Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
O.P., Arlington, TX
"I wanted to thank you for such wonderful customer service with my recent transaction. I had placed some demitasse cups and saucers, as well as a small coffee pot in the Royal Albert Pacific Rose pattern, on layaway. I was pleased that you all had the pieces to offer and that you were willing to work with me via layaway to get these hard-to-find items. I am pleased to report that upon my making my last layaway payment, my pieces were promptly shipped to me and arrived speedily and in tip-top condition. Not one piece was broken! I plan to pass these pieces down to my children and my children's children as heirlooms. Thanks so much for making these pieces available and affordable. There are some other pieces in the pattern that you have that I will be purchasing soon!"
F.X., Athens, Greece
"I would like to thank you, confirming safe receipt of the package and to congratulate you for the excellent service of your company. I would like also to assure you that I will advertise your company informing all my friends from all over the world."
C.F., Ontario, Canada
"I just wanted to tell you my order arrived today safely and I am very pleased with each and every item...It was a birthday present from my husband and unfortunately he will not let me use the pieces until my birthday in 2 weeks! Many thanks"
P., Pawnee, OK
L.W., Corona, CA
"Your website was very easy to maneuver around. I am so glad that you have my pattern. I have been searching and no one else has my pattern."
L.W., Riverside, CA
"This is a great site for older china."
K.B., San Antonio, TX
"Great site! Hope you get my china in!"
G.D, Santa Cruz, CA
"Impressive website "
P.M., Thompsontown, PA
"Great site and good information."
L.W., San Marcos, CA
"Recently bought a Felicia dinner plate and bowl and I'm very pleased to have found your website."
E.R., New Bern, NC
S.B., Canfield, OH
"Love your site. Have added pieces to my china and glasses via your site. Keep up the excellent service."
J.K., Los Angeles, CA
"Love your site."
E.E., Orange Park, FL
"So happy to find your site."
R.A., Hillsboro, TX
"I wanted to thank you for your splendid service in our recent purchase of a soup tureen. It was shipped very promptly, was very well packaged, and was just as described. We had been looking for this item for years – probably 15-20 yrs. We had put it on the "find it for me" service a long while ago and was very surprised and happy to get the email that one was available. Your customer service rep took my call and courteously answered all my questions and I felt secure in dealing with you all on this fairly expensive purchase. It arrived on my wife's birthday and was ahead of schedule on shipping. I sincerely appreciate your handling my purchase in a very professional manner. I just wanted you to know that you have a very satisfied customer"
P.K., Lincoln, NE
"I've been using your web site for a long time and love it!!! Thank you."
P.F., Ontario, Canada
"You were the only website anywhere that had this pattern or had ever heard of it. Thank you so much."
L.M., Lafayette, CA
"Just got your e-mail with the high praise from the Wall Street Journal. Well, it is about TIME! I have enjoyed your research and honest opinions about what I need/want to sell, so I would never look elsewhere to find any replacement. Shipping and information has been prompt and without fail. I will forward your e-mail to many. Thank you for letting me know that others value your work as much as I do. By the way, I will be ordering more of my lavender Wedgewood soon."
B.R., W. Bloomfield, MI
"I have mentioned your company and website to a number of friends since i have received superb service from you. They, too, only have great things to say about you. You understand customer service. Congratulations."
M.Y., Richmond, VA
"The cup and saucer which I ordered has arrived safely and is exactly what I was looking for as a replacement. Thank you so much for this quick response."
E.M., Carmel, IN
"Words cannot tell you how very pleased that I am with the silverware that I ordered through your company. It arrived yesterday in excellent condition and each and every piece looks like it is brand new. I am very pleased and thrilled beyond words with the quality and your service - everyone was so helpful and kind. I will certainly be ordering lots more silverware and my favorite pattern of dinnerware. Thank you."
C.S., Valley City, ND
"Very well organized site."
C.F., Norwood, GA
"I got my shipment today and was thrilled with the plates. If you only knew how long I had been looking for pieces to complete my Citation china set. Thanks loads, and if you do keep records on your customer's patterns, be sure to include mine in the mix. Bless you, and have a great day!"
S.W., Terre Haute, IN
"Just wanted to say that The Wall Street Journal article was excellent. My husband, who 'pre-reads' the Journal for me brought me the article and said I should read it (which I did). More importantly, he said "the article says what you have said for years" about Replacements. Congratulations on expanding your audience. It is my pleasure to recommend Replacements to as many people as I can who are looking for just the right piece."
R.K., Charlotte, NC
"Love your site"
A.D., Louisville, KY
"I love your updated website!"
M.T., Barberton, OH
"Your website is very easy to get around."
J.K, Cremorne, NSW, Australia
"Just letting you know it arrived today. Your packing is the best I've seen. Thanks for helping me complete my dinner set."
G.M., Knoxville, TN
"Thank you for my beautifully packaged crystal!! I was told that it was discontinued, and that I would never be able to find more!! Now I'm planning dinner parties so we can use them! I have been happy with everything that I have gotten from y'all! I'm so glad that we have you to check with! I will be back in touch soon, I'm sure!"
C.H., Gainesville, FL
"Love this site!"
C.B., Midlothian, VA
"I received my order today and it is wonderful! Thank you for your careful packaging."
A.D., San Francisco, CA
"I got my Replacements order last week and just wanted to comment on a few things: 1) Loved the packaging! Talk about secure. It was really impressive and environmentally sensitive - not too much bubble wrap 2) Loved the ease of ordering and quickness of delivery 3) Impressed with customer service overall. I think you've got a great service – I've used it for my stemware as well as china and am a huge fan. It's a great business – one of those "why didn't I think of that" businesses."
Y.T., Cheyenne, WY
"Glad to have found your website"
R.F., North Augusta, GA
"My brilliant assistant knew of your website"
M.K., Sellersburg, IN
"GREAT SITE! Not only do you have a great website but also an excellent packing and shipping department. I received one of my orders today and it was beautifully packaged ... obviously done by folks who take pride in their work. Please tell them it was noticed and appreciated. Nice job!"
"Thank you for a complete, functional, and informative site. I was happy with the plethora of information, and the ease of use as well. I had no idea the number of "all too similar" pattern types that are available in my brand, let alone the sheer numbers of other manufacturers with virtually identical, (but different nonetheless), patterns. To create an easy to navigate site with such a vast diversity of product is an accomplishment which does disserve merit and appreciation."
D.S., Chesterland, OH
"I believe I am on your mailing list and love your site."
N.B., Homestead, FL
"Great service and what fun to search!"
D.A., West Babylon, NY
"Best site for replacements, easy to use and find info."
B.H., Orange, CA
"Hello! I just want to say thank you for being in business. I really didn't think I was going to be able to find replacements for the pieces that were carelessly lost but I decided to try anyway and there you were! Your site is so easy to use that I found and ordered my replacements very quickly. I'm looking forward to receiving them."
More Pages of Letters From Our Customers!