Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.B., Seattle, WA
C.B., San Diego, CA
"I am thrilled to finally be able to identify my mother's crystal pattern from the pictures on your web site."
D.C., Louisville, KY
"Thank you so much for your quick identification of my pattern that I emailed to you. I am ordering some today and will order more later."
C.A., Dennison, OH
"Your phone employee's are friendly and helpful"
G.S., Denver, CO
"Your website makes shopping so easy. Thank you!"
N.J., San Antonio, TX
"I love this site"
B.S., West Hyannisport, MA
"A great website...great find."
R.P., Suffolk, U.K.
A.F., Hoboken, NJ
"Love this site."
G.S., British Columbia, Canada
"Love your site, always find what I want."
K.P., Ocala, FL
"Great site! Was able to find info here I couldn't find anywhere else."
K.M., Alabaster, AL
"This is a great site. I have broken pieces that I need to replace but couldn't find them and have wanted extra pieces that I could not find. Now all I have to do is figure out what I want and purchase it."
F.B., Ontario, Canada
"What a great site!!! This company really knows what excellent service is!"
S.K., Ellicott City, MD
"I'm very excited to find your site!!!"
K.M., Jefferson, TX
"I am so glad I found this website. I just wish it had been sooner. This is great."
C.Y., Glen Burnie, MD
"Thanks for doing this website!"
P.M., Alberta, Canada
M.B., Worthington, OH
"Wonderful service and site!"
A.T., Union, KY
"I love your website!"
E.C., Alberta, Canada
"This is a wonderful service you provide for all those of us with 'pieces missing.' Your inventory is astounding and your website is well-organized and easy to negotiate. Thanks!"
L.W., Vista, CA
V.M., Centreville, VA
"Using this site was delightfully easy!"
M.K, Clinton, MA
"Thanks for having this website!"
C.S., El Paso, TX
"I just love this site, I just placed another order and gave out the site to a friend."
J.J., New Port Richey, FL
S.S., Redwood City, CA
"Great, useful site"
A.H., Philadelphia, PA
"This is one of the coolest sites I've ever found - very convenient for when you lose a piece of your collection! Thanks!"
J.Z., Three Rivers. MA
"Thank You Very Much!! My order arrived quickly, and in excellent condition! I am very pleased and will purchase again through Replacements, Ltd.! My first experience was also an excellent one! My orders have come quickly after placing them, are exactly what I ordered, and the items are wrapped extremely well, arriving in perfect condition! I am very pleased with the selection and service Replacements, Ltd. offers!"
J.G., Bradenton, FL
"My daughter received her shipment of china the other day. I wanted to thank you for taking such good care of my order, and for your confirmation information! I have never done anything like this before and was a little nervous. Thank you for your EXCELLENT service!"
M.B., Scott Depot, WV
"I love this website especially to research the pattern pieces I have inherited."
J.A., Henderson, NV
"I love Replacements.com"
M.H., Irvine, CA
"Great site-been able to locate missing pieces of discontinued patterns"
E.R., Newport, UK
"Great web site."
S.S., Anderson, SC
"I received my order yesterday and the entire shipment (4 boxes) came in perfect condition. I love my new dinnerware. Thanks for a wonderful job!"
K.L., Reston, VA
"I would like you to know that I had superior customer service. I can't remember who assisted me on the phone. I tried to find my plate online, but the picture showed one thing and I wanted another. I almost didn't call, but it seemed odd that you would post 2 pictures of the same item. The woman called me later to say one of the pictures was incorrect and she had the plate I wanted in her hand. After she found it, I ordered other items, too. Please let her know that her customer service would bring me back as a consumer. THANKS. I received my items today."
B.G., Mountain City, TN
"Sorry, the duplicate order was a mistake. Thanks for letting me know! I want only one order of 3 of the rimmed soup bowls by Mikasa (Silk Flowers). Thank you so much for alerting me about this. You have the most wonderful customer service of any company with whom I interact... the best!"
A.G., Sydney, Australia
"Just wanted to let you know I received my order today in perfect condition. Thank you for your prompt delivery and service."
J.B., Fort Worth, TX
"Love your site - will only purchase dishes, etc. from this site. Very pleased with the lamp I received. Quick response time as well. Like the weekly newsletter as well."
K.N., Kamiah, ID
C.A., Lincoln, NE
"Yout site is the most extensive I've found and I love it."
More Pages of Letters From Our Customers!