Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.H., Lancaster, NY
"I just ordered replacements for a set of china I purchased at a garage sale and they came in perfect condition and it was very easy."
B.N., Durham NC
"Great service always--Thank You!"
A.K., Riverhead, NY
"Bought pieces from our wedding china from you that I didn't even know existed. You are a wonderful resource!"
A.F., Snohomish, WA
"Your company has not disappointed us in our 25 year business history together."
R.P., Bedminster, NJ
"Ordered different pattern long time ago and was Very satisfied."
P.B., Tampa, FL
"Just love this – thank you for making looking for replacement items fun and easy!"
K.F. Leonardtown, MD
"I’ve had great success with your company in the past helping me to find my wedding ‘everyday’ dishes from 25 years ago. Let’s see if you can do it again!"
L.H., Hudson, WI
"Excited to receive sugar & creamer tray!"
J.M., Simpsonville, SC
"I love this website. I have a couple of different china sets that I don’t know anything about. I have tried to find out about them on many different sites and this one is the best."
C.P., Frankston, TX
"I truly appreciate all the help your company has given me over the past 11 years."
C.G., Leawood, KS
"Have used your company several times and appreciate your services!"
D.Z., Sound Beach, NY
"You guys are great at finding the things that are impossible to find."
B.W., Bluffton, SC
"Love visiting - I look and learn so much!"
B.B., Saskatoon, Canada
W.E., West Chester, OH
"Love what I’ve gotten. Love the service."
W.M., Scotland, United Kingdom
Excellent site – look forward to dealing with you!
R.G., Dallas, TX
I visited your store 10 years ago and was very impressed!
J.R., Stillwater, OK
"I have been very please with all pieces that I have ordered."
G.F., Fox Island, WA
"You are terrific! Thank you!"
C.M., Bluff City, TN
"I have dealt with your company for many years. I have never been disappointed as I feel your service is outstanding."
R.M, Fresno, CA
"Good web site."
B.A., Coalinga, CA
"Great site!! Now I know the pattern name!"
K.K., Indiana, PA
"Very user friendly website! I inherited a set of Schumann china and tragically four pieces broke in shipping. Having no idea what the pattern was I found your website and in minutes had the number!"
R.D., Baden, PA
"Love your site!"
B.Y., Ocala, FL
"Very excited to find site."
B.B., Ontario, Canada
"Great site! So glad I found it!"
E.H., Brooklyn, MS
"So glad I found your site--only knew the name of the china but was able to find the pattern number easily--Thanks!!"
M.C., Napa, CA
"I think you've got a great site and company."
L.A., Ontario, Canada
"Great company and website"
B.B., Washington, MI
"Thanks for a wonderful web site. It is very user friendly, extraordinarily easy to find what you're looking for and how many you have in stock, then add to your shopping bag. Once you are ready to check out, it's also simple to remove or add items prior to finalizing your order."
B.S., Sonoma, CA
"Love your website and prices"
J.E., Redding, CA
"Love your site and services!"
J.G., Houston, TX
"Happy the site is available"
W.G., Ringwood, Hampshire UK
"Best site I've seen for replacements"
S.R., Coarsegold, CA
"I love this site."
F.S., Mermaid Beach, Australia
P.M., San Diego, CA
"Just wanted to compliment your marketing expertise and tell you sending these "easy-response" messages really work! Case in point. Last night I chipped one of my oval vegetable bowls while doing the dishes. Drat! We use them for single serving salad bowls, so I have four. Isn't it amazing how the portion sizes have changed from the 1950's? Quite coincidentally I awoke to your e-mail, and it was so easy to click on my pattern and see if a replacement was available. Voila! Readily available for $27.99, so hardly worth hassling with an eBay auction. While in shopping mode, it was easy to take a peek at the photographs of other items, and I saw the fairly rare Open Carafe. Couldn't resist, even at $249.95. So, just thought you'd like to hear a real life scenario. Free marketing research feedback for you."
T.S., Sherman, TX
Outstanding service. I have ordered cups for my pattern and they were available within a few months and they came in a shipment in good condition. I would like to recomend this site to anyone who is looking for additional pieces.
E.S., Newtown Square, PA
"Thank you for having a website"
T.E., La Habra, CA
More Pages of Letters From Our Customers!