Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.M., Middletown, CT
"I don't know if this email goes to a person or not, but if it does I just want to say I received my doll and she is lovely. I am very pleased with her. Thank you for shipping her out so quickly. I appreciate it and hope to do more business with you in the future. Thank you."
"Hello, I just wanted to let your company know that the UPS truck just delivered my order in Belgium, Europe and it only took 4 shipping days from the USA ! Everything was extremely carefully wrapped and all arrived in perfect condition. It was a total pleasure and extremely easy to deal with you, every step of the way. I will definitely spread the word. And I'm really going to enjoy the completing parts of my china service - have waited about 30 years to add to it, and only you people pulled through with just what I needed ! Thank you very much for your service (exceptional) and professionalism. PS I have never written a letter to ANY company."
E.G., Deland, FL
"Thank you very much for your prompt service. Received the gravy ladle in perfect condition."
D. P, Westerly, RI
"Thank you, I received my order yesterday. I truly appreciate the prompt service in an exchange and delivery of various items. The people I have spoken with on the phone were courteous and most helpful. I would highly recommend your company to anyone. Many thanks"
D.S., Colorado Springs, CO
"I can't thank you enough for my replacement bowl!! Your service was quick and efficient. I have had my set of Nova Sango Brown dishes for less than 2 years after searching high and low for something I liked. Imagine my distress when my husband broke on e of the cereal/salad bowls. The next day I got on the Internet, found your website, quickly ordered a replacement bowl and it was here in 2 days. Thanks again, Your new faithful customer"
S.G., Jamestown, RI
"WOW!!! You said 3 weeks to identify a pattern, and in less then 24hours you complete what I have been searching for for more then 2 years. WOW!! What an amazing group of people you are. Thank you very much. You have a customer for life. Thanks again ...By the way, I love the photos of the employees and their pets. Thanks for sharing."
N.P., Baldwin, MD
"Thank you so much for the great service. It is always a pleasure dealing with Replacements, Ltd. It is refreshing to know that you not only can provide me with replacement pieces but care enough to send guidance on care."
B.B., Tucson, AZ
"I just received my order --- it was on time, perfectly packaged, and exactly as promised! I don't know how you can have duplicates for every dish ever made since 1492, but you are amazing. I will try not to break any more, but if I do, I know who to call! Thanks again!"
C. N., Capolago, Switzerland
"This is to inform you that I received my Wedgwood plates yesterday and all pieces were in perfect state. I had already given up hope of finding these plates: especially the Ascot pattern seemed very difficult to find even in England, but I was so thrilled when I came across your website and saw that you had what I was looking for! Although I was worried that a transoceanic trip would be a bit risky for such delicate items, they arrived safely on Swiss soil thanks to your excellent packaging. Thank you for providing such a good and fast service! Greetings from Switzerland to everybody at Replacements Ltd."
C.T., Portland, OR
"We received our order yesterday--thank you. We want you to know how impressed we are with your packaging; it is very skillfully designed--kudos to whomever did it!"
A.V., New York, NY
"Thank you. I received both shipments, and am much impressed by the solid packaging. Even a fall wouldn't break the dishes."
N.N., Eola, IL
"You have a great site, offer a wonderful service, and are a company that actually does what it says it will do. In this day and age, what a concept!! You helped me identify my crystal, and your company is pet friendly. Your company is terrific. And, if I'm not mistaken, I just saw your story on the Animal Planet. Good for you!! Wish I could work there!"
C.H., Lindenhurst, NY
"I recieved my order! I love it! Thank you so much! I will be ordering from you again in the near future!"
S.S., Waco, TX
"You all are so comforting that I can get pieces that match my treasures and add to them at any time. It is a peace of mind."
S.S., Lorena, TX
"You all are so comforting that I can get pieces that match my treasures and add to them at any time. It is a peace of mind. Thanks again!"
S.C., Charlotte, NC
"Thank you - thank you - thank you!!!! Replacements and the excellent job you do should simply win awards on a monthly basis for the wonderful work all the depts do! I had the pleasure of going on a company tour for the public over 4 years ago and continue to be in awe over the beauty, creativity, professionalism & vision experienced with each contact I have with your business. What prompted this email is that yesterday I inquired about receiving a pic of two items that I viewed on my monthly listing report from Replacements. Within 24 hours a gorgeously clear image was emailed to me! Stunning! You simply blow the competition away by this kind of service. Again your business seems to be a true reflection of people enjoying the place where they work. I have seen the video pieces that were on tv that show how the business was built, operated and the fabulous notion that dogs (many dogs!) Can go to work too and add to the pleasure of being at work. Great job and thank you for striving for excellence and far exceeding it! PS - I know that you probably already have an employee newsletter that includes customer compliments. I hope that my note can reach everyone and they can feel great that they truly are appreciated by customers they may never meet! Give those sweet, wet doggy noses a kiss and enjoy your day!"
