Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.D., Sterling Heights, MI
"I love your service!"
W.H., Wicklow, Ireland
"I have received my second order from you and I just cannot believe what excellent service you provide. Thank you so much, it is almost worth breaking a few plates!!!"
D.M., Surrey, UK
"Very Clear Website. Easy to Order. Prompt reply service. Keep up the good work!"
L.A., Lincoln, CA
"I have purchased pieces for several of my china patterns as well as my crystal. The quality of the items is just as you say. I had an issue with one piece and you rectified it immediately. It is such a pleasure to work with a company like yours and to be able to find those "hard to find" missing pieces."
D.J., Fort Myers, FL
"I love your site and store. Thank you!"
L.K., Alberta, Canada
"The staff are very friendly and helpful. Thank you for making my adventure in china seeking a wonderful experience."
B.B., Kannapolis, NC
"I have ordered from your company before and have gotten good service. I also recommend Replacement Ltd. to friends when they are looking for china."
R.P., Penfield, NY
"I received my repair order today in the mail. The knives are beautiful and thank you so much. I have been upset for over 50 years (since I purchased them) that they were not without a smudge on them. Being the age of 21, I did not take care of them at that time. I sincerely appreciate your help in this matter as I will be leaving them to one of our children or grandchildren after my death."
C.S., Austin, TX
"I love what you do. You are very service oriented, which is a big plus. When I needed to return an item, I actually received an email saying that the returned item had been received at your facilities. There are very few on line stores that take the time to do that. You are the best out there - I feel no need to ever check around for another store."
P.C., Huntsville, TX
"Your service is always excellent-prompt, well packaged!"
B.B., Bellingham, WA
"Today, we received your Pasta Server in Grand Majesty, Oneida Stainless in USPS mail. We wanted to take the time to tell you how BEAUTIFUL the Pasta Server is that you all hand-crafted for us at Replacements Ltd. We've never seen anything like it in the world--so well made, and just perfect! This piece will get so many wonderful years of use for us, and will go well with all of our pieces in the Grand Majesty Sterling and stainless we've collected so far you all. The Grand Majesty collection of stainless and sterling will also become a great heirloom to pass on to our children and their children--it is sooooooooooo special. We just love it! Please let your "crafters" know how much we appreciate all of their superb work on hand-crafting technologies at Replacements Ltd. Thank You so much!"
A.P., Ceduna, Australia
"I have been trying to find information on this vase for several years. Your site is amazing and simple to use. A sensational website. Thank you."
P.L., Locust Grove, GA
"I have checked your site numerous times over the past few years and I am glad for being able to register to receive information about inventory updates! I am an original/charter owner of this pattern."
L.C., Cincinnati, OH
"I've ordered for many years from your firm and have always been pleased. Thank you."
J.R., Chandler, AZ
"It's nice to have a company like you for replacements!"
S.K., Maple Grove, MN
"Can't say enough about your company. Replacements, Ltd is the first place I look for my hard-to-find pieces."
D.P., San Luis Obispo, CA
"I've spent hours looking up flatware patterns, and individual pieces within those patterns. The website is so well designed that it make searching a pleasure. Replacements Ltd. also gives me a benchmark against which I measure prices and condition on flatware pieces I find in the open market. Over the years I've developed my own formula for price thresholds when purchasing. These standards are almost completely based on the availability and price I find on the Replacements site. The few exceptions occur when my heart overcomes good sense and research. The fun of collecting for me, is the "rare find". Sometimes however, those "finds" don't surface. In those cases, I know I can purchase the pieces I need directly from Replacements Ltd., and do so with complete confidence. I have complete sets of some patterns thanks to you. Over the years I have found your quality of merchandise and customer service to be the best anywhere! Thank you!"
S.S., Dulles, VA
"Customer service is very professional to answer questions--well trained professionals handling phone calls--kudos!"
M.E., Ontario, Canada
K.N., Angel Fire, NM
"Love this site! My husband's favorite serving dish developed a hairline crack after almost daily use for over 20 years and I was able to find its replacement on your site. Wonderful!"
D.C., Lady's Island, SC
"You have a great service, thanks."
D.D., Lodi, CA
"Great site-you are the only ones able to supply my daughter with additional pieces to her flatware set that had been discontinued. My daughter had ordered pieces from another website and was sorely disappointed. The picture was inaccurate and when the order arrived, it wasnt correct. She called the company and found it very difficult to return the shipment. Ive never had problems with your company which is why I keep coming back! You deliver what you say you will and have very competitive prices. Thanks for your service."
A.C., Bagdad, AZ
"You guys are wonderful. I have searched everywhere for most of these pieces, but no one has them at the prices you do or with the excellent shipping costs! Thanks!"
R.D., Van Nuys, CA
H.W., Southfield, MI
"Your personnel are helpful, warm and courteous, and so knowledgeable."
H.R., Cameron Park, CA
M.K., Bardstown, KY
"This is a great site."
R.H., Caledonia, MI
"I have ordered many things/patterns over the years from Replacements. You are great! (And it was a thrill to run across your company in the movie "Junebug"!) Keep up the great work."
H.M., Denton, NC
"I have ordered from you before and I was completely satisfied."
S.K., Windsor Heights, IA
"I have ordered a great deal of china from my past and have been very pleased!"
P.A., Basking Ridge, NJ
"I love your website, I have all of my dishes registered with you!!"
B.B., Ontario, Canada
"Easy, user friendly website."
S.W., Olathe, KS
"Your site is very smooth"
H.K., Jamaica Plain, MA
"I have purchased items from Replacements with great success."
C.D., Saint-Gervais-sur-Couches, France
"Many thanks!, I received my order today in France just 2 or 3 days after shipping. A very impressive and professional service."
L.F., South Britain, CT
"Your site was very easy to navigate and easy to find my china."
J.B., Tarzana, CA
"I love your site!!"
G.T., Alberta, Canada
"On April 3 I ordered a replacement mixing bowl from you. It was shipped on April 6 and arrived safely 3,000 miles away, on April 8. In the process, I received an extremely courteous phone inquiry to clarify our needs and avoid duplication. This is, by any standard, exemplary service of the very highest order. Thank you for your prompt, efficient attention to our needs. We would certainly use your services again, should the need arise."
I.S., Charlotte, NC
"Thank you for the outstanding service! Order was acted upon quickly, packed very well, shipped rapidly and arrived without incident. Your company is very efficient and this should not go unnoticed."
C.L., South Australia
"Thank you for the excellent service. After inheriting my dinnerware some years ago with one of the plates missing, I had given up hope of ever finding a replacement. I was thrilled to find your site and see that you had the plate I was looking for. Your delivery was very fast and arrived in perfect condition. I will continue enjoying your site."
More Pages of Letters From Our Customers!