Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.L., United Kingdom
"I am writing to tell you how pleased I am with my recent order of Crown Ducal replacement china. I have a dinner set which is a family heirloom of great sentimental value to me - -given to my parents as a wedding present over 55 years ago. I was so upset recently when one of the tureens was broken and did not really think it could ever be replaced as the set is so old and not very well known. I was very pleased to find your web site, amazed to find that the exact same china was available and even more delighted today to receive the package in the post. I have been very impressed with the wonderful service you provide and wanted you to know that you have just made my day! Thank you so much!"
K.M, Quebec, Canada
"Great and thorough site"
D.C., Orlando, FL
T.H., Salt Lake City, UT
"We bought our china in Japan in 1970. My mom gave it to me about 30 years ago and some of it was broken at a church function. I was afraid I would never be able to replace it. This year for Thanksgiving I was able to surprise her with an amazing table full of China she thought she would never see again. THANK YOU SO MUCH. Your shipping was amazingly fast to make this all possible."
J.K., Payson, AZ
S.J., Buchanan, TN
"I am sooo thankful I have found your website!! I love love love it!! Thanks for replacing a cup that I just knew I would never find!!! "
J.B., Denver, CO
G.T., Tulsa, OK
"Love your site!"
A.K., Conyers, GA
"This is the greatest website! I received my dad's dishes and flatware after he passed away and I'm now able to add on to my existing collection!"
L.H., Fayetteville, NC
"I want to thank you for the excellent service. I ordered on line late Sunday evening and my order arrived Wednesday at noon."
K.H., Bonita, CA
"I'm already a member of your site and love it!!"
C.S., Santa Clara, CA
"Love, love your website!!"
V.J., Middleboro, PA
"Dear Replacements, I want to compliment you and your staff on the wonderful service that you provide. I was very pleased with how easy it was to find my items and place my order. I was even more impressed with the fast shipping! On top of that, I was most amazed with the exceptional packaging. My plates didn't have a scratch on them. The wonderful packaging design that you use held up extremely well and was very easy to open. I like the fact that you don't use a ton of bubble wrap or filler, which are a pain to remove and discard. Thank you for providing such a wonderful service!"
L.M., San Angelo, TX
"Love your website, very informative!"
M.F., Sioux Falls, SD
"Love this site!!!!"
"The Noritake Replacement items arrived yesterday. They were perfect. A big Thank You to your Packing Staff-an excellent job. I must say that the whole process from Enquiry to Delivery has been a revelation. The service in all departments has been 'Tops'. Thanks again"
T.P., Jonesboro, GA
"Excellent organized site"
F.W., Rockwall, TX
"Have used this store more than five years. Very pleased with my purchases, all gifts."
S.B., Palm Harbor, FL
"Your packing of my order was outstanding.... my order arrived quickly and so nicely packed. I am a china manager at a Macy's and give out your website a lot. I now tell my customers I have personal experience with you... thanks again great job!!!!"
A.E., Carmel, IN
"Love your site!! Long time customer. Now my daughter is married with inherited family silver and china patterns!!"
C.K., Forest Hills, NY
"I could not believe that after 37 years I would be able to track down my pattern. I hope you are able to find more dinner plates for me! Thank you so much."
P.F., Curtis Bay, MD
"Love your site. Have been buying from you for years!"
A.K., Baltimore, MD
"Hi, I recently purchased 4 place settings of Rose Manor by Lenox for my daughter. She was so pleased and her Thanksgiving table looked beautiful this year with her complete service for 12 of her Lenox dishes. These dishes were shipped to me and arrived on time for the holiday and they were packed beautifully. Not a chip or break! I will recommend you to my friends and look forward to ordering some additional serving pieces for my daughter in the future. Thank you for meeting my need, it made my heart happy to be able to give this Lenox to my dear daughter. A happy customer."
K.L., Prospect, KY
"When I called your sales person was most knowledgeable and helpful"
N.K., Littleton, CO
"I love this site. I need a few more hard to find pieces this time. Thank you so much. I love all my dishes from you."
C.P., St. Petersburg, FL
"Thanks for the easy website!!"
B.J., Raleigh, NC
"I recently replaced some dinner forks, and I'm very appreciative of the valuable service you offer to those of us who love our old patterns and are distressed when some of the pieces 'disappear'."
J.B. Oceanside, CA
"Love what you've done with your site-it's great!"
R.C.B, Houston, TX
"I recently purchased a set of dishes, when I went to purchase more the store no longer carried them. About a week before Thanksgiving I inquired to Replacements, LTD. They not only found the exact dishes, but also had them shipped to me with time to spare before the holiday. They are great at what they do and I would use them again."
R.W., Sherman, TX
W.H., Pasadena, CA
"Your website is excellently organized"
S.R., via Twitter
"Thx to you guys, I have rebuild my mom's everyday china, and old pyrex bowls, thought lost forever. You rock!"
R.G., Nashville, TN
C.R., Lake Havasu City, Az
"I have used this site before.. and like it"
N.J., Sewaren, NJ
Your service is excellent -- fast & accurate. I couldn't be more pleased. I'm very happy to recommend you to my friends!
C.F., Canyon Country, CA
"I am very impressed by your company and have told all my friends. I received my order on time for Thanksgiving even though I waited until the last minute to order. They all came in excellent condition and the table looked wonderful. I will definitely check out the web site again."
H.R., Milton, MA
"Great website, will come back"
D.F., Rockford, IL
"Thank you so much for this site. I hope to visit in person one day-but until then this is wonderful."
C.C., Jeffersonville, PA
"Merchandise is always what is shown. Never any problems with customer service, shipped in a timely manner, very helpful."
D.R., Harmony, PA
"This is an awesome way to find items that will make someone so surprised when that missing piece is replaced as an unexpected gift!!!"
More Pages of Letters From Our Customers!