Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.S., White Cloud, MI
"Great site & easy to find what I wanted"
T.R., Smithtown, NY
"I just received my replacement pieces and I must remark on how pleased I was with the whole experience! My pieces were shipped in absolutely ingenious packaging that kept them safe and secure, so they arrived in perfect condition. The flat shipping rate can't be beat, and it arrived in a very timely manner! Your operation is very professional and well-stocked. I will be using your services again! Thank you so much!"
D.U., Glenolden, PA
"I like doing business with you and have told several friends about your site."
S.H., Loveland, OH
"This is a unique and helpful website."
L.B., Jackson, MS
"Wonderful site. I will now be able to complete my set to pass it on to my daughter."
J.L., Fort Smith, AR
"Love your site. I have used it in the past."
J.H., Marshfield, MA
"Still collecting after all these years! Your site is great!"
S.M., Ontario, Canada
" I just wanted to tell you, that though I haven't completed any purchases with you, I have spread the word about you for people who are looking for replacement pieces for their patterns. One fellow, up in Northern Ontario, finally found some serving pieces for his mothers old set that she wanted, even though she was unable to make fancy dinners anymore. But, she was delighted, and that is all that matters. I thoroughly enjoy receiving your emails and, when I finally quit paying for 2 mortgages on a single income (long story about dishonest people) I will purchase a vase that I look at every time I am on your site. And, each time I receive your email, I choose another section to read and find new things. Thank you for your emails and updates."
M.P., Antioch, CA
"Love your website!! It's beautiful."
M.K., Palo Alto, CA
"Great site. My mother told me about your company over 30 years ago. I have been using it ever since to fill in my grandmother's china and silver settings. It is always great fun to see your new additions."
C.S., Nutley, NJ
C.H., Colorado Springs, CO
"Enjoy your site - very helpful. I have been able to find missing pieces to dish sets and silverware sets, so easily through your site. I have also told others of how easy it is to do searches and the information is very helpful. thank you for providing these services."
L.G., Chevy Chase, MD
"I just wanted to let you know how delighted I am with your service! I ordered online on April 2 and received the beautiful glass plates on the morning of April 8 -- very carefully packaged, and in perfect condition. I also appreciated your email confirmations along the way. This has been a great experience. I'm sure I will be back soon, and will highly recommend your services to others!"
"Thank you and I have received the ordered products in pristine condition."
C.T., Dallas, TX
"Received my order today - they all look very nice. Thank you very much."
C.E., Lorton, VA
"This was a great web site"
E.M., Webster, NY
"Thank you. Everything arrived in perfect shape yesterday."
C.B., North Charleston, SC
"I received my order in perfect condition. I had this pattern for over 40 years and only had service for 8. I got them through a promotion from my bank in the 1960's (a place setting for every deposit in the savings account) and never thought I would find additional pieces. My children are now grown and have children and have fond memories of Sunday and holiday dinners using these dishes, so it was a special find for me to be able to add another 4 additions to the china. Now hopefully my grandchildren will have the same memories. It arrived very well packed and in perfect condition. We will be using them for Easter dinner. I would recommend your business to anyone searching for replacements. I have already told several people about your site. Again, many thanks to you."
A.B., Lockport, NY
"What a wonderful service that you provide!!!! Just received the update of all my patterns. Only problem is that I just don't know which pattern to start replacing or adding to first!!!!! Thank you so much!"
S.B., Venice, Italy
"I'm very happy to say that my sugar bowl arrived yesterday. It is wonderful! Thanks for your politeness."
K.Q., Ontario, Canada
"Thank you for your excellent service - the shipping worked just fine - the bowls were packed wonderfully and arrived in perfect condition. I am thrilled. Many thanks"
J.T., Broomfield, CO
"I have ordered china from your site. I have been very pleased with the quality of your items. You take extreme care in mailing your packages. Thank you."
M.F., Jackson, MI
"I have always received good service from your site."
M.B., Sylacauga, AL
"Excellent site. The measurements of the pieces are an invaluable addition as some pieces are just about the same size. Lets see what happens with my first order."
J.A., Middleburg, FL
"I wanted to thank you for my order. I was very pleased with my fluted champagne stemware. I had no idea what the pattern was and was so happy to identify the pattern and now have a nice little set of 6. I purchased the other 12 pieces at a garage sale for 10.00, was not sure if they were the real thing and I was happy that they were. I will keep your website in mind when adding to pieces I may break. Have a blessed day.
M.B., Sammamish, WA
"This is amazing! Love this site!!"
D.S., Elk Grove, CA
"I am so happy I found your site. I was heart broken when I discovered that the store where I had purchased the set was no longer in business."
C.K., West Bridgewater, MA
"I like your site. It is easy to use."
B.L., Columbia, SC
"Love your website. Have been able to find some pieces of my patterns that I thought I would never see again. Thanks"
S.D., Yorba Linda, CA
"My home burned in a fire and I lost everything. I was able to find my dishes on your web site and will be forever grateful. At least I now have those. Thank you so much for what you do."
R.R., Delran, NJ
"So glad to find this website!!"
I.O., Antioch, CA
"Great site; looking for any Hermann Ohme green poppies pieces."
D.M., Genova, Italy
L.F., Warrenville, IL
"I love your site – thank you!"
G.S., Craigsville, VA
"Glad to find your website! This is a hard pattern to find."
F.R., Land O Lakes, FL
"Nice web site."
S.V., Lockridge, Australia
"Fantastic site. I have told many people already."
S.D., Saint James, NY
"I love your website!"
R.D., Kansas City, MO
"The order of Spode Peplow arrived in Kansas City safely. I just wanted to say thanks for the excellent service. It was prompt, well wrapped, arrived safely, and the quality was as stated and I am extremely pleased with your service. I will likely add some other pieces going forward as I fill out an old family set that should have been done long ago. You may wish to add me to your list for interest in this make and pattern."
O.P., Arlington, TX
"I wanted to thank you for such wonderful customer service with my recent transaction. I had placed some demitasse cups and saucers, as well as a small coffee pot in the Royal Albert Pacific Rose pattern, on layaway. I was pleased that you all had the pieces to offer and that you were willing to work with me via layaway to get these hard-to-find items. I am pleased to report that upon my making my last layaway payment, my pieces were promptly shipped to me and arrived speedily and in tip-top condition. Not one piece was broken! I plan to pass these pieces down to my children and my children's children as heirlooms. Thanks so much for making these pieces available and affordable. There are some other pieces in the pattern that you have that I will be purchasing soon!"
More Pages of Letters From Our Customers!