Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
G.F., Jackson, KY
"I was able to complete my mom's china pattern and I absolutely love this site."
S.G., Quebec, Canada
"I had to drop you an email to let you know how much I enjoy your newsletters and notifications. The professionalism and courtesy of your emails are by far the best that I have seen. I am so envious of your employees - Replacements sounds like a simply wonderful place to work. I especially enjoy the Featured Pet. I am often moved to tears when reading the accompanying article. In today's cut-throat world, it is heart-warming to see that a company really cares about its employees and vice-versa - not to mention all the animal children that have such happy homes."
D.M, Inverness, Scotland U.K.
"Great to find this site. Hope you can help with a replacement item."
B.H., Lithia, FL
"Love your website! Has helped me replace lots of things!"
R.C., Sydney, Australia
"Thank you very much for organizing the delivery of my china. It arrived today absolutely in perfect order."
C. B., University Park, FL
"I was so excited to find your website!!"
L.A., Fort Myers, FL
"I am a customer and wanted to thank you for the kind service that you provided to me by sending the cheese foot hardware to replace the gold one. This one is beautiful with my other pieces. It is a pleasure to do business with you."
K.M., Springfield, VA
"This is absolutely the best resource. I have found my mother's first set of china and my set that I got with a set of pots and pans. You guys are really great! Thanks!"
B.S., Morrison, CO
"Just a note to tell you that my china arrived safely. You all packed it great! Thank you, thank you!!"
M.V., Napa, CA
"Great website and offerings."
M.R., Oakland, CA
"Wonderful site! I didn't know where I could find these old pieces."
A.F., Grove City, MN
"Your site helped me to determine what pattern of china I have. It was left to my husband and is his grandmother's. Thank you. I will be ordering missing pieces soon."
P.E., New South Wales, Australia
"My order arrived during the week and everything is in fine order. Thank you for such a prompt, efficient and friendly service."
T.B., Geneva, IL
"Our order arrived yesterday and it was like Christmas in May for me. Everything arrived in perfect condition. One of our original wine glasses received as a wedding gift in 1975 had broken and we were able to get the exact replacement from you. We had been looking for many years for a replacement. Thank You"
J.T., Manitoba, Canada
"My shipment arrived yesterday, in good condition. I was very impressed with how quickly my order was handled and wanted to say thank you."
G.E., Canon City, CO
"This is a great site. Keep up the good work."
P.W., Wimberly, TX
"Great site. Glad I found it."
R.G., San Ramon, CA
"I love your site!!! Thank you so much."
S.O., Huntington Beach, CA
"So glad to know I can still find my patterns on your site."
S.S., Woodmere, NY
"Great site. I have found friends' replacements."
M.B., Laurel, MS
"I have ordered in the past and have always had great responses and the items I have ordered have always been of great quality. The web site is very user friendly. This is just another pattern to add to the rest."
D.F., Pike Road, AL
"Love this site!!! I never thought I would find my silverware pattern! Thanks!"
J.G, Baton Rouge, LA
"Your web site is very well done."
L.S., Rancho Palos Verdes, CA
"Thanks, your website is easy to respond to."
M.M., Santee, CA
E.T., Mechanicsburg, PA
"Your website is very easy to navigate."
L.D., Dunsborough, Western Australia
"What an amazing web site!!!"
J.H., Grosse Pointe, MI
"We just received our nautical dinnerware that we ordered from you. We couldn't be happier! It is just perfect! We are happy to know that if we need more replacements, you are only an e-mail away. Everyone was very helpful and friendly and our dishes arrived very quickly after our order was placed. Thank you"
G.B., Princeton, NJ
"Very pleased viewing this site."
S.T., Mishawaka, IN
"I love your web site"
C.M., Leesburg, FL
"I just wanted to let you know it was on my porch last night when I got home from work!!! That was really fast!!! Also, I want to commend you on the wonderful job you did on the packing--it was outstanding! Thanks so much for such great service! It is always a pleasure to do business with you all at Replacements, Ltd."
C.H., Dearborn, MI
"Very nice internet site"
K.H., Deptford, NJ
"I love your site, have for many years. Thanks!"
D.Q., San Francisco, CA
"I love this site!"
I.F., Acton, MA
"THANK YOU SO MUCH!!!! I broke my friend's soup bowl from the set she got at her wedding!!! I am very grateful that you allowed me to replace it. I felt horrible, but now she is very happy not only with the replacement bowl, but with the fact that she will be able to replace a few other pieces that have broken over the years (she was married over 15 years ago)."
J.C., Rancho Dominguez, CA
"I want to thank everyone there for all there help in getting this to me on time for my 6 mo anniversary. My boyfriend's last name is Durand and this means a lot. Thank you all....especially your associate in customer service who was SO helpful yesterday when I called trying to track my order!
L.H., Bristol, RI
"Great web site"
C.R., Eugene, OR
"Thank you for the prompt response to the pattern I emailed you. I appreciate your website."
H.C., San Leandro, CA
"Who would have thought that discontinued dinnerware, from around 6 or more years ago, would be still found and in such great condition !! Good idea you had for coming up with taking care of discontinued items.. or whatever you would call them...I had to write this to let you know how pleased I was with my order....I got the box a couple weeks ago but with a sick dog who has survived cancer surgery again.... I didn't have full attention to open and look inside till today. I am very impressed on how well the items were packed...(thank those warehouse people... job well done !!) and it was hard for us to tell which had any flaws.... All the pieces look great and I just wish I had a few more dollars to get 2 more plates and bowls... but right now money is so tight... with taxes and all and of course the vet bills... but we will survive. Thanks again for the fine service. And for sure I will mention to my friends about your place if they too are looking for replacements. Thanks again"
M.J., Lancashire, United Kingdom
"Just a quick note to say thank you for dispatching my order so quickly which I received today. I can thoroughly recommend your service and your company. Kind regards."
More Pages of Letters From Our Customers!