Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.P., Seattle, WA
"You are a God send. Most of my patterns have been discontinued and you are the only source."
C.M., Cheyenne, WY
"I am very pleased with the products I ordered and with the quick shipping."
C.T., Summerville, SC
C.H., Spokane, WA
"Love this website!"
B.M., Sewickley, PA
"Great service!! Visited and love pets!"
E.R., Penfield, NY
"Just received a shipment of Gotham pieces. They are just lovely and in perfect condition! Thank you for adding to family china that had been lost!"
M.P., Melbourne, Australia
"Wonderful service, thank you"
J.B., Nova Scotia, Canada
"Visiting Replacements Inc. was more than a walk-in-and-order experience. I was properly greeted at the entrance and invited to take a walking tour of the premises, after which I browsed the beautiful showroom. When I was ready to place my order, I was waited on by courteous staff who were efficient and accommodating. When I left, I was more than satisfied with my purchases. Your staff are wonderful and I look forward to my visit next year."
L.C., Fort Worth, TX
"What a great resource. Thank you!"
D.S., Beloit, OH
amazing and caring people you have working there.
J.B., Alpharetta, GA
"Please keep up the good work you do, and keep telling us the wonderful stories about the pets and people who work at Replacements, Ltd. I often open the emails from you just to read the pet stories. What a wonderful and caring policy you have toward your employees and their families. And, what amazing and caring people you have working there."
E.K., Merced, CA
"I have enjoyed collecting some odd pieces that I was not able to purchase originally. I like the idea of being able to replace or add to my dinnerware and crystal."
J.H., Ontario, Canada
"Easy & quick access."
S.F., Porter Ranch, CA
"I received my order today as scheduled through Fed-Ex, and just wanted to thank you for the excellent packaging of this fragile Lladro figurine. I appreciate the quick delivery, and reasonable shipping cost for this item. Thank you for outstanding service! I will continue doing business with you in the future."
J.G., San Antonio, TX
"You are so much appreciated."
S.S., Anderson, SC
"Thank you so much for the prompt response to this order. My mom received the bases to her canisters just a few days after our conversation. The best part was that we were still visiting with her when the package arrived so we could see the canisters in their entirety. What a pleasure to do business with Replacements Ltd. Thank you for your excellent service."
D.W., Antelope, CA
"Many Many THANKS for excellent processing, shipping and packing of my order which came just moments ago. Many thanks again."
C.D., Baton Rouge, LA
"I visited your beautiful store in NC. I was so impressed with the facility, the service, and the professionalism of the staff that I may return (from Louisiana) for the upcoming sidewalk sale."
L.H., Corbin, KY
"I have ordered pieces from my china and silver patterns from you before, and have been very pleased with the merchandise, packing, shipping, and ease of ordering. thank you so much!"
M.P., Southampton, NY
"You have done an amazing job in cataloging so many items. I would not have found my pattern otherwise."
S.P., Mathias, WV
"Always a pleasure to do business with you."
V.C., Austin, TX
"I love the prices and the usability of your site. Staying in touch with clients on a constant email basis is keeping Replacements name in the limelight. It would be hard for me to call anyone else for my China."
D.W., Fort Worth, TX
"Love your service! Thanks!"
S.G., Huntington Beach, CA
"What a great website! Thanks!"
M.C., Napa, CA
"I love your website. I love dishes. It's so nice you exist. I'm grateful."
L.E., Mount Gilead, NC
"It is a pleasure to deal with such an efficient service."
L.P., Arlington, MA
"You have a great service for several reasons. Replacements Ltd. has a huge number of patterns to choose from, an easy to read (and order from) website, excellent prices, extremely speedy delivery, and, finally, all of the items that I have ordered were packed so well that they arrived in pristine condition. "
P.S., Memphis, Tennessee
"Ya'll have enabled me to make my household into a true home for me, my 5 children and 7 grandchildren for many years. I have always referred my family and friends to your services over the past 25-30 years. Thank you."
J.T., Ontario, Canada
"I spread the word about your business after I ordered some china from you and received it so quickly and in such good shape."
N.R., Brecksville, OH
"Your site is great and easy to use!"
N.S., Boca Raton, FL
"Very easy to navigate"
C.B., Louisville, KY
"Great site, bought many things from you already. I love the site as well as the philosophy for those traveling to see your store. The fact you love animals and encourage your customers to bring theirs in the store (on leash of course) is a testament to your desire for great customer service. How good for so many people who travel the country and have their pet with them but can't go in a place because their vehicle or rv would get too hot for their precious one to be left inside, that you have considered this. THAT is one smart marketing tool and one I applaud wholeheartedly! And of course the option to bring your pet to work is priceless and shows a true heart for animals as well as your employees. Keep up the great customer service as I have experienced a lot of it and always recommend people check out your site for all their replacement needs as well as first time purchases."
S.A., Piedmont, SC
"Very exquisite site!"
K.R., Minnetonka, MN
"I enjoyed opening my package of new True Rose pieces and used the first one on Mother's Day. The pierced serving spoon is new and just a beauty. Thank you for making my day special"
R.M., Grand Blanc, MI
"Received our "Replacement Order" today and we're very impressed with the protective packaging that was used. Many thanks for your unique service!!!!!!!!!!"
S.H., Birmingham, AL
"Your web site is so easy to navigate and find what I am looking for. I have a discontinued china pattern and am adding a few pieces. Its also a great site to find gifts and unique treasures."
C.B., Chicago, IL
"Great site. I also called to ask a questions - very friendly service! "
B.H., Kanata, ON
"A note to let you know that my replacement order of dishes was received this morning in perfect condition. Want to thank you for your prompt delivery of this order. It was much appreciated. GOOD JOB!"
J.F., Delavan, WI
J.M., Aberdeen, SD
"I received the item that I purchased, and it came to me in perfect condition. The packing of the item could not have been any better packed. I was sooo excited to get the piece of china to replace the broken piece, now I feel like the set is complete once more. Thanks to Replacement, Ltd."
More Pages of Letters From Our Customers!