Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.B., Yukon, OK
"I just wanted to thank you so very much for your wonderful customer service. I ordered a Lenox ornament to replace one that I broke this past Christmas. The ornament meant a lot to my family. I searched and searched to find a replacement. Lenox told me to try your company and I am so glad they did. You had the ornament and sent it out immediately. Unfortunately, when I received the ornament it had a small chip in it. I thought it was better than the one I broke to bits, but called anyway to see if there was anything you could do. The serviceman I spoke to this past Saturday was very helpful, and much to my surprise is sending me out another one and apologized for my inconvenience. You know, customer service is almost a thing of the past - but not with your company. I will recommend your company to anyone and everyone. Thank you, thank you, thank you!"
D.D., Elizabeth City, NC
"Just a note to let you know that I received the cereal bowls I ordered. I was thrilled to find replacements since I had purchased these dishes when I was living in Florida in the 80's and figured that I would never be able to find them again. Not only was I thrilled with finding them but wanted to let you know that your service was top of the line - easy ordering, quick shipping with great packaging and best of all, a company in my own home state! Thanks again! I will definitely recommend you to any of my family and friends that are looking to try and replace pieces to their dishes."
R.L., Blacksburg, VA
"I enjoy visiting your website--It is so easy to navigate!!"
R.W., Springfield, MO
"I received the order of china from your Co. I deeply appreciate your expeditious service. It was received in pristine condition. I plan to place another order soon. Again, Thanks."
N.T., Austin, TX
"Thank you so much for your very efficient and speedy service. My order arrived only a very few days after placing it with you. The plates arrived perfectly and the Dept. 56 Item arrived safely as well. I appreciate your great service and look forward to doing business with you in the future, as needed. Thanks again!"
L.V., Dana Point, CA
"I'm so excited I found your web site! Hope you can help me out....Thank you!!"
H.W., Burkburnett, TX
"Nice web site for searches."
C.H., Carrollton, TX
"I am so happy that I found this website on line even though I was apprehensive due to not knowing the company. I have never experienced such wonderful customer service! It is great to have called in & not had to go through a lot of verbiage. They knew who I was & what pattern I was calling on. For a type A personality like me, it was a wonderful experience to know how quickly they could expedite the call, unlike the majority of companies today. The dishes were packed so ingeniously that there was no possible way of breakage. I will recommend this website to all my friends. Many, many Thanks!"
S.W., Conroe, TX
"The glasses arrived today in beautiful condition. Thank you so much for the excellent packaging. I'm looking forward to the day when I receive another email telling me that you have more of this pattern, Lenox Crystal British Colonial Amber. Thank you again."
P. W., Valencia, Spain
"Just to let you know that the shipment arrived perfectly and I'm very pleased with your quick and efficient service. Everything arrived in perfect condition. Thank you all very much for your service, so until the next time, best regards."
J.S., Virginia Beach, VA
"Just wanted to let you know that I had my doubts with regard to my order arriving undamaged due to the way the delivery people handle boxes. I must commend you on the way the order was packed and I would not hesitate to order again."
C.S., Annapolis, MD
C.G., Airdrie, Scotland
"Just a quick note to say thank you very much for the Wedgewood "Clio" teapot lid. It arrived in perfect condition and was a wonderful surprise for my mam's 70th birthday. From the initial telephone conversation to emails regarding shipping progress, I have only praise for your company. I hope we have no more breakages, but as a great deal of my mam's china and glass is not in production in the UK, I know where to call if need be in the future. Best wishes, kindest regards and again many thanks."
B.M., Brodheadsville, PA
"I wanted to tell you how very pleased I am with my purchase! The items arrived today, and they are exactly as ordered. The set I purchased the items for was my Mom's. The set had been in my attic since about 1982 when she passed away. My wife brought the set down from the attic, and put it in her China Cabinet, and with the replaced items from your website, it is a "set" again! The shipping was very fast! I will recommend your site to anyone of my friends who may be interested in your products! Good job!"
