Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.L., San Mateo, CA
"Thrilled to know you exist!"
S.M., Woodway, TX
"I enjoy doing business with your company. You find the china pieces I am looking for and let me know as soon as you've found them. They are shipped promptly and arrive when you say they will. They are expertly packed and arrive in perfect condition. You provide great service every time! It doesn't get any better than that!"
S.C., Sandpoint, ID
"I am glad I found you. Service is excellent."
C.G., Martinez, CA
"Love your company!"
R.G., Wake Forest, NC
"It was a great experience. What thrilled me the most is I discovered the manufacture of a family heirloom. I wrote down the name so that I can do further research."
S.B., Eagle, ID
"This experience was outstanding from beginning to end. I have been a Replacements customer for many years and actually travelled from Idaho to see your store. I was in Seventh Heaven--if I lived in your vicinity, I would not be able to stay away. You have an unbelievable operation and I am so thankful I was able to see it."
J.H., Cambridge, MA
"I was very happy to receive these dishes; which were packed really carefully. This is such an old set that I am happy to have the additional dinner plates for."
M.T., Little Neck, NY
"Everything arrived in perfect condition."
U.L., Norristown, PA
"Very satisfied customer!"
B.B., Pittsburgh, PA
"Just appreciate the courteous salesperson and have always been satisfied with everything I have ever ordered. Been a customer for many years."
L.G., Madison, AL
"Exceptional customer service, friendly and very eager to assist. Extremely fast shipping. Made my whole experience fantastic! Told others about your service."
D.R., Fayetteville, GA
"Those who answer the calls are so sweet and they have so much knowledge that I am always sure I am going to get a special treat when my order arrives!! They guide you and advise you so you feel that your order is important, its personal and makes me feel good!"
P.B., Merritt Island, FL
"You are a wonderful company to deal with. You are always friendly, courteous, efficient and prompt. I can't think of anything that needs improvement. Keep up the good work."
D.B.C., Washington, PA
"Have received wonderful service from you folks in the past - thank you so much!"
M.W., Metamora, IL
"Your service is amazing to me!"
E.S., Ridgefield, WA
"You share an enormous amount of information and you have it organized in a logical, easy to find and use fashion."
M.D., Ooltewah, TN
"Just a big thank you! Helped me to get my Mom's stainless set completed. She loved it so much and I wanted to keep it and use it."
B.S., Farmington, MI
"Love this company! We have used Replacements for over 10 years with 100% satisfaction."
D.H., Ontario, Canada
"I appreciate your efficiency so much. Everything was done in perfect order, with kindness and care."
M.J.R., Wellington, New Zealand
"I have been very satisfied with the service I have received from replacements.com every time I have purchased something. I first bought from you when we were living in Saudi Arabia, and later when we were back in New Zealand. I am impressed that the packaging and delivery is of such a high standard, and each time I have spoken to your customer service people I have had excellent friendly service. Many thanks for providing such a great service to us and for always having the china in our favorite pattern."
D.M., Thomasville, NC
"Every employee I've ever dealt with has been very pleasant, and most informative. They all seem to know their merchandise. Your inventory & computer system are fabulous. I always enjoy visiting (and purchasing) items at your showroom."
K.T., Pontotoc, MS
"Thank you for your diligent attention to your customers' requests. Your expertise is much appreciated!"
S.T., Titusville, FL
"Employees were friendly. The showroom was wonderful. Loved the presentation of all the dishes and the display cases were WOW! Thank you for a good experience."
S.E., Manville, RI
"Wonderful store with very pleasant and professional staff. Thank you."
M.R., Miami Loakes, FL
"I love your patterns and quality."
L.W., British Columbia, Canada
"A wonderful service"
M.R., Newark, DE
"Excellent customer service- very accommodating and seem to have pride in their company and fine products."
L.T., Plantation, FL
"Nice to know I can get replacement pieces if necessary."
J.A., Pittsburgh, PA
"Each of the several transactions I have had with Replacements was handled in a timely and a professional manner."
K.W., Eau Claire, WI
"This is a wonderful service."
J.T., Hampden, ME
R.W., Ruston, LA
"A wonderful organization!"
N.W., Charlotte, NC
"Love your website"
R.K., Manitoba, Canada
"I keep coming back to order because I am consistently satisfied with the quality of the products that I am purchasing."
D.K., Morganton, NC
"All the sales associates and the greeter were very friendly and welcoming. My daughter enjoyed our visit at you facility. And I am have some silver plate re-silvered that use to belong to my mother. So looking forward to seeing it in good shape to be used at family gatherings."
B.D., Ontario, Canada
"When I call your customer service agents are very friendly and helpful. Thanks for taking the personal touch."
D.C., Ontario, Canada
"Great service at my disposal."
C.F., Barrington, IL
"You have a very good web page."
P.C., Samford Valley, Australia
"Your systems are extraordinary. My children are constantly in awe of my lack of computer capacity in all of its facets, yet I can easily navigate the Replacements site and quickly find whatever I want. Ordering was a dream... so quick and stress free! Perhaps you could go over and give Amazon a few pointers!!! Congratulations and best wishes."
B.R., West Lafayette, IN
"Your customer service was very helpful, pleasant. It is always better to talk with a person than with a computer, or automated."
More Pages of Letters From Our Customers!