Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.G., Bradenton, FL
"My daughter received her shipment of china the other day. I wanted to thank you for taking such good care of my order, and for your confirmation information! I have never done anything like this before and was a little nervous. Thank you for your EXCELLENT service!"
M.B., Scott Depot, WV
"I love this website especially to research the pattern pieces I have inherited."
J.A., Henderson, NV
"I love Replacements.com"
M.H., Irvine, CA
"Great site-been able to locate missing pieces of discontinued patterns"
E.R., Newport, UK
"Great web site."
S.S., Anderson, SC
"I received my order yesterday and the entire shipment (4 boxes) came in perfect condition. I love my new dinnerware. Thanks for a wonderful job!"
K.L., Reston, VA
"I would like you to know that I had superior customer service. I can't remember who assisted me on the phone. I tried to find my plate online, but the picture showed one thing and I wanted another. I almost didn't call, but it seemed odd that you would post 2 pictures of the same item. The woman called me later to say one of the pictures was incorrect and she had the plate I wanted in her hand. After she found it, I ordered other items, too. Please let her know that her customer service would bring me back as a consumer. THANKS. I received my items today."
B.G., Mountain City, TN
"Sorry, the duplicate order was a mistake. Thanks for letting me know! I want only one order of 3 of the rimmed soup bowls by Mikasa (Silk Flowers). Thank you so much for alerting me about this. You have the most wonderful customer service of any company with whom I interact... the best!"
A.G., Sydney, Australia
"Just wanted to let you know I received my order today in perfect condition. Thank you for your prompt delivery and service."
J.B., Fort Worth, TX
"Love your site - will only purchase dishes, etc. from this site. Very pleased with the lamp I received. Quick response time as well. Like the weekly newsletter as well."
K.N., Kamiah, ID
C.A., Lincoln, NE
"Yout site is the most extensive I've found and I love it."
J.R., Irvington, NY
"Love your website!"
J.B., Canfield, OH
"Love your website!"
D.B., Trumball, CT
"Easy to navigate website"
S.W., Zephyrhills, FL
"Website easy to use"
L.M. Prescott, AZ
"Love your site. Very easy to get around"
S.M., Lititz, PA
"I love this site and have been using it for years!"
R.Z., Ontario, Canada
"Absolutely wonderful site."
M.W., Alberta, Canada
R.S, Queensland, Australia
"I have found some very useful information and use this site regularly. Thank you!"
C,C, Manilla, Philippines
"Very helpful site for tracking patterns"
P.B., Knoxville, TN
"Very informative website"
L.C., Helotes, TX
N.O., Commack, NY
"Love your site"
J.H., Dixon, IL
"I am so excited to have found this site!"
V.C, Dusseldorf, Germany
M.A., La Conner, WA
"I am so happy to find your website! So many things I need to look up that I have inherited and need one or two more!"
R.C., Sandhill, MS
"Wonderful site!! Thanks so much! May I also add that Replacements.com is my friend!! Not only for the information and availability of china, silver, and glassware, but also for Collectibles, basic information and informative articles. I have referred many to your site and have you listed under My Favorites on my computer."
B.S., International Falls, MN
"Great site – I have been looking for my Royal Albert for a long time."
K.D., League City, TX
"I think it's great there is a website for missing or broken pieces of Pfaltzgraff."
J.W., Elkhart, IN
"Awesome web site&"
F.G., Staten Island, NY
K.K, Everett, WA
"Very good website-great info"
D.L., Marinette, WI
"I am very happy my neighbor told me about your site. I am actually finding patterns (sets) of dishes my late mom had from many years ago."
A.T., Twickenham, Middlesex, England
"An amazing website, so happy to have found you. Plus terrific service!!"
S.D., Lake Forest, CA
"I love your website. I have used it numerous times."
C.M, Tampla, FL
"Looking for more pieces to complete my set if possible. This is a great site!"
J.T., Ft. Lauderdale, FL
"Great website and customer service!"
B.R., Whitesboro, TX
"Best site on the net for all of us who love our tableware!"
More Pages of Letters From Our Customers!