality or seconds."
A.S., Fairborn, OH
"Love this company"
L.V., Riverside, CA
"My mom has purchased pieces to add to my own Desert Rose collection - wonderful site!! I would like to add that your company ensures that each piece is carefully packaged to arrive undamaged; a point that is like gold to someone who is looking forward to what is, often, a well-researched item."
S.J., Kenner, LA
"WOW! I was sure that you would not have a listing for my everyday china as it was purchased at a going out of business sale at a Mikasa outlet store several years ago. I LOVED the china which is elegant and plain and simple. I did not dream I could find any remedy for missing pieces even from Replacements, Ltd. because the brand was one I had never heard of. I had decided if I broke one more dinner plate I would have to discard my beloved set. Lo and behold your establishment had the little known pattern! Needless to say I am thrilled to be able to keep my set intact, probably for years to come."
K.D., Orange, CT
"I have purchased from you before and hope to do business with you again!"
R.O., Surprise, AZ
"I love your website!!"
L.Z., Corvallis, OR
"It was easier than I thought!"
M.C., Los Angeles, CA
"Great place to find replacement pieces. I recently was talking to a friend that had been looking for a style of dishes. I sent her the website because I found the dishes she had been looking for. She went online and ordered them."
S.T., Greenbrier, TN
"Love your website. Sometimes I just look to see what's happening."
D.K., Parrish, FL
"Great site. So glad I found it."
M.H., Englewood, FL
"Love the site"
S.C., Hayesville, NC
"I have researched both flatware (silverware) and tableware on Replacements, Ltd. through the past 40 years and have NEVER been disappointed."
J.G., Brewster, MA
"Thank-you for such a wonderful service! You keep our childhood memories alive! May god continue to bless you. My mother used your service when I was a child when us kids would be a little rough doing the dishes (everything was hand washed back then you remember). The chipped dishes would just look like new again (little did we know she had a genie in NC). A generation later we are still replacing mom's dishes with your company!"
K.M., San Pedro, CA
"I love your website!! I can find anything and I learn so much about the nice things in life here!!"
G.M., Spartanburg, SC
"Your site is wonderful"
B.F.G., Oneonta, NY
"I am so thankful for your service. Not only have you helped me locate items that I had broken, and were missing; but you helped me realize so many more pieces that were available in both my china AND crystal patterns! So grateful for the service you provide and always with such great customer service as well!"
P.P., McDonald, PA
"You have helped me to keep memories and to add on to the ones that I have when an accident has happened to have a breakage or just to add to the service. Everything has always been priced at a reasonable price and been shipped in a safe manner."
J.B., Greenville, NC
"Great business idea - great service to others"
S.B., Duncan, OK
"I have loved for 20 years shopping on your website!"
M.H., Indianapolis, IN
"This site is invaluable for replacing pieces in my discontinued pattern. I have been exceptionally pleased with the quality of the purchases and the customer service. Ive enjoyed being your customer!"
C.G., Seattle, WA
"We have used you in the past and have always been pleased with results."
C.B., Boca Raton, FL
"Amazing inventory and service!!"
More Pages of Letters From Our Customers!