B.G., Ottawa, ON, Canada
"Our order of three Denby Dinner Plates arrived today on schedule and in excellent condition. Thank you, for your prompt and most efficient service. They match exactly the original service that we purchased 25 or 30 years ago - and from which we had lost several plates due to breakage - and for which we have been unsuccessfully trying for a number of years to replace, Luckily we found you. We have already passed on your address to others in our family, and will be happy to do so to any others we know who are looking for replacements, or additions to their dinner and silver ware. "
I.S., Litchfield, CT
"I wanted you to know that the replacement was filled immediately upon my initial telephone call. I had ordered crystal flutes for my daughter to open at her wedding shower and the replacement arrived just in time. (She lives in San Francisco and I in CT; she was here just for the week-end.)Your customer service person (her name escapes me at the moment) was wonderful. I had called in a "panic" and she pulled the replacement herself to make sure it was not in any way defective. My daughter loves the flutes and I can't wait for her to use them at her June wedding in my back yard. I have (slowly) been adding to my mother's china (a discontinued Lenox pattern) through your company. Your staff has always been courteous and friendly. I love doing business with you and have recommended you to many relatives and friends. I wish you continued success and I just wanted to take this opportunity to tell you so. "
P.D., Atlanta, GA
"Bob, Got it and thank you!! The quick delivery of my beautiful china -- safe and sound and on time-- was a delight. I will recommend Replacements to anyone!"
B. K., Gibsonia, PA
"I just have to say thank you for these glasses! They arrived yesterday, and were perfectly packaged, and delivered without damage. I have been searching for these glasses for years, and had just about given up ever finding replacements. I was searching the internet to choose a new pattern when I found you had the replacement pieces. I have used your services before, but you didn't have these glasses available at the time. Thanks so much!"
R.S., Kelowna, British Columbia, Canada
"I received my casserole dish yesterday and am very pleased with it and the speedy delivery. Many thanks!"
P.C., Ajax, Ontario, CA
"I would just like to let you know that I received my plate and I am extremely happy with the service I received. Thanks"
N.M., Hollywood, SC
"I received my package today. The Shalimar and the Cowslip are as advertised and arrived in perfect condition. Good Packing! Thank you so much."
M.S., West Linn, OR
"The china I ordered was given to my husband and I as a wedding gift almost 28 years ago in South Africa. We picked the pattern because my husband's grandmother ( who had passed away,) name was Claire. Last Monday I was having a meeting at my home and wanted to serve some tea. I had the cups and saucers on the tray ready to carry them to pour it. I bumped the corner of the tray on a door frame and the cups went crashing to the floor. My heart sank, but I put on a brave face, knowing that the ladies at the meeting felt badly for me and I didn't want them to feel even worse. I was so excited to find the pattern on your web page, I can't believe I will have them in my home within 10 short days. My dear sweet husband is buying them for my birthday, (which isn't until May) I guess I am doubly blessed. Thank you all again,keep up the good work, Kind regards"
E.E. and B.E., Norristown, PA
"We received our replacement plates on Wednesday, and they are beautiful. We had bought the original set 32 years ago when we married, and over the years, five of the dinner plates had broken. Although we bought a second set of plates over time, my husband and I always liked the original Mikasa TerraStone Vanilla pattern. The replacement plates you sent us look brand new, and now that we have the full set again, we're ready for our next 32 years together. Thank you"
M.P., Flint, TX
"I am absolutely awed!!! I had almost given up hope of ever knowing the Maker & pattern of this crystal. I don't believe I would have ever found it even though I purchased the Crystal book from Replacements. If listed, I didn't recognize it at all. It's a silly thing..but I am so happy I have 'happy little tears'. You have made a lovely day even more beautiful. Thank you so much for offering this service and for solving a mystery for me. I appreciate it more than you will ever know. I look forward to your emails and I will be back to purchase several pieces soon. Thank you again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
A.H., Guntersville, AL
"I want to take this time to thank you for your excellent service when I ordered from you before. My son was helping my mother wash dishes after Thanksgiving dinner and had broken her gravy boat dish from a pattern she had gotten many years ago through the grocery store (like stores used to do, when you buy, say, $10 of groceries, you could get a dish to go with the set). She had the entire set. We had used that particular piece every year at Thanksgiving and Christmas. He was heartbroken. I had heard about your website on Oprah, so I decided to give it a try. My mom had said not to worry about it, because I could never find a replacement. How shocked I was when I saw it right there on your website. I quietly ordered a new gravy boat and my son surprised my mom with it at Christmas. Thank you so much for having it! My mom was able to keep her set complete and my son was able to make up for breaking the dish. I will continue to order from you and recommend you to others!"
