Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.P., Orinda, CA
"I always get great support from your folks! Awhile back, I found a lovely European-style floral plate at the thrift shop where I volunteer, and since I give several English tea parties every year, I wanted the cup and saucer to match. But I could not read the symbols on the back of the plate, so I e-mailed you with the details of the design, and what could it possibly be! Of course, the reply was to photocopy the plate and send it to you. I did that, with the help of a towel over my copier (not a great copy, however!) and like 3 days later, in my e-mail box is a response, with the picture of the pattern, the name, and the list of items available! I was amazed! So I ordered the cup and saucer, and tell everyone I know about how clever your people are!"
C.S., Boynton Beach, FL
B.K., Maryville, TN
"What you've sent so far is great!"
S.M., Martinsville, VA
"I love this store! It beats driving hundreds of miles to flea markets and antique stores!"
J.C., Oakdale, NY
"I have used your service before and have been very happy."
L.M., Merced, CA
"Good web site. Very user-friendly."
J.S., Ewing, KY
"Not only are you courteous, personable, knowledgeable, you handle each question or concern as if I were the only customer. Your printed material that highlights your products is well written and documented. You truly are an asset to the collector."
L.D., Union Mills, NC
"You guys are wonderful!!!!"
M.W., San Gabriel, CA
"Many purchases over the years, all arrived in perfect condition."
K.M., Port Washington, NY
"Your site is very helpful."
R.T., Marietta, OK
"I love doing business with you!"
P.H., Blountville, TN
"What a great company---super and easy way to find the items you need and a helpful group to work with. Keep up the good work."
R.W., Canton, OH
"Love Replacements, Ltd."
E.P., Burke, VA
"Have used your service before with great success!"
P.F., Bridlington, UK
"I am an avid collector of Royal Crown Derby tea/side plates and I have a great many. With your site I have been able to identify several patterns that were unknown to me. I hope to be able to purchase some of the patterns that were made just for the American market in the near future as your site has opened up a whole new selection."
J.C., Battle Ground, WA
"Your web site is great very easy to navigate. I added you to my favorites and will recommend the site to others looking for discontinued china, flatware, and crystal."
L.M., Little Ferry, NJ
"Have ordered previously for another china pattern and have been very satisfied with your service."
R.G., Bellingham, MA
"I have bought a lot from Replacements through the years and have been very happy with my purchases."
J.E., Dallas, TX
"Great to be able to order items no longer available locally."
B.S., Alto, MI
"Our family had no idea what grandma's china pattern name was (we never thought to ask her) or what it's true value was. After submitting a search request on the website Replacements.com came up with the pattern name and it's value in just a couple of days. On our own this process would have taken us next to "forever" trying to search thousands of patterns for the correct match. Now, we not only know the pattern name, we have also found that we can obtain replacement pieces that will match perfectly."
J.B., Warren, OH
"How thoughtful that you responded to my comment. I always knew my mother turned here for replacement pieces to her Poppy Trail Vernon Sculptured Grape pattern. It wasn't until after her passing, when I inherited her china, the Romance design by Fostoria, that I realized the enormous service Replacements Ltd. provides customers. After accidentally chipping the edge of the 5" flower vase, I too turned to Replacements Ltd. The inventory is staggering in a positive way. I can only imagine the amount of time specialized staff invests looking for all the pieces, along with the general services provided for so many patterns. The entire staff deserves recognition. Most people may not give much thought about what goes into having their requests filled. Know I and many customers are very grateful that Replacements Ltd. exists. As far as I'm aware, this is the only company those of us with sentimental heirlooms and other customers can turn to for help. You guys are the greatest, thank you!!!"
E.G., Los Angeles, CA
"Our family has been so grateful to your company over the years because you have found replacements to some of our precious crystals and chinas that inadvertently were broken during the holidays and dishwashing. These were items that had been passed down through the generations and were "irreplaceable" until we discovered your company. These items are not only beautiful, but have sentimental value and give meaning to the family holiday traditions. Thank you for this service, we love your company!"
K.L., Slidell, LA
"Replacements is great site to complete an existing pattern of silver, china, or glassware. They have replacement items of several of my patterns of china and silver. Also think of Replacements when looking for an unusual keepsake gift for a wedding or other special occasion. Some pieces work well as a companion piece and does not have to match! I have done that with serving pieces."
L.B., San Francisco, CA
"I think you all are great. I am very thankful Replacements is around to help replace china I currently own. It also allows me to purchase additional china. Your web site is very organized. I can do all of this online and it is so easy. You have a great organization, helpful staff and provide a wonderful service."
R.C., Dallas, TX
"Thank you for your service! I've always admired the work you've put into allowing the customer to find and replace such keepsakes. I didn't understand the importance of this service until I unfortunately lost everything in a fire. All my mothers and grandmothers treasures are gone. But with your service and items you provide I will slowly be able to replace. How can you measure that? So again thank you."
R.S., San Antonio, TX
"Love being able to add to and replace pieces! I have three china patterns and one silver pattern on file with Replacements - all are discontinued. Therefore, my only way of adding to or replacing pieces is through the service Replacements offers. I appreciate very much that they send e-mails to update me on the current stock; alert me to specials offered; allow me to name a piece that I need (they search for it); and send parcels promptly and in very secure packaging."
A.G., Baldwinsville, NY
"I have used your company for years and am so grateful that such a business exists. How else can I replace a piece of a set that I have used every day since I got married almost 40 years ago and is still beautiful? Not only is the selection large, but the service of registering for a piece that you currently do not have in stock is wonderful. Thank you for a user-friendly website and excellent customer service."
A.M., Washington, DC
"My sister uses you as her best source. When my grandparents passed away, there were many sets of beautiful dishes that resided in their Palm Beach apartment that were almost full sets - a few cracked or chipped or missing - we thought, irreplaceable --- but NOT REALLY, as it turned out. For the most part, you were able to fill in 95% of what we were wanting. Thank you!"
S.J., Tallahassee, FL
"I've always had exceptional service from Replacements."
E.P., Poulsbo, WA
"Thank you for this service."
L.G., Howard Beach, NY
"I love this site. I have a set of everyday dishes that I have used since my Mother bought them for me and every time one of them breaks my heart breaks but then I remember I can have it replaced at your site."
P.F., Hoschton, GA
"I have used your service previously and have been satisfied. I was looking for several replacement items for a china pattern I have had for around 25 years and I was pleased to find those items are still available from Replacements, Ltd."
K.K., Saint Simons Island, GA
"Have ordered from you before. Pleased with purchases."
M.P., Glen St. Mary, FL
"Love being able to find pieces to my set. Thank you for this service."
L.Y., Chino Hills, CA
"Very glad you can offer replacements."
K.M., Long Beach, CA
"Love this site, have already found some things and am adding one more. Thanks for this great site."
B.N., Heber City, UT
"I appreciate your good customer service!"
S.F.H., Wall Township, NJ
J.F., Lansdale, PA
"I've ordered things from you before and everything was shipped beautifully."
R.B., Charlotte, NC
"I love you guys because you let people bring their pets to work."
More Pages of Letters From Our Customers!