Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.M., Leesburg, FL
"I just wanted to let you know it was on my porch last night when I got home from work!!! That was really fast!!! Also, I want to commend you on the wonderful job you did on the packing--it was outstanding! Thanks so much for such great service! It is always a pleasure to do business with you all at Replacements, Ltd."
C.H., Dearborn, MI
"Very nice internet site"
K.H., Deptford, NJ
"I love your site, have for many years. Thanks!"
D.Q., San Francisco, CA
"I love this site!"
I.F., Acton, MA
"THANK YOU SO MUCH!!!! I broke my friend's soup bowl from the set she got at her wedding!!! I am very grateful that you allowed me to replace it. I felt horrible, but now she is very happy not only with the replacement bowl, but with the fact that she will be able to replace a few other pieces that have broken over the years (she was married over 15 years ago)."
J.C., Rancho Dominguez, CA
"I want to thank everyone there for all there help in getting this to me on time for my 6 mo anniversary. My boyfriend's last name is Durand and this means a lot. Thank you all....especially your associate in customer service who was SO helpful yesterday when I called trying to track my order!
L.H., Bristol, RI
"Great web site"
C.R., Eugene, OR
"Thank you for the prompt response to the pattern I emailed you. I appreciate your website."
H.C., San Leandro, CA
"Who would have thought that discontinued dinnerware, from around 6 or more years ago, would be still found and in such great condition !! Good idea you had for coming up with taking care of discontinued items.. or whatever you would call them...I had to write this to let you know how pleased I was with my order....I got the box a couple weeks ago but with a sick dog who has survived cancer surgery again.... I didn't have full attention to open and look inside till today. I am very impressed on how well the items were packed...(thank those warehouse people... job well done !!) and it was hard for us to tell which had any flaws.... All the pieces look great and I just wish I had a few more dollars to get 2 more plates and bowls... but right now money is so tight... with taxes and all and of course the vet bills... but we will survive. Thanks again for the fine service. And for sure I will mention to my friends about your place if they too are looking for replacements. Thanks again"
M.J., Lancashire, United Kingdom
"Just a quick note to say thank you for dispatching my order so quickly which I received today. I can thoroughly recommend your service and your company. Kind regards."
L.G., Scotia, NY
A.H., Pound, VA
"I received my order very quickly. At first when I looked at the package you could tell something had happened to the box - I held my breath knowing I would open it and find broken pieces in the box. To my surprise there was actually no damage to ANYTHING, due to the meticulous wrapping of the product. I am completely satisfied with my order. Thank you Replacements.com."
J.C., Tucson, AZ
"Great web site. Found all my china."
M.B., Lebanon, OR
"Received! May I please tell you the joy in my mother's voice (89 years old) when she called to thank us after the unwrapping of this package! My sister and I, as little girls, broke so many of Mom's china when we washed dishes. She has always reminded us as to why she didn't have more bowls. As she first received this pattern from my dad way back in about 1953, you can imagine how surprised she was to see some of her old dishes re-appear! Thank you for hanging onto even some of the most obscure patterns and bringing such delight to a sweet little lady. You never know!"
E.P., Spring City, TN
"This is one of the most exciting sites on the internet for finding what you are looking for in china, etc. Thanks for being here."
K.S., Edmonds, WA
"Love your site, can't wait to buy more of my mother in-laws china which only you carry!"
A.B., Alberta, Canada
"I am pleased to report that my bowls arrived safe and sound last Friday. Thanks so much."
M.P., Port Charlotte, FL
"I wish to pass on my endearing "Thanks" for the order that I placed a few weeks ago. Not only was it 'cost-friendly', but the speed in which I received my order was amazing... only 2 days from order time to receiving it!! That along with my wife's great surprise on her birthday was totally sensational. Please pass on our thanks to your entire staff and counterparts for upholding such superior and professional quality, both in time, efficiency and admiration!! Job Fabulously Done!! "
J.K., Los Gatos, CA
"Very good web site!"
R.M., Sydney, Australia
"I just wanted to say that my order arrived safely this morning here in Sydney Australia!!! I am so delighted to have found you and now have in my possession my little piece of a treasured design. You are very thoughtful about keeping in touch about the progress of the order. It is a pleasure and a privilege to easily follow your user friendly web site and purchase from you. I visited Royal Worcester factory in England 18 months ago and they gave me your details and emphasized your good reputation. Thank you once again."
N.H., Stockton, CA
"I want to just say thank you for being so nice and helpful. The people who answer the phone and help place my orders are always so nice and pleasant. In addition, you are prompt and efficient in completing orders. I will recommend you to my friends. I had no idea you had such a huge facility until I went to your home site. I have a cousin who lives in Greensboro, NC. How interesting. I'll be sure to use your service again."
A.P., Milwaukee, WI
"Easy to use website. Thanks!"
J.M., Kingsmore, UK
"Very efficient site."
J.W., Richmond Hill, GA
J.L., Neversink, NY
"Wonderful site. Very easy to find patterns."
S.I., Seabrook, TX
"Love your site; used for years."
L.A., British Columbia, Canada
"I love your website. Thanks for being there."
D.H., Beaver, UT
"This site helped a lot. Thank you."
L.M., Walker, LA
"Website is easy to navigate!"
D.L., Macungie, PA
"Your site is great! I've purchased from you before and was completely satisfied."
J.L., Metairie, LA
"Great site; can't believe i found the pattern I was looking for."
J.A., Waretown, NJ
"Web site is very easy to navigate."
S.E., Flint, MI
"Love your website."
K.C., Tampa, FL
"Love the website!"
G.R., Ontario, Canada
"Thank you so much for your prompt, professional service. I am a first time customer and I was completely impressed from the beginning to the end. Wow, I will be ordering in the future, a lot. Again thank you from Canada."
B.D., Saint Paul, MN
"Easy web site."
S.D., Worchestershire, United Kingdom
"Just to let you know that my order arrived safely without any mishaps, thanks to your excellent packing. I am very happy with my purchase. Best wishes."
B.P., Clinton Township, MI
"I received the glasses yesterday, all in great shape. Wrapped very well. Thank you very much."
P.W., Ridgefield, CT
A.G., Dunnellon, FL
"So glad that I found this site. I couldn't find any information on our new acquistion of this fine china. Thank you."
More Pages of Letters From Our Customers!