Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
G.T., Alberta, Canada
"On April 3 I ordered a replacement mixing bowl from you. It was shipped on April 6 and arrived safely 3,000 miles away, on April 8. In the process, I received an extremely courteous phone inquiry to clarify our needs and avoid duplication. This is, by any standard, exemplary service of the very highest order. Thank you for your prompt, efficient attention to our needs. We would certainly use your services again, should the need arise."
I.S., Charlotte, NC
"Thank you for the outstanding service! Order was acted upon quickly, packed very well, shipped rapidly and arrived without incident. Your company is very efficient and this should not go unnoticed."
C.L., South Australia
"Thank you for the excellent service. After inheriting my dinnerware some years ago with one of the plates missing, I had given up hope of ever finding a replacement. I was thrilled to find your site and see that you had the plate I was looking for. Your delivery was very fast and arrived in perfect condition. I will continue enjoying your site."
L.P., Fishers, IN
"I've purchased from you in the past. I love your company and web site. I order from Replacements.com with confidence knowing I will receive quality merchandise. I will definitely order from them in the future."
R.R., Phoenix, AZ
"Your website and services are wonderful and it is astonishing how you find 'needles in haystacks'. Thank you."
J.T., Ft. Lauderdale, FL
"I've said in the past you do a great job not only finding but packing and shipping as well. Keep up the good work. It's nice to see people still care about what they do."
B.D., Goodrich, MI
"Service is easy, quick, and perfect for my retired patterns."
S.L., Waverly Hall, GA
"Love your site"
R.C., Seattle, WA
"A cool, comprehensive site!! I have used many websites and this one really works. I was able to get a full listing of all of the pieces included in my pattern, and see pictures of each one! This allowed me to see that I had never before laid eyes on the accent plate, which is absolutely beautiful, and which I realize I must plan to add to my collection! I love to cook organic, sustainably harvested, heart-healthy food and it is worth it to present it well. Thank you, Replacements.com!!!"
S.L., Chesterfield, MO
"You are the best!"
J.B., Bloomingdale, IL
"Love your site"
B.W., Toledo, OH
"Love this website!"
A.Q., Falls Church, VA
"Everything arrived -- quickly and in perfect condition! I am thrilled to have my extra pieces since I now will not have to run the dishwasher as often! Now I want to see if I can find pieces from the pattern that my Irish American grandmother used. I have one place setting and it is so charming. Oh, this is addicting. But it also gives people the opportunity to complete something that is unfinished or subdivided across a family so that many have a piece, but none have the whole (like my Gran's china set)."
R.P., Sarasota, FL
"Beautiful site! Thank you!"
L.V., British Columbia, Canada
"Great site, easy navigation, exceptional selection at very reasonable prices !!!"
P.S., Dothan, AL
"Love this site"
J.C., Buffalo, NY
B.W., Pickerington, OH
"This is a wonderful website and exciting business! I have found old family patterns that I thought were lost forever."
R.O., Ottawa, Ontario
"I have been successful in finding items and impressed with your delivery."
J.H., Oklahoma City, OK
"Yours is the website other websites recommend. Gotta be a reason."
J.V. Riverhead, NY
W.A., La Habra, CA
"I love your site. I've found china patterns I've been looking for for YEARS and never thought I'd find. Thank you!"
T.W., Colorado Springs, CO
"I am amazed at what you can find!"
C.C., Effingham, IL
"I like your site as it is very user friendly. I also like the fact that updates go out on a regular basis. When I found your website, I was very excited as I believed that my china was not available any longer. I was able to order a large number of pieces that I wanted to replace. When my china dishes were shipped, they were packed very carefully. Not one item was chipped, cracked or broken. I also appreciate the fact that you continue to search for the items that are not yet available. I am hoping to get all of the pieces in time. Thank you for your great service."
M.G., Yorktown Heights, NY
"Thank you for the superb service! I received my order in time for Easter and that was completely unexpected! Fastest turn-around I've seen!"
J.C., Rochester, MN
"Great site and a great service"
D.J., Capistrano Beach, CA
"Love your site"
R.J., Naples, FL
"This was my first experience using Replacements, Ltd. and I couldn't be more impressed. My order shipped 4/1/2010 and arrived 4/3/2010! Excellent packaging, great customer service and fantastic items available. I'll certainly recommend this site to friends and family. Keep up the good work!"
C.E., Redlands, CA
"I have bought from you before and have always been pleased with the products."
M.K., Wellington, CO
"Very impressed by your shipping methods to guarantee safe arrival of my china."
S.K., Maple Grove, MN
"Love your company and the fast service I have received. You have not failed to find or have the missing pieces I'm looking for. A1 company."
A.V.E., Anchorage, AK
"This is an awesome service! What better way to reduce waste than to breathe life into our old favorite sets!"
R.S., Denver, CO
"Your service is great. Thanks!"
S.S., Oak Island, NC
"I love your website. I visit about three or four times a week!"
S.K., Anthem, AZ
"Thank I received my order of Johnson Bros. replacement plates and couldn't believe how well you packed them! Great job! (And to think that I was worried they might not make it!) Thank you."
T.Z., Darien, CT
"You truly have the most amazing selection of items and I go over the list of items that you include in every email looking not only for the one item I have been searching for several years, but for all the other gems that you offer every week. I also love your pet policy and reading about the peoples dogs each issue. A company that is so great to employees. Fostering a truly warm and family environment by allowing them to bring their animals to work is a company I will always seek out and refer to everyone I know. God bless you all!"
D.F., Carmel, IN
"Very well organized site. I was impressed with the vast amount of inventory and choices of china and dishware. The china I was looking for was not a major mfg and I was surprised I could locate it."
C.C., British Columbia, Canada
"Now that's what I call service! My order arrived today - perfect, all intact, and I am so happy to have these dishes. So thank you, thank you, thank you. You've made my day, and Happy Easter to all of you."
M.B., Chanhassen, FL
"Love your site, have been with you for years."
C.B., Cleveland, TN
"This is a very good site."
More Pages of Letters From Our Customers!