Replacements, Ltd.

(page 17)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

C.W., Missoula, MT

"When my wife said do not take the dishes out side, I ignored her. When the bear appeared and knocked over my barbecue, stole my steak, and broke the three dishes, I got no sympathy. Your replacement business has restored calm in the kitchen."

I.B., Oslo, Norway

"Happy that you exist!"

M.F., Boynton Beach, FL

"It has been a pleasure dealing with your agents and your company. My needs have been taken care of instantly, and with a professional manner. The merchandise ordered has been shipped in a timely manner, well-packed, and received in excellent condition. I look forward to doing business with your company in the future."

S.M., Denver, CO

"Absolutely love you guys!!"

J.R., Mission, TX

"So far I have been very happy with your website."

E.S., Carlsbad, CA

"I have used your service before and have been successful in replacing missing pieces. I appreciate your site very much."

R.R., Memphis, TN

"You truly have on record the oldest and most obscure patterns! Thank you for having my great grandmother's china and sterling on file."

L.C., Ames, IA

"Have ordered from you before in the past with excellent results."

G.S., Salt Lake City, UT

"I LOVE YOUR SERVICE! Nearly 40 years ago I selected my Dansk Flamestone Smooth pattern for my every day dinnerware. I loved it then and love it now! However, after 40 years so many of the pieces had been broken and I had barely a full place setting left. Now with the service of Replacements, Ltd., I have completely replaced my 12 place settings and expect to enjoy many more years of exquisite dining!"

S.S., St. James City, FL

"Been using you guys for years - love you!"

S.M., Akron, NY

"Fast, easy and couldn't believe how quickly I received my order AND in perfect condition."

R.A.G., Los Angeles, CA

"The plates were perfect and greatly appreciated. Thank you."

E.A., San Antonio, TX

"I ordered replacements for some spoons and was thrilled that you had exactly the ones I needed."

D.H., Fountain Inn, SC

"You provide a valuable service Thank you!"

P.P., South Hadley, MA

"Your site is a special find."

J.F., Raleigh, NC

"I checked on line almost two years ago and you did not have this Waterford piece my daughter really wanted. To my surprise I received an email from you that you one had come in. I called to ask questions regarding your return policy and to make sure there would be no chips. Your representative was amazing and very informed on all I asked. He made my day and my daughter's Christmas. So surprised you kept my request to match it up after two years. Great computer software you have. I know I can count on you again if I need a replacement."

E.C., Smithfield, NC

"I always have a good experience there. Your work force is consistently knowledgeable, courteous, and helpful. It is a pleasure to shop with you--in the store, on-line, or on the phone. Thank you and your employees for making shopping fun."

S.S., Queensland, Australia

"I really think this is a wonderful service. I really didn't know where to start in looking for the Wedgwood piece that I!!! This has made it so much easier."

J.S., Sun City Center, FL

"Your customer service is excellent!"

R.J., Walla Walla, WA

"I've always been pleased with your service."

D.S., Seven Hills, OH

"Hi, I just received your email and your web site was so easy to use."

M.W., Windsor, CA

"Thank you for the prompt shipping and service. I enjoy reading the newsletter!"

J.R., Escondido, CA

"You are great!"

C.T., Moody, AL

"Call me sentimental, but I currently have several antique collections spanning three generations. Thanks to Replacements, Ltd., I am gradually locating pieces to complete and add to my grandmother's wedding china which she began collecting in the 1920s. Also, I located some additional glassware and crystal pieces to match my grandmother's collections. What a treasure! A HUGE THANKS to everyone at Replacements Ltd. for what you do to make this world a happier place!"

N.B., Ormond Beach, FL

"Very pleased and happy with pieces received in my order. I would also like to mention that the packing was excellent. As I opened each box I could tell that you took the time to ensure that the dishes and other pieces would arrive safely and in excellent condition. I would highly recommend your company to anyone looking to replace or even add pieces to their china sets or any of their collections. Thank you also for your excellent customer service."

K.G., Tallahassee, FL

"I'm so glad to have seen Replacements featured on several news programs because of your pet friendly policy. You've set such a great example of making a workplace a nice place to be - and the more people know about it the better. Being a pet owner and animal lover myself and having worked in the mental health field for 35 years, I know how very much pets add to our lives and how for many people they are a way out of darkness. Thanks for being a great company to work for - for people and pets!'

J.M., Berlin, NJ

"I was pleased with the ease with which I found your website and items I wanted to replace."

K.T., Aurora, CO

"Love this site and business! Excellent business ethic. Careful packaging. Great care in shipping."

B.S., Lexington, SC

"I really appreciate being able to find discontinued patterns with your company!"

H.O., McLean, VA

"I have shopped with Replacements for many years. I have always found quality merchandise, especially those "hard to find " pieces. The service is excellent and never a problem if you have to return anything. A pleasure dealing with Replacements."

P.S., Winter Haven, FL

"I am amazed at your extremely well thought out inventory program."

J.S., Charleston, SC

"Have been coming by your store in Greensboro, NC for years and purchased many items."

B.H., Ontario, Canada

"We have had large orders sent to our home outside the U.S. No worries about any breakage, it is very well wrapped, articles cannot move in the box. Keep up the good work. I like the idea of the travelling public able to bring in their pets that are well behaved to be in the showrooms with you. It is also nice to be able to see anything and everything you are interested in buying first quality or seconds."

A.S., Fairborn, OH

"Love this company"

L.V., Riverside, CA

"My mom has purchased pieces to add to my own Desert Rose collection - wonderful site!! I would like to add that your company ensures that each piece is carefully packaged to arrive undamaged; a point that is like gold to someone who is looking forward to what is, often, a well-researched item."

S.J., Kenner, LA

"WOW! I was sure that you would not have a listing for my everyday china as it was purchased at a going out of business sale at a Mikasa outlet store several years ago. I LOVED the china which is elegant and plain and simple. I did not dream I could find any remedy for missing pieces even from Replacements, Ltd. because the brand was one I had never heard of. I had decided if I broke one more dinner plate I would have to discard my beloved set. Lo and behold your establishment had the little known pattern! Needless to say I am thrilled to be able to keep my set intact, probably for years to come."

K.D., Orange, CT

"I have purchased from you before and hope to do business with you again!"

R.O., Surprise, AZ

"I love your website!!"

L.Z., Corvallis, OR

"It was easier than I thought!"

M.C., Los Angeles, CA

"Great place to find replacement pieces. I recently was talking to a friend that had been looking for a style of dishes. I sent her the website because I found the dishes she had been looking for. She went online and ordered them."

More Pages of Letters From Our Customers!

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