S.W., Milan, TN
"I just inherited these dishes and was excited to find them on your site."
T.F., N. Fort Myers, FL
"Easy to use website. Hope you can assist me in finding these old fashioned glasses."
R.W., Barrie, Ontario, Canada
"Mikasa highly recommend you service.You have an easy to use website."
M.M., Victoria, Australia
"Your website is very user friendly."
K.W., Whitchurch Bristol, United Kingdom
"Excellent - The definitive site for china replacements, I would say."
K.C., San Francisco, CA
"Site is very easy/friendly. Thanks!"
T.C., Kansas City, MO
"Great site!!! Wow"
N.H., Drummoyne, Australia
"Great site, so easy to use - brilliant!"
L.M., Nashville, TN
"I just had to write and tell you how pleased I am with your company. From the online ordering of replacement china pieces, to the email confirmation of the order and shipping, to the prompt shipping of the pieces and finally to my door. The box arrived and was damaged on one side. But...but...the pieces themselves on the inside were wrapped so well and protected so well that none of them were damaged. I'll be ordering from you again and telling others about you. Thanks again!"
J.B., Evanston, IL
"Thanks for your response -- I will look forward to receiving the image. I just wanted to mention to you that I think your company is great, with some of the best, most responsive and knowledgeable customer service staff members I have ever experienced. Your products are great as well! In an age where we should be concerned about reducing, reusing and recycling, the idea of buying something which is new for me, but doesn't have to use up more of our scarce resources, is a really good feeling. Thanks for your efforts. Best regards."
C.W., Barre, MA
"Love your site - Use it all the time. Thanks!"
V.A., Americus, GA
"Love your site."
R.S., Neptune, NJ
M.M., San Diego, CA
"I've used your service for over 25 years--i'm delighted you do so much on the web now! I started using your services when I broke the only piece missing from my mother's wedding China--Royal Doulton Chelsea Rose--at the tender age of eight. I literally searched the world for a replacement, but it had been discontinued the year my mother was married, in 1953. I visited the Royal Doulton factory in England, and was still not able to find it--but then learned about you and replaced the cup when I was 25. My mother was shocked and delighted. After her death the entire service for eight went to my younger sister, and the family continues to add to the set from your stores. And now I'm on the hunt for Mikasa's Arctic Lights Grande Goblets and cordial glasses--don't worry, I'm listed with you! Many thanks."
L.C., Gray, LA
"I love this website. This china is my mother- in-laws and its discontinued. This site allows me to continue to collect pieces. Thank you so much!"
I.M., Hilmar, CA
"Love your site. Easy to use."
C.B., Mequon, WI
B.W., Bush, LA
"I love browsing your website. Thanks"
S.B., Quebec, Canada
A.P., Ormand Beach, FL
Wonderful Website,Very Helpful.
B.M., British Columbia, Canada
"Hello from Canada. I wish to compliment you on your exemplary service. When our recent order arrived with a chipped water goblet, we anticipated some difficulty in obtaining a replacement. When contacted, your representative was very pleasant and indicated that a suitable replacement goblet would soon be on its way. Soon after, the replacement goblet arrived and our collection is splendid! Thank you again for your wonderful service. We will be dealing with you again and will be recommending your firm to our friends."
M.W., Kansas City, MO
M.L., Rochester, NY
"Tonight I received an e-mail from you to let me know that you had recently acquired several 9 oz. tumblers in the Fostoria Versailles pattern, in topaz. I have been looking for one of these glasses to replace a broken piece in my service for 6 in this pattern -- for the longest time! Needless to say, I ordered one immediately. Thank you for scouring the market for available pieces in this lovely pattern from Fostoria, and for notifying me when you found the object of my desire. Your operation is incredible - what a database you keep! Again, thanks."
D.K., Los Angeles, CA
"Very helpful website."
M.J., Pine Bush, NY
"It's a blessing to find this site."
D.W., Welshpool, United Kingdon
"Well presented site."
More Pages of Letters From Our Customers!