Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.P., British Columbia, Canada
"Hi - I just wanted to say thank you so much for my order which I received today. I had purchased part of this set for a Christmas present for my just born great niece and the store in Ft. Langley, British Columbia Canada did not have any of the mugs or cups and saucers. I was so happy to find your company on Google and to be able to complete the Portmeirion - Twas the Night Before Christmas set for her. The funny thing is that she and her parents live in High Point N.C. so I will have to send everything back there for Christmas, but am happy in the knowledge that I will be sending a complete set for her to have in years to come to eat her holiday meals on and to put out her cocoa and cookies for Santa. You have made this new great aunt very happy and I am sure this little girl. A new Christmas holiday tradition for a brand new family. Thanks again. Merry Christmas to you all."
J.C., Lakeland, FL
"Just wanted you to know that we received our replacement pieces in PERFECT condition. Everything matched perfectly and your service was great."
D.S.C, Red Oak, IA
M.B., Brooklyn, NY
"Great site! Glad to have found you!"
J.S., United Kingdom
"Very useful site"
"The package was delivered yesterday. We are amazed at how fast the delivery was. Thanks very much"
M.N., Stow, OH
"I received my order from your company.. Just to let you know I'm so pleased.. Thanks for being available for me to add to my dishes."
H.R., Cocoa, FL
"I love this site!!!!!!!!!!!!!!!!"
D.E., Juniata, NE
R.H., British Columbia, Canada
"Your site is very extensive and helpful"
J.P., Floresville, TX
"Just discovered your site -- I'm so pleased your site is easy to use and informative, as well as designed to keep download times short for those of us on dial-up. Thank you."
M.E., Bradenton, FL
"Wonderful to be able to get such a variety of good things on one website"
H.R., Cocoa, FL
I love this site!!!!!!!!!!!!!!!!
D.S., Houston, TX
S.B., Alberta, Canada
J.M., Acme, MI
N.K., Brecksville, OH
"Thank you for your good service. The plates arrived yesterday as promised. They are just great. And you were so kind when I was struggling to decide what I needed and what I needed to cancel!! Once again, it has been a pleasure to work with you and one of these days I may need something else. Have a wonderful holiday season. "
"Excellent packing and service"
V.B., South Africa
"Love your site!"
L.A., Coupeville, WA
"Unbelievable ! ! ! Please give my thanks to your excellent shipping department. My shipment was delivered to my front door but between then and my arrival we had several hours of 70 mph wind. The package was blown off my protected porch and tossed down the stairs, across the patio, over the ditch, and down the gravel road into the woods before my neighbors noticed it. The carton reflected its adventures. I unpacked cautiously expecting broken pieces but ... Unbelievable ! ! !... not one item was damaged in any way."
"The goods have arrived in good condition. Thanks for the prompt and professional handling."
"Love this site!"
N.A.O., Miami Beach, FL
"I wrote about you all when I was a consumer columnist. I am still a happy customer!"
P.H., Jefferson, OH
"I love the internet! It was so easy to find your website, pattern of china, and how to check out what replacement pieces might be available."
R.D., Milton, FL
"Easy to navigate and find things on your website."
S.D., Winder, GA
"My Christmas came early. The Kirk Stieff, pewter, Williamsburg salt and pepper shakers arrived. They are even better than the photo led me to believe. I had been looking for these on and off for a few years, went to your site for something else and just browsed for them, and the search was over. Thanks so much."
C.W., Topeka, KS
"Your site is wonderful!"
S.S., Aurora, OH
"I have been very pleased with the items I ordered from Replacements.com. Thank you!'
M.M., Ontario, Canada
L.W., Georgetown, GA
"Love your site!"
S.W., Eliot, ME
"I have depended on this site for many replacements"
R.B., Madison, WI
"Great site. Love that you allow pets at work!"
T.D., Pitsburgh, PA
"Found your site very complete and easy to use"
C.E., Annapolis, MD
J.H., Alpharetta, GA
"Love your website!"
S.G., Crossville, TN
J.R., Plano, TX
"Your site is a treasure trove"
M.P., Craig, CO
"Thank you for this site"
C.M, Austin, TX
"So wonderful to have this website for discontinued patterns. Thank you!"
S.H., Ridgewood, NJ
More Pages of Letters From Our Customers!