Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.D., Lancaster, PA
"Have visited your store/plant - thank goodness you're there for us!"
S.H., Choctaw, MS
"I have loved every piece I have ever purchased through Replacements. Thanks!"
M.N., Athens, GA
"We love replacements. We've bought lots."
L.D., Dublin, TX
"I have ordered some items from you in the past and have always been very pleased with your prompt service and the condition my items arrive in. Never any damage through shipping."
M.S., Spring, TX
"Great site and great luck finding replacement pieces of many patterns of china ware. Some of which were more than 70 years old....I have passed this web site onto many friends and family....."
D.J., North Royalton, OH
"This is an awesome site! My china and crystal are 42 years old and I am finally able to purchase replacements."
J.F., Toronto, Ontario
"Oh My God!!!! Thank you So Much ...I love you. You've all made my life really fantastic...I broke 4 glasses that belonged to an Aunt of mine. I was helping clean her china cabinet and the shelf tipped and they were gone... She had originally purchased in 1939 ...now I can replace them !!!!"
M.S., Cabot, AR
"This is a TERRIFIC website. Replacements.com, is always so friendly and accommodating when I either write or call. Such friendly helpful people on the other end of the phone. I rate your site one of the BEST."
K.F., Gadsden, AL
"This is a wonderful service, I hope you can find everything I'm looking for! Thank you, this service is greatly appreciated!"
P.M., Seattle, WA
"Love your store!"
P.Z., Ocean Springs, MS
"Great having a company like yours to go to for replacement of our treasured pieces of china/silver/etc."
T.D., Ontario, Canada
"I love this site. When my son was getting married I couldn't find a few of the completer pieces to their dinnerware anywhere except at Replacements.com. Then when my next son was getting married, I gave them my grandmother's china and needed a couple of pieces that were missing and again, no one had them except Replacments.com. Now I am helping my neighbor who is in her 80's find her china pattern and within 12 hours of sending a request for help, I had an answer from Replacments.com. Any time I have needed to phone them, their staff have been friendly and courteous. shipping has been fast and everything is packed so well, everything arrives in perfect condition. Thank you to everyone at Replacements.com for all your help."
B.L., North Reading, MA
D.H., Oroville, CA
"It's easy to find your pattern."
D.P., Smyrna, GA
"THANKS! My shipment arrived today in perfect shape. I'm very pleased with the merchandise I have ordered from you so far and I look forward to doing business with you in the future. (like maybe next week) Thank-you again!"
T.M., Dansville, MI
"This a nice website, it is well organized, easy to use, and has helpful information."
E.R., Fort Lee, NJ
"I ordered before and was well satisfied."
J.B., Crozet, VA
"Thank you for the unbelievable quickness in filling my order. I can't believe how quickly the china arrived and how carefully they were packed. It was a pleasure dealing with you."
J.R., Webster, NY
"Thanks for your great site!"
M.J.W., Hendorsonville, TX
"I received my 2 plates today & they were packed well & arrived all in 1 piece! I will keep your company info. and would not hesitate to use in the future to increase the inventory of my mother-in-laws china."
J.M., Phoenix, AZ
"Awesome site. It's good to find a company that provides this type of service. I now actually have hopes of locating a couple of pieces of China I couldn't even find the pattern name of before. Very comprehensive web page."
B.L., Saskatchewan, Canada
"Today I received my 65 piece set of Lunt Sweetheart Rose and I just want to thank you so much for the beautiful condition it is in. Over the years I have done a fair bit of business with Replacements completing my china set, another silverware pattern and now this. Everything I have ever received has been Top quality and I commend you for carrying on a business that is customer orientated and gives great customer service and satisfaction. May you continue to bring the best to us and long may you be in business. Another MORE than satisfied customer."
S.P, Marietta, GA
"Wonderful site! Replacements is the only site where I can find my Mother's china from 60 years ago my obsolete dishware from 40 years ago !! "
K.V., Ontario, Canada
"You have a fantastic site!"
V.F., Kent, England
"Thank you so very much for replying to my e-mail, have placed my order to-day, the sizes you gave me were a great help, thank you for your really great and so easy to use site, have looked for quite a few years for replacements to my dinner/tea set, a wedding gift to us 50 years ago from a favorite aunt and uncle. Will pass on your excellent service to the rest of my family and friends."
M.W., Cape Coral, FL
"I have been completely satisfied with my orders to date."
N.W., Hamilton, OH
"I have used your services in the past, very reliable and reasonably priced."
V.R., Valparaiso, IN
"I really like Replacements!"
C.B., New Haven, CT
"GREAT SITE! Even if you don't know every particular of what you are looking for. The Replacements.com web site is very user friendly and well organized."
S.S., Greensboro, NC
M.P., Bozeman, MT
"Love your web site! It was a real life saver."
L.S., Silver Spring, MD
L.N., Kerrville, TX
"I just thought I'd take a moment to let you know I'm EXTREMELY satisfied with the replacement china and speedy service I received from your company. The week following my order, I was able to entertain all twelve guests with my china pattern, something I haven't been able to do before. I give you very high marks and will certainly let all my friends know where to go for replacements."
N.C., Springfield, PA
"Your staff has been great ,I am glad you could my pattern I had no idea I can get replacements & missing pieces, a great site."
L.L., Saskatchewan, Canada
S.M., Columbus, OH
"Love your site have registered my crystal, and china and sterling patterns for several years! Keep on keeping on please!!"
V.T., La Grange, TX
"Have used you as a resource for years to assist clients in finding patterns. Great site!"
R.O., Janesville, WI
"Our order arrived here today and all items in A-1 condition. Someone did a good job of packing. Thanks again for prompt service."
K.M., The Plains, VA
"I absolutely LOVED all of the pictures of the staff at Replacements with their dogs!!! I think it's wonderful that dogs are allowed at work. Good decision for a great company."
M.C., British Columbia, Canada
"I am so, so, so impressed with you! I recently ordered quite a bit of stuff from you and it all arrived super fast, beautifully packed, absolutely correct and just beautiful. I had originally made a mistake in the order and called to change it. Your staff member was so helpful and polite and professional - a real credit to your organization. Our little story is that nearly 20 years ago - when we didn't have much money - we bought four of the Johnson Brothers "Marie" pattern plates in London, UK. We loved them, but over the years they chipped and one broke and I was so sad because I never thought I'd find the pattern again. Then I looked on your website and there they were! I can't tell you how much it means to now have the whole set! Thank you, thank you!"
More Pages of Letters From Our Customers!