Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C,C, Manilla, Philippines
"Very helpful site for tracking patterns"
P.B., Knoxville, TN
"Very informative website"
L.C., Helotes, TX
N.O., Commack, NY
"Love your site"
J.H., Dixon, IL
"I am so excited to have found this site!"
V.C, Dusseldorf, Germany
M.A., La Conner, WA
"I am so happy to find your website! So many things I need to look up that I have inherited and need one or two more!"
R.C., Sandhill, MS
"Wonderful site!! Thanks so much! May I also add that Replacements.com is my friend!! Not only for the information and availability of china, silver, and glassware, but also for Collectibles, basic information and informative articles. I have referred many to your site and have you listed under My Favorites on my computer."
B.S., International Falls, MN
"Great site – I have been looking for my Royal Albert for a long time."
K.D., League City, TX
"I think it's great there is a website for missing or broken pieces of Pfaltzgraff."
J.W., Elkhart, IN
"Awesome web site&"
F.G., Staten Island, NY
K.K, Everett, WA
"Very good website-great info"
D.L., Marinette, WI
"I am very happy my neighbor told me about your site. I am actually finding patterns (sets) of dishes my late mom had from many years ago."
A.T., Twickenham, Middlesex, England
"An amazing website, so happy to have found you. Plus terrific service!!"
S.D., Lake Forest, CA
"I love your website. I have used it numerous times."
C.M, Tampla, FL
"Looking for more pieces to complete my set if possible. This is a great site!"
J.T., Ft. Lauderdale, FL
"Great website and customer service!"
B.R., Whitesboro, TX
"Best site on the net for all of us who love our tableware!"
J.R., Saint Louis, MO
"This site is awesome! Thank you so much for doing this!"
H.L, Livingston, NJ
"Always love to browse this site as it is very helpful to me."
R.G., North Haven, CT
"This web site is a great find."
D.S., Warrior, AL
"I was very pleased to find your web site."
K.G., Tacoma, WA
S.J., Newport News, VA
"You and your staff are absolutely incredible! I am so excited - my dishes are here and in the dishwasher! This afternoon, having just arrived from a doctor visit and side trip to grocery, the phone rang just as it started to rain and it was my across the street neighbor who asked if we knew that there were three large boxes on the front porch? Of course you can only imagine my delighted surprise to find your shipments already here!!! Everything is in perfect order and I can hardly wait for the dishwasher to finish so I can set the sunporch table with these delightfully whimsical dishes! Thank you so much! You have "made my day"!!!!"
J.H., Roseburg, OR
"I love your site and welcome your mailings."
K.P., Miami, FL
"A big company with a small company feel. That is a good thing! I really enjoy using your site and buying from you. Thanks!"
R.M., North Bellmore, NY
"This is absolutely the best website I have ever used!!"
M.P., Pembroke Pines, FL
"Wow - Really enjoyed that spot on YouTube! Got to "meet" the owner, see the incredible facility, see the people that make it happen. What an inventory."
C.M., Johannesburg, South Africa
"May I take this opportunity to inform you that I received my sauce boat in the Isabella design on Friday the 5th (via very speedy delivery) in tip top condition. I am so impressed and happy with my new piece, thank you again for such a wonderful service."
A.J., University Place, WA
"Thanks for checking on receipt of two similar orders from me. I didn't think the Web order was complete because I didn't include a method of payment. So I called. Your representative offered to complete my order and gave instructions for sending the payment. I appreciate your efficiency in preventing the double order and probable delay it might have caused. Sorry for my error and am pleased that you were so quick to correct it."
C.S., Louisville, KY
C.F., Boise, ID
"Love your site!"
I.L., West Jefferson, NC
"Your site is great!!!"
R.E., Webber, KS
"WOW!, the package came yesterday and I could not believe how beautiful a cup and saucer would be, considering how old the china has to be. It was wonderful, I am almost now at the point of having the complete set of 12 of my grandmothers china. Just need the creamer and 2 flat soup bowls. Thanks again for such great service. I really appreciate it."
J.W., Queensland, Australia
"I am writing to say a big thank you. The china we ordered has arrived safely in one piece and we are very satisfied with the service that you have provided. It just goes to show how global our enterprise systems have become thanks to the internet and air-transit of goods. Through the internet we were able to match the china that we required, and though we searched in Australia, we found all but four pieces of what we required through your service. Hopefully you will be able to source the four missing pieces also through your service. Kindest regards to all those of you who helped meet our needs, your service exceeded our expectations. Well done!"
J.F., Oveido, FL
"This is a great site. I really like that I can enter an item I need and you will notify if you get any. Thank you."
K.S., Port St. Lucie, FL
"Love your site, very helpful. Thanks!"
L.G, New Bern, NC
"I love this site and recommend it to everyone I know who is searching for a collectible."
W.M., Dallas, TX
"Great site and terrific service."
More Pages of Letters From Our Customers!