Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.L., Victoria, Australia
"Thank you for your fast delivery and excellent packaging - I am over the moon with my vase."
J.G., Middlesex, NJ
"I am delighted to have received my order from your company. My items were safely packed and each piece was in pristine condition. It was my pleasure to work with your efficient and customer service oriented company."
T.A., Cornwall, PA
"Great site! You guys have saved me a couple of times! It's so good to find a company that provides a great service, in short order, and the items are always as promised. And wrapped so carefully, too!"
M.P., Fort Valley, GA
"Love the website"
A.C., Lennox Head, Australia
"The mugs arrived and we thank you very much for your communication and efficiency. The mugs will replace the broken ones which were part of my late Mum's set. Once again many thanks."
A.W., Cogolin, France
"Congratulations with your perfect web site and service!"
D.B., Wexford, PA
"Thanks to Replacements.com, I have been able to complete the china that my mother started for me when I got married 35 years ago. With a busy life that included raising 3 children and a career, I could only slowly add to my china service because financial obligations had to be prioritized. I was delighted that Replacements provided what I needed at such affordable prices. I now have a complete set with all the accessories and find great enjoyment in sharing them at gatherings with family and friends. In turn, I am now helping my daughter in law add to the set that I started for her as a wedding gift. It has come back "full circle" for me. I enjoy helping to complete a gift that will be a "forever treasure" for her. In addition (for my December birthday) my husband started a Swarovski snow flake collection for me back in 1996 which he has added to each year since. To my dismay, one of the ornaments got broken during the holidays, but to my great relief, I was able to find its replacement at Replacements.com. After reviewing the site, I discovered that there are several years prior to the start of my own collection and I am now seeking their additions to complete my own. With the help of Replacements.com, I am confident that I will find each one. I am delighted that a company such as yours exists to help find and/or replace whatever treasure one is searching for. I am glad I found Replacements.com! I love your site and highly recommend it to anyone who is searching for lost, hard to find or for new-found treasures."
D.O., San Diego, CA
"Excellent website and service! I am very impressed with your website, customer service, extremely wide selection and all around unbeatable company."
M.L., Dallas, TX
J.D., Whitefish Bay, WI
"We thank you and your staff for finding the exact match to our Waterford Lismore style double old fashioned glasses. They make the bourbon go down even better."
D.D., Ponce, Puerto Rico
"We received our order today. The items arrived in perfect condition. I must say that "like new" does not do them justice. Now that we have a complete set we plan to finally begin using it on a regular basis."
M.A., Daytona Beach, FL
"Love your store, your employees and the quality of the merchandise I receive. For me, the overall deciding factor to purchase from you vs.other sites was your pet policy. People who love animals are great people and won't do you wrong!"
E.H., Terrace Park, OH
"I just wanted to let you know how pleased I am with my recent purchase which arrived yesterday, 1/20/10. The Fiesta yellow snack plates and tangerine gusto bowl arrived undamaged due to the impeccable packaging your company provides. I always worry that breakables will be broken when they arrive, but I will never have to worry about items I purchase from Replacements.com. I also appreciate the constant updates of the whereabouts of my purchase and tracking capabilities the customer can utilize."
T.B., Cincinnati, OH
J.R., Arncliffe, Australia
"I would like to express my thanks to your firm for the rapid and sound delivery of the beautiful china I ordered only last week! Everything I nervously ordered online has been delivered, expertly wrapped and, contrary to my expectations, within just days...all the way from North Carolina to Sydney, Australia! The weather is warm and summery and so is my mood....I never thought I'd would be able to so fully enhance my much loved dinner service which I originally purchased in the early 80's, until I stumbled serendipitously on your web site just over a week ago! I certainly will be recommending your company to all my friends and family, many of whom collect china."
D.C., Everett, WA
"I ordered a replacement dinner plate. I had thought the pattern was discontinued, and doubted that I'd find it. I was so glad to discover your site. I ordered a replacement plate, and it arrived perfectly, and very quickly. Great service!"
D.R., Sydney Australia
"I am writing to you to let you know that my order arrived in good condition and that I am very pleased with your Company's service. I will in all likelihood be doing business with you again. In the mean time I will be telling all my friends in Australia about your Company and its reliable and effective service."
E.D., Aurora, IL
P.P., Hilton Head Island, SC
"Great, quick, intuitive website"
C.A., Brisbane, Australia
"Congratulations upon the prompt efficient delivery of the two Wedgwood dinner plates missing from my wife's set that she bought when she was 16 years old in 1946. She had given up hope of ever getting the set complete once more."
C.P., North Easton, MA
"Love your website"
D.O. Hoschton, GA
"We just want to say, thank you. Our recent small order, replacing a piece of Fine China, was handled perfectly. Both my wife and I appreciate your professional service. We wish others would imitate your customer service methods."
M.C., Peebles, United Kingdom
C.R., San Antonio, TX
"Overwhelmed at service and professionalism"
J.S., Rossford, OH
"I just want to thank you for my replacement dishes that arrived today! The originals were a gift to my Mother from "Ladies Home Journal" back in Oct. of 1948 when our family was featured in one of the articles. (Actually, one of the pictures in the article shows her using these dishes.)She loved these dishes and only used them for very special occasions. I inherited them but through the years, the dinner plates got broken and we had to use odd dishes for the children. Now everyone will have a plate along with the entire set that holds so many memories. Thank goodness for your company and your desire to preserve these treasures. I have been waiting for 10 years for these dinner plates to show up and you were faithful in letting me know what you had. Thank you again so much and please continue the good work."
R.P., Rexburg, ID
"Received my order. WOW! The replacement looked brand new and was in better condition than the one I lost. Well done."
C.W., Davison, MI
"I'm so excited. I came across this site while searching for a bean bag chair pattern. This china was my mothers. She had 8 place settings and some where missing. I feel so happy and I know my mom would be too. I use the set at Thanksgiving."
D.C., Indianapolis, IN
"This is a great site to hunt for replacements. I highly recommend searching on replacements.com to replace missing or broken pieces to your valuable collection set."
P.J., Yorba Linda, CA
"The best site for finding hard to find china"
C.T., Bozeman, MT
"My replacement dinner plate arrived today&.Such packaging! Paper wrap, perforated wrap, large packing peanuts...That plate didn't have a prayer of moving in its box! I wish every company that ships items would learn from your example. Thank you for such prompt, reliable service. If I break another plate, I'll be sure to contact you for a replacement."
A.H., Middleburg, FL
"Love your website. Very helpful. I refer to it a lot."
S.B., San Jose, Costa Rica
"I use your site often and find it invaluable. I am very impressed with your website's both layout and depth of content. The ability to see at a glance all the different patterns is SO time saving and otherwise helpful."
N.T., West Haven, CT
C.R., Lawrence, KS
"I love the way your site is built. Easy to maneuver now! Great job!"
V.D., Boonton, NJ
A.B., Las Vegas, NV
"Thank you for sending your list of wonderful animals and owners! I am impressed that your company has compassion and love for our little and big friends who give us back their love unconditionally! Now I know I am working with the right company when I need replacements for my china! May God Bless you all for your love of our innocent friends!"
R.W., Roscoe, IL
"Website is easy to use. I am amazed I found these dishes!"
K.M., San Pedro, CA
"Replacements truly is one of a kind. The information I have learned about the history of the silver, china or glass ware, couldn't be found in one place.. Until your company offered so much information. And then of course, the actual products.. It's simply amazing!"
D.F, Pensacola, FL
"Great website - easy to use!"
C.W., Corona Del Mar, CA
More Pages of Letters From Our Customers!