P.H., South Lake Tahoe, CA
"I thought that I would never again find the pieces to rebuild our fine China, I will do more business with your company. Thanks for good service on a timely manner."
E.H., Madison, WI
"Thank you so such for the detailed, organized and FAST reply! It is greatly appreciated. I've forwarded to my sister and we'll be in touch about our final selection. You are great!! Please convey my thanks to your supervisor as well. I've dealt with Replacements quite a bit over the years and you all have been so very customer oriented. It is so very nice to see that carry over to the web/email component as well."
B.G., Stone Mountain, GA
"We recently made our first purchase from you and I just wanted to thank you for the great service. Even though the price of the order was very small, we received it in less than a week from the day the order was placed. The packaging was very secure, and we are extremely satisfied. Our friends will hear of your company today. Thank you"
M.M., Palm Springs, CA
"Hi, I am a repeat customer and am always thrilled with your high standards of customer service. Last Saturday night I attended the Human Rights Campaign 2004 Los Angeles Gala at Century Plaza Hotel. I was pleasantly surprised to see Replacements, Ltd. listed as a National Sponsor of this fine organization. I just wanted to write to let you know that your customers do appreciate your corporate support of organizations that work to protect human rights and fight for equality for everyone. This is something I will remember every time I order from Replacements, Ltd in the future."
V.A., Monson, MA
"Wanted to let you know I received my silver today and am thrilled. It is beautiful and for the first time in years the whole family can have dinner with the matching silver. Thanks again"
S.B., Pleasant Hill, CA
"Thank you so much for making this so easy. I look forward to receiving this order, I have had these dishes for 20 years and I don't have one chip in any of my pieces. You can imagine my excitement seeing that you have replacements for this particular dish. What a pleasure to have an order made so easy."
S.K.P., Waikanae Beach, New Zealand
"Kia ora is our greeting to you and my thanks also for my Royal Albert replacement B&B plate which safely arrived 'down under' this morning. What great service! All this long way to Middle Earth ... I am truly grateful you have enabled me to keep my mother's gift complete (after Muffin the Cat destroyed the original plate)."
B.R., Newcastle, WA
"Dear Sir/Madam, we received the Royal Albert Centennial Rose Tea pot and it was in perfect condition. The packaging was an art form in itself. Your prompt response and an excellent product is very much appreciated. We have many friends who also collect fine china and they too at times have unfortunate accidents. We will be recommending you to all. The tea pot was a sentimental keepsake as it was given to us on the Canadian Centennial and my understanding was it was created by Royal Albert for that occasion. We have the original teapot sans the tea cap. We would be interested in obtaining a replacement tea cap for our original Royal Albert Tea pot (sml) if one is available. Again thank you for fine service."
P. W-P, Halifax, Nova Scotia, Canada
"My second order from Replacements arrived today and I just had to write. The china is wonderful of course, but the service and friendliness shown by the Replacements team is extraordinary! (You must also have a Lear Jet to get parcels delivered so quickly...) You have made me a repeat customer for life!"
B.K., Richmond, IN
"I have used your service for over 10 years and I'm always happy to do business with you. May God bless and prosper you."
T.R. Los Angeles, CA
"You guys are unbelievable. Thank you so much for finding my pattern so quickly. (You should be working for the Secret Service or the FBI! You're amazing sleuths!) THANK YOU!!!!"
M.M., Middletown, RI
"I've been ordering from REPLACEMENTS for a few years, since both of my married children have patterns they REALLY like and could not replace in the normal way. So I've been using your company for awhile. Recently I checked to see if you had the REED & BARTON Christmas Crosses. My father, Arthur Washburn, gave me mine (1973 Washborne Church Cross in England) back in 1973, and I've worn it proudly for the past 30 Christmases. By the way, I traveled to England and found the tiny hamlet where the Washburn family came from and the church where my ancestors are buried and there, at the top of the church, was THE CROSS! I wanted to present this cross to my Granddaughter, and to each new Granddaughter (if I'm so lucky) so I turned to REPLACEMENTS. Upon dealing with your Customer Service Department, especially (one particular employee), I have in my possession this wonderful cross and will be able to give it to my Granddaughter, Madaline, to be put into a drawer until she is old enough to wear it. I cannot say enough about your staff. Your employee took the time to check the crosses to see which one was the "best of the ones" you had in stock. She understood my desire for the "nicest" one since this is more than just a collectors piece...this is a part of my family. I can only sing your praises to all my friends to show my appreciation. Again, you have a wonderful staff and very caring employees. With thanks"
R.W., Waycross, GA
"Thank you for finding my collector's plate by Rob Sauber, Mother's Joy. I am so delighted. Thank you again and again. I have been searching for at least four years."
More Pages of Letters From Our Customers!