Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.J., Newport News, VA
"You and your staff are absolutely incredible! I am so excited - my dishes are here and in the dishwasher! This afternoon, having just arrived from a doctor visit and side trip to grocery, the phone rang just as it started to rain and it was my across the street neighbor who asked if we knew that there were three large boxes on the front porch? Of course you can only imagine my delighted surprise to find your shipments already here!!! Everything is in perfect order and I can hardly wait for the dishwasher to finish so I can set the sunporch table with these delightfully whimsical dishes! Thank you so much! You have "made my day"!!!!"
J.H., Roseburg, OR
"I love your site and welcome your mailings."
K.P., Miami, FL
"A big company with a small company feel. That is a good thing! I really enjoy using your site and buying from you. Thanks!"
R.M., North Bellmore, NY
"This is absolutely the best website I have ever used!!"
M.P., Pembroke Pines, FL
"Wow - Really enjoyed that spot on YouTube! Got to "meet" the owner, see the incredible facility, see the people that make it happen. What an inventory."
C.M., Johannesburg, South Africa
"May I take this opportunity to inform you that I received my sauce boat in the Isabella design on Friday the 5th (via very speedy delivery) in tip top condition. I am so impressed and happy with my new piece, thank you again for such a wonderful service."
A.J., University Place, WA
"Thanks for checking on receipt of two similar orders from me. I didn't think the Web order was complete because I didn't include a method of payment. So I called. Your representative offered to complete my order and gave instructions for sending the payment. I appreciate your efficiency in preventing the double order and probable delay it might have caused. Sorry for my error and am pleased that you were so quick to correct it."
C.S., Louisville, KY
C.F., Boise, ID
"Love your site!"
I.L., West Jefferson, NC
"Your site is great!!!"
R.E., Webber, KS
"WOW!, the package came yesterday and I could not believe how beautiful a cup and saucer would be, considering how old the china has to be. It was wonderful, I am almost now at the point of having the complete set of 12 of my grandmothers china. Just need the creamer and 2 flat soup bowls. Thanks again for such great service. I really appreciate it."
J.W., Queensland, Australia
"I am writing to say a big thank you. The china we ordered has arrived safely in one piece and we are very satisfied with the service that you have provided. It just goes to show how global our enterprise systems have become thanks to the internet and air-transit of goods. Through the internet we were able to match the china that we required, and though we searched in Australia, we found all but four pieces of what we required through your service. Hopefully you will be able to source the four missing pieces also through your service. Kindest regards to all those of you who helped meet our needs, your service exceeded our expectations. Well done!"
J.F., Oveido, FL
"This is a great site. I really like that I can enter an item I need and you will notify if you get any. Thank you."
K.S., Port St. Lucie, FL
"Love your site, very helpful. Thanks!"
L.G, New Bern, NC
"I love this site and recommend it to everyone I know who is searching for a collectible."
W.M., Dallas, TX
"Great site and terrific service."
R.W., Houston, TX
"The salad plate arrived yesterday! Thanks to Replacements' excellent packing, it survived the toss over my 8 ft gate by the postal worker. It landed on a concrete porch. My heart sank when I arrived home and found the box. I was amazed that the plate was in perfect condition! Thank for your great service."
J.C., Lucan, Ontario
"A most welcome web site."
V.M., Orange Beach, AL
"Realy like the website and the image page."
C.F., Fort Myers, FL
"Love your site!!"
E.W., Aliso Viejo, CA
"We love your website&keep up the great work!"
C.L., Phillipsburg, NJ
"I love this site and if I'm ever down that way I will be sure to drop in."
R.H., Jacksonville, FL
"You have a great web site!!!"
G.C., Nashua, NH
"Your website is great."
G.F., Jackson, KY
"I was able to complete my mom's china pattern and I absolutely love this site."
S.G., Quebec, Canada
"I had to drop you an email to let you know how much I enjoy your newsletters and notifications. The professionalism and courtesy of your emails are by far the best that I have seen. I am so envious of your employees - Replacements sounds like a simply wonderful place to work. I especially enjoy the Featured Pet. I am often moved to tears when reading the accompanying article. In today's cut-throat world, it is heart-warming to see that a company really cares about its employees and vice-versa - not to mention all the animal children that have such happy homes."
D.M, Inverness, Scotland U.K.
"Great to find this site. Hope you can help with a replacement item."
B.H., Lithia, FL
"Love your website! Has helped me replace lots of things!"
R.C., Sydney, Australia
"Thank you very much for organizing the delivery of my china. It arrived today absolutely in perfect order."
C. B., University Park, FL
"I was so excited to find your website!!"
L.A., Fort Myers, FL
"I am a customer and wanted to thank you for the kind service that you provided to me by sending the cheese foot hardware to replace the gold one. This one is beautiful with my other pieces. It is a pleasure to do business with you."
K.M., Springfield, VA
"This is absolutely the best resource. I have found my mother's first set of china and my set that I got with a set of pots and pans. You guys are really great! Thanks!"
B.S., Morrison, CO
"Just a note to tell you that my china arrived safely. You all packed it great! Thank you, thank you!!"
M.V., Napa, CA
"Great website and offerings."
M.R., Oakland, CA
"Wonderful site! I didn't know where I could find these old pieces."
A.F., Grove City, MN
"Your site helped me to determine what pattern of china I have. It was left to my husband and is his grandmother's. Thank you. I will be ordering missing pieces soon."
P.E., New South Wales, Australia
"My order arrived during the week and everything is in fine order. Thank you for such a prompt, efficient and friendly service."
T.B., Geneva, IL
"Our order arrived yesterday and it was like Christmas in May for me. Everything arrived in perfect condition. One of our original wine glasses received as a wedding gift in 1975 had broken and we were able to get the exact replacement from you. We had been looking for many years for a replacement. Thank You"
J.T., Manitoba, Canada
"My shipment arrived yesterday, in good condition. I was very impressed with how quickly my order was handled and wanted to say thank you."
G.E., Canon City, CO
"This is a great site. Keep up the good work."
More Pages of Letters From Our Customers!